TTG Asia
Asia/Singapore Saturday, 11th April 2026
Page 1470

Inbound woes drive Philippine agents towards brisk outbound sector

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Inbound business into the Philippines has dipped while outbound travellers to places like Scandinavia have increased; Northern Lights pictured

Philippine travel agencies are shifting their focus to the stable and robust outbound market as the inbound sector suffers a series of shocks, the most recent of which is the six-month closure of the island of Boracay beginning April 26.

Tellingly, the Network of Independent Travel and Allied Services Philippines (NITAS) will launch tour programmes for outbound and domestic markets only, but none for inbound.

Inbound business into the Philippines has dipped while outbound travellers to places like Scandinavia have increased; Northern Lights pictured

Explaining the move, NITAS vice president Angel Ramos Bognot said that inbound business into the Philippines is currently poor and requires bigger investments in terms of attending foreign trade shows and producing marketing collaterals. Moreover, Boracay’s closure might cascade to other destinations, she pointed out.

Philippine agents diversifying to outbound is not a recent phenomenon as the inbound sector has for years been mired in challenges including safety and security perceptions, stiffer competition from OTAs and suppliers, as well as inadequate destination marketing and promotions.

Bognot, who is also president and managing director of Afro Asian Travel and Tours, said she used to have more inbound business but is now 50-50 with outbound, echoing the experience of a growing number of agencies diversifying into the brisk outbound sector.

Even agencies which previously were mainly handling inbound are making strides into the outbound sector. Said the manager of an agency added: “We used to have lots of inbound (business) but outbound is more stable and more reliable,” attributing this to heavy promotions by other countries, better air accessibility, and growing demand from the expanding Filipino middle class.

Meanwhile, business is bustling for outbound agencies in the country.

Adam’s Express Travel president Mamerth Banatin expects a 15 per cent surge in outbound business this year, from the 88 groups they sent abroad, mainly to Europe, in 2017. Repeat business is also high as those who travelled to Asia would explore mid-haul markets then opt for longhaul.

Laarni Yumul, manager at Royal Nordic Airline Services, which is the GSA of SAS/Iceland Air, also noted the brisk Philippine demand for sightings of the Aurora borealis in Scandinavia and in northern Europe fuelled by the healthy Philippine economy.

In addition, Turkish Airlines’ recently launched Manila-Istanbul route has become a new gateway to the Holy Land and Europe, said Arjun Shroff, managing director, Shroff International Travel Care Philippines.

Still room for hotels growth in Singapore to meet ‘frustrated demand’

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The Swiss hospitality management school will set up an international campus in Singapore

Concerns over the large supply of hotel rooms in Singapore has receded amid stronger tourist arrivals and stabilising corporate demand driven by firmer economic outlook, according to the Colliers International’s Hotel Insight 1Q2018 report.

The Singapore Tourism Board (STB) projects international visitor arrivals to Singapore to rise by up to four per cent to reach 18.1 million this year, following a record-breaking 2017 where the city-state received 17.4 million visitors.

This year, Singapore’s hospitality sector looks brighter and experts think that ADR will see an improvement 

This growth represents a compound annual growth rate (CAGR) of four per cent between 2011 and 2018 (forecast). The stronger tourism performance was largely underpinned by an increase in visitation from North and South Asia, and in particular China, Indonesia and India, STB figures show.

Govinda Singh, executive director of valuation & advisory, Asia, at Colliers International, said: “Hoteliers in Singapore have weathered the lean years – particularly 2015 and 2016 – admirably, and the hospitality sector outlook is decidedly brighter this year as market sentiment turns up.

“Considering the data from STB, it suggests that Singapore still requires a significant amount of hotel rooms to accommodate its visitors, with growth in visitation being tempered by the low level of room supply especially at the mid-market to lower end.”

While Singapore has in recent years seen substantial increases in room supply – by over 5,500 rooms in 2015, 2,567 in 2016, and 3,400 last year – Colliers projects that this will slow dramatically to 628 rooms in 2018, and 1,300 rooms in 2019, which would allow the recently added rooms to be absorbed into the market.

Colliers anticipates the average hotel occupancy rate in Singapore, even taking fresh inventory into consideration, to remain at more than 84 per cent. A closer look at the room stock versus demand suggest that hotels in Singapore are full almost all the time during peak periods, and especially during Mondays to Thursdays, and Saturday nights.

