TTG Asia
Asia/Singapore Tuesday, 23rd December 2025
Page 1461

Small towns, big dreams

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Trekker at top of Mount Tsubakuro

Smaller tourist bureaux from various towns and cities on Japan’s Honshu island are taking matters into their own hands by conducting marketing activities and promoting themselves with the eventual target of achieving higher tourist footfalls.

When asked why smaller bureaux are striking out on their own, Matsusaka City Tourism Association’s spokesperson, Maho Yamamoto, shared: “This is because a prefecture markets many destinations within the prefecture. For instance, Matsusaka City is part of Mie Prefecture, but Matsusaka is not well known. Another example is the area’s beef is of higher quality than Kobe’s and is more expensive, but the destination is not as well known as Kobe.”

Trekking at Mount Tsubakuro, part of Chubu-Sangaku National Park in Azumino, Nagano Prefecture

Gero City Maze’s, inbound tourism promotion, community development worker, Daisuke Seko, agreed: “Everyone knows about the UNESCO sites of Shirakawa-go and Gokayama, but no one knows about Gero and Maze, located in the same prefecture (Gifu). I want to promote this unknown area, Gero and Maze, to international visitors.”

While the destination only receives 100 visitors a year – and Seko acknowledges it is a small number – Gero City is working on creating new products such as cycling or hiking tours for travellers. Their target is to grow the visitor count to 1,000 in five years’ time.

Meanwhile, Dai Kitabayashi, spokesperson of Azumino Tourism Association, told TTG Asia that they used to present info on Azumino in Nagano Prefecture solely to travel agents, but have now changed their tack to reach out to the media domestically and overseas by offering fam trips. They will also be conducting sales calls to Hong Kong and Singapore.

Karuizawa Tourist Association’s chief secretary, Hiroe Shintaku, opined that reaching out to the international market is also necessary as Japan’s domestic travel market is shrinking along with the population, and younger Japanese people don’t travel much. He said: “We feel that there is not enough publicity about Karuizawa (to attract the international market).”

As such, to promote the area’s yoga and meditation programmes and winter sports, Shintaku will be making sales calls to the Philippines, Vietnam, Thailand and Shanghai, up from current yearly efforts in Singapore.

However, these lesser-known destinations require more effort to get to, such as renting a car or taking a two-hour train ride. Hence, they have chosen to target FITs and smaller groups.

Seko shared: “We are targeting FITs and smaller groups as it’s easier for them to take the train. Our main target is Singaporean FITs – because it’s a developed country and people have the travel capability – as well as repeat travellers (in general) and FITs from France, the UK, the US and Australia.”

Matsusaka is targeting Singapore FITs and small groups of 10 to 15 as the city is compact with only 800 rooms in total. Similarly, Karuizawa is targeting the FIT segment, small groups of less than 50, and multigenerational families.

“Nowadays, people from overseas rent a car at Haneda Airport and drive down to Karuizawa, which takes about two hours. The car is a convenient form of transportation as it can be driven into even more off-the-beaten-track to smaller villages (with no public transport),” Shintaku added.

Kitabayashi indicated that aside from FITs, Azumino is also targeting the older traveller and luxury travel segment.

Tourism Selangor ups its cruising game with new cruise unit

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More cruise passengers wanted; Boustead Cruise Centre pictured

Tourism Selangor has recently set up a cruise unit within its event department, with the vision to further develop the cruise business and reclaim Port Klang’s position as the top cruise port in the country.

Headed by Hafeezuddin Abdul Razak, the unit will work towards repositioning Boustead Cruise Centre in Port Klang as the country’s busiest cruise terminal.

More cruise passengers wanted; Boustead Cruise Centre pictured

Up to 2017, when it was overtaken by Penang in terms of cruise calls, Port Klang had for years been the top cruise terminal in Malaysia.

The unit’s role, Hafeezuddin shared, will be to promote Selangor as the preferred destination for shore excursions by promoting tourist spots and attractions within an hour’s drive from the port. This includes Royal Klang Heritage Walk, Carey Island, i-City, Sunway City, Shah Alam City Centre and the Blue Mosque in Shah Alam.

