TTG Asia
Asia/Singapore Sunday, 11th January 2026
Page 1156

Global travel prices poised to stabilise in 2020

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Jet Airways aircraft in Changi Airport Singapore

The combined effects of escalating trade wars, the impact of Brexit, possible oil supply shocks, and the growing likelihood of recession are set to slow global airfares and hotel rates in 2020, according to the sixth annual Global Travel Forecast, published by the Global Business Travel Association (GBTA) and Carlson Wagonlit Travel (CWT)

After posting sharp rises in 2019, prices in the global travel industry are projected to slow in 2020, with flights rising a modest 1.2 per cent, hotels rising only 1.3 per cent, and rental car rates up one per cent.

India-based Jet Airways’ shutdown in April has inevitably led to higher airfares

While the global economy is doing well overall – and expected to grow a solid 3.6 per cent in 2020 – a raft of uncertainties are set to put a damper on pricing.

Scott Solombrino, GBTA COO and executive director, said: “Technological advancements and an increasingly volatile economic and political landscape across the globe have changed the way today’s travel buyers need to do their jobs. This annual forecast provides insights into the key drivers forcing these shifting priorities and gives a road map for travel buyers looking to plan their 2020 travel programs.”

Asia’s expansion has slowed down due to worsening US-China relations, tighter global financial conditions and natural disasters. But the region remains the most dynamic, with steady GDP growth, benign inflation and a sense of optimism, the report added.

Air
In Asia-Pacific, the shutdown of India-based Jet Airways’ operations in April created a gap in the market for some key routes, and the reduced competition has meant higher airfares. But with other airlines adding capacity to fill the vacuum, fares have begun to normalise.

Hotel
Meanwhile, Asia’s hospitality industry is booming with hotel investment volumes predicted to grow 15 per cent year-on-year. Japan will host the Rugby World Cup later this year, and the Olympic and Paralympic Games in 2020, which will boost visitor numbers to the region. The Japanese hotel market is seeing a sharp increase in supply to accommodate the anticipated surge in visitors to the country during these events.

Ground
In China, steady demand and increased competition will hurt car suppliers. Across Asia-Pacific, ride-sharing is booming, with many companies allowing their employees to use these services for business travel. Providers like Didi Chuxing, Grab, Go-Jek and Ola are pursuing aggressive expansion plans, while taking steps to put more stringent safety measures in place.

Former telco exec is AirAsia Philippines’ newest CEO

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AirAsia has appointed telecommunications executive Ricardo Isla as the new CEO of AirAsia Philippines.

He takes over from Dexter Comendador, who will continue working with AirAsia Philippines as COO. Comendador was appointed as CEO on January 10, 2017.

Isla joins AirAsia after more than a decade of international product development, sales and distribution experience with Philippines’ telecommunications giant PLDT Global Corporation. In addition to his most recent role as regional head of operations for the UK and Europe, Isla has held general manager positions in its international retail business, as well as in the US, Italy and Singapore.

Travelport pushes out first phase of Next Generation Storefront

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Travelport is offering the first phase of the Next Generation Storefront (NGS) capability with multiple airlines and partners, including WhereTo, an online booking tool, and Travel Technology & Solutions, a global developer of innovative solutions for the travel and tourism industry.

NGS is an industry initiative to enable travel agencies to display airfares in a similar fashion as airlines showing their branded fares on their websites. Developed by industry body ATPCO, it aims to deliver a richer and more informed shopping experience for travellers. The “storefront” allows users to compare and choose between multiple branded fare offers and across different airlines’ flights – all on one screen.

Travelport offering first phase of Next Generation Storefront (NGS) which will enable travel agencies to display airfares

Complementing this, and powered by Travelport’s latest API, Trip Services, NGS will present airlines’ offerings by fare families and their ancillaries for easy comparison shopping. This will allow all Travelport’s partner travel agencies to display more flight options and information for travellers, so they can choose the offering that works best for their customers.

As the ATPCO standards continue to evolve, Travelport will facilitate exact comparisons across airlines’ full range of products, whether for online agencies, corporate booking tools or Travelport’s own travel agency desktop solution, Smartpoint.

The new displays will show different branded categories such as Basic Economy, Standard Economy and Economy Plus in a single display alongside one another, enabling users to select their preferred branded offer for each leg of their journey.

For example, travellers can book a business class ticket to their destination and an economy class seat for their return, with airport lounge access during a long layover. NGS will provide more flexibility, transparency and clarity to the user and let customers compare fare prices across different airlines and choose their preferred way of travelling.

