Tag: Customer Experience

Hong Kong Airlines has moved its check-in counters at Hong Kong International Airport from Terminal 1 (T1) to the new Terminal 2 (T2), becoming...

Ramakrishnan CN, co-founder and CPO of Greytt.ai, examines how the travel industry is failing to convert the fast-growing longevity traveller segment, and why aligning with behaviour-driven priorities – rather than traditional booking metrics – could unlock significant gains

Marriott Bonvoy has released a new regional report examining how travel preferences and local market behaviours are reshaping hotel loyalty engagement across Asia-Pacific excluding...

Agoda has launched a new multi-product booking engine that enables travellers to book flights, accommodation and activities in a single transaction. The update allows users...

Malaysia Airlines continues to focus on operational consistency and customer flexibility amid a changing travel environment. The airline maintained on-time performance above 90 per cent...

Star Alliance has introduced a new lounge at Guangzhou Baiyun International Airport’s Terminal 3, adding to its presence at the airport as international traffic...

Ascott is investing in AI-focused infrastructure as part of a shift towards agent-led travel planning and booking. The company is working with Accenture, Amadeus...

Changi Airport Group (CAG) and Plaza Premium Group (PPG) have begun redevelopment of the former Commercially Important Persons terminal site, with plans to create...

Airlines and aviation stakeholders are increasingly turning to data and digital tools to place passengers at the centre of response strategies during disruptions. However,...

BWH Hotels is preparing for a brand transformation centred on a revamped loyalty programme designed to strip away industry complexities and appeal to a...