Hafeezuddin highlighted that Tourism Selangor has, on request, been providing welcome receptions with traditional dance performances at the terminal’s arrival hall since 2015, but admitted that more awareness of this service must be made.

He added: “We are also looking at the feasibility of opening an information centre at the cruise terminal building.”

The unit also plans to be part of International promotions and jointly exhibit with Tourism Malaysia at international cruise shows, together with Port Klang Authority. This would be a new strategy for the NTO, which has yet to participate in any foreign cruise trade shows.

In January, Boustead Cruise Centre received 27 cruise calls from 10 cruise ships, bringing some 50,895 cruise passengers to Selangor.

Distribution companies spell out initiatives for NDC

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Distributors evolving with new standard

Amadeus has announced the creation of a dedicated NDC-X programme to drive the industrialisation of IATA’s New Distribution Capability (NDC).

Amadeus says its NDC-X programme will bring together experts from across the company to focus on practical use cases of NDC, an XML-based data transmission standard set to change airline distribution and merchandising.

Distributors evolving with new standard

Through the programme, Amadeus will also adopt a test and learn approach to deliver improved capabilities for the industry.

The initiative is a continuation of the company’s efforts to digitalise airline distribution and create new commercial possibilities to build on the new technology standard.

Gianni Pisanello, who has held a variety of leadership roles within Amadeus’ airlines business, both on the IT and the distribution side, will lead the new NDC-X programme.

“We are at a critical moment in terms of the development of the standard, and the readiness of the industry,” said Pisanello. “For NDC to truly take off, we need to create a real standard not only for the protocol itself, but also for how it’s implemented. We also need to ensure that it responds to travel seller requirements, and that it has the right economics to drive investment.”

Julia Sattel, senior vice president, airlines, added that Amadeus is working to solve its airline customers’ technology challenges in areas such as merchandising, dynamic pricing and cloud servicing, “which we see as the heavy machinery in the background which will make NDC and improved retailing a reality”.

Amadeus’ move came just a day after Travelport unveiled product plans to enable airlines and agents in the NDC era.

These products will allow travel agencies to connect through Travelport’s platform in a single workflow combining traditional content and new NDC content.

Travelport plans to include NDC content within an initial set of products, including an industrialised connection for airlines that connects via NDC-standard APIs and a Point of Sale companion application for travel agencies that offers NDC-enabled content alongside the GDS workflow in the Smartpoint desktop.

This integrated app is expected to be launched in 2H2018. This will be followed by a first fully integrated search, book and manage function, combining NDC-connected content and GDS content in the same workflow, which will be delivered via Travelport solutions including its

The first among the distribution companies to achieve IATA’s certification as an NDC Level 3 Aggregator in December 2017, Travelport says it will announce its first NDC-enabled airline partnerships very soon.

Blacklane rewards agents with commissions

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Blacklane offers chauffeur service on premium vehicles

Travel agents worldwide can now earn commissions when booking Blacklane’s chauffeur rides for their clients.

Blacklane for Travel Agents allows agents to choose from and reserve one-way and hourly professional rides for travellers in more than 250 cities and 50 countries.

Blacklane offers chauffeur service on premium vehicles

To qualify for commissions, agents need to register at www.blacklane.com/agency-direct-registration. Once confirmed, they either book on Blacklane’s website and apps or through partners, including Amadeus, Travelport, Sabre GDSs and the Amadeus Selling Platform.

In addition to introducing commissions, Blacklane is also offering agents who email agency@blacklane.com a 20 per cent discount to familiarise themselves with Blacklane’s service.

Based on a survey of tens of thousands of travel agents last year, Blacklane says top agent demand was value for the service. While providing services on premium vehicles from automakers such as Mercedes-Benz, BMW, Audi and Cadillac, its rates are on average 54 per cent less than legacy limousine services across 20 major cities, the company said.

It’s goodbye Priceline Group, hello Booking Holdings

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Booking Holdings will buy HotelsCombined and merge it under Kayak

The Priceline Group is changing its name to Booking Holdings to better reflect its growing brand portfolio and to acknowledge the significance of its Booking.com service, said CEO Glenn Fogel.

