TTG Asia
Asia/Singapore Monday, 13th April 2026
Page 1072

IATA drives industry dialogue on how to cushion Covid-19 economic blow

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Nobody knows when the travel industry will see the light at the end of the Covid-19 tunnel as events and corporate meetings continue to be cancelled or postponed, while airplanes, hotels, restaurants and attractions are half-empty.

While recent projections of the financial impact on various sectors are sobering and some say it is too early to talk recovery, industry associations and the private sector are jumping into action to cushion the blow as best as they can.

Risk of catching Covid-19 on a flight “extraordinarily low”: IATA

IATA said it could be up to US$113 billion with broader spread of Covid-19, while a Global Business Travel Association survey released at the end of February put it at US$46.6 billion per month, or 37 per cent of the total 2020 forecasted global spend for corporate travel.

IATA’s two-day Aviation Resilience & Health Workshop in Singapore on March 4 and 5 brought airline members and industry partners together to discuss how they could meet medical and regulatory aspects of the Covid-19 outbreak and work with governments. By holding the workshop, which was organised in just 10 days, IATA hoped to reassure people the travel process was safe, indicating that catching Covid-19 on a flight was “extraordinarily low”.

Mario Hardy, CEO of PATA, based in Bangkok, who said he personally chose to attend the workshop, noted: “I believe that with precautionary measures and regular hand washing and use of hand sanitisers, it is fine to travel.

“I’m also conscious that this is a personal choice and not everyone may be as tolerant to risk. I would recommend everyone to first consult WHO, their respective country CDC and travel restrictions listed on IATA’s website before confirming their travel plans.”

Hardy further revealed that PATA is in the process of forming two task forces led by its volunteer board members to address industry concerns and issues as well as recovery.

He expressed that “the industry is in the process of organising itself” and shared that a Uniting Travel leadership conference call – with representatives from ACI (Airports Council International), CLIA (Cruise Lines International Association), IATA, ICAO (International Civil Aviation Organization), PATA, UNWTO, WEF (World Economic Forum) and WTTC – was organised the week of March 9 to discuss joint strategies.

“PATA has also joined a tourism task force with WHO, World Bank, IMF, ADB and CDC to discuss, understand and look at actions needed regarding health and economic recovery. It is still in early stages as we had our first call last week,” Hardy noted.

Kitty Wong, president, K&A International and former president of World PCO Alliance, said it was important for companies to “make their own judgment” on who and what to believe amid all the information out there.

Agreeing with Hardy, she pointed out: “Be sensible and do your own risk assessment. Take care of yourselves, follow the instruction/guidelines set by our governments – if you trust them – look after your staff and protect your clients.”

Wong shared that partners and stakeholders in Taiwan had pledged to honour contracts for postponed events with hotels and venues agreeing “to cooperate” on such cases until the end of the year.

“Work closely with your local MICE industry/community to prevent further losses and/or damages,” she urged. “The aftermath and recovery will rely heavily on our collaboration with partners and stakeholders. Some governments already have plans for economic recovery and I am sure the governments and the private sector will work hand-in-hand going forward.”

In reacting to IATA’s call for rational messages, an industry veteran observed that with so many unknowns about Covid-19, whatever messages that need to be sent cannot be “too clinical”.

“We need to look at restoring travel confidence, that is key. But how to convey that is the challenge we face,” he quipped.

Price wars not a solution for hoteliers: hospitality players

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Regional hotel operators should avoid dropping room rates to draw bookings during the current travel and tourism downturn, urge hospitality solution providers specialising in distribution and revenue management, who are instead recommending value-added deals and courtship of new market segments through technology.

These industry specialists were participants at the recent WiT Indie Conference at Penang Institute.

Hoteliers should not tap lower rates to woo guests during current downturn, say hospitality players

Dan Lynn, co-founder, Zuzu Hospitality, shared that some hotels in Malaysia and Singapore were slashing room rates to shore up their businesses amid the Covid-19 pandemic. He said putting quantity over quality would not help to make up for the revenue at this point in time.

Rather, he opined, hotels should look at intelligent promotional strategies targeted at domestic and regional travel which is holding up well at the moment.

He also suggested that hotels should create flexible pricing structures with refundable options to boost guests’ confidence in making bookings.

Kim Ong, vice president strategic sales & account management – Asia-Pacific at D-Edge Hospitality Solutions, stressed the importance of maintaining rates and providing added value such as free room upgrades, discounts on F&B offerings and working with retail partners on promotions.

Hoteliers should identify their USPs and leverage on them, Ong said, and added that new segments could be targeted within the domestic market.

While small independent hotels lacked the “deep pockets and the resources of the big brands”, they could play up their advantage of offering more privacy and personalised services to their guests, opined Brendan Wong, director of sales – Malaysia at D-Edge Hospitality Solutions.

