TTG Asia
Asia/Singapore Monday, 6th April 2026
Page 1373

Sulawesi tours unaffected by quake in non-touristy region

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The areas struck by the quake and tsunami were not big tourist regions, some tour operators say; the now collapsed Ponulele Bridge in Palu

As Indonesia picks up the pieces from the deadly earthquake that hit Central Sulawesi last Friday, trade players interviewed report that Sulawesi tour programmes remain largely unaffected.

Ricky Setiawanto, director of business development Africa, Europe, and Baltic States of Panorama Destination said Palu, Donggala and Mamuju – the trio struck by the tsunami following the earthquake – are not main tourist destinations and hence not included in its Sulawesi overland tours.

The areas struck by the quake and tsunami were not big tourist regions, some tour operators say; pictured, the now collapsed Ponulele Bridge in Palu

Each year, Destination Panorama sees an average of 10 tour groups, each with around 20 participants, taking up its Sulawesi Overland Tour. The trip starts in Manado, North Sulawesi to Makassar, South Sulawesi or vice versa. The only stops in Central Sulawesi are in Togean Island, Ampana and Tentena, which are quite far from Palu, Donggala and Mamuju.

Ricky explained: “At the time of the earthquake, we had a tour group in Tentena, Central Sulawesi. They were a little shaken but not affected. Now the group is already in Toraja and the tour goes as usual.”

Palu and the affected areas are also not featured in Sulawesi tour programmes for Makassar-based Incito Vacations although some of its clients transit in Palu.

Ng Sebastian, owner of Incito Vacations, said: “The impact (from the recent disaster) is minimal as only a few of my guests want to transit in Palu. Most of them fly directly from Makassar to Poso or Gorontalo.”

For those who have booked through Palu, Ng will divert the route directly to Poso as the Mutiara Sis Al Jufri Airport in Palu resumes operations.

Based on updates given by the Ministry of Transportation, there is a little damage in the airport. Other airports around Palu like Jalaludin Airport – Gorontalo, Kasiguncu Poso Airport and Tanjung Api Ampana airport appear to be intact with all flights operating as usual.

Ng said: “(Travellers spend up to) 23 days on overland tour (in Sulawesi), but the route does not pass through Palu, Mamuju nor Donggala.

“The closest tourist attraction from Palu is Lore Lindu, and this is not in the overland tour package. Special interest tourists, such as the bird-watchers visit here,” he said, adding that travellers could still visit the area via Poso.

Arief Yahya, tourism minister was quick to assure that other destinations in Indonesia remain safe to visit. He said: “The Java Islands in general, Bintan and Bali are safe.”

Currently the Ministry of Tourism, through the Tourism Crisis Center, continues to monitor the situation in Central Sulawesi.

Arief said: “Our current priority is evacuation. The government will do the best to help the people in Palu, Donggala and Mamuju. After the emergency response period is over, we will begin the recovery process.”

The Ministry of Tourism will focus on handling human resources and the overall recovery of affected destinations, while simultaneously conducting promotions and marketing.

Palu and Central Sulawesi in general are an industrial area, particularly in the nickel industry.

A deadly earthquake and tsunami hit the area on late Friday afternoon, when the city of Palu was celebrating its anniversary with a number of events, among which were the Cross Country Paragliding Championship and Palu Nomini Cultural Festival.

Strong domestic demand drives Pattaya’s rebounding hotel market: C9

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Thailand’s second largest tourism market, Pattaya, has pushed through the volatility hangover of the 2014 era, with its hotel sector now showing signs of rising stability.

According to the latest available data, strong demand from the Thai domestic sector accounted for 38% of hotel guests at Chonburi province accommodation establishments.

C9 notes the rising stability in Pattaya’s hotel sector

Greater Pattaya’s expanding gateway aviation hub of U-Tapao International Airport has been a critical stimulator of demand, where passenger arrivals over a three-year period rose at a compound annual growth rate (CAGR) of 79, according to a new report from consulting group C9 Hotelworks.

According to C9, the Thai government finalising plans for high-speed rail links between U-Tapao and Bangkok’s two airports, Suvarnabhumi and Don Mueang, is undoubtedly a game changer for the Eastern Seaboard area. New international routes into U-Tapao grew dramatically through the past three years as airlift arrivals increased significantly with a CAGR of 59%.

Translating airlift into hotel metrics, global data provider STR recorded an 8.7% year-on-year spike in key indicator RevPAR at the end of 2017. By mid-2018, market-wide occupancy hit 77.9%.

