Mandarin Oriental Hotel Group has appointed Joanna Flint to the newly-created role of chief commercial officer.
In this new role, she will oversee the development and execution of the Group’s commercial strategy while also taking executive responsibility for all aspects of Mandarin Oriental’s customer experience.
These responsibilities were originally assigned to chief marketing officer, Jill Kluge, who will retire from Mandarin Oriental in September 2021.
Prior to joining Mandarin Oriental, Fint spent 12 years at Google in general management and sales leadership roles, most recently as managing director – global partner Business, with responsibility for industry go-to-market and commercialisation for Google’s media and technology partners in Asia Pacific.
Before Google, she was principal consultant at Ogilvy Asia Pacific. This followed a decade in the travel industry-leading global eCommerce, CRM and customer service transformation programmes for Singapore Airlines and British Airways.