TTG Asia
Asia/Singapore Friday, 2nd January 2026
Page 1578

Myanmar, Cambodia form pact to push Angkor-Bagan packages

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Bagan

The tourism ministries of Myanmar and Cambodia are drawing up a joint action plan to market packages that combine both destinations.

A campaign with the “two countries, one destination” slogan will be rolled out, incorporating a series of heritage-focused tourism packages that include Bagan in Myanmar and Angkor Wat in Siem Reap.

Bagan

Further details on the Angkor-Bagan Tourism Cooperation are being finalised, and the partnership is scheduled to be sealed during ASEAN Tourism Forum 2018.

Edwin Briels, managing director of Khiri Myanmar, welcomes the idea as the company’s existing Thailand-Myanmar multi-destination tours have proved popular.

The news, coupled with the launch of Emirates’ new Dubai-Phnom Penh route, has prompted Exo Travel Cambodia to develop new tours to advantage of the campaign.

General manager Pierre-Andre Romano said: “Both countries are very culture-oriented so it makes sense to combine them for tourists seeking cultural tours.”

Exo Cambodia recently partnered with high-level lecturers in Cambodia for specialised tour operators and agents, and is currently in talks with its office in Myanmar for them to follow suit.

Flight Centre gets into bed with BHMAsia, Olympus Tours in dual deals

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The Flight Centre Travel Group (FLT) is fully acquiring Thai hospitality company Bespoke Hospitality Management Asia (BHMAsia) and Mexico-based DMC Olympus Tours through separate deals, as part of its goal to expand its in-destination travel experiences network – currently its third key business pillar after leisure and corporate travel.

The former will be the company’s first investment in the accommodation sector. “BHMAsia provides us with a low-risk entry to hotel management, a sector that we have identified as a key future growth opportunity,” said managing director, Graham Turner.

Turner elaborated that through BHMA, FLT will gain access to a hotel operating platform that is scalable globally, a steadily growing business that is now taking on larger properties, and expertise that FLT can leverage to expand hotel management operations in Asia and beyond.

BHMAsia’s recently opened X2 Vibe Bangkok Sukhumvit Hotel

FLT will also benefit from additional products in key international markets, including Thailand, BHMAsia’s current core market, and Vietnam, where the latter has new hotels coming up in the next two years.

Anthony McDonald, who founded BHMAsia in 2013, will remain as CEO, alongside the current executive team. The hospitality company has 14 properties spanning across the X2, X2 Vibe, and Away Resorts and Villas brands in its current portfolio, with another 19 properties in its pipeline.

Meanwhile, FLT’s acquisition of Olympus – which operates in the key Americas markets of Mexico, the Dominican Republic and Costa Rica – “gives us a DMC in the Americas, to complement our recently expanded presence in Asia”, Turner said.

Olympus will be FLT’s second DMC and operate alongside the Buffalo Tours business, a joint venture established with Vietnam’s Thien Minh Group (TMG) in 2014.

In March, FLT announced that it would acquire a bigger interest in both the joint venture with TMG and the Buffalo Tours Vietnam business. Agreements were also put in place for FLT to increase its holding in FY2018.

The Olympus deal includes a one-off payment, in line with the company’s normal transaction multiples, while the BHMA acquisition includes an upfront payment and possible future payments that are linked to the business’s performance in FY2018 and FY2019.

Archipelago International heads to Cuba in first foray outside Asia

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Indonesia hotel management chain Archipelago International will foray outside of Asia for the first time when it opens the 438-room Grand Aston Varadero Resort in Cuba come 4Q2019.

It has entered into a partnership with Grupo de Turismo Gaviota to develop and manage the new five-star property in Varadero, a popular resort town that lies along the Peninsula de Hicacos off Cuba’s north coast, about an hour’s drive from Havana.

President & CEO of Archipelago International, John Flood, said: “We also look forward to working on further projects with the group and bringing our expertise and Asian hospitality concepts to the amazing island of Cuba.”

Archipelago International currently boasts a portfolio of over 125 hotels and 17,000 rooms, and has over 100 properties in the pipeline across Indonesia, the Philippines and Malaysia.

Malaysian tour operators with contracts to get tourism tax exemption

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Clients of local inbound agents who have already signed contracts with overseas partners will be exempted from paying the tourism tax for the contracting period until March 31, 2018, announced Malaysia’s Ministry of Tourism and Culture (MOTAC).

This is a concession provided by the ministry to cushion the impact of the impending tourism tax, which will come into force on August 1, and reduce the chances of tour cancellations or reduction in group sizes.

