SIA auctions seat upgrades in new bidding tool

premium-economy-class-main
SIA’s premium economy seats

SINGAPORE Airlines (SIA) has unveiled mySQupgrade, a new invitation-only bidding system that allows passengers to upgrade to premium economy, the national carrier announced in an email notification to members of its loyalty club KrisFlyer on Wednesday.

According to the notice, qualified customers booked on economy class will receive an email invitation to bid for a seat in premium economy class seven days before departure. Bids must be in dollars and lie within a preset range.

Passengers can make, change or cancel their bid for an upgrade any time before 50 hours to departure. Successful bidders will receive an email notification 48 hours prior to departure, and only successful bids will be charged.

The airline also assured its KrisFlyer members that redemption booking confirmations will receive priority over upgrade bids through mySQupgrade.

mySQupgrade is only available for premium economy upgrades at the moment but SIA said the service will be gradually introduced across the network.

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