While the current number of accommodation establishments in Chonburi province is 1,046 with 81,607 keys, most of the growth is centred in Greater Pattaya. C9 Hotelworks report shows 11 new hotels in the development pipeline which accounts for 2,645 additional rooms.

C9’s managing director Bill Barnett said: “There is a substantial influx of branded select service and economy hotels including Holiday Inn Express, Ozo, Cosi and Citadines which are targeted at not only mainland China and India but regional South-east Asian markets.

“The impact of this new supply in the short to medium period will take time to absorb and likely create rate issues in the economy and midscale tiers, until such time as the EEC development becomes more pronounced. Though at the same time, Chonburi province last year racked up more than 16,000,000 hotel guests at accommodation establishments and there is little doubt that Greater Pattaya is moving into a broader tourism platform.”

Kathleen Tan confirms departure from AirAsia China

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Kathleen Tan steps down. Photo credit: Facebook officialkathleentan

Airline industry high-flyer Kathleen Tan has confirmed on social media that she is stepping down from the president post at AirAsia China and will be “taking (a) long break to unwind”.

According to a Singapore media report, Tan will resign effective October 8. She reportedly cited cultural factors for her decision.

Tan steps down as AirAsia’s China president. Photo credit: Facebook @officialkathleentan

TTG Asia tried to reach out to Tan and AirAsia but both did not respond at press time.

Tan became president of AirAsia China in June 2017. Prior to that, she was president, North Asia, a role that involved building the China, Hong Kong, Macau, Japan, South Korea and Taiwan markets.

She stepped down from her role as CEO of AAE Travel in 2015, after taking up the post at the former AirAsia and Expedia Group joint venture in 2013. The airline this August disposed of its remaining equity interest in AAE Travel to Expedia Group.

 

Singapore’s Thomson Medical sells off Ariva Hospitality

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Ariva Trillion Residences Kuala Lumpur
Ariva Trillion Residences Kuala Lumpur

Singapore-based Thomson Medical Group has sold the Ariva hospitality unit to Tang Dynasty, majority-owned by property tycoon Gordon Tang, for S$3.4 million (US$2.5 million).

The medical group, which operates a chain of women and children’s specialist clinics, said that its current focus is to develop its healthcare business, and will assess options to divest its real estate portfolio, reported Singapore’s Straits Times.

Ariva was acquired in 2016 from a group of vendors, who had also made loans to Thomson Medical’s wholly owned subsidiary Rowsley Hospitality Holdings. According to the Straits Times article, these vendors have also agreed to terminate Rowsley Hospitality’s obligations to pay earn-out considerations and to repay the loans, in exchange for payment of a compromised amount.

TAFI launches digital platform to better connect agents to marketplace

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Praveen:

The Travel Agents Federation of India (TAFI) launched the TAFI Connect platform on World Tourism Day to help members boost non air revenue and reach Indian and global suppliers directly.

“The major challenge that Indian small- and medium-sized travel agencies are facing is how to keep up with transformations of the digital age. The need of the hour is that agents collaborate among themselves and become a formidable power,” said Praveen Chugh, president, TAFI.

Praveen: the dire need for agents to collaborate among themselves to keep up with the times

“TAFI Connect is a new-age technology, an ecosystem that patches the current fragmented offline travel scenario, enabling peer-to-peer transaction between travel agents, hotels, DMCs and corporates. It allows exchange of rates, inventory and intelligence in real time with automation in a common platform for real-time search and a payment platform that’s secure.”

TAFI Connect affords the association’s members multiple buying options, best rate guarantee from suppliers, as well as a plug-and-play platform that enables instant and direct connection with hotels and suppliers.

“It will have taxation compliance and payment will be dispersed to suppliers in 72 hours with our banking partner HDFC,” Praveen added.

Among the suppliers that TAFI has tied up with for the platform include MakeMyTrip, Yatra, Zomata, Cleartrip, GRNconnect.com, Oyo Rooms and Lemon Tree Hotels.

With this initiative, TAFI has also extended its Joint Bank Guarantee (JBG) scheme beyond air ticket bookings to its members. TAFI Connect will allow member agents to utilise 20 per cent of their JBG limit for booking of hotels and other services.

TAFI at present offers JBG as an alternative mode of financial security to IATA. The JBG scheme is based on the principle of mutual liability of the group involved in offering the financial security.

