TTG Asia
Asia/Singapore Saturday, 11th April 2026
Page 1500

AI, facial recognition on deck for Dream Cruises’ new Global Class ships

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Construction of the first Global Class ships begins

Genting Hong Kong marked the start of production on Dream Cruises’ two new Global Class ships during a steel cutting ceremony held last week at the MV Werften shipyards in both Wismar and Rostock, Germany.

“(Global Class) ships are not only the largest cruise ships to be built in Germany; they are also the most technologically advanced with artificial intelligence (AI),” touted Genting Hong Kong’s chairman and chief executive Lim Kok Thay.

Lim Kok Thay (second from left) attends the steel cutting ceremony for the new Global Class Ship

The ship will utilise facial and voice recognition for most services onboard, contextual marketing to even out demand for ship facilities, automated robots to perform mundane tasks, along with other AI and digital systems, he elaborated.

Complimentary Internet will also be offered onboard the new line of ships.

Genting said in a statement that the Global Class ships are designed for the rapidly growing Asian cruise market with features such as a cineplex, theme park, spa, Asian dining experiences including fast-casual food alternatives, and retail options.

Global Class ships will be 342m long and 46.4m wide with a draft of 9.5m. With a capacity of 204,000 gross tons, the ship can accommodate about 5,000 passengers in 2,500 cabins based on a twin share basis.

However, Genting says the rooms, designed for Asian families, can comfortably sleep two to four persons with split bathrooms, allowing for a wider price point for the market.

In addition to 28 elevators, Global Class ships will also have eight sets of escalators connecting the public areas, making them the first of their kind to have public escalators.

Thatcher Brown, president of Dream Cruises, said: “Building on the successful debuts of Genting Dream in 2016 and World Dream in 2017, the addition of two Global Class ships to the fleet will allow Dream Cruises to offer our partners and guests more itineraries worldwide.

“Our plans are to have Shanghai and Tianjin as homeports in summer and then, to offer itineraries in Australia, New Zealand, the ASEAN region, and the west coast of the US in winter.”

Dream Cruises will hence be able to offer a cruise alternative to land vacations for the market of eight million Asian tourists estimated to be visiting Australia and New Zealand annually by 2021.

Such efforts to expand the brand would be in line with the company’s new-build programme that aims to double capacity by 2021.

Bangkok Airways teams up with Borussia Dortmund

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Borussia Dortmund's Carsten Cramer and Bangkok Airways' Puttipong Prasarttong-Osoth at Signal Iduna Park

With the signing of a two-year agreement at Signal Iduna Park on Sunday, Bangkok Airways is now the regional partner of eight-time German champions Borussia Dortmund.

Borussia Dortmund’s Carsten Cramer and Bangkok Airways’ Puttipong Prasarttong-Osoth at Signal Iduna Park

The cooperation includes co-branding campaigns in Thailand and other South-east Asian countries, China, Hong Kong, India and Bangladesh.

Campaigns will include the use of player images, social media communications, legend appearances as well as marketing activation such as the club’s branding at Thai airports of Koh Samui, Trat and Sukhothai.

Bangkok Airways’ president, Puttipong Prasarttong-Osoth, said: “With (Borussia Dortmund’s) strong global brand presence and huge fan base, we believe (the partnership) will strengthen Bangkok Airways’ brand image… and make the airline better known across Asia and Europe, which are our main customer bases.”

Le Méridien to open within Sihanoukville mega-project

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Artist impression of the Le Méridien hotel (left) alongside a residence tower

Marriott International is set to introduce the Le Méridien brand to Cambodia’s coastal city of Sihanoukville come January 2022.

The outcome of a partnership with Cambodia’s Grand Lion Group, the 388-room Le Méridien will form part of Gold Coast at Sihanouville – a US$200 million, 1.7ha hotel and residential complex located 17km from the airport.

Artist impression of the Le Méridien hotel (left) alongside a residence tower

The hotel component will comprise an all-day dining/open kitchen concept restaurant, a specialty restaurant, a rooftop bar with views of the ocean and outlying islands, fitness centre, wellness spa, meeting rooms and ballroom accommodating 400 pax, as well as an oceanfront beach club with infinity pools, restaurant and bar.

The development is scheduled to break ground in January 2019 and open in January 2022.

Chairman and CEO of the Grand Lion Group, Lundy Nath, commented: “With the increasing growth in visitation to Cambodia, the time is ripe for us to introduce a global hospitality brand in Sihanoukville. Gold Coast at Sihanoukville will complement the Courtyard by Marriott Siem Reap and the nearby Angkor Archaeological Park by providing an extended stay for guests to explore another dimension of Cambodia.

