TTG Asia
Asia/Singapore Saturday, 4th April 2026
Page 1212

Priority Pass owner triples investment in Indian market

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The Plaza Premium Lounge at Hyderabad Rajiv Gandhi International Airport, one of the lounges Priority Pass holders can use in India

Global loyalty and benefits firm Collinson has announced a multimillion-dollar investment in India to fuel the growth of its Priority Pass airport experiences programme, as well as to boost its technology capability with the help of local partners.

Priority Pass will see a doubling of its lounge portfolio in India over the next three years, building on its current portfolio of 45 airport lounges in 20 Indian cities. Globally, Priority Pass has a network of more than 1,200 lounges and airport experiences.

The Plaza Premium Lounge at Hyderabad Rajiv Gandhi International Airport, one of the lounges Priority Pass holders can use in India

Collinson’s wholly-owned and operated airport infrastructure business, Airport Lounge Development (ALD), is also working with airports across India to identify opportunities to open its own exclusive lounges and airport amenities. Already established in the airport lounge space in US and Europe, ALD will be bringing its business model to the Indian market.

The company’s investment in Indian airport experiences is part of a global vision to enhance its offering to more than 30 financial services clients in India and more than 1,400 banks globally.

David Evans, joint CEO of Collinson, said in a statement: “India is a vital market and one we see on a par with China in terms of growth potential. With 1.7 billion domestic passengers having flown in 2017 and outbound travellers expected to reach 50 million by 2020, the influence of the Indian traveller is only going to increase.

“We look forward to building out our lounge inventory and our own airport infrastructure, creating more locally relevant propositions and further strengthening our team on the ground with additional skilled local resource, and partnering with Indian businesses to redefine the airport experience for the benefit of domestic and international travellers,” he added.

PATA maps out next capacity building programme in Kazakhstan

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The PATA Human Capacity Building Programme is our in-house/outreach initiative for Human Capital Development (HCD) focused on the tourism industry - See more at: http://www.pata.org/human-capacity-building-programme/#sthash.nIFgr0ek.dpuf

PATA will be staging the next PATA Human Capacity Building Programme in Nur-Sultan (Astana), Kazakhstan on Friday, September 20, 2019.

Jointly organised by PATA and Kazakh Tourism, the half-day workshop –themed Explore the Art of Storytelling – will take place during the PATA Executive Board and Board Meetings, as part of PATA Travel Mart 2019.

The PATA Human Capacity Building Programme is the organisation’s in-house/outreach initiative for Human Capital Development (HCD) focused on the tourism industry. Photo: PATA

The workshop will be led by founder and chief strategist of GLP Films, Rob Holmes, and comprise practical activities, group assignments and networking opportunities. GLP Films is a content marketing agency dedicated to travel and sustainability storytelling, having produced over 200 films from 30 countries across North America, Latin America, Asia, and Africa.

Participants will gain hands-on experience by working both individually and on team-based projects where presentations are shared at the end of the programme. Those who successfully complete the course will be awarded a PATA Human Capacity Building Certificate entitled: Certified Asia Pacific – Explore the Art of Storytelling.

Holmes elaborated: “This workshop will foster collaboration between tourism industry stakeholders and offer hands-on learning and application from leading case studies. We will help attendees identify their best stories, develop successful distribution campaigns, learn the key components of video production, and ultimately walk away with the tools to build a strategic marketing strategy.”

PATA CEO Mario Hardy said in a statement: “With the success of previous Human Capacity Building Programmes in China, Nepal and the Maldives, we wanted to add further value to our host for PATA Travel Mart by organising this complimentary workshop for their local tourism stakeholders. Through this programme we aim to provide greater opportunities for them to further develop their skills and broaden their knowledge beyond their day-to-day tasks.”

is the association’s in-house/outreach initiative for Human Capital Development focused on the tourism industry. Workshops may vary in length from two hours to two days, depending upon the learning objectives, and may be staged at any location worldwide.

Savour local cuisine at Singapore Food Festival 2019

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The festival's signature event is Streat, a showcase of traditional hawker fare and modern interpretations of local food

This year’s Singapore Food Festival (SFF) – the country’s only event dedicated to local cuisine and local talent – will be a three-week-long celebration of the city-state’s multicultural heritage.

Held from July 12-28, 2019, the 26th edition of the festival will bring 20 event partners together to offer myriad dining concepts and gastronomic experiences throughout the country.

The festival’s signature event is Streat, a showcase of traditional hawker fare and modern interpretations of local food

SFF will kick off with STREAT on July 12 and 13 at The Promontory @ Marina Bay, offering a range of traditional hawker fare and mod-sin interpretations of the country’s street food from 12 establishments, e.g. Salted & Hung’s chicken rice kueh pie tee. To add to the festive atmosphere, diners will be entertained by local music acts like Charlie Lim and Glen Wee.