With the ability to provide more options to travellers, including ancillaries like upgrades, baggage and Wi-Fi access, agencies can more easily support airlines’ retail sales while providing a better shopping experience for travellers.

Stephen Shurrock, Travelport’s CCO, said: “Whether through Rich Content and Branding, NDC or NGS, Travelport is committed to providing the broadest range of content and will continue to lead change. NGS will be key in driving a shift from ‘cheapest fare’ to ‘best value’. Displaying multiple options enhances consumer choice and gives airlines upsell opportunities, whilst providing measurable value to all partners.”

SLH offers greater benefits for preferred travel agencies withIN network

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Small Luxury Hotels of the World (SLH) has rolled out the withIN programme, which aims to offer the best available rates, special benefits and upgrades for travel agency members handpicked by its specialist global sales team.

A total of 360 agencies have been invited to join the exclusive travel community, including 8 Continents Travel, China; RASK Travel, the UK; Atelier Voyage, Germany; Smartflyer, Australia; Protravel International, the US; and Superviagem, Brazil.

SLH’s new withIN programme will offer better rates and benefits for its members

Newly launched this month, the withIN programme is now bookable via the GDS and the SLH Voice reservations team, with a dedicated travel agent website set to launch in 1Q2020. Affiliated travel agencies are granted commission levels at 10 per cent on standard room types and 15 per cent on suites (subject to a minimum of two nights).

Travel agencies signed up to the programme will be able to secure highly attractive benefits for their customers, including complimentary daily breakfast for two, a room upgrade to next room category (subject to availability at the time of check-in), early check-in/late check-out (subject to availability at the time of check-in), a credit worth minimum US$50 per room, per stay to be spent on non-accommodation extras such as F&B and spa on property, as well as complimentary Wi-Fi.

So far, 235 SLH hotels have signed up to the programme, including The Celino South Beach, Miami; Ovolo The Valley, Brisbane; The Merchant House, Bahrain; Finca Serena, Mallorca; Vintry & Mercer, London and The Outpost Hotel Sentosa, Singapore.

Carsten Lima, EMEA vice-president of sales for SLH, said: “We strongly believe in investing in our partnership approach to working with the best travel agencies. So our relationship with them continues to go from strength to strength. With the launch of withIN, we are making this partnership approach bigger and better, so that selected travel agencies working with us benefit from even more opportunities to promote and sell our participating SLH hotels regardless of luxury network affiliation”.

Wyndham bolsters APAC expansion with 500 China hotels in pipeline

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Wyndham Hotels & Resorts is ramping up its expansion focus in Asia-Pacific as it lines up a string of key openings, brand launches and new market entries across the region.

The hotel franchising company, which has about 9,200 hotels globally, boasts more than 173,000 rooms in Asia-Pacific, where it has 86 openings scheduled this year.

Wyndham Grand Yangon, Myanmar

All of the brands in the company’s portfolio, from Ramada and Days Inn to Super 8, now includes the suffix ‘by Wyndham’ – a significant step forward in Wyndham Hotels’ global branding strategy.

In Greater China, Wyndham Hotels is the largest international franchisor, with more than 1,500 properties and 149,000 rooms in its franchised system. Based on current trends, Wyndham expects to open about 500 hotels in China over the next three years.

Leo Liu, president of Wyndham Hotels & Resorts, Greater China, said: “We have sustained our strong growth momentum and delivered robust hotel opening and net rooms growth figures in China. Working closely with owners and developers in the region, we are striving to further expand our presence across Greater China, especially in Hong Kong and in the northern and south-western parts of China, where there is rapid growth and strong potential for further expansion of our footprint.”

In Greater China, the hospitality giant in January opened the 432-room Ramada by Wyndham Hong Kong Harbour View, followed in May by the opening of the Ramada by Wyndham Hong Kong Grand View, with 317 rooms and a signature rooftop swimming pool. Also, after reacquiring exclusive direct franchising rights for the Days Inn brand in China in 2018, Wyndham has opened seven new Days Inn by Wyndham properties this year, from Chongqing and Guangzhou to Changsha.

Wyndham is also growing rapidly in the South-east Asia and Pacific Rim (SEAPR) region, which expanded by 22 per cent year-over-year through the second quarter, and includes more than 24,000 rooms.

“This is a hugely exciting region, where dynamic economies, rising affluence and strong intra-regional travel is creating exceptional conditions for growth. These trends give Wyndham plenty of scope for expansion, both in established and emerging markets,” said Joon Aun Ooi, president and managing director of Wyndham Hotels & Resorts, SEAPR.

Wyndham Hotels has also announced several notable market entries and expansions in the SEAPR region.

