TTG Asia
Asia/Singapore Sunday, 18th January 2026
Page 1039

Maiden Centara hotel to arrive on Cha Am’s shores

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Centara Hotels & Resorts and Hua Hin Pearl Resort Company has signed a hotel management agreement for Centra by Centara Cha Am Beach Resort Hua Hin.

Slated to open in April 2020, the 190-key resort will be located right on the Cha Am beachfront along the shores of the Gulf of Thailand.

Senior executives from Centara Hotels & Resorts and Hua Hin Pearl Resort at a recent signing ceremony for a new resort in Cha Am

Centra by Centara Cha Am Beach Resort Hua Hin occupies the former Beach Garden Hotel, and the property is undergoing extensive renovation works.

All accommodation and facilities are given a significant upgrade, including the creation of pool access units. A new restaurant and beach bar venue will be developed, along with enhanced swimming pool facilities.

The new hotel will offer guests an all-day dining venue, two swimming pools with a separated children’s pool, a kids’ club which provides supervised games and activities for children and teens, a spa and fitness centre, as well as three meeting rooms with a total capacity of 300 people.

Malaysia Airlines ties up with Travelport

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Malaysia Airlines has signed a new multi-year content agreement with Travelport, which will give more than 68,000 agencies servicing hundreds of millions of travellers worldwide real-time access to search, book and sell the content and inventory of Malaysia Airlines.

The carrier will also join over 300 other airlines using Travelport’s Rich Content and Branding merchandising tool, which gives agencies a graphically rich experience when searching for and booking branded fares.

Malaysia Airlines inks content agreement deal with Travelport

Additionally, Travelport Digital Media Solutions, including Travelport Sponsored Flights and Destination Banners, will be used by Malaysia Airlines to promote its flight options through highly targeted advertising toolkits and campaigns.

Lau Yin May, chief marketing and customer experience officer of Malaysia Airlines, said: “It is most important to capture eyeballs when agents are flooded by thousands of options to offer passengers. We fly to over 1,000 destinations around the world and Travelport’s edge in technology innovations, air merchandising and digital marketing will help Malaysia Airlines better fulfil the demands of travellers and seize growth opportunities in today’s highly competitive environment.”

Chris Ramm, vice president Asia Pacific, air partners at Travelport, said: “Following the airline’s launch of new flexible fare options last year, I believe Travelport Rich Content and Branding will further empower Malaysia Airlines to offer more flexibility to travellers who increasingly demand personalised travel experience. Our Digital Media Solutions will also support Malaysia Airlines in global and tactical sales campaigns to promote its product offerings.”

Accor to bring SO/ brand to Australia come 2023

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Accor will be debuting its SO/Hotels & Resorts luxury brand in Australia with a new Melbourne property slated to open in 2023.

Positioned on the corner of William and Franklin Streets, SO/Melbourne will occupy the upper levels of a mixed-used development, which will also include 20,000m2 of office and co-working space, as well as a high-end ground floor retail space.

SO/Melbourne is slated to open in 2023

The 288-key hotel, which is the first SO/ branded hotel for Australia and second in the region following SO/Auckland, is being developed by MIT Group Holdings, the property arm of private tertiary educational institute, Melbourne Institute of Technology.

Hotel amenities include a club lounge and private meeting room, a specialty restaurant and bar with sky deck, an all-day dining restaurant with outdoor terrace, a lobby lounge and café, a ballroom, a wellness and fitness centre as well as a swimming pool. The lower levels will be occupied by Grade-A office space and co-working areas.

Akaryn Hotel offers 30% discount on rooms and activities

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Thailand-based Akaryn Hotel Group (AHG) is offering a limited-time discounted offer on room rates and activities, alongside other special promotions, at its collection of six hotels and resorts.

Under this promotion, guests who book between now and April 19, 2020 get to enjoy a 30 per cent discount on room rates and immersive activities, including local tours and dinners.

Guests at akyra Thonglor Bangkok get to enjoy discounted room rates and a bar hopping tour by tuk-tuk around Thonglor

The springtime promotion is valid for two-night stays at Aleenta Phuket Resort & Spa, Aleenta Hua Hin Resort & Spa, akyra Beach Club Phuket, akyra Thonglor Bangkok, akyra TAS Sukhumvit Bangkok, and akyra Manor Chiang Mai.

At every AHG property, guests aged six and under are allowed to eat for free from the children’s menu, while 6- to 12-year-olds get to dine at half-price.