STREAT visitors can also participate in culinary workshops and masterclasses conducted by local culinary talents such as Sujatha Asokan from Botanico.

This year, bubble tea brand LiHo Tea, convenience store 7-Eleven and Glico, which produces the Pocky snack, will be part of the SFF for the first time, with their products on offer during the festival and across the island.

For instance, LiHo Tea will combine avocado and coffee to create the Avocado Kopi, available for purchase at selected outlets. 7-Eleven has also launched three exclusive Japanese-Singaporean snacks such as chicken satay onigiri, while Pocky has created a limited edition flavour – the first-ever – featuring the Singaporean breakfast of kaya and coffee.

All SFF activities can be booked through Klook, the official booking partner for the year.

World Dream sails into Keelung for the first time

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World Dream, Dream Cruises’ 150,000-ton vessel, has sailed into the port city of Keelung in Taiwan for the first time, as part of her Hong Kong/Taiwan dual homeport deployment for 2019.

The Keelung debut of World Dream was commemorated by a welcome event which took place on July 8 onboard World Dream. Among the over 300 guests representing government, travel agents and business partners, notable attendees at the event included guest of honour, Yu-Chang Lin, mayor of Keelung City.

With three special sailings in July and August, World Dream will bring over 10,000 international guests for a cruise holiday to Taiwan, contributing NT$160 million (US$5.1 million) in tourism benefits.

“Genting Cruise Lines is proud to have played a prominent role in the transformation of Taiwan into the second largest source market in the Asian cruise industry,” said Thatcher Brown, president of Dream Cruises, in a statement.

“Illustrating our commitment in the development of the cruise market in Taiwan, next year we will expand the deployment of Dream Cruises to 10 sailings in March to October, which will bring over 40,000 in-bound tourists to Taiwan, while providing inspirational journeys to local cruise enthusiasts right from their doorstep.”

During the event, guests were also treated to an exclusive preview of the new Global Class ship with a tour of a specially constructed balcony show cabin that was built in Germany and shipped over for its Asian showcase.

The largest cruise ship built in Germany, the Global Class will measure 342m long and 46.4m wide. With a capacity of 200,000 gross tons, the ship will be able to accommodate 5,000 passengers in 2,500 cabins based on a twin-share basis. It will be launched in 2021, and feature state-of-the-art technology which includes Bluetooth locks and an LED mood lighting and climate control.

Ovolo Hotels unleashes ‘pawesome’ deal for pet owners

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Ovolo Hotels has launched a paw-fect initiative, V.I.Pooch, which sees the offering of dog-friendly rooms in all its properties across Hong Kong and Australia.

 

The paw-fect scheme will cost pet owners an additional HK$800 (US$102) + 10% (Hong Kong hotels) or A$80 (US$55; Australian hotels) per night, and up to two furry friends are permitted per room.

Each pet-friendly room will be decked out with a dog bed, a no-mess eating and drinking mat, separate food and water bowls. Guests of Ovolo will enjoy a Loot Bag full of snacks, while V.I.Pooch’s are gifted a Doggy Bag containing toys, healthy snacks and poop bags.

Two new faces at Shangri-La’s Rasa Sentosa Resort & Spa, Singapore

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Gavin Weightman has taken the helm of Shangri-La’s Rasa Sentosa Resort & Spa, Singapore as general manager.

The Australian native is a seasoned hotelier who brings over two decades of extensive hospitality experience to the role.

Weightman was most recently general manager of Shangri-La’s Tanjung Aru Resort & Spa, Kota Kinabalu, and previously held roles in Shangri-La hotels and resorts around the world, including Fiji, Australia and Malaysia.

He is supported by Nick Flynn who recently assumed his role as resident manager of Shangri-La’s Rasa Sentosa Resort & Spa, in early 2019.

Flynn was in a similar role at Shangri-La’s Rasa Sayang Resort & Spa, Penang and previously helmed the kitchen, and F&B departments in various hotels in Australia, Abu Dhabi and Doha.

Thailand maintains drive for quality tourism despite global headwinds

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TAT governor Yuthasak Supasorn speaking at the TATP20 event

Thailand is training its sights on attracting quality tourists including first-time travellers and FITs to the country, as the country continues its quest to shift its widely perceived image from that of mass to responsible tourism.

On Monday evening, the Tourism Authority of Thailand (TAT) officially announced its action plan for 2020, which will run from October this year to end of August 2020.

TAT governor Yuthasak Supasorn speaking at the TATP20 event

While tourism would remain a key sector in driving the Thai economy, TAT governor Yuthasak Supasorn sees a need for stronger strategies to penetrate the high-spending segment and responsible tourists. “TAT will focus on the quality of visitors rather than the numbers,” Yuthasak said.

