Marina Bay Sands rolls out Smart Hotel features in mobile app

Guests at Marina Bay Sands (MBS) can now enjoy more convenience via its mobile app with Smart Hotel features that allow them to skip conventional means of checking in and out at the front desk.

Available for both Android and Apple users on the MBS app, the new initiative will enable users to pre-register wherever they are by following four simple steps to complete the check-in process. They can use their mobile phones as digital key cards to access their rooms and hotel lifts, as well as request in-room amenities and order in-room dining.

Guests can use their mobile phones as digital key cards to access their rooms, and request for in-room amenities

At the end of their stay, guests can also verify their room bill and check out, without having to queue at the lobby or drop off physical key cards.

The app is a one-stop information portal offering customers ease of access to the latest happenings at the integrated resort, as well as ticketing engines, rewards programme, parking redemptions, and more. Users can look forward to even more enhancements in the pipeline, including in-app capabilities to retrieve and make contactless payment for valet parking, as well as view their e-tickets to attractions, among others.

Paul Town, COO, MBS, remarked that the “new mobile offerings will enable an effortless end-to-end guest experience to create new value for our customers” and the innovations will “enable our team members to take on higher-value tasks such as rendering more personal service to our guests”.

He added: “Our aim is to not only transform the conventional check-in experience, but to also allow guests to truly maximise their time and start discovering the property from the moment they arrive. We have big plans for our digital offerings and are investing heavily to enhance the overall customer journey across even more touchpoints.”

This innovation will be shared for adoption across Las Vegas Sands’ other properties.

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