TTG Asia
Asia/Singapore Monday, 15th December 2025
Page 1196

Hospitality veteran Mark Swinton heads Capella Ubud

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Capella Ubud has appointed Mark Swinton as general manager, a hospitality veteran with more than 30 years of professional experience in the luxury hospitality industry.

Prior to joining Capella Hotels & Resorts, Swinton led the pre-opening efforts for Six Senses Bhutan, where he acted as country general manager, assisting with the conceptualisation, development and operational strategy implementation for all five lodges.

Previously, the Canada-born spent 10 years with Aman, working in management roles across Bhutan, Beijing, Borodubur, and Bali, where he was regional director of Aman, Indonesia.

Looking back and forward

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LAURENT KUENZLE
CEO, Asian Trails
Congratulations on TTG’s special anniversary! You have had an incredible journey and through it all, always remained on top of all the Asian professional travel news publications. Kudos to the superb news team and I look forward to many more years of exciting news and interesting travel stories. I always loved the TTG ATF parties – the best networking parties ever and never to be missed!

BENNETT PETER
General manager, Hyatt House Kuala Lumpur, Mont’Kiara
For the past 20 years, TTG Asia publications have always been a read that I look forward to. Through various postings around Asia, it was always comforting to see the familiar mail, wrapped in plastic, that kept me connected to the travel industry in the region. Brought more so to life is when we would meet the editors, reporters and business executives of TTG at the various travel tradeshows. With TTG Asia, it’s not just a good read, but it was more of an irrational loyalty and as an acknowledgement that if it was important news – you can be sure TTG would cover it.

RONALD WU
Chairman, Hong Kong Association of Travel Agents (HATA)
Congratulations on TTG Asia’s 45th anniversary! TTG has always been very supportive of HATA in featuring our stories and events regularly, including our 60th anniversary diamond jubilee celebrations in 2017, as well as our recent 2018 convention to Dubai. With such a broad range of readers across the globe, HATA is very fortunate to be consistently featured on this influential platform amongst the travel industry.

TUNKU ISKANDAR TUNKU ABDULLAH
Group executive chairman, Melewar Group Berhad and former president of Malaysian Association of Tour & Travel Agents
TTG Asia is my “go to” for the latest news in travel and tourism in Asia. From the printed copies mailed to my office, the dailies at conferences and travel marts that continue to provide the latest gossip and tidbits, and the daily online news, it is the “rag” I look forward to reading from cover to cover. The TTG Awards is also the icing on the cake for so many deserving travel-related companies in Asia including my company, Mitra Travel, which has received this prestigious recognition several times.

LEE CHOON LOONG
President/CEO, DiscoveryMICE
“You deserve to win the sticky buyer award”, the words struck me like a bolt of lightning as I stared into her eyes searching for some sense of clarity. My mind blurred as I put on a wry smile and thanked the lady whom I just had an appointment with at TTG’s IT&CM Asia in Bangkok. My thoughts ran wild. Who in their right mind would want to be labelled as a sticky buyer? Isn’t a sticky person troublesome … OMG! Was I difficult to her? Maybe I was clingy and overstayed my appointment. The sticky buyer remark remained a sticky mystery for a long time.

Some years later in 2015, when Taiwan won a marketing and promotion sticky award for its extraordinary corporate mementos did I realise that being sticky means “memorable” in advertising jargon. The revelation was a watershed moment for me. For the sticky awards idea, TTG truly deserves a sticky award themselves.

JASON WONG
Chairman, Travel Industry Council of Hong Kong
Since my first encounter with TTG Asia years ago, reading the publication became one of my ways of exploring new ideas. Its comprehensive and informative journalism gives us the inspiration to develop new services and widen our thoughts. Today it’s even easier to access this great content across a range of different platforms including print, digital, and an e-Daily bulletin. TTG Asia has evolved with the times and I look forward to many more successful years ahead.

PARITA NIEMWONGSE
Director, human capacity building programme, PATA
I’ve been working with TTG since I started my communications career at PATA many years back. I admire TTG team’s spirit of professionalism, trustworthiness and fun. I’m lucky to work with many TTG colleagues on various programmes, just to name a few such as Darren Ng, Caroline Boey, Raini Hamdi, Lina Tan and of course the late Patrick Tan who always took many great group pictures of the PATA team for PATA Travel Mart’s dailies with boundless energy, passion and laughs.