A key part of the new strategies outlined involves placing a strong focus on the “more local, go quality” approach in the coming year, which will see TAT showcasing new or unexpected experiences especially in second-tier destinations.

In the pipeline is a global campaign called Amazing Thailand Week. TAT will work with airlines and alliances to roll out attractive packages beckoning visitors from around the world into the country.

Meanwhile, Srisuda Wanapinyosak, deputy governor for international marketing Europe, Africa, Middle East and Americas, also painted a tourism picture that is currently challenged by many pain points and difficulties, including the global economic recession, ongoing trade war between the US-China, a longer summer period in Western countries due to global warming that may see fewer European tourists visiting and staying in Thailand, appreciation of Thai baht, among others.

“TAT will have to overcome these factors in a bid to remain Thailand in global travel map,” Srisuda remarked.

To meet its goals, TAT has outlined different strategies to penetrate each region differently based on their markets conditions. For instance, efforts targeting the US market will be focused on first-time visitors and the young generation, while in Europe and the Middle East market the focus will be placed on attracting new segments. In addition, LGBT and DINK (Double Income with No Kid) travellers will make up main target segments from Latin America.

In the region, focus will be placed on high-spending markets such as Japan, South Korea, Malaysia and India, revealed Chattan Kunjara Na Ayudhya, deputy governor for international marketing Asia and South Pacific.

The Thai NTO is also preparing to launch a major campaign targeting China in a bid to boost arrivals from the country’s largest visitor source market. The China market is being pushed through current exemption of visa on arrival fee through the second half this year.

In addition, Thailand hopes to lure young and FIT travellers not only from mature markets but from every potential market. TAT will be working with OTAs to promote Thailand brand and local offers.

“Currently, 70-75 per cent tourists to Thailand are FITs. But FITs from some countries such as China account for only 40 per cent so Chinese FITs are one main target,” Chattan said.

As well, TAT has adjusted its earlier 2020 forecast of 41.3 million international visitors down to 40.2 million, and tourism receipts of 2.2 trillion baht (US$71.3 billion).

For the domestic market, TAT is set to ran a campaign called “60 Happiness Routes @ Thailand the Series” as part of its 60th anniversary. The domestic tourism is expected to generate income of 1.1 trillion baht this year.

Macau leads Greater Bay Area tourism push, plans to open Singapore office next year

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St. Dominic's Church in Macau pictured

Tourism authorities in the Guangdong-Hong Kong-Macau Greater Bay Area (GBA) are showing a keener interest to attract more tourists from the region, building on the greater ease of travel and accessibility that the cross-border integrated economic and business zone has brought.

Singapore has been identified as a prime market for growth, said Maria Helena de Senna Fernandes, director of the Macao Government Tourism Office (MGTO), which is leading the charge for GBA’s latest tourism push.

St. Dominic’s Church in Macau pictured

To this effect, MGTO is looking into opening an office in Singapore “sometime next year”, announced Fernandes.

“Macau has not been active in (marketing to) Singapore for a while, so this is a good time to re-tender (our agreements) our relationships and look for new representation here. It’s important to make a comeback in the Singapore market,” she elaborated.

She reasoned that Singapore has a strong link to China, and many Singaporeans have roots in the Pearl River Delta region.

Macau’s destination promotions are tied with the development of the GBA, where the Guangdong region has been ramping up its tourism products and facilities.

These include high-speed rail links; regional airports, ferry services and land connections to Hong Kong and Macau; and travel itineraries that include food, attractions and festivals.

As part of its promotion efforts, MGTO invited Singaporean travel blogger Keith Yuen to tour 11 cities in the Greater Bay Area in June. Yuen then shared his experiences at the GBA travel mart last week with some 80 members of the travel trade from Singapore, Macau and Zhuhai.

Tourism officials and representatives from Macau, Zhuhai and Zhongshan also held a dialogue session with Mohamed Ismail Hussain, general manager of National Association of Travel Agents Singapore on July 4.

MGTO hopes to collaborate with more GBA tourism authorities to showcase the destination and encourage multi-destination and themed itineraries.

The GBA comprises Hong Kong, Macau, as well as the Chinese municipalities of Guangzhou, Shenzhen, Zhuhai, Foshan, Huizhou, Dongguan, Zhongshan, Jiangmen and Zhaoqing in Guangdong Province.

Chiang Mai needs to diversify to fill hotel rooms: C9

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After seeing record arrivals in 2018, Chiang Mai is now grappling with a 5.1% drop in market-wide hotel occupancy for the first five months of 2019, compared with the same period last year, according to hospitality data provider STR.

The comparison between 2018, when the gateway airport surpassed a record-high five million passenger arrivals, and now in 2019 as haze and air pollution strongly impacted tourism, “are reminders how fragile travellers shifting appetites can be”, said C9 Hotelworks in its newly released Chiang Mai Hotel Market Update.

