TTG Asia
Asia/Singapore Tuesday, 23rd December 2025
Page 1467

Stuck in a constant price rut

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Hotels in the touristy cities of Bangkok, Phuket and Pattaya have had their rates suppressed for a number of years due to the oversupply of rooms.

Both international and local brands, especially in Bangkok, have had their rates frozen for some 10 years despite the increase in operational cost, said David Barrett, chief executive at Bangkok-based Premier Incoming Group Services.

Room rates in Bangkok are suffering due to an oversupply

According to statistics from Thailand’s Ministry of Tourism and Sports, the average occupancy rate of accommodation in the Central region – which includes Bangkok and Pattaya – in the first eight months of 2017 was 74 per cent. Meanwhile, in the south which includes Phuket, the average occupancy was 70.9 per cent.

Shreyash Shah, director of sales, MICE & leisure at Royal Cliff Hotels Group in Pattaya, said: “We would like to increase rates by five to seven per cent annually due to product upgrades and new facilities, but our rates have been stagnant for the last five years. Our selling rate is US$140++, but we wish we could sell at least 30 per cent higher. Our competition is the many unlicensed hotels in Pattaya. They are able to charge lower rates as they don’t pay licensing and hotel association fees.”

Bangkok Marriott Marquis Queen’s Park cluster assistant director of sales – Indian Subcontinent, Arjun Sood, said: “The market is so competitive that a hotel can lose price sensitive groups to a competitor for a mere 300 baht (US$9) difference.

“We are at an advantage as we have a monopoly for groups that require 300 to 400 rooms as we have an inventory of 1,360 rooms. However, there is competition for mid-range groups that are looking for 100 to 150 rooms,” he added.

Barrett opined: “A solution could be to regulate new hotel development. However, I can’t see that happening, given the fairly relaxed approach by authorities. It’s also impossible for hotels to regulate rates among themselves, and undesirable, too.”

Berjaya plans KL-Redang flights to serve its Redang resorts

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Berjaya previously competed with full-fledged airlines, but is now offering flights as part of resort package

Berjaya Hotels & Resorts announced at Singapore Airshow 2018 that it has acquired two pre-owned ATR 42-500 aircraft to run twice-daily flights between Kuala Lumpur’s Subang Airport and Redang Island starting this June.

The new service will enable the Malaysia-based hotel operator to fill its rooms in Redang Island, where it operates Taaras Beach & Spa and Redang Island Resort. “The flights are a catalyst to drive business to the hotels,” said Hanley Chew, CEO, Berjaya Hotels & Resorts.

Berjaya previously competed with full-fledged airlines, but will start offering flights as part of resort package

Operated by the group’s sister company Berjaya Air, the flights reduce travelling time between Subang and Redang from five hours to an hour, Chew said. The aircraft will be refurbished with new interior and offers 36 passenger seats each.

When Berjaya tested the Subang-Redang flights last year, every 10-seater flight saw at least 80 per cent occupancy, he shared. There is demand for Redang holidays, he stressed, but the island currently does not enjoy as much connectivity as other Berjaya locations such as Langkawi.

He explained that Berjaya is now running flights solely to fill their resorts, rather than competing with full-fledged airlines as they previously did with flights to Penang, Langkawi and Koh Samui.

Flight tickets will be sold with all-inclusive resort packages, which include a three-day, two-night stay in a twin-sharing suite and will cost upwards of RM3,500 (US$897), confirmed Chew.

Guests can check into their rooms in the Subang lounge before boarding the plane.

Chew added that Berjaya will collaborate with travel agents to feature these packages as “a pre- or post-trip extension of tours in Kuala Lumpur and Singapore”.

The company is currently working with agencies in Germany, Italy, the UK, Japan and Singapore, and is seeing a pick-up in demand from the latter two, shared Chew.

He also revealed that Berjaya is now “in talks” to establish connections between Redang and Seletar Airport in Singapore. This route is expected to be introduced around end-2018 to early-2019 with a new aircraft.

Sri Lankan trade bemoans illegal Chinese encroachment

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Tourism industry players say Chinese businesses are making inroads, sometimes improperly

While Sri Lanka has become a magnet for scores of Chinese visitors, it has also attracted the illicit business practices of some Chinese outbound tourism players.

Some Sri Lankan agencies have lost hefty sums as a result of their Chinese counterparts defaulting on payments.

“We have lost over US$800,000 over the past two to three years and spent another US$25,000 on costly litigation,” said Cammy Gunesekera, director at Viluxur Holidays Sri Lanka, one the biggest local agents handling the Chinese market.

Tourism industry players say Chinese businesses are making inroads, sometimes improperly

Viluxor says it is now more cautious in dealing with agents in China, while also shifting its focus to Europe.

Industry sources place the total amount lost in dues from defaulting Chinese agents who operated tours on 180-day credit terms at around US$6 to US$8 million over the past few years. Around 40 to 50 Sri Lankan travel companies handle the Chinese market.

