TTG Asia
Asia/Singapore Wednesday, 8th April 2026
Page 1238

BHMA launches dynamic rates for wholesale distribution

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Away Bali Legian Camakila is part of BHMA's portfolio

Thailand-based BHMA Hotels and Resorts has signed an agreement with Travel Prologue, a B2B travel portal solution provider, to deliver live room rates and inventory to offline travel agencies, wholesalers and corporate travel intermediaries.

The deal with Travel Prologue’s Trip Affiliates Network (TA Network) hotel platform solutions will help to increase direct bookings from agents, wholesalers and corporates. The partnership will also increase efficiency and productivity through real-time connectivity and automation of inventory management processes.

Away Bali Legian Camakila is part of BHMA’s portfolio

“This collaboration with Travel Prologue will improve our partnership with our traditionally offline contractors by allowing them to book directly with real-time room availability of our hotels’ dynamic and static rates,” said Paul Wilson, BHMA’s executive vice president commercial.

Ho Siang Twang, executive director of Travel Prologue, added that the TA Network will also help bring multiple advantages including reduction in distribution costs, increased direct bookings and better inventory management.

Shimao Star develops new Ethos for Chinese millennials

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The Alchemist, a proposed themed bar in an ETHOS hotel

Shimao Star Hotels Group has launched a new hotel brand, Ethos (known as Fan Xiang in Mandarin), aimed at attracting the Chinese millennial segment by evoking their sense of heritage and national identity.

The upper-mid tier lifestyle brand will be tailored for China’s millennial travellers, with China pride evident throughout the design and construction of Ethos hotels.

The Alchemist, a proposed themed bar in an ETHOS hotel

The group will collaborate with independent Chinese brands to develop customised products for Chinese millennial travellers, and has also partnered with emerging Chinese artists in the creation of music, custom-made statues and art installations for the property.

An Ethos hotel will feature a co-working space called Connexis, in which social activities will be regularly organised; an interactive community screen where guests can explore the local community and interact; and self-service check-in counters.

The first Ethos is expected to launch in Xiamen and Wuhan in late 2019, and the group will be promoting the brand in China’s first- and second-tier
cities and overseas.

Tyrone Tang, vice president of Shimao Group, chairman & CEO of Shanghai Shimao Hotel Management Company, CEO of Shimao Star Hotels Group said during a press conference: “As the primary force driving consumption in the Chinese tourism market, the millennial generation has always been an important customer segment. The launch of the all-new brand Ethos marks the first hotel brand that Starwood Capital co-created with a Chinese company and designed for a Chinese population.”

Gastro-tourism a tantalising segment for Japan: UNWTO report

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A stall selling yakitori (skewered chicken) in Kyoto

The UNWTO, Japan Travel and Tourism Association (JTTA) and restaurant finder Gurunavi have together released a new UNWTO Report on gastronomy tourism in Japan.

Entitled Gastronomy Tourism: The Case of Japan, the publication includes 18 different case studies of successful gastronomy tourism in the country. Each case study in the publication highlights the increase in popularity of gastronomy tourism, and features initiatives such as Japan’s first restaurant train and reimagined local sake breweries.

A stall selling yakitori (skewered chicken) in Kyoto

Research carried out for the report found that 38 per cent of Japan’s prefectures include or plan to include gastronomy tourism in their future plans, while 42 per cent of municipalities reported that they already have examples of gastronomy tourism-related activities. The report also highlights the high level of public-private collaboration within gastronomy tourism.

Although the concept of gastronomy tourism in Japan is relatively new, this report reveals that gastronomy tourism has brought about economic benefits and can be a tool for development and social inclusion.

“As more and more travellers search for the unique experiences of local gastronomy, the promotion of gastronomy tourism has moved towards a central position in tourism development and its potential contribution to the sustainable development goals,” said Zurab Pololikashvili, UNWTO’s secretary-general.

“Through various successful examples of gastronomy tourism in Japan, this report shows how the country has achieved turning gastronomy tourism into a tool for development, inclusion and regional integration.”

The report can be downloaded here.

With Ctrip deal, Oyo a step closer to becoming “world’s biggest hotel chain”

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Agarwal: excited about the potential impact that Oyo's continued expansion will bring

India-based Oyo Hotels & Homes, said to be world’s sixth largest hotel chain, is not letting up its aggressive expansion ambitions, if its recent moves are anything to go by.

