Singapore-based Vouch, whose solutions service more than 35,000 rooms across 32 cities, has expanded its product suite with innovative AI-powered features, designed to significantly boost operational efficiency and drive revenue growth for hotels.
Vouch’s Guest Experience Platform now boasts a new rapid one-click setup, reducing platform development time from weeks to hours as AI streamlines the process by auto-populating content, eliminating the need for manual configuration.
Another key enhancement to the platform is the inclusion of multi-language AI support, which eliminates language barriers by accurately translating service requests and responses in real-time. Guests can now submit requests, such as dietary preferences or room requirements, in any language, while hotel staff respond seamlessly in their own – guaranteeing guest needs are fully understood and met.
In addition to streamlining operations, Vouch’s AI upselling tool helps hoteliers maximise revenue potential by taking the guesswork out of the task. By analysing guest behaviour, Vouch AI anticipates what guests want and recommends high-performing room service pairings, upgrades, and add-ons. It even optimises item names and descriptions to boost conversions.
Vouch has also integrated AI into its backend task management system, enabling hotels to automate routine tasks and streamline workflows for greater efficiency. From automating housekeeping tasks to managing maintenance requests, hotels can now enhance operational efficiency, freeing up staff to focus on delivering exceptional guest experiences.
Joseph Ling, founder & CEO of Vouch, said: “We understand that dealing with complicated tech implementations can significantly drain a hotel’s time and resources. That’s why we designed our solutions to be the fastest to deploy and the easiest to use in the market.
“As exciting as AI is, our focus has always been on delivering tangible results, not just showcasing advanced technology but harnessing it to create meaningful improvements for our clients.”
Vouch’s mindful innovation has allowed it to attract a fresh funding round of US$2.5 million. A portion of this investment will be used to expand its AI development.
Tiang Lim Foo, partner at Forge Ventures, said: “Businesses today seek both efficiency and adaptability, and Vouch’s AI-driven solutions deliver on both fronts. Their strategic focus on rapid deployment and minimising disruption addresses a key pain point in the hotel industry. We believe this unique approach positions Vouch as a market leader by enabling hotels to seamlessly adopt innovation, without the usual barriers of managing complex change.”
To mark this milestone, Vouch is offering a free trial of its AI-powered solutions throughout October.
