Tag: Customer Experience

Malaysia Airlines continues to focus on operational consistency and customer flexibility amid a changing travel environment. The airline maintained on-time performance above 90 per cent...

Star Alliance has introduced a new lounge at Guangzhou Baiyun International Airport’s Terminal 3, adding to its presence at the airport as international traffic...

Ascott is investing in AI-focused infrastructure as part of a shift towards agent-led travel planning and booking. The company is working with Accenture, Amadeus...

Changi Airport Group (CAG) and Plaza Premium Group (PPG) have begun redevelopment of the former Commercially Important Persons terminal site, with plans to create...

Airlines and aviation stakeholders are increasingly turning to data and digital tools to place passengers at the centre of response strategies during disruptions. However,...

BWH Hotels is preparing for a brand transformation centred on a revamped loyalty programme designed to strip away industry complexities and appeal to a...

Emirates and OpenAI have entered a strategic collaboration to advance AI adoption and innovation across the airline. The collaboration will include enterprise-wide deployment of ChatGPT...

Today’s travellers want personalised, seamless and instant, whether at the trip planning stage or during the trip itself, say industry experts during the Connected...

Edmund Ong, general manager of Trip.com Singapore, shares how predictive AI helps travel companies meet customer needs and deliver smoother, more personalised journeys

The much-anticipated conference will provide attendees with deep insights on the reinvention needed to stay relevant and competitive, as well as the new frontiers to conquer in the future of travel