“Over the last two decades, our business has expanded from just priceline.com, operating solely in the US, into six primary brands with headquarters around the globe, operating in more than 220 countries and territories in over 40 languages,” said Fogel, in a press release.

Booking.com is the group’s largest brand

“Today, our largest brand is Booking.com, which has more than 1.5 million properties, averages over one million bookings per day and produces a significant majority of Booking Holdings’ gross bookings and operating profit,” he added. “We are at a defining moment in our company’s history.”

Booking Holdings consists of six primary brands: Booking.com, priceline.com, Kayak, agoda.com, Rentalcars.com and OpenTable. Booking Holdings, the parent organisation, will continue to operate out of its current headquarters in Norwalk, Connecticut.

South Korea, Singapore clinch lead as world’s most powerful passports

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South Korea scored 162, tied with Singapore

As the world tunes in to The PyeongChang 2018 Winter Olympic Games, South Korea has found another stage to shine on, taking top spot on The Passport Index for the first time, a position it shares with Singapore at a score of 162.

Historically, European countries have dominated the charts, but this changed when Singapore rose to the top in late 2017. By December 2017, Germany caught up but it wasn’t for long.

South Korea scored 162, tied with Singapore

Recent changes were mainly driven by Uzbekistan granting visa-free access to South Korea and Singapore, as well as recent adjustments to visa policies in Somalia. South Korean passport holders have access to many European, North American and Asian countries, including the US, Canada, Russia and others.

Trailing close behind in second place is Japan, which moved up the ranks with its score of 161. Although tied with Germany, Japan has fewer visa-free waivers than Germany, which puts it fourth in the Individual Passport Power Ranking. The Passport Index gives equal scores to both visa-free and visa on arrival conditions.

The World Openness Score as measured by The Passport Index has passed the 19,000 mark for the first time. This represents an increase of over 1,000 points since the measure was introduced in 2014 to monitor how frictionless global travel is.

Bangkok Airways now bookable via Expedia

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(From left) Bangkok Airways' Chulin Kocharoen and Varong Israsena Na Ayudhya, with Expedia group's Sandeep Sharma and Natakan Siri-Upathum

Bangkok Airways has partnered the Expedia group to add the OTA as a new distribution channel and incorporate a global marketing campaign.

In a statement, the airline said it has seen a boost in ticket sales through Expedia’s various sales channels and its subsidiaries, especially in North America, Europe and Australasia.

(From left) Bangkok Airways’ Chulin Kocharoen and Varong Israsena Na Ayudhya, with Expedia group’s Sandeep Sharma and Natakan Siri-Upathum

Passengers can now make reservations for all Bangkok Airways’ flights via different Expedia channels such as www.expedia.com, Expedia’s mobile application on both iOS and Android, or at any Expedia customer service centres worldwide.

Shangri-La Hotel, Singapore

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Location
Shangri-La Hotel, Singapore sits in a lush and serene part of the city state’s premium shopping and lifestyle district, a perfect blend for travellers who desire to be within easy reach of entertainment but without the noise and traffic.

Ambience
Beneath the Tower Wing’s sophisticated veneer lies a paradise for little travellers. A hint of this begins at check-in, with a cheerful family concierge assigned to each arriving family. The family concierge ensures check-in is done swiftly and remains on hand throughout the stay period to assist with stay and activity requests.

Rooms
The latest gems in the Tower Wing are found on the ninth floor, an entire level dedicated to families with young ones. This level houses five Themed Family Suites and 19 Deluxe Family Rooms.

You get a sense that this is a haven for little ones as you exit the elevator – giant cubic sculptures of animals greet you at the landing.

Parents will appreciate the central pantry on this floor, which provides a steriliser, washing machines and dryers. Deeper within the pantry is a locked storage space that shows off a wide range of more essentials that guests can easily request for through their family concierge – car seats, strollers, high chairs, potties, bath toys and more, all from the premium brand Stokke.

