Shangri-La Singapore welcomes new GM

Shangri-La Hotels and Resorts has appointed John Rice as general manager of Shangri-La Singapore.

Rice will supervise the daily operations of the hotel including Shangri-La Apartments and Residences, and be responsible for driving commercial growth, inspiring service excellence, enhancing guest engagement, strengthening community partnerships and elevating the hotel’s luxury family positioning.

In addition to this new capacity, Rice also holds the position of vice president, operations (Philippines), and will continue to oversee all Shangri-La properties in the Philippines region.

The Australian brings with him extensive knowledge and expertise in the luxury hospitality sector, with senior Shangri-La leadership appointments in Mainland China and the Philippines.

Prior to his arrival in Singapore, Rice led hotel teams across six hotels and resorts in Manila, Cebu and Boracay; and played a pivotal role in leading the teams through the Covid-19 pandemic by identifying new revenue streams, launching new business initiatives and driving commercial results.

He was also responsible for spearheading the opening of Shangri-La The Fort, Manila.

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