“This mega project aims to be among the first to open a new chapter in luxury beach destination experiences in Sihanoukville.”

Malaysia takes up ITB Berlin partner country mantle

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From left: Harry Glawe, economics minister of Mecklenburg-Verpommern hands baton to Siew Ka Wei, chairman of Tourism Malaysia, accompanied by Messe Berlin's Martin Buck

As ITB Berlin came to a close on Sunday, Malaysia picked up the baton as official partner country of ITB Berlin 2019 from 2018 partner Mecklenburg Verpommern during a handover ceremony.

The ITB partner country status in 2019 forms part of Malaysia’s broader “Visit Malaysia 2020″ plan, as the country aims to increase the number and spending of international tourists as well as awareness of its natural and human assets – including highlights such as Kinabalu National Park in Sabah, Gunung Mulu National Park in Sarawak, Malacca and George Town cities and the archaeological heritage of the Lenggong Valley.

From left: Harry Glawe, economics minister of Mecklenburg-Verpommern hands baton to Siew Ka Wei, chairman of Tourism Malaysia, accompanied by Messe Berlin’s Martin Buck

“Being placed on the world stage like this, even more than before, will be an essential part of our government’s strategy in putting Malaysia at the forefront of the minds of international tourists when they consider travel in this part of the world,” said the Siew Ka Wei, chairman of Tourism Malaysia.

As partner country, Malaysia will organise the opening ceremony on March 5, 2019 in the CityCube Berlin.

New appointments at JW Marriott Singapore South Beach

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Sturmayr (left) and Loh

JW Marriott Singapore South Beach has named Oliver Sturmayr as hotel manager and Rex Loh as cluster director of sales & marketing.

In his new role, Sturmayr reports directly to JW Marriott Singapore South Beach’s managing director Stephane Fabregoul for all business- and operations- related matters of the rooms, F&B divisions and the Spa by JW.

Sturmayr (left) and Loh

Sturmayr started his career working in front-of-house roles at established restaurants in Austria and Germany before joining One&Only Resorts in various F&B-related appointments. His then took on the role of resident manager at One&Only The Palm, Dubai, before joining W Retreat & Spa, Bali, just prior to his current role.

Meanwhile, Loh will report to Fabregoul for JW Marriott Singapore South Beach and St Regis Singapore, as well as to Krister Svensson, general manager for W Singapore Sentosa Cove.

Loh boasts experience with the Shangri-La Hotel, Singapore; Ritz-Carlton Singapore and the InterContinental Hotels Group.

DoubleTree by Hilton Pune – Chinchwad has new GM

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Aditya Shamsher Malla has been appointed general manager of DoubleTree by Hilton Pune – Chinchwad.

In his new role, Aditya will focus his efforts to deliver year-on-year growth, be responsible for staff engagement activities and spearhead corporate social activities.

An industry veteran with more than two decades in the business, Aditya has been a part of global brands such as Marriott International, Hyatt Hotels, Oberoi Hotels and Resorts, Starwood Hotels and Resorts, Shangri-La International, and Taj Hotels Resorts and Palaces.

New complex GM for dual Marriott hotels in Brisbane

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Marriott International has appointed Brad Mercer as complex general manager of The Westin Brisbane and Four Points by Sheraton Brisbane.

In his new role, Mercer will oversee the opening of the 298-room Westin Brisbane (November 5, 2018), and take helm of all aspects of both hotels’ operation and performance.

Mercer will report to Sean Hunt, Marriott International’s area vice president, Australia, New Zealand and the Pacific.

Mercer steps into the role with 22 years of industry experience. He joined Marriott International in 2007 as executive assistant manager of The Westin Denarau, Fiji, before transferring to the Sheraton on the Park, Sydney in 2010 as hotel manager. In 2013, Mercer was appointed opening general Manager of Four Points by Sheraton Brisbane.

High taxes will kill the theme park industry: Sunway CEO

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Chan says a third of earnings would go to taxes alone (photo credit: Sunway Lagoon)

A high tax rate on Malaysia’s amusement parks industry is putting the existence of theme parks at peril, said operators, as they struggle with high overheads and stiff competition from regional rivals.

Sunway Group, which operates Sunway Lagoon Theme Park in Sunway City and Lost World of Tambun in Perak, has shelved plans for a new theme park in Johor due to high taxes.

Sunway has been lobbying extensively for the removal of the 25 per cent entertainment duty since it came into effect for the theme park industry in 2014, said HC Chan, CEO of Sunway Malls & Theme Parks.