My family took the themed family suite. An orange lion mail box at the entrance of our room hinted at what was to come. Suspense mounted as we entered, as we saw only an elegant bedroom. A tiny door stood in the far corner, and through it lay the surprise for my three-year-old son.

His Safari themed bedroom featured a mural of the African plains and was furnished to resemble the abode of an explorer. A bed, a wooden table and chair on a woven rug, and faux leather suitcases sat under a tent, while a smiley lion carpet, bean bags and a reading corner completed the room decor.

His bathroom featured more shelving space, a larger vanity counter that doubles up as a diaper change station, a small foldable baby bathtub and a child toilet seat.

The hotel scores major points for providing day, night and swim diapers, wet wipes and organic toiletries for children.

Explorer Zone in Buds

Facilities
No stay for children is complete without play. And Shangri-La Hotel, Singapore delivers on play with its new Buds by Shangri-La playground on level one.

Buds houses Recharge Café, a Toddler Zone, and the Explorer Zone for children aged four and up.

It is easy to see why Explorer Zone is a hit with kids. It is made up of five themed play areas – Waterfall, a pit filled with cassia seeds; Space, for aspiring astronauts; Underwater, a submarine themed climb-and-slide structure; Fire Mountain where children can shoot soft foam balls from air guns; and Mesh Cave, a massive two-deck netted structure that meant the second level was one giant, bouncy trampoline.

Regular activities are held in three play rooms – Stage, a music room; Muddy, an arts studio where children are encouraged to paint on walls; and Bake, where children can discover the joys of cooking.

Buds extends outdoors with a giant pirate ship play structure and a splash pad. Guests must be registered to enter Buds and are given RFID wristbands. The outdoor play zone is gated and manned.

Other facilities that families will appreciate include a swimming pool with a wading pool and lush internal gardens which the hotel is known for.

F&B
There are five restaurants and four bars at Shangri-La Hotel, Singapore. The Lobby Lounge where celebrated local hawker dishes are served, Origin Bar, Origin Grill, NAMI Japanese restaurant are new, a result of Tower Wing’s renovation and rebirth.

For families with young, fussy eaters, The Line buffet restaurant is the best option. The restaurant’s famous generous buffet spread will surely offer something that pleases picky palettes.

Verdict
The well-thought-out, family-friendly facilities and services are impressive. I like that the children facilities are set away from the hotel’s meeting facilities, effectively separating two distinct sets of guests.

No. of rooms: 503 guestrooms and suites in the Tower Wing
Rates: From S$430 (US$326) a night in a Deluxe Family Room; from S$900 a night in the Themed Family Suite

Contact details
Tel: 65 6235 1666
Email: reservations.sls@shangri-la.com
Website: www.shangri-la.com/singapore

Aviation roundup: Qantas, Qatar and more

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Qantas A380 fleet set for a multi-million-dollar upgrade

Bangkok Airways to launch Chiang Mai-Hanoi route
Bangkok Airways will begin its daily flights between Chiang Mai and Hanoi from March 25 onwards. Operated with the 70-seater ATR72-500/600, flight PG995 will depart Chiang Mai International Airport at 09.55 and arrive in Hanoi (Noi Bai International Airport) at 12.00. The inbound flight PG996 will depart Hanoi (Noi Bai International Airport) at 12.45 and arrive Chiang Mai International Airport at 14.50.


Qantas’ Melbourne-Denpasar flights now for sale
Qantas has opened ticketing lines for its daily Melbourne–Denpasar (Bali) services, scheduled for launch on June 23. The airline’s Melbourne–Denpasar service will be operated with a two-class Boeing 737-800 aircraft, departing Melbourne at 16.50 for arrival in Denpasar at 21.10. On the return, flights depart Denpasar at 22.10 and arrive in Melbourne at 05.55.


Qatar takes off for Penang
Qatar Airways has inaugurated its first non-stop flight to Penang, with plans to increase the frequency on this route from three to four times weekly from July 1, 2018. On Tuesdays, Thursdays and Saturdays, flight QR 850, operated by a Boeing 787 Dreamliner, departs Doha’s Hamad International Airport at 02:30 and arrives at Penang International Airport at 14:30. QR851 then leaves Penang at 20.30 for arrival in Doha at 23.20.