Singh elaborated: “Our hotel needs analysis showed that the number of overnight visitors to Singapore has consistently outstripped hotel room stock since 2011, and is projected to remain so over the next few years. It suggests that there is a high degree of existing frustrated and latent demand, whereby visitors who wish to come to Singapore either cannot find rooms or have to turn to alternative accommodation providers such as serviced apartments or, dare I say, Airbnb.”

In view of the growth potential, Colliers believes it could be an opportune time to reconsider more development and investment in the hotel sector. Given the high level of “frustrated demand”, the slight increase in room supply over 2018-2019 is unlikely to weigh on occupancy rates.

Hoteliers in Singapore should see an improvement in ADR going forward, Colliers postulates, although the increase is not expected to be significant as long as the rupiah, ringgit and yuan remains relatively weak.

Singapore, a favoured destination among many Chinese tourists, is expected to be one of the key beneficiaries of China’s rising outbound tourism, driven by growing affluence among the Chinese middle class. Outbound trips are projected to increase sharply by 47.7 per cent, from 120.1 million in 2015 to 177.4 million in 2020.

Singh noted: “The recent sabre rattling between the US and China may weigh to some degree on business and consumer confidence, thereby tempering demand growth especially if it escalates. However, intra-Asia travel and the growing domestic markets in a number of the larger destinations across Asia, is likely to continue to underpin demand.”

Direct Booking Summit on its way to APAC

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The Direct Booking Summit, is expanding beyond the Americas and Europe with an Asia-Pacific edition inaugurating in Singapore in February 17-29, 2019.

The event is expected to bring together hundreds of hoteliers, who will meet to network, strategise and learn. Direct Booking Summit: Asia-Pacific will focus on region-specific challenges faced by hoteliers, such as an OTA-heavy distribution landscape and the struggle to compete in a mobile-first world.

Attendees can expect talking points to revolve around direct bookings, OTAs, (mis)behaviour, and innovative startups

Tickets for the Singapore summit are now available via Eventbrite, with summit host Triptease offering a 50 per cent discount for early registrants.

Explaining its decision to launch in the region, Triptease said: “Asia-Pacific is a very unique market, and one that is growing and changing very quickly at the moment. The opportunities and challenges for hoteliers are very different to those in the Americas and Europe. It was clear to us that we needed to create an event specifically for hoteliers in Asia.”

Previous speakers and delegates have come from Hyatt, The Leading Hotels of the World, Deutsche Hospitality, Sonesta, Kempinski Hotels, trivago, Kalibri Labs, McKinsey & Company, ReviewPro and The Guestbook.

The first two events in the Direct Booking Summit series scheduled for 2018/19 will take place in Amsterdam (for EMEA markets), June 27-28, and Dallas, October 3-4, 2018.

Saurabh Prakash appointed as Radisson’s commercial VP for APAC

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Radisson Hotel Group has appointed Saurabh Prakash as its new vice president, commercial, Asia Pacific.

Based at the company’s Asia-Pacific headquarters in Singapore, Prakash will oversee all aspects of the region’s commercial activities, including sales, revenue optimisation, distribution, marketing and loyalty.

The veteran hotelier has over 15 years of experience, and has worked for numerous hotels across the Asia-Pacific. He spent a majority of his career with Marriott International, where he worked in India, Malaysia, China and Singapore.

Prior to this role, he was general manager & vice president, Asia-Pacific of TSA Solutions in Singapore.

Vistara joins IATA ahead of launching international operations

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Vistara Airlines at Mumbai International Airport

Indian full-service carrier Vistara – a joint venture of Tata Sons and Singapore Airlines – is now a member of IATA, joining the association of more than 280 airlines around the world.

The membership will further enable Vistara to collaborate with other international member airlines for codeshare and interline agreements, and offer an extended global network to travellers to and from India.

Vistara Airlines at Mumbai International Airport

In September 2017, Vistara successfully completed the IATA Operational Safety Audit or IOSA, a pre-requisite for an IATA membership, confirming the airline’s compliance with internationally approved aviation safety standards across parameters in operational management and control systems.

Leslie Thng, CEO, Vistara, said: “This membership couldn’t have come at a better time as we gear up to launch our international operations soon.”

In its three years of operations, Vistara has flown over 8.5 million customers, and today serves 22 destinations with over 730 flights a week, operated by a fleet of 20 Airbus A320 aircraft.

