MALAYSIA Airlines’ (MAS) revamped website offers additional travel-related services but is not designed to take business away from travel agents, said a senior executive of the carrier.
MAS executive vice president of commercial strategy Dr Amin Khan reassured agents that the website was not out to compete with them.
“Passengers are showing an increasing willingness to use self-service options when available,” he said of the new malaysiaairlines.com, launched yesterday with a fresh look, simplified navigation and a facility to book airport transfers, hotels and car rentals.
Dr Khan said he hoped four out of every 10 people visiting the site would make a purchase.
Paradise Travel & Tours CEO, Mumtaz Ali, is not worried about losing business to the new website. “In the short term, this might create some excitement among travellers, but people will still want after-sales service and the human touch in the long run,” he said.
Sri Sutra Travel managing director Syed Razif Al Yahya said MAS should consider allowing its appointed agents to earn commission from online sales via its website. “What is the point of becoming an MAS-appointed agent if there are no benefits?” he questioned.