“They can work with hotel technology vendors who know the market and where opportunities lie,” he added.

Meanwhile, Francois Sigrist, general manager, Lone Pine Hotel in Penang, has called for tourism stakeholders in Malaysia to collectively address the general fear of travelling and infection, and to collaborate with the national and state tourism boards on destination promotions.

Covid-19 snuffs out lights on Vivid Sydney 2020

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This year’s 11th edition of Vivid Sydney, the city’s annual light, music and ideas festival, has been cancelled, following recommendations by the federal government and health authorities to limit non-essential organised gatherings to under 500 people.

The event, which was originally slated to run from May 22 to June 13, 2020 at various locations around Greater Sydney, will not proceed at any of its planned locations.

This is the first time in 11 years that Vivid Sydney will not take place

Destination NSW, the NSW Government’s tourism and major events agency, said in a statement: “While the cancellation of the event is disappointing and another major setback for the tourism industry, it is the right thing to do to control the spread of infection and keep people safe.”

A spokesperson for Destination NSW added: “Vivid Sydney is a bright star of Sydney’s event calendar so the decision to cancel was not taken lightly. As the event owner, we must follow the advice of health officials to ensure the health and safety of our citizens and everyone involved with Vivid Sydney.”

In 2019, Vivid Sydney attracted a record 2.4 million attendees, and generated A$172 million (US$106 million) for the NSW economy.

Destination NSW has assured that the event would return in 2021.

Holiday Inn Balikpapan to open in 2021

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InterContinental Hotels Group has entered a management agreement with Wijaya Karya Realty to open Holiday Inn Balikpapan in 2021.

The 300-room hotel will form part of a mixed-use development called Tamansari Skylounge Balikpapan, which also comprises a residential tower. Guests will have access to shared facilities such as the outdoor swimming pool and deck.

IHG signs deal with Wijaya Karya Realty to open Holiday Inn Balikpapan come 2021

Five function rooms form a total of 610m2 of meeting space. Three of these rooms merge to create the hotel’s largest venue for a 260 pax banquet.

The hotel will be situated about 2km, or seven minutes’ drive, from the Sultan Aji Muhammad Sulaiman Sepinggan International Airport.

Airbnb on US$1 million hunt for most unique home ideas

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Boot

Home-sharing giant Airbnb is on the search for the most unique home ideas, and has launched the US$1 million Unique Airbnb fund to help make the top 10 ideas a reality.

Ideas will be assessed on creativity, feasibility, sustainability and social good. Global architectural firm MVRDV, Airbnb superhost Kristie Wolfe of the famed Big Idaho Potato Hotel – a recycled six-ton potato on Idaho farmland, where guests have the chance to befriend a jersey cow – and actor Billy Porter will be the judges.

Airbnb conceived the contest after it noticed that some of the most booked listings as of this February were unique properties like domes, treehouses and yurts. Additionally, searches for unconventional spaces such as windmills, tiny houses and shepherd’s huts rose by almost 70 per cent year-on-year in February.

Applicants can draw inspiration from one-of-a-kind Airbnb offerings, such as accommodation housed within a wooden elephant – the oldest roadside attraction in the US – as well as a fairytale-themed house in New Zealand shaped like a boot, reminiscent of The Old Woman in the Shoe.

Submissions are open until April 16, 2020 at 10.59 (Thai time, GMT+7). Winners will be announced on May 15, 2020.

New country manager for Scoot Australia

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Scoot has promoted Kirsty Lucas to country manager Australia, sales and partnerships, after almost two years with the airline.

Her new designation will involve growing Scoot’s Australian market through strategic partnerships, including trade opportunities. She takes over from former Scoot general manager, Jared Simcox.

With over a decade of travel and tourism industry experience, Lucas was most recently regional manager, Australia at TravMedia and has previously held positions in a variety of tourism-based businesses.

Indonesia ramps up measures to contain Covid-19

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The Indonesian government is stepping up its emergency response to contain the spread of Covid-19, including forming a fast-response team for contact tracing, shutting select tourist attractions, and implementing more stringent checks at airports.

These latest measures come as the government declared the Covid-19 outbreak an “unnatural national disaster”, in response to five fatalities and 117 confirmed cases in the country, one of whom is Indonesian transportation minister Budi Karya Sumadi.

Indonesia ramps up screening of tourists at airports in the country; travellers at Soekarno-Hatta International Airport Terminal 3 pictured

The growing number of cases prompted president Jokowi to form a fast-response team – led by National Disaster Mitigation Agency head Doni Monardo – tasked with tracing the movement of Covid-19 patients and those who had come in contact with them as part of efforts to prevent wider contagion of the virus.