Harith Perera, president of the Sri Lanka Association of Inbound Tour Operators, acknowledges the problem but points out that half of the victims are not their members. “We have urged our members to be cautious in dealing with dubious agents. Agents should sort out this creditworthiness amongst themselves,” he said.

A larger problem, he noted, is the influx of unofficial Chinese guides accompanying a tour group, often using a small-time local agent as a smokescreen. They are not licensed, as required by Sri Lankan law, and their earnings go untaxed.

“This is a serious problem and we have even complained to the Chinese Embassy here. These unofficial Chinese tour guides are rampant,” said tourism minister John Amaratunga. “They are coming on visit visas and working as unlicensed guides, and taking away the business of licensed local guides.”

The industry has also been complaining about Chinese tourists entering into the country on short-term visas and setting up travel agencies fronted by a Sri Lankan.

Udaya Nanayakkara, an industry veteran who stepped down earlier this month as chairman of the Sri Lanka Tourism Promotion Bureau, also highlights a “nil revenue” ruse by Chinese agents, similar to the zero-fee tours in Thailand which have been banned by the Chinese and Thai authorities.

“Other than a free air ticket to the agent (who acts as an unofficial guide), there is no other fee. The agent comes along with the group, takes them to local shops and gets a huge commission, sometimes as much as 50 per cent. This is the agent’s revenue and all that money goes back,” he explained.

AirAsia launches facial recognition system as boarding pass

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The airline is using facial recognition technology for boarding identification

AirAsia has unveiled its Fast Airport Clearance Experience System (FACES), Malaysia’s first airport facial recognition system with self-boarding gate, at Senai International Airport, Johor Bahru.

With the airport having self-service baggage check-in, FACES-enrolled passengers of AirAsia will be able to experience automated processes from check-in to boarding.

The airline is deploying facial recognition technology first in Johor Bahru, with hopes of rolling out elsewhere in Malaysia

Owned and operated by AirAsia, FACES uses facial recognition technology to identify enrolled guests as they approach the automated boarding gate, allowing them to board their flight without having to present any travel documents.

Group managing director of MMC Corporation Berhad, Che Khalib Mohamad Noh, said: “The initiative will enhance our passenger’s travelling experience and airport operations efficiency with faster security and screening processes, specifically to accommodate the growing number of passengers travelling through this airport. We are forecasting the passenger traffic to increase by 16 per cent to 3.6million this year.”

Guests who wish to be part of FACES may do so using a dedicated enrolment kiosk located at check-in area at Senai International Airport. Guests simply have to place their MyKad or chip-enabled passport in the document reader and look at the camera to create their biometric token.

Available for guests aged 18 and above, the enrolment is a one-time process, after which guests may use AirAsia’s biometric gates for all flights as long as their identity document remains valid. Upon expiry of the identity document, guests will need to update the enrolment record with a new valid document. Enrolled guests will also benefit from an expedited process at the security checkpoint, in addition to boarding the flight seamlessly.

IATA boosts presence in Singapore

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New IATA office located in Mapletree Business City

IATA is growing its Asia-Pacific headquarters in Singapore with the move to a larger office at Mapletree Business City that can accommodate 40 per cent more employees, including a Global Delivery Center (GDC).

“Singapore is home to over 150 employees represented by 27 nationalities. With this larger office, we are able to accommodate an increase in our headcount, an expansion of training opportunities for aviation professionals, and an improvement in our capacity to host more regional industry meetings,” said Conrad Clifford, IATA’s regional vice president for Asia-Pacific.

IATA shifts its Asia-Pacific headquarters to a bigger office in Singapore’s Mapletree Business City

IATA is also collaborating with the Civil Aviation Authority of Singapore to establish a Global Safety Predictive Analytics Research Center n Singapore to improve aviation safety.

According to IATA, some 1,700 aviation professionals from 25 countries participated in courses at the IATA training centre in 2017.

Last year, the IATA Singapore office also became one of four GDC locations where the back office functions for IATA’s Financial Settlement Systems have been consolidated.

The Singapore GDC operations team handles customers speaking 12 languages from over 16 time zones. Twenty-three new jobs have been added as a result of the GDC in Singapore. In 2017, the IATA office in Singapore processed close to US$70 billion in settlements for the Asia-Pacific region.

With its four GDCs in Singapore, Beijing, Madrid and Montreal, IATA says it is now better positioned to meet increasing expectations of airlines, travel agents and freight forwarders using the FSS for 24/7 customer service. The GDC will also support the roll-out of the products associated with the New Generation of IATA Settlement Systems (NewGen ISS).

By 2036, 7.8 billion people are expected to travel (up from 4.3 billion expected in 2018). Of that, 3.5 billion trips will be to, from or within the Asia-Pacific region.

Learn about outbound Asian adventure market on WeChat

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Bannikin Asia and 40urs have partnered on an adventure travel campaign

Niche travel consultancy Bannikin Asia and travel media company 4Ours have launched a WeChat group for industry members wanting to learn about the outbound Asian adventure market.

