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Gladys Caligagan, conference director, Digital Travel Summit APAC, argues why travel operators need to undergo digital transformation to deliver hyper personalised experiences to cater to a growing pool of millennial travellers.
As competition in the travel activities space is expected to grow in tandem with the market size, players in this increasingly hot sector will...
Personalisation, a concept that lies at the very heart of the travel industry, is no longer a trend but an obligation, as every player...
Growing demand for personalisation in travel has put DMCs and travel operators’ expertise into sharper focus, but at the same time the tailor-made wave has opened up new concerns for players and even put traditional industry relations under question.
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