TTG Asia
Asia/Singapore Monday, 30th March 2026
Page 973

Japan moves to ease travel ban on Singapore, Cambodia, Malaysia

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Nagoya (pictured) now connected to Jakarta

Japan will grant entry to expatriates and businesspeople from Singapore and Cambodia from September, as part of the country’s reopening efforts that is expected to provide a small measure of relief to its battered hospitality sector.

Since the start of the pandemic, Japan has tightened entry restrictions, which apply to nationals of 159 countries and regions as of August 30. But in August, it began talks with 16 nations, including Singapore, Malaysia and Cambodia, to discuss resumption of travel.

Japan will reopen her doors to select travellers from Singapore, Cambodia and Malaysia; Nagoya Castle in Japan pictured 

Singapore and Japan will resume cross-border travel for expatriates and businesspeople under two schemes starting in September. Business travellers will be allowed to move and work within a limited area, and will be confined to their accommodations during their first 14 days of stay.

Cambodian prime minister Hun Sen and Japan’s foreign minister Toshimitsu Motegi have agreed for the two countries to reopen borders for expatriates. Expat arrivals from Cambodia will be granted entry from early September, provided they observe a 14-day self-quarantine period.

In addition, Motegi and Prak Sokhonn, Cambodia’s deputy prime minister, will work towards easing entry restrictions on short-term business travellers.

Japan has also agreed to permit entry to Malaysian expatriates within September, with efforts underway to extend entry to students from Malaysia.

Following the announcements, Japan’s largest travel agency, JTB Corporation, has received numerous requests from businesspeople to travel to Singapore, Cambodia and Malaysia, a JTB spokesperson told TTG Asia. Of those inquiries, customers have asked JTB to handle flight tickets, hotel reservations and local tours, he said.

While Japan’s easing of entry restrictions will likely have limited impact on its wider tourism industry, the move is expected to provide some relief to the struggling hotel sector, particularly in major cities.

Pre-Covid-19, the South-east Asian markets were growing in importance for Japan. However, in July 2020, the country welcomed a mere 10 arrivals from Singapore, down from 21,716 in the previous corresponding period, while less than 10 people entered Japan from Malaysia, down from 22,957 over the same period the year before.

On September 1, Japan Airlines increased its flights to Singapore from two to three roundtrip flights per week between Tokyo Narita and Singapore Changi.

Grab and Klook team up for region-wide attractions push

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Grab and Klook

Ride-hailing app Grab has entered a partnership with booking platform Klook to launch a new Attractions feature on the Grab app, encouraging users to book domestic experiences and promotions across South-east Asia.

The new Attractions tile will give Grab users access to Klook’s catalogue of more than 100,000 attractions, tours, F&B outlets, local activities, as well as offers from partners such as Disneyland and Legoland.

Grab users can now discover and book a world of experiences via the newly-launched Attractions tile on the Grab app, powered by Klook

In Singapore, attractions available for booking include the AJ Hackett Sentosa Bungy Jump, NERF Action Xperience as well as island-hopping at St John’s Island and Kusu Island. Users can also support small businesses through activities such as a pottery class at Thow Kwang Pottery Jungle, one of Singapore’s oldest dragon kilns.

“The pandemic has hit the tourism sector hard and made travel difficult, but we know that many South-east Asians still harbour a deep-rooted desire to explore and discover new adventures. Our partnership with Klook gives our users the best way to uncover new experiences locally, which we also hope will drive more support towards businesses that depend on tourism,” said Jerald Singh, chief product officer and head of geo, Grab.

Marcus Yong, vice president of APAC marketing, Klook, added: “With months of pent-up demand and staying indoors, travellers are eager to turn to their next accessible and available option: domestic experiences. This integration will provide both Grab and Klook users with a more seamless, mobile-first experience to discover and book unique experiences right in their backyards.”

Grab users can book and checkout these activities with GrabPay, and earn GrabRewards points. The reservations and promotions can be redeemed through the Grab app without the hassle of physical receipts or tickets.

More features and initiatives will be rolled out in the coming months, including a wishlist function, reviews and integration with other Grab services, such as booking a ride to the attraction or booking an admission ticket while on the ride to a theme park.

Malaysia bans long-term pass holders from three countries

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Genting to commence domestic cruises from Hainan

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Genting Cruise Lines (GCL) is forging a strategic partnership with the Sanya CBD Administration and a national travel industry corporation to establish a joint venture company to facilitate operations of Dream Cruises’ flagship in Sanya.

