TTG Asia
Asia/Singapore Tuesday, 7th April 2026
Page 1224

Sarawak opens trade and tourism office in Singapore

0
Sarawak

The Sarawak State Government yesterday soft opened a trade and tourism office in Singapore’s CBD.

The office on Robinson Road will serve as a promotion office for the destination, providing a one-stop centre for visitors to obtain information on Sarawak’s products and tourism packages.

Sarawak has opened trade and tourism office in Singapore, leveraging on the republic’s strategic position as a global trade hub

Singapore was chosen for its status as a regional hub for global trade.

Mary Wan Mering, director, corporate relations at Sarawak Tourism Board, said: “The setting up of the office will allow for further collaborations and partnerships with the travel trade. For instance, we plan to collaborate with National Association of Travel Agents Singapore (NATAS) to organise fam trips for travel agents as well as business networking events in Singapore.”

Welcoming the launch of the new office, Uzaidi Udanis, president, Malaysian Inbound Tourism Association, shared: “We congratulate the state government for this strategic move that will allow more focused marketing efforts on Sarawak’s products and tourism packages for Singaporeans and existing tourists in Singapore who plan to extend their stay in Sarawak.

He also suggested that the state can utilise its new hub to promote business tourism in Sarawak to international companies that have branch and representative offices in Singapore.

Last year, arrivals from Singapore totalled 43,734, up from 42,177 in 2017. Despite Malaysia seeing a 14.7 per cent decline in arrivals to 10.6 million, the number of Singaporeans visiting Sarawak grew.

RateGain buys hotel social media company

0
RateGain acquires BCV, creates guest experience cloud platform

RateGain has acquired BCV, a hospitality-focused social media solutions provider.

BCV will now offer a comprehensive Guest Experience Cloud platform with proprietary digital products designed to increase direct sales, provide guest interactions and mitigate negative experiences.

RateGain acquires BCV, creates guest experience cloud platform

RateGain expects the acquisition to help unlock revenue opportunities across hotel chains, airlines, car rentals, OTAs, cruise lines, package providers, TMCs and vacation rentals.

The Guest Experience Cloud platform combines BCV’s social media listening, analytics, creative and engagement capabilities with RateGain’s AI-driven cognitive revenue management and smart distribution solutions.

Commenting on the acquisition Bhanu Chopra, founder & CEO, RateGain, said: “RateGain and BCV will replace the traditional waterfall methodology of data collection, analysis and action with a more agile model that would bring revenue management, sales and marketing together.”

He added that breaking down the traditional silos could help generate visibility and control to influence the guest journey and help generate measurable booking and Net RevPAR.

Benji Greenberg, co-founder and CEO, BCV, said: “This deal will also increase our ability to bring ‘deep learning’ powered applications for the travel and hospitality industry in the near future.”

Greenberg shared that the new integrated platform will give over 125,000 hotel properties access to millions of “proprietary social profiles to serve the right message, to the right guest, on the right channel”, elevating the brand experience for guests across the travel journey.

“We will now have access to far more rate intelligence to ensure we’re hitting the right person across the right platform while increasing guest lifetime value for hotels, he added.

Air New Zealand CEO resigns

0

Air New Zealand’s CEO Christopher Luxon announced his resignation earlier this week after seven years in the post, and will step down on September 25.

Chairman Tony Carter said that the board has commenced an international search for a successor, while assuring that Luxon will advise and support his successor even after his departure.

Christopher Luxon

Luxon expressed that he will miss leading the company, which he describes as the aviation equivalent of 12,500 All Blacks.

“I have absolutely loved the responsibility and experience of leading this company over the last seven years. It has been intellectually challenging, people centred and an absolute privilege… However, I do feel it is the right time for a new leader to take over and preserve and enhance the good things from our past, but also to put their own stamp on the organisation bringing their own personality and emphasis to the role as I did.”

