Nine months after the relaunch of the iconic Tower Wing of Shangri-La Hotel, Singapore, Karen Yue discovers that new excitement has set in with the recent completion of its family-friendly facilities
Shangri-La Hotel, Singapore sits in a lush and serene part of the city state’s premium shopping and lifestyle district, a perfect blend for travellers who desire to be within easy reach of entertainment but without the noise and traffic.
Beneath the Tower Wing’s sophisticated veneer lies a paradise for little travellers. A hint of this begins at check-in, with a cheerful family concierge assigned to each arriving family. The family concierge ensures check-in is done swiftly and remains on hand throughout the stay period to assist with stay and activity requests.
The latest gems in the Tower Wing are found on the ninth floor, an entire level dedicated to families with young ones. This level houses five Themed Family Suites and 19 Deluxe Family Rooms.
You get a sense that this is a haven for little ones as you exit the elevator – giant cubic sculptures of animals greet you at the landing.
Parents will appreciate the central pantry on this floor, which provides a steriliser, washing machines and dryers. Deeper within the pantry is a locked storage space that shows off a wide range of more essentials that guests can easily request for through their family concierge – car seats, strollers, high chairs, potties, bath toys and more, all from the premium brand Stokke.
My family took the themed family suite. An orange lion mail box at the entrance of our room hinted at what was to come. Suspense mounted as we entered, as we saw only an elegant bedroom. A tiny door stood in the far corner, and through it lay the surprise for my three-year-old son.
His Safari themed bedroom featured a mural of the African plains and was furnished to resemble the abode of an explorer. A bed, a wooden table and chair on a woven rug, and faux leather suitcases sat under a tent, while a smiley lion carpet, bean bags and a reading corner completed the room decor.
His bathroom featured more shelving space, a larger vanity counter that doubles up as a diaper change station, a small foldable baby bathtub and a child toilet seat.
The hotel scores major points for providing day, night and swim diapers, wet wipes and organic toiletries for children.
No stay for children is complete without play. And Shangri-La Hotel, Singapore delivers on play with its new Buds by Shangri-La playground on level one.
Buds houses Recharge Café, a Toddler Zone, and the Explorer Zone for children aged four and up.
It is easy to see why Explorer Zone is a hit with kids. It is made up of five themed play areas – Waterfall, a pit filled with cassia seeds; Space, for aspiring astronauts; Underwater, a submarine themed climb-and-slide structure; Fire Mountain where children can shoot soft foam balls from air guns; and Mesh Cave, a massive two-deck netted structure that meant the second level was one giant, bouncy trampoline.
Regular activities are held in three play rooms – Stage, a music room; Muddy, an arts studio where children are encouraged to paint on walls; and Bake, where children can discover the joys of cooking.
Buds extends outdoors with a giant pirate ship play structure and a splash pad. Guests must be registered to enter Buds and are given RFID wristbands. The outdoor play zone is gated and manned.
Other facilities that families will appreciate include a swimming pool with a wading pool and lush internal gardens which the hotel is known for.
There are five restaurants and four bars at Shangri-La Hotel, Singapore. The Lobby Lounge where celebrated local hawker dishes are served, Origin Bar, Origin Grill, NAMI Japanese restaurant are new, a result of Tower Wing’s renovation and rebirth.
For families with young, fussy eaters, The Line buffet restaurant is the best option. The restaurant’s famous generous buffet spread will surely offer something that pleases picky palettes.
The well-thought-out, family-friendly facilities and services are impressive. I like that the children facilities are set away from the hotel’s meeting facilities, effectively separating two distinct sets of guests.
No. of rooms: 503 guestrooms and suites in the Tower Wing
Rates: From S$430 (US$326) a night in a Deluxe Family Room; from S$900 a night in the Themed Family Suite