The goal of the new joint venture will be to launch domestic cruise itineraries out of the central cruise hub of Hainan, and to support the development of a free trade, pilot cruise tourism zone on Hainan Island.

Genting Cruise Lines to set up a joint venture company in Sanya to drive cruise tourism growth in Hainan

GCL said in a press release that Sanya boasts an abundance of advantages to complement the pilot implementation of the Hainan Cruise Port Sea-Upstream Route plan, such as the first dedicated cruise terminal providing the only cruise itineraries to the Xisha islands in the country. The city’s location also allows for the longest number cruising days for domestic sailings, and there are plans to further develop Sanya into the largest cruise homeport in China, it added.

The Sanya CBD, one of the 11 districts and parks implementing Hainan’s free trade port policies, manages the Sanya Headquarters Economy division, the CBD division and the cruise and yachting division.

To further boost tourism and reinforce the positioning of the Hainan Free Trade Port, the Hainan government announced earlier this year the pilot plan for the Hainan Island Cruise Itineraries for Chinese-funded Flag of Convenience Ships, providing more options for cruise companies.

GCL president Kent Zhu said: “The establishment of a joint venture company in Sanya demonstrates our commitment and determination to further drive the development of cruise tourism in Hainan. Our aim is to provide a dedicate presence in Sanya, focused on promoting the rich cultural heritage of the island coupled with the wealth of cruise experience of Genting Cruise Lines.

“In the post-pandemic era of travel, we hope that the authorities will further relax their policy for cruise companies operating domestic cruises and we will leverage on policies in Hainan, such as the Flag Of Convenience pilot programme, to entice inbound international travellers.”

Diethelm Travel’s e-market platform connects artisans with buyers

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Diethelm Travel Group has launched an online marketplace showcasing handcrafted products sourced from its staff and partner communities.

The curated marketplace, marketplace.diethelmtravel.com, seeks to connect Asian artisans and makers with a worldwide audience, during a time when many Asian borders remain closed to foreign tourists.

Diethelm Travel launches online marketplace to support people whose livelihoods have been impacted by the pandemic

Available for international orders, the marketplace currently features a variety of high-quality, handcrafted goods, sourced by Diethelm Travel Thailand. The company plans to expand its product line by sourcing from all 13 Asian countries it operates in, with profits from each sale going directly to the makers.

One such community providing goods is a village in Thailand’s Sukhothai province that usually benefits from Diethelm Travel guests participating in community-based tourism programmes. The village is also known for its unique way of using natural mud to dye cotton fabric to create distinctive hues and a soft feel. With the evaporation of tourism-generated income, the community is turning to selling its fabric goods for financial security.

Stephan Roemer, CEO of Diethelm Travel Group, said: “As the Asian travel industry continues to be at a standstill due to the Covid-19 pandemic and strict government restrictions, we’re still committed to connecting people across borders and supporting both our team and the communities we work in. By making a purchase through Diethelm Marketplace, you’re not only receiving a unique handmade good – or “souvenir” – but helping support people whose livelihoods have been greatly affected by the current global situation.”

Select accommodation deals available for people already in Thailand are also listed on the marketplace website for easy online local bookings.

AirAsia India strikes car rental deal with Avis

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Air Asia Airbus A320 at Kuala Lumpur airport (KUL) in Malaysia. Airbus is an aircraft manufacturer from Toulouse, France.

AirAsia India has partnered with Avis India to offer the airline’s passengers discounted car rental services, as travellers increasingly seek private modes of transport.

AirAsia India guests can opt to hire airport transfers, chauffeur-driven vehicles, long-term car rentals or self-drive cars from Avis’s fleet of mid, premium, luxury and SUV cars.

AirAsia India and Avis partner to offer premium car rental services for the airline’s passengers

Through this partnership, AirAsia India guests can use the services of Avis across 14 cities – Delhi, Noida, Gurugram, Faridabad, Bengaluru, Mumbai, Hyderabad, Chennai, Kolkata, Chandigarh, Kochi, Pune, Bhubaneswar, and Jaipur. They will also be able to enjoy other benefits such as complimentary upgrades in India and internationally.

Sunil Gupta, managing director and CEO, Avis India, said: “In the wake of coronavirus, many people remain apprehensive about taking public transport or booking cabs. With this partnership, we are happy to take forward the responsibility to offer a hassle-free and safe travel experience once our travellers depart the airport.”