Rajat Bagaria, managing director, Shrishti Tours & Travels, sees value in having leading companies aggregating hotels across India and the world on one common, transparent platform.

“For small agents it is an opportunity to grow their business by reaching out directly to suppliers to get best price of a product, while through JBG suppliers they have the assurance that their money is not at risk,” he commented.

New US$1 tax kicks in for foreigners entering Laos

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Laos immigration form pictured

With the implementation of a new tourism development levy in Laos effective October 1, all travellers entering the country on foreign passports, including residents, will now be taxed US$1.

All travellers now have to pay a US$1 levy; Laos immigration form pictured

Set up in line with a government decree issued in April last year, the tax is meant to go towards tourism development purposes.

The change comes amid greater demands on the country’s budget for flood disaster recovery efforts and infrastructure investment, according to a Laotian Times article.

Virtuoso Travel Week heads to China next year for Asia debut

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Agencies attending Virtuoso Travel Week gather for a shot

As more Chinese travel agencies join its network, Virtuoso will next year debut the Virtuoso Travel Week On Tour Asia in China, where the event will take place in Beijing, Shanghai and Hong Kong.

The global luxury travel network recently held the Virtuoso Travel Week 2018 in Las Vegas from August 12-16. The 30th edition of the annual travel week event saw the attendance of more than 6,000 travel representatives, including agents from 10 China-based luxury travel companies.

Agencies attending Virtuoso Travel Week gather for a shot

Commenting on upcoming China-focused initiatives, Virtuoso’s regional director, Asia, Evan Pierce said: “The engagement of our new members has been fantastic. We were delighted to have had all of our founding members make the trip to Las Vegas, with Virtuoso Supplier Partners equally enthused about connecting in person with the best luxury agencies in China.”

“Virtuoso Travel Week on Tour Asia will further enhance our engagement in the region, giving local front-line advisors a taste of the magic that happens in Vegas.”

Like a number of China-based travel agencies, a recent Chinese addition to the Virtuoso network, Zanadu, attended the recent Virtuoso Travel Week in Las Vegas for the first time.

Zanadu chief product officer, Rick Xie, said: “Five years ago the luxury market in China did not exist, so while we are evolving quickly, we are still at the beginning of developing these networks and connections.”

Given how fresh the market’s luxury segment is, learning has become a focus area for agencies like Zanadu, and one of the reasons it joined the Virtuoso network.

An event like Virtuoso Travel Week has been “very relevant” and educational when it comes to information about Virtuoso services as well as products in the market.

“It’s not only the network meetings, it’s the professional development and engagement with Virtuoso staff who we can now work with to understand the services and tools Virtuoso offers to its network,” Xie said.

Amanpuri, the first Aman, gets facelift and new facilities

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Amanpuri Pool Pavilion

Marking its 30th anniversary since its debut in Phuket’s hospitality scene, the first Aman resort, Amanpuri, has undergone a thorough enhancement.

On top of upgrades to original resort components such as the Aman Spa, the refurbishment also saw the addition of suspended swimming pools to six of the guest Pavilions, new spa facilities and water sports equipment, a children’s Eco-Discovery Club, a beach bar and an activity space for all ages called The Hot Spot.

The resort comprises 40 Thai-style Pavilions and 40 private Villas (available for rental) within a grove of coconut palms. Six of the Pavilions have now been enhanced, each with the addition of its own private swimming pool.

Set on a hillside amid lush vegetation, the Aman Spa now features 12 treatment suites – six brand-new and all double the original size. Each has a spacious treatment room, its own bathing area, private steam room, dressing room and an outdoor relaxation pavilion. Other new spa facilities include hydrotherapy areas with steam rooms, traditional saunas, two infrared saunas, Jacuzzis and cold plunge pools, plus a finishing salon for nails and hair.

At the top of the hill lies Amanpuri’s two-storey fitness centre incorporating a glass-walled gym, a Pilates studio, a new Muay Thai studio with boxing ring, yoga pavilions and a new juice bar, all with sea views.

The new children’s Eco-Discovery Club, located adjacent to the Beach Club with its restaurant, deck and lap pool, is a glass-fronted structure housing its own nature museum – with terrariums, as well as a craft centre at which traditional Thai crafts such as batik and flower weaving are demonstrated and taught. The club also offers spaces for environmental and cultural discussions and lectures.

Programmes, which range from learning about turtles to customising batik-style surf trunks, are for four- to nine-year-olds.

