Beyond physical points
The pandemic has presented This is Beyond with an opportunity to change the way it connects and inspires its communities, says CEO Serge Dive.
A time for growth
With challenging times comes unprecedented change in the hospitality industry, where players are scrambling to grasp what remaining market share they can. CEO of hospitality management institution EHL Group, Michel Rochat, talks about the changes the industry has been forced into.
Tapping silver linings in the midst of Covid
While the hospitality industry is reeling from the Covid fallout, Hyatt’s hotel construction pipeline remains decidedly robust. Stephen Ho, president, growth and operations, Asia Pacific, Hyatt Hotels Corporation tells Prudence Lui how having boots on the ground has helped him thrive in his role, and the importance for brands to continue to evolve and innovate as they adapt to a new reality
The way forward
Downtimes present a chance for internal reviews and improvement, and for holding staff and communities close, says Pan Pacific Hotels Group CEO Choe Peng Sum
A peek into future travel
Travel giant Trip.com is at the forefront of China’s travel recovery, and has aligned its products according to new trends in domestic tourism. CEO Jane Sun tells Pamela Chow what global players can learn from the market’s revival
Travel matters
Elected into the presidency of the Federation of ASEAN Travel Associations when the future of travel and tourism was bright, Tan soon finds himself tackling the world’s biggest travel freeze and one that has brought his industry to its knees.
Bringing up NDC
The travel crisis has not disrupted New Distribution Capability (NDC) progression and has instead emphasised the standard’s ability to improve critical servicing and communication functions for airlines and agencies. Mark Ridley, head of airline distribution solutions and NDC [X] program, Amadeus, discusses its progress, challenges and what is being done to ensure it works for agencies
Hard truths in going green
A leader in sustainability expertise, boutique consulting firm Greenview advises organisations and companies in the tourism and hospitality sector. Founder and CEO Eric Ricaurte speaks about hard-to-swallow pills for the industry
Primed for a strong return
Even as travel freezes, Sentosa Development Corporation’s CMO Lynette Ang has ensured the island remains top of mind among travellers and business partners.
Charting a course for recovery
The cruise tourism industry has taken a beating from the combined impacts of Covid-19’s tourism freeze and negative media reports on infections onboard – tough times that Cruise Lines International Association is helping its community to navigate through with enhanced education, government advocacy and careful planning with medical experts. Managing director Australasia & Asia, Joel Katz details how
