Tencent and Shangri-La Group have formed a partnership to develop and deploy smart hotel solutions to power the transformation of hotel operations and services.
Through the agreement, the Chinese technology giant will use cloud computing, artificial intelligence, social communications and payment platforms to help support Shangri-La’s transformation of its services and operations.
Smart hotel solutions are expected to help Shangri-La deliver greater convenience and personalised experience for its customers.
At the same time, Tencent will be able to leverage Shangri-La hotels as a testbed to continuously enhance and promote its smart hotel technologies.
In addition to smart hotels, Tencent and Shangri-La have plans to bring the strategic partnership to cover a wider scope and scale in the future.
Shangri-La will utilise its worldwide hotel network and business resources to support Tencent in promoting its technology to the world.
The two companies will also explore the application of digital solutions and smart technologies beyond hotels to include Shangri-La’s real estate business in shopping malls, service apartments, office buildings, as well as in over 500 hotel restaurants and other catering business.