WeChat group members are invited to ask questions about how to enter the market, succeed and take note of important cultural considerations.

Bannikin Asia and 40urs have partnered on an adventure travel campaign

Additionally, the Bannikin and 4Ours team will round up key adventure travel trends coming out of Asia on a bi-weekly basis, sharing them with the group and through other social media channels including LinkedIn and Facebook.

To join the WeChat group, e-mail Bannikin Asia’s managing director Natasha Martin at natasha@bannikin.com.

Scott Barber now Travelport’s MD for Australia, NZ

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Scott Barber has been appointed Travelport’s managing director for Australia and New Zealand, replacing Kaylene Shuttlewood who has held the role for the past three years.

This is Barber’s 10th year with Travelport, with his most recent role being the director of commercial strategy Asia-Pacific, based in Singapore. Prior to that, he was based in Sydney as the global head of optimisation and execution for a key customer.

With this new appointment, Barber will be responsible for managing operations and reinforcing Travelport’s business in Australia and New Zealand. He will continue to report to Mark Meehan, Singapore-based managing director Asia-Pacific for Travelport.

Meanwhile in Travelport’s air commerce team, Sue Carter has been named commercial director, Pacific. A seasoned executive in the airline technology space, she is responsible for driving Travelport’s commercial strategy for airlines in the Pacific region.

Also based in Sydney, Carter reports to Chris Ramm, Travelport’s senior commercial director for the Indian Subcontinent, North Asia and Pacific in Singapore.

Airline exec plays God of Fortune, gives out red packets

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To usher Chinese New Year and welcome the airline’s 10th millionth passenger onboard, HK Express commercial director Jonathan Hutt earlier this week greeted guests dressed in a traditional God of Fortune costume and gave out red packets containing discount codes from a golden ingot.

Operations director Simon Wu, meanwhile, donned a captain’s uniform and distributed goodie bags to guests.

The airline duo surprised HK Express’ 10th millionth guest, travelling on the Hong Kong-Osaka (Kansai) flight, with a voucher entitling her to one-year unlimited travel aboard the LCC to any destination in the route network.

New GM for Marriott Sydney – North Ryde

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Scott MacDonald has been appointed general manager of Courtyard by Marriott Sydney – North Ryde.

He will oversee all areas of the hotel’s day-to-day operations, sales and administration, as well as associate development and team management.

MacDonald steps into the new role with more than 20 years of experience in the hospitality industry. His career commenced with Marriott International in 1998 at Sheraton Grand Mirage Resort, Gold Coast, followed by various roles in several Sheraton properties in Sydney and Fiji.

Rising cruise tide lifts tourism in Penang

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Cruise passengers could bring US$90 million in retail spend to Penang

More cruises called in Penang last year than anywhere else in Malaysia – including the country’s former top cruise destination of Port Klang – bringing new business opportunities for the state’s tourism players.

Penang’s Swettenham Pier Cruise Terminal received 270 cruise calls last year, a significant lead over Port Klang’s 166 calls. This represents a leap for Penang compared with 2016, during which Port Klang led with 142 cruise calls versus Penang’s 117.

Cruise passengers could bring US$90 million in retail spend to Penang

The number of passengers from international cruise calls to Penang in 2017 also surged to 438,369 from 182,277 in 2016.

This year, Penang is looking at welcoming 1.8 million passenger arrivals through 350 cruise ship calls. With an average spend of US$50 per passenger, Penang can look forward to a revenue of US$90 million in retail spend from cruise passengers this year.

Welcoming the new opportunities Penang’s rising status as a cruise destination has brought to the tourism sector, Suleiman Tunku Abdul Rahman, director of communications, Shangri-La’s Rasa Sayang Resort & Spa and Golden Sands Resort, commented: “It is good for business. Everybody benefits, from the trishaw riders, souvenir shops, cafes to restaurants and hotels. We work with cruise liners for day trips to Golden Sands Resort where cruisers have lunch or high-tea. They use our facilities such as the swimming pool and showers.”

Danny Tan, manager – Tourism Promotions at Penang Global Tourism, said: “Penang has been very aggressive in marketing and promoting the destination to cruise liners. Last year we produced a brochure on Penang with suggested places to visit and things to do within three to six hours. (These were) distributed to cruise liners and targeted cruise passengers who did not purchase a shore excursion package from the cruise operator.”

Cruises that call in Penang with a minimum of 1,500 passengers are entitled to a special welcome ceremony at the cruise terminal, another recent initiative of Penang Global Tourism. It includes local performances as well as a showcase of Penang’s local snacks and fruits, shared Tan.

Penang’s cruise terminal is located within the UNESCO Heritage Zone bustling George Town, the state capital of Penang. It is also walking distance to tourist areas such as Armenian Street, Beach Street, Little India and China Town.