PAUL PRUANGKARN
Director, communications & external affairs, PATA
It’s been an absolute pleasure working with the TTG team over the past years. I am impressed not only with the fantastic attitudes and professionalism of the staff and management, but also their work in covering the latest news in Asia and standing out as a leading travel trade resource. I always look forward to connecting with them at PATA and other events in the region alike.

JENNY WONG
Former editor, TTG China  (formerly TTG Chinese)
I joined TTG Asia in 1995 as editor of TTG Chinese before it was revamped into TTG China. It was my first time working for an international publication. The team was young and energetic, and there were lots of fun and laughter.

In addition to fam trips and travel conferences around the world, I got the chance to attend the historical handover ceremony of Hong Kong to China on June 30, 1997. It was a most memorable moment in my lifetime. Thanks, TTG!

HIRAN COORAY 
Chairman, Jetwing Hotels
I will not be wrong when I say TTG Asia has been the most informative travel industry publication. I have spent years with PATA and so did TTG. During the good and bad times of Sri Lanka tourism, TTG continued to support us and we are grateful for that. We wish TTG the very best.

UDAYA NANAYAKKARA 
Former chairman, Sri Lanka Tourism
When I was chairman of the Travel Agents Association of Sri Lanka 20 years ago, tourism was suffering with bombs going off in Colombo and various other places. At that time I came out with an idea of promoting Indian tourism to Sri Lanka, TTG was one of the publications that helped to promote tourism from India to Sri Lanka, marking the start of Indian tourism to Sri Lanka. TTG gave us the fullest support and interviewed me many times.

TTG was also helpful in other instances. For example when I was chairman of Sri Lanka Tourism around 2005-2007, we started to promote Chinese tourism, and TTG was at the forefront which helped us alot. That market also developed during that period. TTG had a hand in supporting our initiatives in these two prime markets.

ALLY BHOONEE
Executive director, World Avenues Malaysia
My best memory of TTG was in 2009, during the economic downturn and the Middle East inbound market was badly affected. The precise industry information given by TTG has helped me to sustain my business and gave me the motivation because others inbound players in South-east Asia were in a similar predicament.

RAINI HAMDI
Former senior editor, TTG Asia Media
I’ve so many treasured TTG moments and memories it is hard to pick one ‘best’ recollection.

There were my promotions through the 18 years, from senior reporter to all the way up to group editor. My first taste of launching a new title, Incentives & Meetings Asia (now TTGmice), in the early 1990s when incentive travel was novel to the region, down to the last new title I launched for the company, TTG Asia Luxury, in 2012.

Each time TTG comes to my mind, it’s always about the 3Fs: family, fun and, of course, food. At editorial, there’s a table just for snacks, including my favourite crunchy and spicy muruku, supplied by creative designer Redmond Sia. There’s always editorial assistant Lina Tan, who would make sure we are properly fed, especially when we do dailies at tradeshows, which is tedious work.

There were the pranks I played on my team each time their birthday came up and we all had a great laugh afterwards. The evenings we networked hard at TTG parties and at various industry functions.

Happy 45th birthday, TTG. Here’s wishing you many more happy years.

45 things to know about cruises

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01. 38 cruise brands are active in Asian waters in 2018, deploying a total of 78 ships, with Genting Hong Kong and Royal Caribbean International dominating the market.

02. 2.4 million cruise passengers hailed from China, compared to 1.7 million from the rest of Asia in 2017.

03. Naming ceremonies are very important for all cruise lines, as it’s considered bad luck for a ship to enter service without a name.

04. Asia received 7,169 port calls in 2018, 27 calls less than 2017, with Japan seeing the most calls of any destination with 2,601.