Singapore Airlines unveils senior management changes

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Singapore Airlines (SIA) will be making several senior management appointments, all effective April 1, 2020.

From left: Mak Swee Wah, Lee Lik Hsin

Executive vice president (EVP) commercial Mak Swee Wah will assume the post of EVP operations, where he will be responsible for SIA’s cabin crew, customer services and operations, engineering, and flight operations divisions.

Lee Lik Hsin, CEO of LCC Scoot, will return to SIA and be promoted to EVP commercial. In his new role, he will be responsible for the cargo, customer experience, marketing planning, and sales and marketing divisions, as well as the sales regions.

From left: Tan Kai Ping, Campbell Wilson

Meanwhile, Tan Kai Ping, senior vice president marketing planning, will be promoted to EVP finance and strategy, where he will oversee the corporate planning and finance divisions.

Mak, Lee and Tan will all report directly to SIA CEO Goh Choon Phong.

Campbell Wilson, senior vice president sales and marketing, will be appointed CEO of SIA’s fully-owned subsidiary Scoot.

Hokkaido enters state of emergency as Covid-19 threat rises

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Japan’s northernmost prefecture of Hokkaido has declared a state of emergency on Friday (February 28) following the rise in the number of Covid-19 cases.

“Hokkaido has been doing everything it can to contain the virus, but the crisis is deepening,” governor Naomichi Suzuki said at a televised news conference on Friday evening, urging residents to stay indoors over the weekend.

Hokkaido declares state of emergency over Covid-19

The move comes as Japanese prime minister Shinzo Abe made an abrupt call on Thursday for schools to close for a month from today (March 2) to prevent the spread of the disease – a move that has sparked public outcry as it is deemed as unnecessary and extreme.

As of Friday, Hokkaido has confirmed 66 infections, making it Japan’s highest number of Covid-19 cases. Japan has reported more than 900 domestic cases of the virus, with more than 700 of them linked to the Diamond Princess cruise ship which was quarantined in Yokohama.

Additionally, Suzuki noted that at least six infections can be linked to an exhibition held in Kitami, one of Hokkaido’s main cities.

Sabre outlines plans for global growth

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Sabre Corporation has set aside US$150 million this year to support five strategic initiatives designed to enhance its technology and product offerings so as to increase its addressable market, grow its revenue and market share, as well as create long-term shareholder value.

Sabre to invest US$150 million into its strategic initiatives

Specifically, each priority seeks to:

• Create personalised offers by accelerating new IT capabilities, processes and intelligence that allow suppliers to retail personalised offers through all channels, unlocking more value per passenger boarded

• Accelerate the future of distribution & NDC by increasing the value of supplier offers and the value of the GDS by integrating NDC content, enabling airlines to distribute personalised offers through the company’s marketplace and their direct channels

• Unlock growth potential in the LCC market through harnessing the growth and innovation of the fast-growing LCC market by creating more ways for LCCs to retail and distribute content, and scaling the offerings of Radixx, the company’s recently acquired LCC provider

• Deliver a full-service property management system to better serve enterprise hotels. By collaborating with Accor, Sabre plans to build a full-service property management system that will combine with its central reservation system and limited service property management system within a fully unified, cloud-native platform designed for hoteliers of all property classes, sizes and geographic regions

Last but not least, Sabre aims to transform its technology through a 10-year strategic partnership with Google that is designed to improve Sabre’s technology capability by migrating the company’s IT infrastructure to Google Cloud’s highly available and secure services; as well as utilise Google’s data analytics tools to enable Sabre to enhance the capabilities of current and future products by providing insights to help improve operational efficiency and create and optimise travel options, with the goal of improving both loyalty and revenues for its customers.

Through the partnership, Sabre also aims to design a broader innovation framework with Google that seeks to leverage the talent and assets of both companies to imagine, develop and deploy future capabilities that will advance the travel ecosystem, benefiting all market participants.

Sean Menke, Sabre president and CEO, said: “Over the last year, we continued to see shifts in the travel ecosystem resulting in the changing needs of our airline, hotel and agency customers. We are thinking critically about how the retailing, distribution and fulfillment of travel will continue to evolve over the next decade and how each of these elements will become even more interconnected and interdependent.”

International Women’s Day: Saluting Tourism’s Leading Ladies – Angie Stephen, managing director, Asia Pacific, Royal Caribbean Cruises, Singapore

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The fight for gender equality is for everyone, and necessary for economies and communities to thrive. With this in mind, International Women’s Day 2020 galvanises all women to work towards an equal world. In support of this campaign, TTG Asia and TTGmice are featuring women leaders in the travel, tourism and business events industry this week. Today, we speak to Angie Stephen who tells us about her career milestones and personal ambitions.

