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Despite a new emphasis on safety and security, hotel design is set to continue foregrounding sustainability, technology and personalisation.
Gladys Caligagan, conference director, Digital Travel Summit APAC, argues why travel operators need to undergo digital transformation to deliver hyper personalised experiences to cater to a growing pool of millennial travellers.
As competition in the travel activities space is expected to grow in tandem with the market size, players in this increasingly hot sector will...
Personalisation, a concept that lies at the very heart of the travel industry, is no longer a trend but an obligation, as every player...
Growing demand for personalisation in travel has put DMCs and travel operators’ expertise into sharper focus, but at the same time the tailor-made wave has opened up new concerns for players and even put traditional industry relations under question.