In January, Wyndham introduced the Days Inn brand to New Zealand with the opening of Days Hotel & Suites by Wyndham Hamilton. The addition bolsters Wyndham’s presence in New Zealand and in Hamilton, the region’s fourth-most-populous city and a key growth market.

Also in January, Wyndham introduced the Wyndham Grand brand in Myanmar with the opening of Wyndham Grand Yangon.

In June, Wyndham opened the 222-room Ramada by Wyndham Daejeon, its 41st hotel in South Korea. This follows the March openings of the 592-room Ramada Encore by Wyndham Gimpo Han River and the 467-room Ramada Encore by Wyndham Jeongseon Sabuk.

TripAdvisor unveils sponsored content offerings for destinations

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TripAdvisor has introduced a new sponsorship opportunity exclusively for tourism organisations seeking increased engagement of their content within the platform’s newly revamped destination search pages.

The new destination sponsorship offering provides a platform for media buyers to showcase and shape their story and connect to travellers who are seeking new ideas on where to stay, dine or visit.

TripAdvisor unveils new sponsored content experience

Christine Maguire, vice- president, advertising revenue for TripAdvisor, said: “Our platform allows our tourism partners to do two key things: reach more travellers and share differentiated experiences. By using rich media, inclusive of vibrant imagery, video and curated travel experiences, our partners can influence and reach more travellers during the exact moment when they are most open to discovering new places to visit.”

A recent analysis of more than 300 destination marketing partners utilising the new sponsored content offering within the travel feed saw an aggregate 25 per cent lift in increased content engagement.

The new destination sponsorship includes a cover photo with destination branding, photo albums, ad placement and a discovery carousel.

TripAdvisor says the destination sponsorship is the first of many sponsored products aimed at helping to elevate partner content to more relevant, high-intent travellers throughout their journey on the platform.

Aviation roundup: IndiGo, LOT Polish Airlines, and more

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IndiGo adds Myanmar to network
Indian LCC IndiGo will operate a daily non-stop flight between Kolkata and Yangon effective September 20, 2019.

Outbound flights will depart Kolkata at 11.30, and arrive in Yangon at 14.30. Return flights will leave Yangon at 15.30, and arrive in Kolkata at 16.30.

Yangon is the LCC’s 18th international and 77th overall destination.

LOT to add Seoul route from Budapest
LOT Polish Airlines will soon add its first longhaul route to Seoul’s Incheon International Airport from Budapest Airport in Hungary.

The carrier will operate the route three times per week using Boeing 787-8 Dreamliner aircraft, starting September 22, 2019.

LO2001 will depart Budapest at 12.25 and arrive in Incheon at 06.05 the following day. Return flight LO2002 will depart Incheon at 07.30, and land in Budapest at 13.15.

The route is the airline’s second overall to the South Korean city. It already operates a five-weekly service between Warsaw Frederic Chopin and Seoul, which opened in 2016.

Air New Zealand boosts Bali capacity by 80% for 2020
Come 2020, Air New Zealand is increasing capacity on its Auckland-Bali seasonal service by 80 per cent, equivalent to 30,000 additional seats.

Currently, the airline operates thrice-weekly services on its Auckland-Bali route from late June to mid-October using Boeing 787-9 Dreamliner aircraft, increasing up to four weekly services during peak periods.

Next year, the airline will operate its seasonal services from April 11 through October 24, with up to six weekly services, subject to regulatory approvals.

Qantas dangles perks for international customers
Qantas has unveiled new perks for customers travelling to Australia, where eligible customers can use their Qantas international flight booking to unlock a range of more than 40 special offers to experience nature, wildlife and culture around Australia.

Launched in partnership with Australia’s state tourism organisations, Qantas Passenger Perks include 20 per cent off BridgeClimb Sydney to 30 per cent off a surf lesson at Bondi Beach for adventure seekers. Food lovers can enjoy offers at select Neil Perry restaurants, the Jacob’s Creek Food and Wine Masterclass and the D’Arenberg Winery in South Australia.

Meanwhile, nature lovers can go snorkelling with turtles in the Gold Coast, whale watching in Port Macquarie, or even fly Western Australia’s Aviair Bungle Bungle Adventurer. New offers to be added over coming months.

In addition to Qantas Passenger Perks, international customers also have access to Qantas Explorer fares, which are special fares for domestic flights across Australia when they fly with Qantas internationally.

Vietjet links Phu Quoc with more destinations
Vietjet has revealed plans to launch new routes and increase flight frequencies to and from the Vietnamese island of Phu Quoc.