In all these years, what do you feel are your greatest achievements?
I think the greatest achievement is believing that you can do anything. I started as a sales manager – at the lowest level in the company – and am now a managing director of the South-east Asia and Asia-Pacific market, which is the fastest-growing and biggest opportunity for cruise industry. And I get to be a part of leading that. To me, that is an incredible achievement.

But every year, there’s a new achievement. Looking back at my year-and-a-half in Singapore, we’ve brought in a brand-new ship, Spectrum of the Seas, and we’ve launched Quantum of the Seas, which is the largest ship to sail here. We have announced an extended partnership with Singapore Tourism Board and Changi Airport Group that ensures the continued growth for the company and cruise industry for the region. So that’s another great accomplishment.

What drives you day to day in your professional life?
This industry is very dynamic, so every day usually presents something new and unexpected, such as a new opportunity to interact with different types of people, whether it’s government officials, industry people, consumers who are so excited to be taking their first experience, or a long-time loyal customer who share stories of where he’s been.

What motivates you in terms of your personal growth?
At this stage of my life, career and where I’m at with my family, what is very important is well-rounded well-being. That means good mental health, physical health, eating right and having a great mindset. Keeping the balance of all those things is critically important.

I think at certain stages of your life, it’s all about the career and at another stage, it can be all about the family, but I’m really focused on being able to balance all of those things in a very healthy way.

Who’s in your family now?
Here in Singapore with me are my husband and my three young boys: six, seven and nine. I think that (being) very busy in my personal life also helps me be more successful in my professional life, because I ultimately know how to multitask and make the most of every single second of the day.

How are you using your current position and your business network to improve the lives of the people around you?
At Royal Caribbean, we aspire to give back to the communities that we operate in. Right now, we are taking one of our ships that normally sails in Asia and down to Australia to do a series of charity cruises for the Australian firefighters.

Closer to home here in Singapore, we like to host charity events every year. We partner with organisations that focus on low-income families, the elderly and children. We invite them on board the ship, show them a great time and they get to experience something that maybe they wouldn’t have had a chance to do so before.

A year or so ago, we did an event with some breast cancer survivors where we brought them on board our cruise, and they did a photoshoot for a calendar that was sold to raise funds for breast cancer survivors. They had a great time along the way.

What role did you play in pushing these initiatives?
I always challenge the team to use our platform to give back. We sit together as a leadership team to talk about what the different organisations and opportunities are that we can support to bring (them) happiness or give people an experience that they didn’t think that they could get on their own.

How has the tourism industry shaped up to provide equal opportunities for everyone?
I’ve always felt that the cruise industry is a very welcoming industry for women. I’ve never felt that there was a glass ceiling. I don’t think I ever saw one, and my advice to women who are starting out in their career is to not define yourself by gender. Define yourself by the ideas, skills and experience that you can bring to the table.

In the tourism industry, everyone’s looking for creative problem solvers, innovative ideas and (employees) with a really interesting or strong point of view.

I think the important thing is to go forward in business with confidence and believe that you have some value to bring to the business situation. I think that’s a great starting point for people who are starting out in their career.

US outbound flight bookings to APAC plunge by 87.7%: ForwardKeys

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The travel setback caused by the coronavirus outbreak has now hit the world’s second largest outbound travel market, after China – the US, which saw outbound flight bookings stall by 19.3%, and to Asia-Pacific, 87.7%, according to a study by ForwardKeys.

In the five weeks following the imposition of travel restrictions on outbound travel from China (w/c January 20 – w/c February 17), there was a 19.3% decline in the number of bookings made for travel from the US.

US outbound flight bookings plunge by 19.3 per cent due to Covid-19

The majority of the decline has been caused by a collapse in bookings for travel to the Asia-Pacific region, down by 87.7%. In other words, relatively few people booked a flight from the US to the Asia-Pacific region in the past five weeks.

The setback in outbound bookings from the US during that time has not just affected the Asia-Pacific region; a similar but milder trend has affected other parts of the world too.

Bookings to Europe have fallen by 3.6%, and to the Americas, have fallen by 6.1%. However, bookings to Africa & the Middle East, which has only a small (6%) share of outbound US travel, have increased by 1.3%.