To be eligible for the exemption, inbound agents are required to write to MOTAC with evidence of contracts and agreements.

Tourism and culture minister Mohamed Nazri Abdul Aziz also said that Malaysians staying at three-star and below properties will be exempted from paying the tourism tax.

The announcement comes in the wake of a meeting held earlier this week between Malaysian Inbound Tourism Association, Malaysia Tourism Council and Malaysia Chinese Tourism Association representatives with the minister as well as MOTAC officials to discuss concerns and issues raised by industry players related to the tourism tax.

Meanwhile, representatives from the state tourism ministries of Sabah and Sarawak agreed to defer the tax in their states until an implementation mechanism has been worked out, The Star reported.

Officials from both states agreed at the meeting that revenue from the tourism tax should be shared equally between Sabah, Sarawak and Peninsular Malaysia.

Sarawak’s tourism, culture, youth and sports minister, Abdul Karim Rahman Hamzah, said the best time to implement the tourism tax would be next year.

The tax rate is fixed at RM20 (US$4.70) per room per night for five-star accommodation; RM10 per room per night on four-star accommodation; RM5 per room per night on one-, two- and three-star accommodation; RM2.50 per room per night on one-, two- and three-Orchid as well as non-rated accommodation premises.

Why travel agents must make mobile commerce a priority

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As mobile commerce reaches ever higher penetration levels than before, traditional travel agents need to be more adept at adopting mobile solutions to avoid trailing behind, urged Travelport president and CEO Gordon Wilson.

Speaking at a media breakfast event yesterday, Travelport forecasts that in the next three to four years, 70 per cent of all travel-related transactions will originate from mobile apps, said Wilson.

Wilson

He told TTG Asia: “(Traditional) travel agencies are still growing. There is a market for people who want the full service – those who are cash-rich but time-poor. (They may) want, however, to experience engagement with the agency on their mobile. It can become a supplement to the traditional way of doing things.”

A key market for agencies, Wilson offered, is the global ageing population, a market segment which values personal interaction and trust, and has higher spending power.

User experience is paramount in mobile commerce, posited Wilson, who shared that Travelport has been pushing for new functions that enhance customer service through constant mobile engagement.

These include augmented reality capabilities – where the user can receive personalised location-based alerts and notifications in airports – and integrating merchandising, loyalty programmes and corporate rates into the hotel booking space.

Earlier this week, Travelport launched Hotel Retail, a rate comparison tool for agents to deliver personalised customer experience. It will soon also pull in rates from other hotel aggregators.

Also in the pipeline is an in-app chatbot for Travelport Fusion, on which airlines can provide help to customers on the go. This is the platform’s next push into an “engagement economy”, said Ailsa Brown, recently appointed vice president Asia-Pacific of Travelport Digital.

AirAsia unveils new bundling options for corporate travellers

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AirAsia is launching MyCorporate, a suite of three bundle options aimed at business travellers with a choice of Fare Only, Corporate Lite and Corporate Full Flex.

Companies signed up to MyCorporate will have access to an online booking system and reporting to keep track of corporate travelling expenses.


All add-ons are available for a fee for The Fare Only product, while The Corporate Lite bundle includes airfare, a complimentary meal, standard seat assignment and dedicated check-in counter. Guests can also change their flight once up to 24 hours before departure with no change fee.

The Corporate Full Flex bundle includes airfare; a complimentary meal; Hot Seat assignment; 20kg baggage allowance; dedicated check-in counter; XPress immigration and baggage; Premium Red Lounge access (only for departures from Kuala Lumpur’s KLIA2 airport); priority boarding and travel insurance (only for departures from Malaysia and Thailand); and unlimited flight changes up to two hours before departure with no change fee.

Corporate Full Flex guests will also be able to enjoy GoShow, which allows them to standby on an earlier flight on the same day, to the same destination, with no added fees or fare charges.

Bali springs new Padang Bay Harbor tax on passengers

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Balinese authorities yesterday announced it will impose a new tax on passengers travelling from Bali’s Padang Bay Harbor to the Gili Islands, Lombok, Nusa Penida and Nusa Lembongan, just two days shy of the implementation date on July 8.

Ferry arriving at Padang Bai 

The fee, which can only be paid in cash prior to embarkation, is 60,000 rupiah (US$4.47) per pax for passengers heading to Gili and Lombok, and 50,000 rupiah (US$3.73) per pax for those leaving for Nusa Penida and Nusa Lembongan, according to an Asian Trails Indonesia email notifying partners of the change.