The latest? Sealing a strategic partnership with Ctrip to distribute Oyo hotels in China, announced Oyo’s founder Ritesh Agarwal at Skift Forum Asia in Singapore on Monday.

Agarwal: excited about the potential impact that Oyo’s continued expansion will bring

With this latest partnership, both companies will collaborate across multiple areas of business, including demand generation by providing access to customers of both brands, online-to-offline services integration, data operation and branding.

The alliance will also enable both brands to leverage the synergies – Oyo’s large volume of design-oriented low-cost assets and refined operation capabilities along with Ctrip’s distribution network and platform ecosystem – and complement each other while offering travellers easy access to standardised, affordable living spaces, said Oyo in a press release.

Forming a deeper collaboration with the Chinese OTA giant clearly plays into Oyo’s ambitions of “becoming the largest hotel company by rooms, revenues and margins by 2023”, the 25-year-old entrepreneur declared at the Monday forum.

China is now the biggest market for the fast-growing company, where Oyo Jiudian (Hotels) – as what’s it’s known in the country – has emerged the second largest hotel group with over 450,000 rooms in 10,000 hotels across 320 cities.

Recognising the unique business ecosystem that China operates in, Oyo also deploys a differentiated strategy in the country from other markets.

“By design, a global company will never be successful in China versus a local company. If that’s the case, we should become the local entrepreneurs wanting to copy Oyo,” Agarwal remarked. “We thought of ourselves as rebels wanting to copy Oyo in China, and that mindset enables us to keep two levels ahead of everybody else.”

China, as well as India, are where the group is witnessing “rapid speed-up”, revealed Agarwal. “For example, we are opening two buildings a day in the UK; we’re opening roughly 10 hotel buildings a day in China and we’re opening roughly the same number in India.”

Oyo recently acquired @Leisure Group, while it also received funding from Airbnb and is backed by leading investors the likes of SoftBank Vision Fund and Sequoia Capital, among others.

Meanwhile, Agarwal wants to move the company into the black. “We were -40 per cent in the last three years and now -20 per cent in the last year. My goal is -10 per cent for this year.”

And with a current valuation of US$5 billion, is an IPO in the cards? Agarwal doesn’t rule that out. “We would consider it at some time in time.”

But if Sébastien Bazin, CEO of Accor offers to buy out Oyo for “10 million dollars, would you take it?” asked Skift founder Rafat Ali, moderator of the session.

“It’s a hard transaction to be had here,” Agarwal replied. “I would answer this to anybody else: The only reason I continue to be excited over what I’m doing is the potential impact it has across the world.”

Destination development, acquisitions high on Fosun’s agenda

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Destination development and acquisitions have been identified as two key strategies for Fosun Tourism Group, as the leisure and travel arm of the Shanghai-based investment conglomerate Fosun International keeps its eyes on catering to a new generation of Chinese travellers while pursuing growth worldwide.

Speaking at Skift Forum Asia in Singapore on Monday, Fosun Tourism Group chairman and CEO Qian Jiannong described Fosun’s joint venture with Thomas Cook in China as “very successful”, having acquired a minority stake in the British tour operator in 2015.

Qian: aims to create a entire ecosystem specially for Chinese customers

While speculation is rife of Fosun being a prospective buyer of Thomas Cook, Qian declined to comment further although he also did not deny the possibility. “I can only say our joint venture works very well,” he said.

Fresh from its IPO on the Hong Kong stock exchange in December 2018, just two years after its inception in 2016, Qian told TTG Asia that the group now wants to generate synergy from its resorts, destination development and tourism products business to create a “Fosun holiday ecosystem” for Chinese customers.

A new generation of Chinese travellers is now seeking more upscale, experiences-driven product, driving Fosun to acquire several well-known global tourism brands including Club Med and introduce the Club Med Joyview brand into the China market.

Joyview resorts are located in retreat destinations near major cities in China, targeting families and corporate travellers but offering an optional all-inclusive model to cater to Chinese market preferences, according to Qian. To date, six Club Med resorts including two Joyviews have opened in China, with another one slated to open in Beijing later this year.