The Murray, Hong Kong offers packages for exploration and indulgence

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The Murray Suite

The Murray, Hong Kong has launched two experience-driven stay packages, available for bookings before August 31 and stays until September 30, 2018.

For a minimum of three nights, Murray’s Hong Kong Explorer Package, which starts from HK$4,655 (US$593) per room night for a 50m2 N2 Grand Room, includes daily breakfast for two; private walking tours with local experts to uncover Hong Kong’s hidden gems (choice of history, art or gastronomy theme); round-trip limousine transfers from the airport or ground transfer within Hong Kong; and extended checkout up to 16.00.

The Murray Park Suite

Guests who reserve the N3 Grand Deluxe Room or Signature Suite may additionally enjoy an elevated breakfast experience at Popinjays, the stylish rooftop restaurant, as well as a welcome glass of champagne and selection of hors d’oeuvres.

The Murray’s Suite Sensation Package, priced from HK$17,500 per room night, offers a choice of four suites with sizes ranging from 100mto 225m2. The bundle includes daily breakfast for two served in-room or at Popinjays; a wellness experience including a Grown Alchemist facial and a personal nutrition consultation an in-house expert; in-suite dining with butler service for up to six guests where cocktails designed by the hotel’s resident mixologist will be paired with a selection of international tapas; a complimentary personal bar; and late checkout up to 18.00.

The Murray Suite

In addition, guests will get personalised services at Lane Crawford (by advanced appointment only), including a welcome drink and Platinum Lounge access as well as complimentary make-up and styling.

Oakwood raises the bar in Singapore

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Brought to you by Oakwood Asia

The leading pioneer of serviced apartments takes a fresh approach to better meet the needs of discerning and sophisticated travellers.

Why Oakwood Premier OUE Singapore stands out

Opened in June 2017, the 268-unit residence is the first Oakwood Premier property in Singapore and is a boon to regional and international travellers wanting a sought-after address, the hallmarks of an exclusive residence with all the luxuries to rival any five-star hotel.

This is Oakwood’s second property in Singapore and follows the opening of its latest property Oakwood Studios Singapore on Orchard Road in December 2016.

Location-wise Oakwood Premier OUE Singapore is hard to beat. Situated above a new retail mall in the OUE Downtown skyscraper at 6 Shenton Way, OUE Downtown 1, it is within walking distance of three MRT stations – Tanjong Pagar, Raffles Place and Downtown, giving guests easy access to business appointments or to explore the city’s many nearby attractions, dining, entertainment, shopping options or far away hidden gems.

Exclusive residence meets luxury hotel living

This innovative CBD oasis combines the best of exclusive residence and hotel living, and blends urban style with nature-inspired elements. The property offers studio, one- and two-bedroom units that range from 28m2 to 98m2 in size.

With state-of-the art technology Oakwood Premier OUE Singapore delivers seamless 24/7-customer service, whether it is to book a ride, order flowers, buy groceries or something else.

By knowing what guests want, the property offers round-the-clock access to The Fitness Center by Oakwood whenever they want to exercise.

To reflect its premium serviced apartment status, the property manages in-house restaurant Se7enth, which serves contemporary western dishes where guests can eat well, then adjourn for a relaxing drink at The Bar for one of its curated Xpresso Martinis and Downtown Mojitos without having to venture out if they choose not to.

The option to sign up for The Oakwood Executive Club membership to enjoy additional perks is another first for serviced apartments in Singapore. Overlooking the expansive outdoor deck with views overlooking the outdoor infinity pool and city skyline, the club lounge is a quiet, sophisticated environment conducive for work or relaxation.

Guests of Oakwood Premier OUE Singapore also have insider access to some of the city’s best services within the same building at OUE Downtown, from fitness trainers to beauty and grooming experts to spa treatments, to prestigious tailors and much more.

[Click on the images to enlarge.]

About Oakwood and its expansion

With more than 20 years of experience in Asia-Pacific and a part of Oakwood Worldwide, established more than 50 years ago, Oakwood is continuing to expand to cater to an increasingly mobile workforce familiar with alternative accommodation apart from hotel stays.There are now 36 Oakwood branded properties in 19 cities across 10 countries in Asia-Pacific and its portfolio size is expected to grow aggressively.The Oakwood products in Asia are Oakwood Premier, Oakwood Apartments, Oakwood Residence, its latest products Oakwood Studios and Oakwood Suites.

