Qantas’ next-generation distribution platform unlocks capabilities for agents globally to offer more personalised customer service and access new revenue opportunities.
Built using IATA’s New Distribution Capability (NDC) standards, the Qantas Distribution Platform will be available in the UK, the US and South Africa – it will be progressively rolled out to other markets in the coming months.
Currently available in Australia and New Zealand, the platform was designed to enhance the service that agents provide to customers with a wider range of products, including special offers for Qantas Frequent Flyers, ancillary products and dynamic commission opportunities. The same benefits will apply to international agents once available in their country.
Travel agents around the world will also have access to more automated processes and improved functionality across Qantas bookings, including automated refunds and ticket revalidation.
The content and features of the platform can be accessed via Qantas’ growing network of technology partners, and agents who have registered in the Qantas Channel can connect to the Qantas Distribution Platform via an approved technology partner, or by developing a direct connection to Qantas’ NDC XML Application Programme Interface (API).
Igor Kwiatkowski, Qantas’ executive manager, global sales and distribution, stated that the international rollout of the platform would help agents around the world to better service customers with Qantas bookings, as the airline’s international network ramps up.
He said: “Despite the significant impact of Covid over the past two years, we have continued to invest in our new distribution capabilities and are pleased to be able to offer these to our international trade partners.
“The Qantas Distribution Platform is a key part of our strategy to support agency partners with richer content, new features and revenue opportunities that help them deliver a better and more bespoke experience for customers.”
As customers expect an increasingly personalised, flexible and seamless experience, Qantas is committed to providing travel agents around the world with the right tools.
“We will continue to roll out new capabilities and features for our agency partners as the industry continues to evolve the service it offers travellers,” he added.
