Melbourne Airport steps up tech transformation with SITA

Melbourne Airport has extended its contract with technology partner SITA for flexible and passenger-friendly technology.

The technology is part of the airport’s multi-billion dollar pipeline of investment that will see it welcome almost 70 million passengers annually by 2038.

Melbourne Airport at night

SITA already supplies a variety of services for passenger check-in and bag drop in the Melbourne Airport International Terminal. Those technologies will increasingly be rolled out across other terminals, expected to culminate in more than 400 passenger touchpoints including mobile and standard check-in desks, gate boarding, self-service check-in kiosks, hybrid and standard self-bag drops.

These are based on SITA’s common-use platform, AirportConnect Open, which is used at hundreds of airports worldwide. In particular, the hybrid check-in areas will allow the airport to offer an optimal mix of agent and self-service passenger processing based on the time of day, type of passenger traffic and airline preference. This flexibility supports the traveler-focused redesign of the airport terminals.

Luke Halliday, CIO, Melbourne Airport, said: “Technology plays an increasingly important role in the operation of an airport, particularly as we strive to streamline the passenger journey through the airports and make the processing experience as unobtrusive as possible. We needed a partner that could join us in delivering against that vision and provide the best solutions to meet our changing needs as we expand.”

Melbourne Airport provides 24/7 curfew-free operation and terminal layout, offering good connectivity and the lowest minimum connection times of any major Australian airport. Melbourne itself is projected to be Australasia’s largest city by population by the year 2030. SITA’s technology is expected to help the airport manage its future growth while maintaining its level of passenger service.

SITA also provides common-use services at other major airports in Australia including Brisbane, Adelaide, Gold Coast and Cairns.

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