05. Between 2012 and 2017, Asian cruise passengers grew from 775,000 to nearly 4.1 million, an estimated 39 per cent compound annual growth rate

06. 46 The average age of the Asian cruise passenger

07. Star Cruises, a pioneer in the Asia-Pacific cruise industry, has been in operation since 1993

08. 4.3 million passengers cruised in Asia in 2018, a one per cent year-on-year increase

09. 9.7 per cent of passengers in Asia prefer four- to six-night sailings, while 26 per cent prefer shorter sailings of two to three nights

10. An increasing number of celebrity chefs, such as Jacques Pépin, Jamie Oliver and Curtis Stone are bringing their restaurants aboard cruise ships

11. A lot of ships do not have a deck 13 due to superstition, as sailors believe the number to be associated with bad luck

12. A long-standing tradition for cruise lines, godmothers are influential women who have been chosen to christen a new ship to bring good luck and protection. Famous godmothers include Fan Bingbing (right), the Duchess of Cambridge and Malala Yousafzai

13. The original Titanic, which was 269m long and 52,310 tons, would be barely half the size of most modern ships today

14. The Genting Dream, currently homeported in Singapore, has become the first cruise ship in Asia to offer halal-certified cuisine options in The Lido restaurant. The halal menu includes popular local favourites such as ayam madu (honey chicken) and tandoori kambing (mutton tandoori)

15. Europe is the leading destination chosen by longhaul cruisers sailing outside of Asia, with 25 per cent of cruisers travelling to the Western Mediterranean, and nine and eight per cent respectively travelling to the Eastern Mediterranean and the Baltics

16. In a span of a three-night Royal Caribbean cruise, guests onboard can consume a total of 10,286 slices of pizza

17. The Caribbean/Bahamas is the world’s most popular cruise destination – more than a third of all cruises sail there

18. Genting Dream carries two small deep sea submarines that can each take four people down to a depth of up to 200m

19. Most cruise ships have a multi-national crew hailing from an average of 64 countries on any given voyage

20. 22,394kg of fresh eggs are consumed on an average three-night Royal Caribbean cruise

21. There are cruise ships designed for permanent residents. Such a life is available on board The World, a luxury ocean liner that offers permanent residence to 165 guests

22. The average cruise ship sails the equivalent of three times around the world each year, covering some 135,196km or (73,000 nautical miles)

23. Royal Caribbean’s Harmony of the Seas has a 10-deck slide for guests to enjoy

24. Guests sailing on the Sapphire Princess will be able to watch the solar eclipse on December 26, 2019, along the Straits of Malacca, a first at sea in Asia

25. Almost all cruise lines have morgues with space for up to three people on board. If someone dies on board, the ship will hold the body until it ports and further arrangements can be made

26. The departure horn of Majestic Princess, a ship launched in 2017 for the Asian market, is a melody of the song from the TV series The Love Boat

27. Norwegian Bliss brings the biggest race track to sea with the latest two-level electric-car race track – a first for any cruise ship

28. P&O Cruises is the world’s oldest cruise line, with its history tracing back to 1837. The line carried its first passengers from Southampton, the UK to Athens, Gibraltar and Malta in 1844

29. Asian cruise passengers predominantly cruise only within Asia on short sailings, with 91% of Asian cruisers sailing within the region

30. Observation pods on Royal Caribbean’s Quantum Class ships rise to 92m above sea level, taller than the height of 11 Merlions

31. Experience flying through the wind with the skydiving simulator onboard selected Royal Caribbean ships. The chamber which is 3.1m wide and 7m high can go up to 257km/hour based on the individual’s weight and skill level

32. Silversea has the world’s most expensive cruise experience. Suites on The World Cruise 2020 aboard the Silver Whisper start from US$62,000 per person

33. Royal Caribbean’s Symphony of the Seas is currently the world’s largest cruise ship at 228,081 tons and sporting 18 decks. She has a total of 2,759 staterooms and a maximum capacity of 6,680 guests

34. Expect a fireworks show at sea when on a five-night-long cruise with Dream Cruises – a first in Asia

35. Silversea Cruises allow guests to enjoy free-flowing premium wines and spirits, and in-suite fridges contain guests’ preferred drinks

36. 1,922 cruises and 119 voyages were scheduled in Asia through 2018, a 2.2 per cent dip from the previous year

37. It’s The Ship is a one-of-a-kind Asian electronic music festival onboard a cruise liner for three days and two nights. Departing from the Singapore shores for the fifth time this year, it will be onboard the Genting Dream where renowned DJs will be spinning at the poolside all day and night

38. The surf simulator FlowRider on board Royal Caribbean’s ships pumps water at a rate of up to 100,000 gallons per minute which is 67 times faster than a fire hydrant