Amanpuri’s new programme for all ages is inspired by alternative sport, music and digital-tech cultures, and takes place at The Hot Spot. This new space has an outdoor rope-free bouldering climbing wall and a skateboarding half-pipe complete with custom-built skateboards – both of which will be visited by coaches including skating pros from California in high season.

Indoors, older children will be able to record music and DJ at The Sound Box studio, or edit films they’ve shot of their Amanpuri adventures at a GoPro editing counter. The screening room/cinema can project movies (self-made or otherwise) both indoors and outside for evening viewings.

A new addition to Amanpuri’s water sports fleet is a boat well-suited for wakeboarding – a MasterCraft X23 – with a wakeboarding coach and boat captain available daily, in season.

Moreover, guests can now relax at the resort’s new Straw Hat Beach Bar, which offers a selection of classic Aman beach cocktails from the collection of Aman destinations including the Kila Colada, Yara Mojito and Nera Daiquiri, plus Thai craft beers, fresh juices and smoothies.

Magnum Room is a new dining space that will soon be unveiled at the resort. The 14-seat private dining room has its own bar, wine lockers, magnum-sized display cases and humidor. A new mixologist has expanded the resort’s signature drinks offerings across all restaurants including the Japanese Nama (which was enhanced with a new weather protected, canopied terrace), the Italian Arva, Thai at The Terrace, the Beach Club restaurant, The Lounge and The Bar.

Room for more luxury in Kuala Lumpur

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W Hotel Kuala Lumpur

Three new luxury properties have opened in Kuala Lumpur to add 441 rooms in recent months, but surplus in the luxury tier is not a concern for tourism stakeholders.

The new properties, Banyan Tree Kuala Lumpur, Four Seasons Hotel Kuala Lumpur and W Kuala Lumpur join existing international luxury brands such as The St Regis Kuala Lumpur, Mandarin Oriental Kuala Lumpur, The Ritz-Carlton Kuala Lumpur, Grand Hyatt Kuala Lumpur and InterContinental Kuala Lumpur.

W Hotel Kuala Lumpur

InterContinental Kuala Lumpur area director of sales & marketing, Peter Turner-Smith, said: “There may be some short-term pressure on occupancy and rates with the increased availability, but in the long term these new hotels will help to stimulate demand for the city as well as raise the hospitality standards.”

Likewise, Aariana Hospitality International president & CEO, Reginald Pereira, said: “The additional inventory enhances the image of the destination and (shows) investors are confident of the destination.

“This is long overdue. We need these international brands to attract more high-yield tourists to the city.”

Moreover, the new openings are in tandem with developments in Kuala Lumpur’s overall luxury scene.

Arokia Das, director, Luxury Tours Malaysia, said new high-end brands serve to complement the new product developments the city has seen in recent years.

“It is now possible to hire a Ferrari car or a stretch limousine for clients, which we could not do four years back. (These developments have made it) so much easier to sell the city to the luxury segment.”

Manfred Kurz, managing director at Diethelm Travel Malaysia, further pointed out that the new inventory could ease the bottlenecks the city experiences when hosting big conventions or exhibitions.

Tom Roelens, general manager, Four Seasons Hotel Kuala Lumpur, agreed: “When there are large conferences and events, Kuala Lumpur Convention Centre is always in need of additional supply of rooms and hotels of different tiers.”

NZ to impose tourist tax for international visitors

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NZ$35 will be levied on most tourists to New Zealand

The New Zealand government is implementing an International Visitor Conservation and Tourism Levy.

This is “to ensure international visitors contribute to the infrastructure they use and help protect the natural environment they enjoy”, according to an announcement made on the Ministry of Business, Innovation and Employment website.

NZ$35 will be levied on most tourists to New Zealand; Milford Sound in South Island pictured

Most international visitors entering New Zealand for 12 months or less will be charged a levy of NZ$35 (US$23). Visitors exempt from this levy include Australian citizens and permanent residents as well as people from Pacific Island countries such as Tonga and Samoa.

The levy will be collected through visa fees, and for citizens of visa waiver countries, via the proposed Electronic Travel Authority process.

Some NZ$80 million is expected to be collected in the first year of implementing the levy. This will be split 50:50 between tourism infrastructure and conservation activity. The government is currently working with conservation, local government and tourism industry stakeholders to further work out how best to spend the revenue.

The levy will be required to go through a legislative process, and is expected to be implemented in the second half of 2019.