Meanwhile, Jakarta governor Anies Baswedan declared 17 tourist attractions in the capital closed, including the National Monument, Ancol Dreamland Park, Ragunan Zoo and a number of museums, for two weeks for thorough sterilisation, as well as suspended schools, with companies to allow staff to work from home.

At airports, two additional lanes have been opened by the central government for visitors arriving from countries that are under the purview of the government.

“Passengers from China, Italy, South Korea, and Iran will be checked three times. Those who are not from those countries will be checked twice through a thermal scanner and thermal gun,” said Jokowi.

Jokowi added the government has prepared 132 referral hospitals, up from 100, and would add another 227 hospitals, owned by the national army, police and state-owned enterprises. In addition, the government is also in the midst of constructing a large-scale observation facility on Galang Island, scheduled for completion next week.

Meanwhile, Achmad Yurianto, the government’s spokesperson for all coronavirus-related matters, said on Saturday that locking down the country was not on the cards, but that a ministerial meeting will soon be held to review Indonesia’s free-visa policy, which some have criticised for the growing number of illegal foreign workers in the country.

For Eddy Sunyoto, owner of Terimakasih Indonesia, the most crucial thing the government should do right now is to implement tighter border control measures so that infected travellers would not enter the country.

Indonesia’s credibility is at stake if the government fails to conduct proper screenings, he added.

Eddy added that although the government’s declaration of the virus as a “national disaster” will reduce inbound arrivals, it will enhance Indonesia’s image as it proves that the government is handling the Covid-19 outbreak seriously and there will be stronger confidence in the country.

Hasiyanna Ashadi, managing director of Marintur Indonesia and head of the Association of the Indonesian Tours and Travel Agencies (ASITA) Jakarta chapter, was in favour of the government rolling back its free-visa policy, as long as the measure is temporary and restricted to countries hit hard by the virus.

She, however, questioned the necessity of revoking the free-visa policy for those countries given that travel mobility from those regions to Indonesia was already restricted by flight cuts by several airlines, such as Singapore Airlines and Emirates, to numerous cities across Asia.

“I hope that the government (seeks) inputs from various parties before coming to a decision,” she said.

Hasiyanna also hopes that the central and local governments will carefully consider whether or not to close off affected cities, especially Jakarta, amid mounting calls for a lockdown.

She said that the government should ensure that all preventive measures were fully implemented, so that Jakarta, which serves as the country’s commercial and financial centre, would not need to go into lockdown.

She said that members of ASITA Jakarta, who are still serving guests at Jakarta’s attractions that are still operating, have also been taking precautions, such as providing hand sanitisers and masks for guests, and practicing social distancing.

“The National Monument, for example, is closed now but (tourists) can still view it from outside, while National Museum and Bank Indonesia Museum, remain open, so we bring tourists to visit those places,” she said.

Manila’s lockdown sets off ripple effect

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Metro Manila’s month-long lockdown, which began yesterday as the government attempts to contain Covid-19, has brought about a domino effect on 41 other destinations in the Philippines.

Among the 41 that have imposed community quarantine in varying degrees and length of time are the provinces of Cebu, Bohol, Iloilo, Batanes and Ilocos Norte; Puerto Princesa, Coron and El Nido in Palawan; and Siargao in Surigao. The province of Aklan, which includes top tourist draw Boracay, will also impose quarantine.

Philippine capital Manila enters month-long lockdown

This effectively halts both international and domestic tourism, with international tourists now left stranded in areas like Palawan as domestic flights have been suspended.

The Department of Tourism is making arrangements to help stranded tourists return home with military planes, while several airlines will also be mounting special flights to and from Puerto Princesa. Air Swift will fly via Clark to Puerto Princesa today and tomorrow; Philippine Airlines will operate flights to Puerto Princesa until March 18; while Air Asia Philippines will operate recovery flights to and from Puerto Princessa over the next few days.

Meanwhile, in Manila, gaming operations have been suspended starting today, leading to City of Dreams Manila halting hotel, restaurant and spa bookings, as well as temporarily closing some restaurants.

Tourist destinations in the city including Sagada, The Walled City of Intramuros, Fort Santiago, Casa Manila, Baluarte de San Diego and Museo de Intramuros are also all closed till further notice.

Singapore urges residents to defer non-essential travel, imposes self-quarantine on more travellers

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Singapore residents have been advised to defer all non-essential travel abroad, while border restrictions have been expanded to include all South-east Asian countries, as the island nation ramps up measures to curb the risk of imported Covid-19 cases.

The travel advisory for Singapore residents will apply for 30 days, and is subject to further review, said the Ministry of Health (MOH) in a press statement released yesterday (March 15).

