Tag: Customer Experience
Changi Airport Group, Plaza Premium Group to develop private terminal and...
Changi Airport Group (CAG) and Plaza Premium Group (PPG) have begun redevelopment of the former Commercially Important Persons terminal site, with plans to create...
Airlines stress communication during disruptions
Airlines and aviation stakeholders are increasingly turning to data and digital tools to place passengers at the centre of response strategies during disruptions. However,...
BWH Hotels revamps loyalty programme to attract younger travellers
BWH Hotels is preparing for a brand transformation centred on a revamped loyalty programme designed to strip away industry complexities and appeal to a...
Emirates teams up with OpenAI to advance AI innovation
Emirates and OpenAI have entered a strategic collaboration to advance AI adoption and innovation across the airline.
The collaboration will include enterprise-wide deployment of ChatGPT...
Personalisation and privacy key as travellers expect frictionless experiences
Today’s travellers want personalised, seamless and instant, whether at the trip planning stage or during the trip itself, say industry experts during the Connected...
When travel platforms anticipate your next trip
Edmund Ong, general manager of Trip.com Singapore, shares how predictive AI helps travel companies meet customer needs and deliver smoother, more personalised journeys
Digital Travel APAC 2022 returns to in-person conference format for its...
The much-anticipated conference will provide attendees with deep insights on the reinvention needed to stay relevant and competitive, as well as the new frontiers to conquer in the future of travel
Ensuring a seamless return to the travel experience in APAC
Contentsquare’s senior vice president, Asia Pacific & Japan, Albert Nel, shares four actionable insights into digital consumer behaviour in the travel and hospitality industry
Cendyn makes CRM technology more accessible to speed up hotel recovery
An existing pressure on hotels to adapt to evolving technology and customer behaviours has only intensified during the pandemic and travel disruption, as managers...
Navigating the next frontier of hospitality with smart video
As focus on traveller safety and enhanced customer experience comes to the fore, hotels can turn to video analytics for insights to guide their decisions, says Benjamin Low, vice president, Asia Pacific, Milestone Systems