“In China, people don’t have long holidays like in Europe or in other countries, so we want to develop products for short vacations near the larger cities,” Qian said.

Having tested destination development with the “successful” launch of Atlantis Sanya – a US$1.7 billion, 54ha integrated resort model with more than 1,300 rooms, 21 restaurants and a water park – Fosun is keen to introduce two themed properties in Lijiang, Yunnan; and Taicang, located between Shanghai and Suzhou.

These integrated resorts, according to Qian, is part of Fosun’s push to drive development in destinations that are already on the tourist circuit but still lack world-class attractions. “We don’t open totally new destinations but upgrade existing destinations.”

Outside of Asia where it sees 30 per cent of its revenue, Europe is another key market for Fosun, contributing to 40 per cent respectively of the group’s revenue.

The group is keen to seek opportunities in accommodating Chinese travellers in Europe, where key cities remain a major draw, and opening new resorts in the continent.

Botswana Tourism says large portion of travel community backs lifting of hunting ban

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Elephants in Moremi National Park in Botswana pictured

Botswana Tourism has spoken up in support of the government’s controversial decision to reverse a ban on elephant hunting, with some speculating that the country’s tourism would suffer as a result of backlash.

The decision to lift the ban imposed in 2014 has in the past week been criticised by conservationists who say it enables archaic and cruel practices.

Elephants in Moremi National Park in Botswana pictured

However, Botswana Tourism’s marketing executive – Eco-Tourism, Dawson Kgosi Ramsden, argued that hunting has long co-existed with conservation efforts in the country.

“Botswana only put a ban on hunting five years ago. Yet we have long been known for luxury (travel) and the conservation-minded nation that we are. We were the first African tribe to proclaim a game reserve in 1963. Before and after that, we were doing boar hunting side by side with photographic safaris,” Ramsden told TTG Asia on the sidelines of ILTM Asia Pacific.

“We are a country the size of France or 1.5 times the size of Japan. Forty per cent of our land is reserved for wildlife management areas or conservation areas, long before any other country had that kind of conservation policy.”

In the five years the ban was in effect, the country saw “huge expansion in wildlife population especially elephants”, which has contributed to human-wildlife conflict, according to Ramsden.

“Elephants are encroaching into human areas. Conservationists are up in arms (over the lifting of our hunting ban) on social media. But what you won’t see on social media is how many people are being killed by elephants in Botswana.”

“We are a sovereign state – we have to make decisions that are best for both commodities and resources, as well as for our people. We can’t have someone in America, who doesn’t have elephants and doesn’t understand wildlife management principles, dictate without offering a viable alternative solution.”

Elephant numbers are going up only in Botswana, he said. The country is surrounded by South Africa, Zambia, Zimbabwe and Namibia. Poaching activities and civil conflicts in these countries have been contributing to the migration of elephants into Botswana.

Ramsden believes “a large part of the tourism community is behind Botswana” in its decision to allow hunting again. It is not necessarily the trophy hunting niche who are in support, rather “those who have been visiting Botswana and have an understanding of the country’s policies”, according to Ramsden.

The country derives most of its tourism receipts from American and European tourists, but arrivals from Asia, especially India and China, have been slowly growing in recent years.

At India’s Ambe World Travels, demand for wildlife tourism in Africa has been picking up around 10 per cent annually in the past few years, shared Aneesh Jalsi, managing partner.

While some of his clients are trophy hunters, he is unsure if many will choose Botswana even with the ban now lifted. “Visa is an issue… Another consideration is how they can bring the ‘trophy’ home. A lot of them want to ‘showcase’ animals hunted overseas, but it is not easy to transport these.”

Hunting for sport and trophy is an activity familiar to many Indians to this day. Kalsi has had clients who go on 15-day trips to South Africa exclusively to hunt.

On the other hand, he acknowledged that “a lot of clients find (trophy hunting) to be unethical”.

Tim Wang of Taiwan’s Tristar Travel does not expect the controversial decision to affect his clients’ desire to visit the country. The agency has in recent years been responding to new demands and challenges by offering more destinations farther afield, including Antarctica, Kenya and other African destinations.

In Taiwan – which has seen its fair share of debates surrounding hunting, conservation and politics – many are already sensitised to the different sides of the dilemma.