The two domestic routes will be between Phu Quoc and Danang, and Phu Quoc and Van Don. The new routes will operate at a frequency of seven flights per week from the end of this year and the middle of next year respectively.

Two new international routes (air charters) were also announced for China: Phu Quoc – Chengdu and Phu Quoc – Chongqing, with three round-trip flights per week starting from the end of 2019.

The flight frequencies of two international routes Phu Quoc – Hong Kong and Phu Quoc – Incheon (South Korea) will also be increased to six flights per week and 14 flights per week respectively from the coming winter months.

Book a room in Bali’s awe-inspiring clifftop accommodation!

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Photo: Pool Corner

Sitting on one of Bali’s awe-inspiring cliffs above a beautiful surfing beach, our first Indonesian resort is the essence of upscale luxury, sophistication and style. Although truly modern, the resort’s unique architecture reflects the wonder of native Balinese craftsmanship. In the context of our mesmerizingly beautiful natural location, it is both harmoniously integrated and boldly fresh.

Photo: Deluxe Ocean View Room

You will enjoy private panoramic views of our incredible location and grounds from any of our gorgeous accommodation options. Choose one of our 111 Deluxe Rooms featuring balconies on upper floors and sundecks on lower floors, or indulge in one of our 14 spectacular Suites with luxurious rooftop terraces. Culturally-inspired, contemporary detailing makes our designer resort both refreshing and authentic.

Photo: Dinner Set-Up at Choka Garden

With our two charming restaurants and three upbeat bars, we are a highlight of Bali’s gastronomic scene. Artichoke serves up Radisson Blu’s signature Super Breakfast, Indonesian specialties and international favorites. Filini pairs sumptuous food and wine with art, music and an informal, unmistakably Italian, buzz. Lookout is the place to go for casual cocktail and tapas pairings overlooking the ocean. Choka is for poolside surf-inspired bites and thirst quenchers. And Lucid Liquids is your go-to spot for juices, herbal teas and traditional remedies.

Photo: Filini

When it comes to choosing a collaborator for your business meetings and events, look no further. Our boldly innovative Radisson Meetings concept is designed to impress and inspire your delegates in two versatile meeting rooms that can accommodate up to 240 guests.

The elegant beauty of our wedding pavilion is the perfect setting for an intimate ceremony wand up to 20 guests. Nestled within our beautifully landscaped gardens near the pool with a stunning water feature surrounding the pavilion, the atmosphere is one of tranquil simplicity. Moving onto the evening reception, within the same part of the grounds, a carved Balinese dining pavilion hosts your selected gourmet menu in the warm, romantic glow of hanging lanterns.

Be soothed or invigorated at Spa Esc – our exclusive retreat in which organic ingredients and luxurious treatments revitalize mind, body and soul. Situated at the very heart of the resort, its seven private treatment rooms provide serene havens in which to enjoy everything from aromatherapy to traditional Balinese massage. If you seek a more energetic experience, put our fully-equipped gym through its paces or join our daily Yoga classes.

Pristine beaches are a fact of Uluwatu life. Known for their soft sands, crystalline waters, world-class surf, sunset cocktails and relaxed dining – they offer the perfect ocean side experience. Golfers novice or pro will find the perfect challenge in the links at New Kuta Golf. Guests could join complimentary shuttle service to Padang Padang Beach and Uluwatu Temple, one of Bali’s sacred temple for the culture seekers.

Rekindle your romance amid the captivating ambiance of Uluwatu with Blu Romance Package through our website www.radissonblu.com/resort-bali /hotel-deals/romance or reach out to us via e-mail at rhi_rdbu@radisson.com to host your next corporate event at the new meeting destination.

NDC – Where are we now?

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Photo: Gianni Pisanello

Brought to you by Gianni Pisanello, VP of Amadeus NDC [X]

Amadeus' NDC Journey

The introduction of NDC eight years ago was part of a wider mission to digitalise the entire travel industry. However, while plenty has already been achieved, we are still at the very beginning of this journey. To fully realise the potential of NDC, full scale global adoption is required from travel sellers and airlines.

Despite the benefits offered by NDC, the travel sector faces challenges in evolving the standard of tech to a level that will allow it to be used widely. Firstly, the lack of true standardisation within NDC remains a major challenge for the industry. Airlines today use different versions of NDC, which support different functionalities and use cases. For NDC to work for the industry, it is crucial that we create a shared understanding across the industry.

Furthermore, there is a need for performance and scalability to be ramped up through APIs which support large amount of transactions per second. The third and final challenge is the development of the commercial model – stakeholders need to benefit economically from NDC to ensure its global adoption. Last year, we launched NDC [X] to help address these challenges and drive widespread uptake across the industry.

