Travel activities and services booking platform Klook and Shangri-La Hotels and Resorts have entered a partnership that will see the Klook Concierge rolled out to hotels under the luxury hotel group.
This month, the Klook Concierge service will debut at Shangri-La Hotel, Bangkok, Shangri-La Hotel, Singapore and Kowloon Shangri-La, Hong Kong.
Guests can discover and book Klook experiences throughout their stay via a tablet at the hotel concierge, even at the last minute, and redeem via a QR code or e-voucher.
In addition, Shangri-La’s Golden Circle members can earn Golden Circle Award Points for each experience booked through the Klook Concierge.
The partnership will also give Shangri-La’s Golden Circle members the option to redeem their points for selected Klook experiences in Singapore, Bangkok, Beijing and Shanghai in December 2018.
This will expand to over 60,000 Klook experiences in quarter three 2019, from food and tours to local transport and popular attractions.
The Klook activity redemption initiative with Golden Circle members is said to be a first for a luxury hotel group.
“By delivering additional hotel and in-destination features, we are strengthening the value proposition for guests in line with their widening needs and giving them more inspiring choices during their travels,” said Irene Lin, Shangri-La executive vice president – marketing.
Anita Ngai, chief revenue officer at Klook, added: “The luxury traveller is more tech-savvy than ever as they are seeking smart, convenient, and cash-free solutions, and we’re continually enriching Klook’s services to make the platform suitable and engaging for all types of travellers.”
In 2019, Klook and Shangri-La will jointly launch various marketing initiatives, as well as make Shangri-La experiences available on the Klook platform.