Wang said the increasing number of clients choosing Botswana are hence unlikely to be swayed by the reversal of the hunting ban. They simply want to experience the highlights, that is to “see the animals and witness wildlife migration.”

SIA CEO reveals driving force behind merger with SilkAir

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SilkAir will soon cease to exist once the merger is complete

As Singapore Airlines (SIA) and sister airline SilkAir inch closer towards merger date, SIA’s CEO Goh Choon Phong has revealed the motivation behind the cessation of the regional SilkAir brand.

Speaking at the Skift Forum Asia on Monday, Goh explained that the move is meant to “simplify the model” for SIA by halving the number of brands under the group.

SilkAir will soon cease to exist once the merger is complete

Previously, SIA had a portfolio of four brands: the two LCCs, Tigerair and Scoot; and two full-service brands, SilkAir and SIA. SilkAir served short- to medium-haul flights within the region, while SIA served medium- to longhaul destinations.

Having four brands under one roof “was not the most efficient way to address connectivity”, admitted Goh. In July 2017, the company merged Tigerair into Scoot.

Scoot then underwent a brand refresh, with the aim of complementing the main SIA brand. This was a good move, Goh shared, adding that LCCs now account for more than 50 per cent of air traffic in Asia.

And with the SilkAir merger, Goh believes that SIA is in a position of competitive efficiency. He shared that the company’s model is to “keep things pure” and with SIA and Scoot offering products on two different ends of the spectrum, it’ll give the company a competitive edge and “win in those segments”.

“Anyone in between will have a hard time,” Goh concluded.

Agents fear effects of World Heritage Site web breach

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Alhambra (pictured) is the second most visited monument in Spain, and agents fear backlash after its booking portal was compromised

A security breach has been discovered in the web booking system for one of Europe’s leading UNESCO World Heritage sites, exposing personal information from bank details to the mobile phone numbers and emails of travel agents and individual tourists.

While the company that runs the website for the Alhambra – the Moorish palace and gardens at Granada in southern Spain – says the fault has been fixed, travel agents are worried they could face legal action from customers who they arranged entry tickets for.

Alhambra (pictured) is the second most visited monument in Spain, and agents fear backlash after its booking portal was compromised

It is estimated that data on up to 4.5 million visitors and nearly 1,000 agents could have been accessed after it was used to log into the portal.

Web management company Hiberus said it was not aware that any data theft had taken place before the fault was pointed out and rectified.

Notably, investigative website El Confidencial said a similar booking system to the Alhambra’s is being used by other Spanish tourism sites and event organisers. It did not reveal names.

The Alhambra, home to the last Moorish ruler to surrender to Christian forces in 1492 after almost eight centuries of Islamic presence in Spain, is the second most visited monument in the country.

The fault in the system was uncovered by a group called La9 which said the breach had left the webpage open to malicious hackers since 2017.

Juan Peláez, president of the Granada travel agents association said they were worried about possible actions being taken and are taking legal advice.

“It is a very delicate subject because there is much data on clients that could go against us. The agency for data protection could also intervene.”

He said the association had expressed concern last year about the amount of information requested to log into the system.

El Confidencial said the people most likely to be affected by the breach were travel agents from around the world who were posting banking details in making bookings for clients.

“The information exposed was accessible to anyone with the minimum of computer knowledge,” it said.

The breach also opened up the possibility of phishing, using emails and phone numbers known by the victims to lure them into passing on information.

TAT, Alipay ink pact to enhance Thailand’s tourism offerings for Chinese visitors

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From left: TAT's Srisuda Wanapinyosak, Chattan Kunjara Na Ayudhaya and Yuthasak Supasorn; Alipay (Hangzhou)'s Zhang Yong; and TAT's Tanes Petsuwan

The Tourism Authority of Thailand (TAT) and Alipay (Hangzhou) Information Technology have signed a letter of intent (LoI) to form a long-term strategic partnership to offer Chinese tourists more product and service options in the South-east Asian nation.

Mobile and online payment platform Alipay, operated by Ant Financial Services Group, is currently in talks with relevant Thai government agencies, including the TAT, to enhance Chinese tourists’ overall experience in Thailand. Alipay, which boasts over one billion members, will provide a more efficient payment method via its platform and help Thai local merchants improve their services and better support Chinese travellers.