Driving NDC adoption

However, despite these challenges, we have achieved remarkable progress since NDC was launched in 2011. At Amadeus, our partners have embraced the NDC [X] program, with big names including Flight Centre, Travix, Qantas, Singapore Airlines and Cathay Pacific joining the list of partners. These partnerships now mean that we are helping partners take live NDC bookings.

Whilst defining our NDC approach at Amadeus, we consulted all stakeholders extensively across the industry. The consensus was that a simplified, future proof environment that offered the full benefits of NDC and could manage future initiatives like One Order was the best approach. This is the vision that we are committed to and working towards.

The powerful benefits of NDC

Ultimately, NDC will deliver new benefits to the entire travel industry. By working closely together, the industry will be able to unlock new value for travellers, and in doing so, generate more business for all. For example, NDC has the potential to bring travellers richer and more tailored content at the time of booking. This could come in the form of packaged deals personalised to each traveller or corporation.

Whilst the myriad of travel possibilities and combinations provides a huge opportunity for travel sellers, it is also creating one of the most important issues in the travel industry: content fragmentation. The challenge is aggregating and normalising travel content from multiple sources so it can be searched and compared by both travel sellers and travellers quickly and efficiently. By integrating NDC capabilities into the Amadeus Travel Platform we help travel sellers reduce fragmentation by giving access to a full range of travel offers through the click of a button (and without the need for more expensive and less scalable alternatives).

Why we must continue to collaborate

So, it’s been over a year since the initial launch of NDC [X], but what does the next 12 months look like? We know that NDC will be more of an evolution than a revolution, with pace largely dependent on true standardisation, performance and the right economic model. Ultimately, if airlines can create new value and new exciting offers with NDC, then this will drive additional revenues for the industry and lead to further investment in technology. And, if NDC works for travel sellers as well as airlines, then we will get adoption at much greater scale across the industry. For NDC to reveal its full set of benefits, it is crucial that the industry collaborates and works together. Through NDC [X], we are continuing to innovate – and look forward to global enablement of NDC through our Web Services, Selling Platform Connect and cytric Travel & Expense solutions.

Working together with industry-leading airlines and travel sellers, we are well on our way to realizing the full potential of NDC – a reflection of our continued commitment to ensuring our partners have new way to access rich, relevant and diverse content at the tips of their fingers.

Photo: Gianni Pisanello
Photo: Gianni Pisanello

Gianni Pisanello
Vice-President, NDC [X] Program, Amadeus IT Group

Since December 2017, Gianni is responsible for defining and executing Amadeus’ vision around IATA’s New Distribution Capability (NDC). In collaboration with airlines, travel sellers and IATA, Gianni is tasked with identifying and delivering the right NDC-based solutions that integrate the needs of all industry stakeholders, under the right economics.

Since joining Amadeus in 2005, Gianni has held a number of positions within the company, including:

  • Airline Business Strategy Director (currently acting), overseeing the full scope of Amadeus’ airline related businesses
  • Strategic Marketing Director, Airline Distribution, where he oversaw Commercial Strategy, Product Portfolio, and Marketing Communications
  • Director of Commercial Finance, reporting directly to the Chief Financial Officer, where he led the department that provides deal, pricing and negotiation support to commercial teams worldwide, across all business units.

Prior to Amadeus, he worked in private equity at Permira, covering technology and telecoms, as well as in strategy consulting.

Gianni holds an MBA from INSEAD, an MSc from the London School of Economics and a MEng in Aeronautics from Imperial College London.

Cathay Pacific promotes Lavinia Lau to director commercial

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Lavinia Lau

Cathay Pacific Airways has appointed Lavinia Lau as director commercial, taking over from director commercial & cargo Ronald Lam who is now CEO of HK Express, a wholly-owned subsidiary of Cathay Pacific.

In her new role, Lau is responsible for the passenger functions of revenue management and sales and distribution, together with planning for both the passenger and freighter fleet and network.

Lavinia Lau

Previously, Lau was general manager planning, where she was tasked with formulating and executing the fleet, network and scheduling strategy for both Cathay Pacific and Cathay Dragon for the last four years.

Lau first started her career as a Swire Group management trainee and joined Cathay Pacific in 1999. Over the years she has held various managerial positions on the commercial side of the airline, including e-business, alliance, loyalty and revenue management.

In 2010, she was appointed vice president Canada and managed the airline’s business and operations out of both Vancouver and Toronto. From August 2012, she was general manager sales, Pearl River Delta & Hong Kong, overseeing the airline’s passenger sales in the airline’s home market.