In the same email, the DMC also described the short notice of new tax regulation as regrettable.

New hotel openings: W Shanghai – the Bund, Park Hotel Farrer Park and more

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The latest hotel openings and announcements made this week.

W Shanghai – The Bund
Positioned between the Suzhou Creek and Huangpu River on Shanghai’s North Bund, the recently-opened W Shanghai – the Bund has 374 guestrooms and suites. Facilities on-site include five F&B venues (includes a speakeasy), a swimming pool, spa, and gym. For meetings and events, there is more than 6,000m2 of space available, such as the Great Room – which boasts a 6.2m-high ceiling – or the 660m2 Mega Room.

Park Hotel Farrer Park
Park Hotel Farrer Park offers 300 guestrooms across five categories, of which all come complete with floor-to-ceiling windows and Appelles Apothecary-branded toiletries. Guests can make use of amenities such as the 24-hour fitness centre and a pool deck, or dine at the Thai restaurant, American-style gastrobar or speciality coffee stand. The 20-storey property is situated above Singapore’s Farrer Park MRT station, within walking distance from City Square Mall and the 24-hour Mustafa Centre.

Alila Yangshuo
Alila Hotels and Resorts has opened its second outpost in China, the Alila Yangshuo. Previously a working sugar mill, the Guilin property has now been converted to a resort of 117 rooms, suites and villas. Amenities include the all-day dining Sugar House Restaurant, 1969 Bar with an in-house rum distillery, Spa Alila with five treatment rooms, a gym, library, kids’ club and outdoor swimming pool. There is also an event space for up to 20 guests, and a private pier.

Travelodge Pattaya
Travelodge has debuted in Thailand with the 164-room Travelodge Pattaya, rebranded from a Premier Inn property. Standing a 10-minute walk from the beach in central Pattaya, rooms come with complimentary high-speed Wi-Fi, a flatscreen TV, fridge, and coffee- and tea-making facilities. A second property, the Travelodge Sukhumvit 11, formerly a Premier Inn too, will soon join the brand in 4Q2017. Both properties will each feature a restaurant, swimming pool and gym.

The Junei Hotel
Standing within the grounds of Kyoto’s Imperial Palace Gardens West is the three-storey Junei Hotel. This intimate new-build offers only eight rooms modelled after the traditional Kyoto-style wooden townhouse, with each capable of accommodating up to five guests. Each guestroom is furnished with a tatami-matted space, handcrafted pieces of furniture, a custom-made Shigaraki bathtub, and Serta beds or Kyoto Nishikawa futon mattresses.

Virgin flight to Hong Kong with Richard Branson

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Virgin Australia on Wednesday launched a five-times weekly service from Melbourne to Hong Kong, marking the start of the airline’s expansion into Greater China.

Guests onboard the inaugural flight were treated to Cantonese lessons with Virgin Group founder Richard Branson, fortune cookies and a Hong Kong-inspired menu, in addition to egg tarts and Old Town Central walking guides at the boarding gate.


Branson carrying head of Bendigo dragon Yar Loong in a traditional lion dance procession to celebrate the launch of the new route

Branson was joined by other VIP guests such as Steven Ciobo, minister for trade, tourism and investment; John Borghetti, Virgin Australia group CEO and managing director; and John O’Sullivan, managing director of Tourism Australia.

Soon-to-open InterContinental Singapore Robertson Quay welcomes GM, DOSM

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InterContinental Singapore Robertson Quay has appointed Mark Winterton as general manager ahead of its opening in September.

A seasoned hotelier with over 20 years of international experience, Winterton will also serve as area general manager for IHG Singapore.


Mark Winterton (left) and Jessica Koh

He first started his career with IHG in 1995, but his first foray into Asia was in 2007 as general manager for Singapore’s Crowne Plaza Changi Airport. He then moved to Bangkok in November 2010 and helped with the rebranding of the Crowne Plaza Bangkok Lumpini Park.

Meanwhile, Jessica Koh has been named director of sales and marketing of the property.

With 14 years of hospitality experience under her belt, Koh first started her IHG career in Malaysia where she oversaw sales activities for the Crowne Plaza Mutiara Kuala Lumpur, alongside a portfolio of three Holiday Inn properties, while in a cluster position as assistant director of business development.

Following which, Koh relocated to Vietnam to assume the role of director of sales and marketing for InterContinental Asiana Saigon Hotel & Residence. While in Vietnam, she was part of multiple pre-opening teams such as the InterContinental Hanoi Landmark 72 and InterContinental Nha Trang.