JETSTAR Asia has launched in Hong Kong a web check-in service allowing customers without check-in bags or visa requirements to skip the queues and head straight to gate.
More than 45,000 Hong Kong customers are expected to be able to use the Straight-to-Gate service this year.
Jetstar Asia CEO, Barathan Pasupathi, expects the service is to enhance customers’ travel experience and streamline the company’s operations at Hong Kong International Airport.
“We are excited to be the first LCC (in Hong Kong) with this latest customer initiative. With up to 45 per cent of passengers travelling with carry-on baggage only today, a large proportion of our travellers will have the opportunity to use Straight-to-Gate,” said Pasupathi.
Jetstar introduced the service to Singapore Changi Airport in November last year on selected routes.