New hotels: Raffles Shenzhen, Quay Perth Hotel and more

0

Raffles Shenzhen, China
Accor’s Raffles hotel brand has opened its latest property in Greater China. Raffles Shenzhen is situated in One Shenzhen Bay, a 72-storey high building in the CBD, where guests are welcomed through the 34th floor Sky Lobby with views of Shenzhen Bay. Views also extend to the 168 guestrooms and suites above.

Amenities on-site include six restaurants and bars, and 3,000m2 of event space including a pillarless grand ballroom supported by eight multifunction halls. There are recreational facilities as well, such as the Raffles Spa, fitness centre, and an indoor swimming pool area that includes a Jacuzzi, vitality pool and sauna.

Quay Perth Hotel, Australia
Singapore-based Louis T Collection has officially opened the doors to its 80-room Quay Perth Hotel on Elizabeth Quay. Rooms range in size from 17m2 to 41m2, and are furnished with a smart TV, small fridge and in-room safes. There are two F&B options on-site: the HQ Bar & Kitchen, an open-air rooftop bar on the 10th floor with a modern Chinese menu; and the all-day sidewalk eatery, Community at Quay.

There is also a 24/7 co-working space on level nine, furnished with a long communal workstation, chairs and lounges. Within this space are two meeting rooms which can accommodate five people each, a kitchenette, as well as private phone booths, and business services such as printing and scanning.

Hotel Oriental Express Tokyo, Kamata, Japan
The newly-opened six-storey hotel in Japan’s capital city stands a five-minute walk from the east exit of Keikyu Kamata Station. It offers a restaurant, as well as 158 rooms across five categories, where all living spaces come equipped with modern Bluetooth speakers and Apple TV. As the hotel was conceived to evoke the spirit of Kamata’s traditional family-owned workshops, its interior has been decked out with manufacturing machines and industrial goods, as well as products made with processing techniques by the local workshops.

Days Hotel & Suites by Wyndham Hamilton, New Zealand
Days Inn by Wyndham has made its debut in New Zealand with its latest opening in the heart of Auckland’s CBD. The hotel is set within a 19th -century building on the corner of Hamilton’s Collingwood and Victoria streets, and features 69 keys spanning studios to two-bedroom suites with balconies. Other amenities on-site include private meeting facilities, a lounge, guest laundry facilities and parking.

InterContinental Jakarta Pondok Indah

0

Location
The hotel is located in Pondok Indah, south Jakarta, where upmarket residences, international schools, reputable hospitals and entertainment facilities call home.

South Jakarta has increasingly becoming a popular location for companies to open their businesses, but only a few upmarket hotels are currently operating in the area.

The hotel itself is strategically integrated within a high-end commercial complex where the well-known Pondok Indah Mall, an office tower, a water park and a 18-hole golf course are interconnected.

Room
My Club InterContinental room on the 23rd floor offered a clear view of the surrounding area through the full-length windows. The colour scheme and the elegant interiors combine to make the 47m2 room feel even more spacious than it already is.

The room is equipped with a large screen IP TV and mobile platform access to a range of personal experiences, such as the sound bar.

The bathroom is not only large but also has features expected of a luxury property, such as separate bathtub, shower and toilet.

F&B
The all-day dining Sugar & Spice is located on the Level 1, serving buffet breakfast, lunch and dinner with cuisines from across the five continents. A teppanyaki ‘speakeasy’ bar will come soon be added.

The Indonesian selection offered authentic tastes and for spice lovers, the chefs are not shy about playing things up with the variety of sambal chilli sauces. (A word of caution: the chilli is really hot.)

The Indian food is sumptuous and the papadam is so light and crunchy, not to mention the creamy home-cured salmon.

I had a taste of the chef’s new menu item of the BLT soup (bakso meatball, lidah ox tongue, tunjang tendon), which was still in its test kitchen. The soup was surprisingly light and fragrant, while the ox tongue was tender and the tendon melted in my mouth. This dish, in my opinion, should be included in the menu.