Oakwood’s strategic expansion continues as it solidifies its presence in China and Japan.

In China, a key priority, Oakwood is expanding into second- and third-tier cities, with new properties expected to open in the cities of Yangzhou, Sanya and Foshan, and it is cementing its leading position in Japan with the opening of its 11th property, Oakwood Residence Shinagawa, Tokyo in April, with two additional openings slated for this summer in Tokyo’s Nishi-Shinjuku and in Osaka.

For more information about Oakwood, please visit OakwoodAsia.com

AccorHotels acquires Mövenpick Hotels & Resorts

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Mövenpick has over 20,000 rooms in 27 countries (photo credit: Mövenpick Hotels & Resorts)

AccorHotels has today announced that it has signed an agreement with Mövenpick Holding and Kingdom Holding to acquire Mövenpick Hotels & Resorts, for a cash amount of CHF560 million (US$566 million).

Commenting on the latest acquisition, Sébastien Bazin, chairman and CEO of AccorHotels, said: “With the acquisition of Mövenpick, we are consolidating our leadership in the European market and are further accelerating our growth in emerging markets, in particular in Middle East, Africa and Asia-Pacific. The Mövenpick brand is the perfect combination of modernity and authenticity and ideally complements our portfolio. Its European-Swiss heritage is a perfect fit with AccorHotels. By joining the group, it will benefit from AccorHotels’ power, particularly in terms of distribution, loyalty-building and development.

He added: “This transaction illustrates the strategy we intend to pursue with the opening up of AccorInvest’s capital: to seize tactical opportunities to strengthen our positions and consolidate our leaderships, as well as leverage our growth.”

Mövenpick has over 20,000 rooms in 27 countries (photo credit: Mövenpick Hotels & Resorts)

Founded in 1973 in Switzerland, Mövenpick Hotels & Resorts operates in 27 countries with 84 hotels (more than 20,000 rooms) and has a particularly strong presence in Europe and the Middle East. The group also plans to open 42 additional hotels by 2021, representing almost 11,000 rooms, with significant expansion in Middle East, Africa and Asia-Pacific.

The transaction is subject to regulatory approvals, and is expected to be completed during the second half of 2018.

New GM for JW Marriott Phuket Resort & Spa

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JW Marriott Phuket Resort & Spa has appointed Matthias Sutter as general manager.

Sutter first joined the company in 2011 as hotel manager at the St Regis Sanya, before taking up his first general manager appointment at Sheraton D Cube City, Seoul in 2014.

He brings with him over 18 years of experience with some of the world’s leading luxury properties including Peninsula and Hyatt.

Singapore’s ‘heartland’ draws tourists in search of authenticity

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Visitors want to see a more local and authentic side to Singapore; pictured, tourists in Tiong Bahru neighbourhood

Travellers to Singapore are no longer content with visiting the iconic landmarks like Marina Bay Sands and Universal Studios, and agents are responding by drawing up tours that delve into the city’s heartland areas.

“We can bring (tourists) into the satellite towns, where they can learn new things about Singapore and engage in hands-on activities,” said Dominic Ong, managing director of Star Holiday Mart.

Visitors want to see a more local and authentic side to Singapore; pictured, tourists in Tiong Bahru neighbourhood

He added that interest in “the usual tourist sights” is starting to wane as tourists are looking for “more authentic and local experiences”.

Director of CSI Marketing China, Joseph Sze, also observed that travellers from China – which in 2017 ranked as the top visitor arrival market for Singapore – are beginning to explore heartland areas such as Toa Payoh, Ang Mo Kio and Tiong Bahru for local shops and hawker centres.

This trend brings a new challenge for agents, as this visitor segment often opts to go free and easy and bypass tour operators altogether.

“This is a very competitive segment of inbound tourism. Of course, we listen to what other visitors say, but most of them are happy to eat and shop on their own,” revealed Crystal Sim, president & CEO of Albatross World Travel & Tours.

The Singapore Tourism Board (STB), as part of its new Passion Made Possible marketing brand, is also looking at ways to promote tours and activities outside of the popular Marina Bay district.

As part of its three-year collaboration with Disney, STB has been bringing themed events to malls such as ION Orchard and VivoCity, said Melissa Ow, the board’s deputy chief executive.

By end-2018, it will also launch Design Orchard, a retail and creative space on the popular shopping street that showcases home-grown designers and brands.