Top News Borobudur Temple sets new regulations for visitors By Tiara Maharani / Posted on 11 September, 2023 10:56 Taman Wisata Candi (TWC) Borobudur, Prambanan, and Ratu Boko, the state-owned company that manages the temples, has set new regulations for visitors looking to explore the archeological site of Borobudur Temple in Central Java, Indonesia. The new regulations include limited tickets for sale, pre-set visiting sessions, and a sale period of no more than a week ahead of the intended visit. These are aligned with the Indonesian government’s policy of imposing stricter visitor controls at the temple, with no more than 1,200 people allowed each day or 150 per session. Borobudur Temple trials new ticketing regulations; photo by Ministry of Tourism and Creative Economy From hereon, tickets are only sold online and open for sale seven days before the intended visit; a maximum of 10 tickets may be purchased in a single transaction. Visitors can choose from one of eight hour-long sessions, between 09.00 and 17.00. Jamaludin Mawardi, general manager of the Borobudur Unit of TWC Borobudur, Prambanan, and Ratu Boko, said visitors are welcome to purchase an additional session for longer visits, and can do so with the help of a guide and subject to ticket availability. He said the new regulations are being tested until October, and improvements will continue to be made. “There will be a special landing page for tour operators on the website, including a special quota plan for ASITA (Association of the Indonesian Tours and Travel Agencies) Yogyakarta members using voucher codes,” Jamaludin added. Indonesian travel trade players welcome the new regulations, especially as the sole online sales channel will remove ticket brokers, and are offering ideas for system improvements. Monas Tjahjono, managing director of Monas Tours & Travel Surabaya, said TWC should make the sale of tickets transparent, so that visitors to the site can see the number of tickets available for sale in real time. This is important since tickets are very quickly snapped up, as soon as the online purchase slot is opened. The temple’s online ticketing system could also take a leaf out of airlines’ book, where sales are open every day throughout the year and which allows visitors to see ahead tickets that are available for sale. She then urges TWC to reduce website downtime. Meanwhile, Trianto Sunarjati, director at Travel Help Indonesia, opined that the reservation system needs to be separated for the public and travel operators, so that the latter could purchase more tickets for tour groups. However, ASITA vice chairman Budijanto Ardiansjah voiced concerns for the sudden regulations change “in the middle of the year, during the high season”. As group bookings have been confirmed since last year, travellers worry if they would still be allowed into Borobudur Temple, while tour operators are concerned about cost increment and affected earnings. Budijanto hopes that destinations or attractions that are the main tourist draws, such as Borobudur Temple, will consult tourism industry players when making decisions. “Keep in mind that tourism is a future business, where business obtained today is the result of last year’s actions,” he stated. Budijanto also suggested a dual online and offline ticketing system during the trial period, to allow tour operators to try for tickets manually should they fail to secure online tickets.