I checked on the breakfast spread at the restaurant and found such a tempting selection that I chose to dine at the Executive Lounge, just so that I could rein in my appetite by tucking into the fresh and healthy options – and equally delicious food.

The Lounge at the lobby level is a great spot to connect with friends or business partners. Trolleys feature a variety of single-origin coffee and tea throughout the day as well as gin in the evening, plus a selection of canapés. DJs and live bands will perform on Wednesdays to Fridays, but the sound system is set in such a way that patrons could easily talk over drinks and music.

The Lounge also serves daily afternoon tea and on weekends, offers a buffet of light meals like sate, dim sum, samosa and mini chocolate fondue.

Two additional F&B facilities, The Aqua Lounge by the pool and a rooftop dining venue, are coming soon.

Facilities
The most outstanding facility is the meeting and banquet facilities. Not only does the hotel have a huge ballroom with an 11m-high ceiling that can host up to 3,500 people and multiple breakouts, it also has a dedicated wedding lounge, and wedding gallery displaying wedding elements as well as bridal changing rooms. A Chef Table, a dedicated food-tasting room is available for planners of big events, with direct access to the banquet kitchen.

Other facilities include the Inaria Spa with Jacuzzi, steam and sauna, fitness centre and swimming pool. The Planet Trekkers, the signature children’s facilities include swimming pool and playground on Level 8, and an indoor play area near Sugar and Spice.

Service
The hotel soft-opened last December but it has been keeping a low profile in the past months to overcome any glitches a new hotel might have. And based on my stay, this strategy worked out fine. The services are top notch: smooth check-in and out, quick response to enquiries, requirement and orders.

Verdict
A business hotel boasting luxury comfort, surrounded by playgrounds for children and adults.

No. of rooms 311
Rates from US$149
Contact details
Tel: (62) 21 3950 7355
Email: rsvn.intercontinentaljakartapondokindah@ihg.com

Mandarin Oriental, Macau welcomes new GM

0

Christian Dolenc has been named general manager of Mandarin Oriental, Macau, following his most recent role as hotel manager of The Landmark Mandarin Oriental, Hong Kong.

A native German national, Dolenc’s hospitality career began after receiving his diploma in hotel and catering business in 2001, as he underwent a range of placements in the UK, Switzerland and Germany.

Dolenc was appointed assistant front office manager at The Peninsula, Hong Kong in 2008 and in 2010, joined Mandarin Oriental, Hong Kong as front office manager. In 2012, he transferred to Mandarin Oriental, Jakarta to take on the role of director of rooms before relocating back to Hong Kong as hotel manager of The Excelsior, Hong Kong in 2016.

New Mekong river cruise to sail Vietnam, Cambodia next year

0

Rainforest Cruises is introducing a new luxury cruise vessel, the Mekong Jewel, which will begin sailing the Mekong River through Vietnam and Cambodia in 2020.

The ship will feature a panoramic sky lounge, private balconies in all 34 suites, a 2:1 guest-to-staff ratio, and sustainable elements like no use of plastic and support for local produce and artisans.

“Building on our success in the Amazon and Galapagos, we believe expanding our offering to South-east Asia is a natural fit. South-east Asia is rich in cultural, archeological and biological treasures with numerous navigable rivers,” said Jeremy Clubb, director of Rainforest Cruises.

“Additionally, a cruise vessel like the Mekong Jewel provides a luxury experience, while allowing guests to visit several countries in a single itinerary.”

Offshore itineraries will take guests to the ancient temples of Angkor Wat, the Royal Palace in Phnom Penh, experience a water blessing by the monks of Wat Arang, admire French architecture of the Opera House in Ho Chi Minh City, among other highlights.

Mekong Jewel bookings made before September 30 are entitled to a free two-night stay at Hotel Grand Saigon in Ho Chi Minh City and/or the Victoria Angkor Resort & Spa in Siem Reap.