Night Bazaar Road in Chiang Mai, with the Royal Lanna Hotel Chiang Mai in the background

International arrivals increased by more than 17% in 2018 on the back of increasing flight connections. Taiwan was one notable growth market, as the number of Taiwanese passengers rose from 2,773 in 1H2018 to 30,660 in 1H2018 with the launch of direct daily flights AirAsia and Eva Air.

Although hotel supply increased by 33% in 2018, both occupancy and ADR were fairly stable with RevPAR standing at 2,417 baht (US$78).

There are five hotels in the pipeline with the majority in the upscale tier and most with brand affiliations, as owners look for a competitive edge. The recent opening of the Novotel Nimman Journeyhub is one example of a Bangkok developer looking to diversify into more affordable hotel assets outside of Thailand’s capital.

However, with 2019 expected to bring challenging trading conditions for hotels and tourism across the board, the total hotel supply of 48,000 keys makes it necessary for Chiang Mai to step outside its boutique image and find ways to fill rooms with more mainstream offerings, C9 recommended.

C9’s research also highlighted Chiang Mai’s mounting reliance on the mainland Chinese sector – which is in the midst of a slowdown – as a cause for concern. In 1H2018, China was the number one international source market, holding a 14% share in hotel guests.

Moving past pollution, Chinacation and over-development issues in the longer term, the bigger issue is how will Chiang Mai evolve from a headlong dive into a far bigger tourism pool and still retain the destination’s long-lasting image as a cultural icon.

Read the complete C9 Hotelworks full Chiang Mai Hotel Market Update here.

PATA announces new executive board for 2019/2020

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From left: Tourism Solomons' Josefa Tuamoto; Guam Visitors Bureau's board of director Flori-Anne Dela Cruz; PATA's Pairoj Kiatthunsamai, Trevor Weltman and Mario Hardy; TripAdvisor's Sarah Matthews; Capilano University's Chris Bottrill; The Ayre Group Consulting's Bill Calderwood; Asian Trails' Luzi Matzig; Asia Tourism Consulting's Soon-Hwa Wong; Forte Hotel Group's Benjamin Liao; Hawaii Tourism Authority's Jennifer Chun; Macao Government Tourism Office's Maria Helena de Senna Fernandes; Dhaka Regency Hotel & Resort's Shahid Hamid; and Global Tour's Henry Oh

PATA has announced the ratification of the 2019/2020 PATA Executive Board, which sees Capilano University’s Chris Bottrill and TripAdvisor’s Sarah Matthews continue serving for an additional one-year term as chairman and immediate past chairperson, respectively.

The new executive board members were confirmed at the recent PATA Board Meeting, which took place on May 12, 2019 during the PATA Annual Summit 2019 in Cebu.

From left: Tourism Solomons’ Josefa Tuamoto; Guam Visitors Bureau’s board of director Flori-Anne Dela Cruz; PATA’s Pairoj Kiatthunsamai, Trevor Weltman and Mario Hardy; TripAdvisor’s Sarah Matthews; Capilano University’s Chris Bottrill; The Ayre Group Consulting’s Bill Calderwood; Asian Trails’ Luzi Matzig; Asia Tourism Consulting’s Soon-Hwa Wong; Forte Hotel Group’s Benjamin Liao; Hawaii Tourism Authority’s Jennifer Chun; Macao Government Tourism Office’s Maria Helena de Senna Fernandes; Dhaka Regency Hotel & Resort’s Shahid Hamid; and Global Tour’s Henry Oh

During the summit, five members were also elected to its executive board. This includes Asia Tourism Consulting’s CEO Soon-Hwa Wong; chairman of Taiwan-based Forte Hotel Group Benjamin Liao; director, tourism research of Hawaii Tourism Authority Jennifer Chun; IATA’s regional director – airports & external relations Vinoop Goel; and South Korea-based Global Tour’s chairman Henry Oh Jr.

Other executive board members include Maria Helena de Senna Fernandes, director, Macao Government Tourism Office; Bill Calderwood, managing director of Australia-based The Ayre Group Consulting; Jon Nathan Denight, representative at Palau Visitors Authority; Shahid Hamid, executive director of Dhaka Regency Hotel & Resort; Luzi Matzig, chairman of Thailand’s Asian Trails.

Wong was elected as the new vice chairman, while Fernandes remains secretary/treasurer.

Josefa Tuamoto, CEO of Tourism Solomons and Fanny Vong, president of Macau’s Institute for Tourism Studies have been appointed to the executive board as non-voting members.

Flori-Anne Dela Cruz, youth representative of Guam Visitors Bureau Board of Directors and PATA Face of the Future 2019, joins the PATA Executive Board as a non-voting member and observer for a one-year term at the invitation of the PATA chairman.