Hotel Jen brings robot staff on board room service team

Sekercioglu: technology key part of hospitality in Singapore

Hotel Jen in Singapore has launched two autonomous Savioke Relay robots to aid in room service, marking the Shangri-La group’s first use of robotics.

Named Jeno and Jena, the service robots will be deployed to Hotel Jen Orchardgateway and Tanglin Singapore respectively, and is programmed to deliver amenities and local favourites from in-room dining menus to guests who place an order for them.

Sekercioglu: technology key part of hospitality in Singapore

The robots measure almost one-metre in height and move unmanned at a speed of 2.5 km per hour. They can ride the elevators, make phone calls to rooms upon arrival and are equipped with sensors that aid in avoiding obstacles.

“In Singapore, technology has become an integral part of hospitality. It is essential,” said Cetin Sekercioglu, executive vice president of Shangri-La Hotels and Resorts.

He explained that Hotel Jen’s younger target audience is driving the demand for hotel technology, and may spur on the adoption of robotics by Shangri-La group’s other brands.

Jena, Hotel Jen’s new room service help

Sekercioglu told TTG Asia: “We are also talking to Savioke about developing back-of-house technology to help with housekeeping, delivery and laundry… I think that will be our phase two.”

The development and use of such technology is supported by the Singapore Tourism Board, he shared, and this has encouraged the group to extend the service to other Hotel Jen properties in South-east Asia in the coming year.

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