Singapore steps up border control measures to guard against imported Covid-19 cases to the country

From 23.59 today (March 16), all travellers, including Singapore residents, long-term pass holders, and short-term visitors, entering Singapore with recent travel history to South-east Asian countries, Japan, Switzerland, or the UK within the last 14 days will be issued a 14-day stay-home notice (SHN).

This will exclude travellers from Malaysia who arrive by land and sea, as large numbers cross the borders daily, said national development minister Lawrence Wong at a press conference on Sunday, reported The Straits Times.

The report also quoted Wong, who co-chairs a Singapore multi-ministry task force to fight the Covid-19, as saying that separate arrangements are being made by a bilateral joint working group.

All other travellers affected by the new border restrictions will also have to provide proof of the place where they will serve the 14-day SHN, for example, a hotel booking covering the entire period, or a place of residence they or their family members own.

They may also be swabbed for testing for Covid-19, even if asymptomatic, due to the risk of community transmission in these countries and evidence of cases that have been imported from these countries into Singapore, said MOH.

In addition to the SHN requirement, from 23.59 today (March 16), all short-term visitors who are nationals of any South-east Asian country will have to submit requisite information on their health to the Singapore Overseas Mission in their country of residence before their intended date of travel.

The submission will have to be approved by Singapore’s MOH before they travel to Singapore, and the approval will be verified by the Immigration and Checkpoints Authority (ICA) officers at the Singapore checkpoints.

Short-term visitors who arrive in Singapore without the necessary approval will be denied entry into Singapore.

The extra measures come as Singapore has seen an increase of 25 new Covid-19 cases in the past three days, said MOH in its statement.

Of these, more than three-quarters were imported cases, of which close to 90 per cent were Singapore residents and long-term pass holders who had returned to Singapore from overseas.

During the same period, more than one-quarter of imported cases were from South-east Asian countries, the ministry added.

The MOH also said that it has seen a number of these cases entering Singapore for the purpose of seeking medical care, adding that it imposes a significant burden on Singapore’s healthcare resources during this critical period when they are focused on containing the situation within Singapore.

The latest restrictions follow a range of sweeping measures announced by the government last Friday to curb the spread of the virus in the country, including more border restrictions and social distancing measures.

WTTC to bailout hard-hit travel and tourism sector

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The World Travel & Tourism Council (WTTC) will be rolling out a host of monetary-easing measures to blunt the economic impact sustained by the travel and tourism industry from the ongoing Covid-19 pandemic once the virus is brought under control.

The council’s announcement comes amid its latest projections that the virus is putting up to 50 million jobs in the industry globally at risk.

WTTC projects that the Covid-19 is putting up to 50 million jobs in the industry globally at risk; travellers at Kuala Lumpur International Airport wearing masks to prevent infection from the virus

Gloria Guevara, WTTC president & CEO, said: “When the time is right, WTTC and the global private sector will be ready to help and support the government and countries to recover.”

Global travel could be adversely impacted by up to 25 per cent this year, equivalent to a loss of three months of global travel, according to latest figures from WTTC, which represents the global travel & tourism private sector. This could lead to a corresponding reduction in jobs of between 12 and 14 per cent.

Guevara said: “The Covid-19 outbreak clearly presents a significant threat to the industry as a whole, to those employed within it, and those wishing to continue travelling.

“Travel & tourism has the strength to overcome this challenge and will emerge stronger and more robust by taking all necessary measures to tackle Covid-19 and the understandable concern which surrounds it.”

Following extensive consultation with other travel & tourism organisations, WTTC is also calling for a series of measures to be taken, to enable the swift recovery of the sector once Covid-19 is under control.

WTTC will offer its support to all governments, particularly those which are implementing strong policies for a prompt recovery such as improving travel facilitation by removing or simplifying visas, reducing the cost and improving processing times, accepting other visas, and introducing more efficient technologies for seamless and secure travel.

The council will also work to ensure that unnecessary barriers are removed or relaxed to alleviate pressure at ports and airports, including temporarily lifting of the 80-20 slot policy rule, ports assignments and implementing flexible working visa for the industry in some countries with existing limitations, especially in hospitality and tour operation.

As well, WTTC will ease fiscal policies by reducing and removing travellers’ taxes which increases the cost of travel, e.g. air passenger duty and similar airport, port and hospitality taxes around the world.

It will also introduce relief and incentives to support business continuity for companies which have been most negatively impacted by the virus, particularly SMEs, which will take longer to recover.

In addition, the council will support destinations by increasing budgets and assigning resources for promotion, marketing and product development purposes in destinations when they are ready to welcome visitors again.

Meanwhile, WTTC reinforces the importance of strong public-private partnerships and greater international cooperation in order to respond and overcome the challenges faced by its members during the management and recovery from Covid-19.

The travel & tourism sector has a proven track record of resilience in the face of crises and this ability to bounce back has improved significantly in recent years, said WTTC.