Breaking the world down into 15 different regional destinations, all have seen a drop in bookings from the US in the past five weeks, with the exception of North Africa, Sub Saharan Africa and Central America, which have seen their bookings rise by 17.9%, 4.4% and 2.1%, respectively.

In the order of least to worst affected, bookings were down as follows: to Western Europe by 1.7%, to Southern Europe by 2.8%, to North America by 3.3%, to South America by 3.4%, to the Middle East by 4.2%, to Northern Europe by 5.5%, to Central/Eastern Europe by 7.7%, to the Caribbean by 12.5%, to Oceania by 21.3%, to South Asia by 23.7% and to South-east Asia by 94.1%. In the case of North-east Asia, there were more cancellations than new bookings.

While the trend of the past five weeks is not encouraging, the outlook for the coming months, judging by the current state of bookings for March, April and May, is perhaps not as bad as might have been feared because a large proportion of long-haul bookings are made several months in advance.

As of February 25, total outbound bookings from the US are 8% behind where they were at the equivalent date last year. The majority of the lag is caused by a 37% slowdown in bookings to the Asia-Pacific region. Forward bookings to Africa & Middle East are 3.9% ahead, to Europe are flat (0.1% ahead) and to the Americas are 4.1% behind.

Olivier Ponti, vice president insights, ForwardKeys, said: “Now it’s not just China but the world’s second largest and second-highest spending outbound travel market, the US, which is stalling. For destinations, businesses in the travel industry and in luxury goods retail, which rely heavily on American and Chinese tourists, it is crucial to look carefully at travel data on an almost daily basis.

“With the high volatility of the market, the success of these businesses will depend on their ability to take action the moment things start to recover.”

Waterbom Bali goes the extra eco-mile

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Waterbom Bali, a waterpark in Indonesia, is pushing the sustainability envelope with its composting, recycling, and waste reduction efforts, as evidenced in its recently released annual sustainability report.

The report, which tracks the waterpark’s consumption of its waste materials, water, and energy throughout 2019, showed that the attraction has recycled 80 per cent of its waste material; saved 554,402 kWh of grid energy; become CO2 neutral and CFC-free; and conserved 54,000m³ of water, totalling to three million gallons of water.

Waterbom Bali doubles down on sustainability efforts

Essentially, this is equivalent to composting 141,776kg worth of waste material — or more than the weight of a Blue Whale; conserving enough energy to power The Statue of Liberty for three weeks; inflating the metric equivalent of 30 hot air balloons with water; and offsetting enough carbon emissions to plant 8,458 trees.

“Operating a waterpark across 3.8 hectares undoubtedly generates a lot of waste, whether it is from the water needed to operate our attractions, the energy needed to fuel the park, and the waste material that is created as a result of day-to-day operations. As a result, we have made a more conscious decision to minimise the impact we create in the beautiful island of Bali,” said Sayan Gulino, CEO of Waterbom Bali.

“Our collective efforts have enabled us to minimise our environmental impact, whether it is through composting, the use of renewable energy, or recycling water.”

By carefully sourcing materials used around the park and forming close bonds with suppliers, Waterbom Bali has recycled 230,030kg of its waste materials out of a total of 288,478kg (or 80 per cent of total waste generated).

Some 49 per cent of recycled materials goes back to feed its gardens as fertiliser through on-site composting, while 31 per cent is sent to a waste management operator that turns material into pig feed or is then traditionally recycled.

Furthermore, Waterbom Bali has been able to reduce its water usage through numerous water-saving strategies, including using efficient water appliances, recycling water for garden irrigation, reducing tap flow rates at its F&B outlets, and strategically placing the Lazy River at the heart of the waterpark with a closed loop filtration and circulation system that distributes water to various rides after it has been sand-filtered.

Lastly, Waterbom Bali’s energy consumption has been drastically reduced due to its various renewable energy efforts. From implementing the use of solar panels and LED bulbs to energy efficient pumps and CFC-free air conditioning units, all areas of the park have been built to minimise its energy consumption. This has also allowed the waterpark to save a total of 640.5 million rupiah (US$45,800) worth of energy per year.

Waterbom Bali’s sustainability initiatives don’t stop here. In 2020, the park aims to recycle 100 per cent of its organic waste within the park, rather than sending it to pig farms as fodder. This increases their recycling rates, composting process and also avoids organic material leakage.

The waterpark also targets to reduce its landfill rate by half, sending only 10 per cent or less of its waste to the landfill, advocating for further education on Bali’s waste and water management crisis, and leading by example in order to create an impactful systemic change within their park and spread the knowledge on sustainability with the wider industry.