RIVER CRUISES

39. Motion sickness will not be a problem on river cruises as vessels do not sail into open oceans with large waves

40. The average length of a river cruise ship is 118m – the length of one football pitch

41. The smaller size of a river ship enables it to dock in locations seagoing vessels cannot reach, offering access to narrow ports and shallow waterways with intimate shore excursions

42. Avalon Waterways is the only company with ships built to sail from Ho Chi Minh City in Vietnam to Phnom Penh in Cambodia, eliminating about seven hours of travel by road

43. Suites onboard Aqua Expeditions vessels have no TV. Instead, there are wall-to-wall floor-to-ceiling windows to allow guests with magnificent views for a fully enjoyable sailing experience

44. With its shallow draft design, Pandaw Expeditions’s Mekong Pandaw is the only ship that can sail up to Stung Treng, Cambodia, to spot the endangered Irrawaddy river dolphins

45. Uniworld is gearing up to launch Mekong Jewel in January 2020, touted to be the most luxurious ship to sail the Mekong

Avani appoints key executives at upcoming properties

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From left: Tyson Bae and Dennis Gordienko

Avani Hotels & Resorts has made several senior appointments for its upcoming properties: FCC Angkor – Managed by Avani, opening in2Q2019; Avani Central Busan Hotel, opening mid-2019; and Avani Sukhumvit Bangkok, also scheduled to open mid-2019.

From left: Tyson Bae and Dennis Gordienko

Dennis Gordienko has been appointed general manager of FCC Angkor – Managed by Avani.

Gordienko joins Avani from Vistana Penang Bukit Jambul, Malaysia, where he held his first general manager role. The Ukrainian began his career in hospitality in 2008 as a restaurant manager for Copthorne Tara Hotel in London, before moving to his homeland to work with InterContinental Kyiv Hotel as deputy manager, and Riviera Boutique Hotel Kyiv and Fairmont Grand Hotel Kyiv as front office manager. In 2013, Gordienko joined Holiday Villa Bahrain where he led the pre-opening team as operations manager, before joining Onyx Hospitality Group as executive assistant manager leading the pre-opening of Amari Dhaka in Bangladesh. In 2015, he joined Anantara Hotels as cluster resident manager at Anantara Maldives.

In South Korea, Tyson Bae will helm Avani Central Busan Hotel, as well as the upcoming Avani Busan Resort opening in 2020, as cluster general manager.

Tyson brings with him two decades of hospitality experience, having started his career in Seoul before venturing to the US, Singapore, and China. He was also the chairman of rooms operations for the Shanghai Business Council, Marriott International; as well as board member of the Asia-Pacific Rooms Advisory Board for Marriott’s headquarters. In 2012, Tyson led the pre-opening of the Marriott Hotel Pudong East, Shanghai, as the director of rooms operations. He was then promoted to his first general manager role at Shanghai Marriott Hotel Hongqiao in 2014.

From left: Naowarat Arunkong and Ravi Ganglani

In Bangkok, Naowarat Arunkong has been appointed appointed cluster general manager of Avani Sukhumvit Bangkok, also overseeing Avani Khon Kaen Hotel & Convention Center.

Naowarat joined Minor Hotels in 1999 and worked at Bangkok Marriott until 2007, where she led the rooms division. She subsequently transferred to Hua Hin Marriott Resort & Spa and took on the roles of director of operations and hotel manager, which led to her promotion to her first general manager role at Hua Hin Marriott Resort & Spa in January 2011. Later that year, she moved to Anantara Hua Hin Resort in the same capacity. Naowarat then transferred to Bangkok in May 2013 to take the role of general manager at Anantara Sathorn Bangkok Hotel and Oaks Bangkok Sathorn. In 2016, she was appointed to the role of cluster general manager, overseeing Anantara Sathorn Bangkok Hotel, Oaks Bangkok Sathorn and Avani Khon Kaen Hotel & Convention Centre.

Ravi Ganglani has also joined Avani Sukhumvit Bangkok as director of sales and marketing. While this is his debut in the role, Ganglani is a familiar face at Minor Hotels, having started with the company in 2012 as cluster director of sales – MICE in Thailand, before being promoted to area director of sales – MICE across South-east Asia.

Philippines limits cruise ship and air arrivals into Boracay

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Cruise ship at Boracay, Philippines

Bent on implementing the new tourist carrying capacity in Boracay, the Philippine government has imposed limits on the size and number of ships, as well as the number of air seats, disembarking at the destination.