Chan says a third of earnings would go to taxes alone (photo credit: Sunway Lagoon)

Responding to an email enquiry, Chan commented: “In our view, this ‘killer tax’ is detrimental as it places the industry in a very disadvantageous position and literally kills the industry. Adding to the predicament, the inclusion of the six per cent GST on top of the 25 per cent entertainment duty means a huge 31 per cent in taxes is levied on the industry. This means one third of earnings go to taxes alone – a very unsustainable practice. No other countries imposed this kind of high taxes on the industry.

“The government has heard our views and understands where we are coming from. From a tourism perspective, there is a lot of potential from the development of theme parks as they not only contribute to tourism revenue but creates spinoff of ancillary services and employment which has a positive multiplier effect. We are hopeful the government will remove the entertainment duty imposed on theme parks.”

Jeffrey Hanafiah, chief marketing officer at Movie Animation Park Studios (MAPS), agreed with Chan’s views that the high taxes are harmful to the industry and may discourage tourists from visiting attractions in Malaysia as other ASEAN countries that offer similar attractions at lower costs.

To counter this, he opined: “To command a strong market share despite of a higher pricing, the park offerings have to be very unique and attractive so that people will believe that it is worth spending the money at the park.

That said, Animation Theme Park (ATP), the registered business for MAPS, was granted an exemption from the entertainment tax until December 31, 2017. The entertainment duty for 2018 is capped at five per cent and this is absorbed by ATP and not passed onto visitors, revealed Jeffrey.

MAPS, which opened last year, is developed and managed by ATP, a joint-venture between Perak State Development Corporation subsidiary PCB Development and RSG MAPS.

Asia makes bigger strides in LGBT travel

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Tourism Authority of Thailand participating at the pavilion for the first time this year

ITB Berlin’s LGBT pavilion this year has gotten bigger and more diverse, with several Asian exhibitors expressing appreciation for a platform with which to raise awareness about LGBT-friendly destinations in the region.

“We’re trying to promote the whole of Japan as a LGBT-friendly destination, not just Kyoto,” said Shiho Ikeuchi, director, executive guest services/operations, Hotel Granvia Kyoto.

Tourism Authority of Thailand participating at the pavilion for the first time this year

“We have been participating in ITB Berlin for five years. Back then (Japan) only had four members in IGLTA (International Gay & Lesbian Travel Association). We now have 32 Japan members – and the number is growing,” she noted.

Ikeuchi shared that Hotel Granvia Kyoto has registered “a big increase” in the number of LGBT guests since it introduced events, such as weddings, catered to this niche segment.

Taking part at the LGBT pavilion for the first time this year was the Tourism Authority of Thailand, which has long been an active proponent of LGBT travel and is now raising awareness for the “openness and diversity” of the destination, said Chad Intrachooto, marketing executive, project & campaign (New York & Canada).

“I believe that the LGBT travel community knows of Thailand and have probably already travelled there before, but they may not know that we are an active supporter of the industry. Now they know how safe it is to travel to Thailand,” explained Chad.

He expressed confidence that more Asian members joining IGLTA will spur even greater awareness and diversity of LGBT products in the region.

India’s tourism ministry trims overseas presence

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The Indian tourism ministry will continue to have offices in the US, Germany, the UK, Dubai, Russia, China and Singapore

India’s Ministry of Tourism is trimming the number of overseas offices from 14 to just eight, the restructure being part of an integrated marketing plan for the financial year 2018/19.

In an exclusive interview with TTG Asia, Rashmi Verma, secretary, Ministry of Tourism, revealed that a “hub and spoke model” will now be adopted for its overseas operations.

The tourism ministry will keep its offices in the US, Germany, the UK, Dubai, Russia, China and Singapore

She elaborated: “A hub will overlook the operation in the region. We will have eight offices in key and emerging markets, and they will be supported by our marketing representatives and PR agencies. We, in conjunction with Indian missions abroad, are in the process of appointing marketing representatives and PR offices.”

Countries where India tourism offices will remain include the US, Germany, the UK, Dubai, Russia, China and Singapore.

In the past, the viability of some India tourism offices were questioned due to several vacant posts.

The National Institution for Transforming India (NITI Aayog) had in its three-year action agenda for 2017-2020 called for the ministry to focus on digital marketing and social media tools for more efficient destination marketing, and to conduct cost-benefit analysis of its overseas offices. NITI Aayog is the premier policy think tank of the Indian government of India, providing both directional and policy inputs.

“We impressed upon the tourism ministry to (revamp rather than close) the overseas offices as they have been in operation for decades and are instrumental in creating a positive image of our destination. Even if some offices are being shuttered, the ministry should continue its participation in travel trade exhibitions in markets where there are no offices,” remarked Pronab Sarkar, president of the Indian Association of Tour Operators.