From left: TAT’s Srisuda Wanapinyosak, Chattan Kunjara Na Ayudhaya and Yuthasak Supasorn; Alipay (Hangzhou)’s Zhang Yong; and TAT’s Tanes Petsuwan

TAT’s governor Yuthasak Supasorn said: “The LoI signifies the commitment between both parties to forge a long-lasting strategic partnership. This cooperation in the field of tourism will facilitate Chinese tourists to access more options and enjoy better services while raising awareness among the Chinese about the ease of travelling to and around Thailand.”

According to a report by China Tourism Academy and Ctrip, Thailand was the most popular destination for Chinese visitors in 2018. Last year, over 10.5 million visitors out of 38 million total arrivals to Thailand were from China, making it the number one source market. In addition, Chinese tourists spent on average 55,579 baht (US$1,744) per person per trip in 2018, up 5.1 per cent year-on-year, generating 586.5 billion baht in revenue (up 12.6 per cent).

Hyatt expands luxury portfolio in APAC; plans new Hyatt Centric in HK

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Hyatt Hotels has announced the opening of 21 new luxury hotels and resorts – across its Park Hyatt, Grand Hyatt, Andaz and Alila brands – by the end of 2020, boosting the company’s luxury portfolio in the region by more than 25 per cent.

This expansion comprises seven Park Hyatt branded properties, all of which are expected to open in under two years, which is an average of one Park Hyatt property per year.

A rendering of the upcoming Alila Dalit Bay Villa in Malaysia

The Grand Hyatt and Andaz brands will have six hotels each. Andaz will double its footprint in Asia-Pacific with new openings in major cities such as Seoul, Dubai and Shenzhen, alongside resort destinations such as Bali, as well as Sanya and Xiamen in China. As for the Grand Hyatt brand, new openings will be in emerging cities in China, India, South Korea, Saudi Arabia and Kuwait.

The Alila brand will add two resorts in Malaysia and Oman next year, having acquired Two Roads Hospitality in October 2018.

Planned openings in 2019

  • Andaz Dubai The Palm in the UAE
  • Andaz Gangnam Seoul in South Korea
  • Grand Hyatt Al Khobar in Saudi Arabia
  • Grand Hyatt Gurgaon in India
  • Grand Hyatt Hefei in China
  • Park Hyatt Auckland in New Zealand
  • Park Hyatt Doha in Qatar
  • Park Hyatt Jakarta in Indonesia
  • Park Hyatt Kyoto in Japan
  • Park Hyatt Shenzhen in China

Planned openings in 2020

  • Alila Dalit Bay in Malaysia
  • Alila Hinu Bay in Oman
  • Andaz Bali in Indonesia
  • Andaz Sanya Sunny Bay in China
  • Andaz Shenzhen in China
  • Andaz Xiamen in China
  • Grand Hyatt Jeju in Korea
  • Grand Hyatt Kuwait in Kuwait
  • Grand Hyatt Shenzhou Peninsula in China
  • Park Hyatt Niseko, Hanazono in Japan
  • Park Hyatt Suzhou in China

In Hong Kong, Hyatt has entered into an agreement with an affiliate of Sun Hung Kai Properties to rebrand the 665-room Hotel Vic on the Harbour to Hyatt Centric Victoria Harbour Hong Kong by the 3Q2019.

Hyatt Centric Victoria Harbour Hong Kong Club Harbourfront Room

After the rebrand, the property will be the first Hyatt Centric hotel in the Greater China region, joining the brand’s inaugural property in Asia, Hyatt Centric Ginza Tokyo which opened in 2018.

The waterfront property’s social areas and F&B concepts have been designed by Hong Kong-based architect and interior designer, Andre Fu, while the 665 rooms – spread across two towers – will feature designs from Hirsch Bedner Associates. Other facilities include an all-day dining concept, speciality restaurant and bar bakery, gym, and an outdoor swimming pool on the top floor.

Hyatt Centric Victoria Harbour Hong Kong will also be connected to the Harbour North shopping complex, and is part of an integrated development comprising retail shops, serviced apartments, luxury apartments and a waterfront promenade. The entire development is scheduled for completion in 4Q2019.