Art Boncato Jr, tourism undersecretary for tourism regulation coordination and resource generation, revealed that Boracay will be closed off to cruise ships during this year’s peak periods, including Holy Week and the summer; long weekends such as August 24-26; the duration of the Southeast Asia Games that the Philippines is hosting from November 30 to December 11; as well as the Christmas and New Year period.

Cruise ship at Boracay, Philippines

In the remaining parts of the year, cruise ships allowed to dock in Boracay should have a maximum capacity of 2,000 pax, unlike in the past when up to 4,000 pax were allowed, Boncato said last Friday on the sidelines of the PATA Annual Summit in Cebu City.

“We’re doing this because we always have the carrying capacity in mind,” he said. No more than 19,215 tourists are allowed in all major tourism sites in Boracay at any given time. “We don’t want to breach that and we want to control the tourism environment especially at this time when we are still finishing the rehabilitation (of the island).”

Boncato added that the Boracay inter-agency task force is diverting cruise ships to other destinations in the Philippines, with Subic the biggest beneficiary during Boracay’s temporary closure. The task force also plans to promote Ilocos, Iloilo, Bacolod and other destinations to this end.

Commercial and charter flights to Caticlan, the entry point to the island, are also reduced.

“The inventory of air seats is really big and if it reaches full capacity, will contribute to (Boracay’s) carrying capacity,” said Boncato. Similar to what it is doing with cruise arrivals, the agency is also putting forth other Philippine destinations as options for visitors.

As well, the moratorium on new and ongoing construction in the island, tourism-oriented or otherwise, has been extended by another six months.

Boncato said the inflow and outflow of tourists to Boracay are being monitored strictly and on a daily basis. There is the one port, and one set of entry regulations. All passengers are required to go to the port where tourist numbers are monitored to have their bookings and reservations checked.

AirAsia presses Mavcom to settle dispute with Malaysia Airports

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An AirAsia plane parked at klia2

AirAsia and its longhaul sister carrier AirAsia X on May 14 filed a judicial review application challenging the Malaysian Aviation Commission (Mavcom) for declining to decide on its disputes with Malaysia Airports.

AirAsia’s long-running disputes with Malaysia Airports are over the passenger service charge (PSC), which comes under the purview of Mavcom, and the level of service at klia2.

An AirAsia plane parked at klia2

In the past, the airport operator had filed several court actions, including defamation against AirAsia group’s top executives. It has also demanded that the airlines, which have refused to collect the increased passenger service charges from passengers, paid the uncollected amounts.

AirAsia and AirAsia X both dispute Malaysia Airports’ claims and have applied to strike out the actions. Both airlines have also made a claim of RM480 million (US$115 million) against Malaysia Airports for damages incurred as a result of the service at klia2.

The airlines maintain that the increased PSC is arbitrary, burdens the travelling public and is unjustified as the levels of service at klia2 are inferior to that of KLIA where passengers pay the same charges (RM73 per passenger).

The LCCs have tried to engage both Malaysia Airports and Mavcom to resolve the issues through the statutory dispute structure provided by the Mavcom Act.

However, Mavcom has through two letters dated February 28 and March 18, 2019 refused to decide on the disputes on the basis that “the interpretation and applicability of sections 74 and 75 of the Malaysian Aviation Commission Act 2015 [Act 711] are currently pending disposal by the Court”.

AirAsia argued in its statement that under the Mavcom Act, “Mavcom has a statutory duty to commence to decide on the dispute once mediation between parties has failed, or is deemed to have failed. The refusal to decide on the disputes is therefore contrary to sections 74 to 78 of the Mavcom Act.”

In this regard, AirAsia and AirAsia X are also asking for a mandamus to compel Mavcom to adjudicate on the disputes between both airlines and Malaysia Airports (Sepang) in accordance with its statutory duty under the Mavcom Act.

Global DMC Network by JTB launches online knowledge centre for agents

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Screen shot of the new Global DMC Network website

The Global DMC Network by JTB Group, which today has a collection of 12 DMCs worldwide, has launched its new website last month, which will serve as an online knowledge centre for businesses involved in destination management.

The destination blog pages offer travel and tourism information on selected destinations, while the news pages deliver information on DMC’s sales and branding activities across the world.

