Tag: Customer Experience
Ensuring a seamless return to the travel experience in APAC
Contentsquare’s senior vice president, Asia Pacific & Japan, Albert Nel, shares four actionable insights into digital consumer behaviour in the travel and hospitality industry
Cendyn makes CRM technology more accessible to speed up hotel recovery
An existing pressure on hotels to adapt to evolving technology and customer behaviours has only intensified during the pandemic and travel disruption, as managers...
Navigating the next frontier of hospitality with smart video
As focus on traveller safety and enhanced customer experience comes to the fore, hotels can turn to video analytics for insights to guide their decisions, says Benjamin Low, vice president, Asia Pacific, Milestone Systems
Travel brands must up customer experience to win in APAC
When it comes to customer satisfaction in Asia-Pacific, many travel brands are falling short. Mao Gen Foo, head of Southeast Asia, Qualtrics gives his two cents on why this must change for brands to stay competitive
