Emirates has returned more than AED$5 billion (US$1.4 billion) in Covid-19-related travel refunds to date, as it strives to clear the “massive and unprecedented backlog” caused by the pandemic.
More than 1.4 million refund requests have been completed since March, representing 90 per cent of the airline’s backlog, according to a release. This includes all requests received from customers worldwide up until end-June, save for a few cases which require further manual review.
Emirates said that it has invested additional resources to ramp up its processing capability since the pandemic’s onset. The Dubai-based carrier also continues to work with industry partners to facilitate refunds for those who have booked their Emirates flights through travel agents, including enabling direct refunds processing via GDS.
Emirates has returned more than AED$5 billion (US$1.4 billion) in Covid-19-related travel refunds to date, as it strives to clear the “massive and unprecedented backlog” caused by the pandemic.
More than 1.4 million refund requests have been completed since March, representing 90 per cent of the airline’s backlog, according to a release. This includes all requests received from customers worldwide up until end-June, save for a few cases which require further manual review.
Emirates said that it has invested additional resources to ramp up its processing capability since the pandemic’s onset. The Dubai-based carrier also continues to work with industry partners to facilitate refunds for those who have booked their Emirates flights through travel agents, including enabling direct refunds processing via GDS.