Kempinski names Martin Smura as new CEO

0

Following its earlier announcement that current CEO Markus Semer and CFO Colin Lubbe are stepping down from their roles, the Kempinski Group has found a new CEO in Martin Smura, who will take the helm beginning July 1.

The 50-year-old Smura brings a vast amount of management experience and expertise from top international hotel companies on five continents, and was most recently executive chairman of the board of the Dorint Hotel Group.

Smura also spent 15 years with the InterContinental Hotels Group (IHG) in various capacities such as director operations in East and Western Europe. He also held his first general management post while with IHG, and was the group’s youngest regional GM at 30.

Billionaire owner’s daughter takes charge at Philippines Airlines as Bautista retires

0
President Bautista stepped down to spend more time with family

Following the retirement of Philippine Airlines’ president and COO Jaime Bautista, Vivienne Tan, the daughter of the airline’s owner, will step up to the role of officer-in-charge.

PAL owner, chairman and CEO Lucio Tan and members of the board have accepted Bautista’s retirement to spend more time with his family.

President Bautista stepped down to spend more time with family

The younger Tan will serve concurrently as executive vice president, treasurer and chief administrative officer. She has worked for the airline in various capacities since 2011, before moving to other positions in the LT Group (the elder Tan’s holding company), mainly in the real estate, banking and education sectors.

Aside from PAL, she also sits on the board of Tan holding firm LT Group, Philippine National Bank, Eton Properties, Dynamic Holdings, University of the East and UERMMMC.

Overall, Tan has had more than 25 years of professional experience in technology, education, entrepreneurship and social advocacy in industries such as education, airline and property development.

All official communication and concerns requiring the attention and/or approval of the PAL president shall henceforth be addressed to the younger Tan, the airline said in a statement.

JTB’s new chief leads digital reform

0
On Ikuta's wishlist: digital transformation, mor

Upgrading JTB’s digital strategy is a priority of the DMC’s new president & CEO, Toru Ikuta, who takes over from predecessor Billy Kurosawa.

Before moving to Singapore for this role in January, Ikuta was based in Japan as managing executive for outbound group travel under JTB. Now, he oversees JTB’s operations and development in Asia-Pacific.

On Ikuta’s wishlist: digital transformation, more NTO collaborations in Asia, and improved inbound tourism management in Japan

“A lot of our customer and tour group applications have been done manually using paper-based systems. I hope to move everything online to platforms like apps,” he explained.

This boost will help the DMC expand their presence in Asia and promote development and exchange in Singapore and across the region. Out of Singapore’s 18.5 million international visitor arrivals, JTB sees about 437,000 Japanese travellers.

“We want to work to continue expanding these numbers,” Ikuta expressed.

Along with internal enhancements, he hopes to build on the trend of strong partnerships, such as the 2017 deal with Singapore Tourism Board, in which he was also involved.

Under this MoU, new tourism campaigns and content developed for Singapore are bearing fruit. There was a 175 per cent increase in Japanese tourists to the country, and JTB will continue to grow interest in the destination, said Ikuta.

“Our goal is to also work with more government organisations in the region, including Singapore,” he shared.

JTB is also working to address Japan’s overflowing inbound tourism numbers, which includes a large segment of repeat visitors. As of 2018, international visitor arrivals hit 21.8 million; with the Tokyo Olympics in 2020, Japan aims to bring this number up to 40 million.

To draw the crowds away from hotspots like Kyoto, the key is in unique regional trips, said Ikuta. “A key trend we’re seeing is many more repeat travellers. They look out for three things: personalised trips, more experiential travel and specific locations outside of the big cities.”

Popular activities include sushi making, festivals, rice planting, religious village experiences and cosplay events, in regions such as Tohoku, Hokuriku and Kyushu.

Providing such expert arrangements and recommendations is especially crucial to drawing the repeat segment, which tends to avoid tour packages in favour of booking their own flights, hotels and transport.