Screenshot of the new Global DMC Network website

The knowledge centre and a newsletter will be released later this year, allowing agents to refer to in-depth information about select destinations such as visa requirements, culture and food.

“We aim to gradually add more information onto the website to keep in line with current trends”, says Abrar Uppal, senior manager of Global Marketing at JTB Corp. “With our DMCs, we will create a rich website that can be used by all agents across the world”.

Chris Bailey, senior vice president marketing and sales at Tour East, said: “We are looking forward to working with the Global DMC Network by JTB Group more closely by providing specialised information about our company’s activities in Asia-Pacific. The opportunity here is to deliver a must go-to site for destination information, product and programming inspiration for our industry partners across the globe.”

The Global DMC Network by JTB Group was founded in 2010 by JTB Corp. It is one of the largest collections of DMCs from around the world that specialise in destination and tour operation services for MICE, group tours, high-end FITs and more.

The network comprises names like Tour East, Kuoni Global Travel Services, Tumlare Destination Management, Europamundo Vacaciones, TPI, MC&A, JTB Global Marketing & Travel and Lotte JTB.

Centara forays into Myanmar with MoU to manage six properties

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Pan Pacific to make London debut next year

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Rendering of Pan Pacific London

Singapore-based Pan Pacific Hotels Group is entering Europe with the London debut of its namesake brand scheduled for next year.

Pan Pacific London will open in the heart of London’s financial district at One Bishopsgate Plaza, a five-minute walk from Liverpool Street station.

Rendering of Pan Pacific London

It will offer 237 keys, a studio lounge, a ballroom that can accommodate up to 370 guests in banquet seating along with six meeting venues, an indoor lap pool, a fitness centre and spa treatment rooms.

Meanwhile in Asia, Pan Pacific Orchard will be relaunched in Singapore’s Orchard Road in 2021 with new eco-friendly standards. The revamped property, positioned as the group’s “first zero-waste hotel”, will feature three levels of sky gardens with foliage covering three times the hotel’s land area.

The hotel will feature 15,000m2 of hanging gardens (twice the hotel’s land area) comprising 50 varieties of plants spread across 16 storeys with sunlit rooms accessed by open corridors. The hotel will also include a rainwater harvesting system, a recyclable water system, and a compactor that transforms food waste into compost.

Amadeus, Lufthansa get IATA One Order certification

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Amadeus and Lufthansa are now certified under IATA One Order, an initiative to modernise the flight booking experience.

Under the One Order approach, the customer is issued a single reference number for their journey, known as their Order ID, that covers all their flight and supplementary product documents (which have previously been handled separately).

After a one-year pilot, Lufthansa is now certified with One Order 

One Order allows all travel products and services for a particular trip – even those of other providers such as partner airlines or third parties such as hotels and car rental companies – to be fully integrated under a single booking reference number.

The adoption of One Order has been made possible by IATA’s New Distribution Capability (NDC) standard, which is using the XML standard to modernise the systems communications between airlines and other travel service providers.

Lufthansa’s One Order certification from IATA follows the completion of a one-year pilot project at the airline in collaboration with Lufthansa Systems. The project’s objective was to conduct the product offer and booking process solely based on NDC and One Order.

Meanwhile, Amadeus has achieved certification on the One Order standard as a capable Order Management System.

With this, Amadeus says it will provide airlines with more flexible dynamic offers, greater personalisation, more seamless shopping, delivery, and real-time financial flows.

Beyond the technology, the transformation also ushers opportunities to simplify and enhance airline business processes, organisation and culture, Amadeus said in a statement.

Fabrizio Calcabrini, executive vice president, Airlines Solutions, Amadeus commented: “Amadeus is… working towards alignment across the industry. We have always said that industry change will only happen if there is close collaboration between all travel players.”

In 2017, Amadeus partnered with British Airways to conduct the first proof of concept using One Order messages in a live production environment and shared feedback with IATA to contribute to the evolution of the standard.

Amadeus is now planning a second proof-of-concept in 2019. The One Order certification reinforces Amadeus’ commitment to its NDC-X programme, created to drive the industrialisation of the NDC standard for all travel players and improve business capabilities for the airline industry. Navitaire, an Amadeus company, also achieved One Order certification as an Accounting Provider earlier this year.