Emirates introduces Dubai-Bali-Auckland service
Starting June 14, Emirates will fly daily from Dubai to Auckland via Bali. Operated on a Boeing 777-300ER, the southbound flight, EK 450, will depart Dubai at 06.55, arriving at Denpasar (Bali) at 20.20, before flying on to Auckland at 22.00, and arriving in New Zealand’s biggest city at 10.00 the following day. Northbound, the service will depart Auckland as flight EK 451 at 12.40, arriving in Denpasar at 17.55. It will leave Denpasar at 19.50, arriving in Dubai at 00.45.

The daily flights add to Emirates’ two existing daily flights between Bali and Dubai, so passengers get to choose from three flights on the Bali-Dubai sector.


AirAsia X connects Kuala Lumpur to Jaipur
AirAsia has become the first LCC to fly directly between Kuala Lumpur and Jaipur, the capital city of Rajasthan. Until March 24, flight D7184 departs Kuala Lumpur on Mondays, Wednesdays, Fridays and Saturdays at 19.00, for arrival in Jaipur at 22.00. It then returns from Jaipur at 23.15 and arrives in Kuala Lumpur at 07.05.

And from March 25 onwards, the outgoing flight will depart Kuala Lumpur at 08.00, to arrive in Jaipur at 11.00. It then leaves Jaipur at 12.00 and arrives in Kuala Lumpur at 19.50.

Jambuluwuk Hotels trains sights on wholesalers amid expansion plans

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The group is looking into new locations; Jambuluwuk Oceano Resort Gili Trawangan pictured

As Jambuluwuk Hotels and Resorts expands to new locations in Indonesia, the homegrown, family-owned company will continue to target international and longhaul travellers while intensifying outreach to offline wholesalers.

Currently owning and operating five properties in Yogyakarta, Bali, Puncak (West Java, off Jakarta), Batu (Malang, East Java) and Gili Trawangan (Lombok) with a total of 557 rooms, the group will launch a hotel in Jakarta this year and Garut (West Java) in 2019.

The group is looking into new locations for expansion; Jambuluwuk Oceano Resort Gili Trawangan pictured

Arcs House, the owning company, is also planning to expand Jambuluwuk’s footprint to Labuan Bajo (Komodo), Ubud and Bandung.

“The government is (developing) 10 New Bali’s and we have surveyed some of them, including Morotai, which we find beautiful. But it will probably take some time before we can come in,” Jambuluwuk’s vice president marketing Mella Purwanaika told TTG Asia, adding that emerging tourist destinations are preferred due to the group’s leisure focus.

The company’s existing Bali, Yogyakarta and Gili Trawangan properties are popular with European markets – especially Germany and the UK – and Australia.

Mella has also observed good growth of the Indian market to Bali. “(We get) the majority of this market through OTAs and as we add properties, we would also like to work with brick-and-mortar wholesalers,” she said.

Jambuluwuk has in the last couple of years been actively participating at travel marts such as ITB Berlin, ITB Asia and ATF to flag the hotel brand to the wholesalers.

“We have also appointed Asia Reps Munchen as our marketing representative, and we are planning to appoint one for India soon,” she added.

Mella shared that Jambuluwuk-managed properties are positioned like “gathering resorts”, targeting families, friend groups and business events.

To serve these segments, the bungalows at Jambuluwuk Puncak Resort, for example, have three and four bedrooms. Meawhile the Jambuluwuk Oceano Resort Gili Trawangan features family rooms with double, triple and quadruple beds, as well as a playgound, which will soon be upgraded to include indoor classes, day care and nursery.

All properties in Jambuluwuk’s portfolio have meeting facilities, while Jambuluwuk Convention Hall & Resort Batu also features outdoor activities such as ATVs and flying fox.

On whether the hotel group would enter the business hotel category, Mella said: “We do have that plan, but we will only manage properties, not build our own.”