Genting HK sells Zouk Group for US$10.2 million

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Banking on home market

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Ipoh’s senic Mirror Lake

Malaysia’s travel and tourism industry is making a slow comeback, thanks in part to the persistent efforts of the federal and state governments as well as the private sector to revive domestic interest.

Incentives for Malaysians to holiday within the country include personal income tax relief of up to RM1,000 (US$235) on domestic tourism expenses as well as service tax exemption at hotels. These are in addition to attractive deals and promotions that local tourism suppliers have rolled out to entice bookings since the removal of interstate travel bans on June 10.

Ipoh’s senic Mirror Lake

Malaysian Association of Tour and Travel Agents (MATTA) president, Tan Kok Liang, said the industry was on track for recovery, in line with the United Nations World Tourism Organization’s projection that travel and tourism rebound would happen in 2021.

The minister of tourism, arts and culture, Nancy Shukri, expects the tourism industry to begin recovering in 2Q2021.

While there is a strong dependence on the domestic market, Nigel Wong, director of Urban Rhythms Tours, Adventures and Travel, said there was a challenge in getting locals to book with tour operators.

He explained: “Domestic guests prefer to make their own arrangements and bookings. They do not realise that a tailor-made programme designed by a travel agent will result in convenience and time savings.”

To get residents to put their faith in local travel agents, Urban Rhythms is promoting interesting experiences that excite the senses, such as food tours with wine pairings in Penang and Ipoh as well as hidden gems that many Malaysians are unaware of due to a lack of promotions.

“This includes Ulu Tupai Waterfalls in Taiping, which is a pristine nature retreat just 15 minutes’ drive from Taiping town, and the many small nature resorts in Janda Baik, Pahang, which offers nature excursions and visits to fruit and vegetable farms,” Wong detailed.

May Chiong, product planner at Malaysian Harmony Tour & Travel, said the agency has been successfully selling tour packages and hotel stays on Facebook Live since June. Response has been good.

She said: “We use our in-house talents to lead the video programme in an engaging manner and we always include attractive packages offering good value to our Facebook fans.”

Chiong said live-streaming has also helped the company to build brand awareness in the domestic market. The company dealt mainly in outbound tourism pre-pandemic, but had to pivot to domestic tours and products for survival.

She observed that domestic travellers are price sensitive and prefer to shop around for good deals.

“We attract them by working with hotels to create attractively priced packages. Beach retreats and Instagrammable destinations are doing well, especially on weekends when families or friends travel together,” said Chiong.

Klook is also targeting domestic travellers through a series of exclusive staycation offers. Accommodation is bundled with perks, such as free massages, F&B credits and attraction passes, to create a well rounded vacation for the customer.

Emily Tan, marketing lead of Klook Malaysia, shared that nature-focused staycations and theme park hotels are in hot demand.

“Some customers enjoy a tropical paradise at Ipoh’s Belum Rainforest Resort to escape the usual hustle and bustle. Meanwhile, travelling groups with children prefer to mix hotel stays with theme parks nearby, such as Legoland Hotel Malaysia and Hard Rock Hotel Desaru Coast. This allows both the parents and children to get an enjoyable travel experience,” she said.

Tan remains optimistic that demand for local activities and experiences will continue to rise through 4Q2020, and will spike during the upcoming public holidays.”

To further boost travel confidence and peace of mind of travellers staying in certified hotels, the Malaysian Association of Hotels launched the Clean & Safe Malaysia hygiene and safety certification programme for properties in July. This is supported by the Ministry of Tourism, Arts and Culture Malaysia.

Every certified hotel is issued the Clean & Safe Malaysia label. This is the benchmark of hygiene and safety standards for the hotel industry in the country.

White paper plots way forward for Myanmar’s tourism

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Myanmar will reposition itself as a leading sustainable destination as part of a raft of measures unveiled in a white paper aimed at tourism recovery.

Entitled Tourism and Covid-19 in Myanmar: Priorities for Restarting Tourism, the white paper outlines a series of recommendations to help stimulate the industry once borders reopen.

Repositioning the country as an ecotourism destination among priorities outlined for Myanmar’s tourism restart post-Covid in new white paper; tourists preparing to get into their kayak in Boulder Island in Myanmar pictured

May Myat Mon Win, Myanmar Tourism Marketing chairperson, said: “We have to think about the opportunities. What do we have and how can we create a better situation to rebuild based on these opportunities? We have to be creative and innovative.”

Under the measures, it is recommended that the industry focuses on responsible and sustainable tourism management. This includes improving the quality of existing products and creating new activities.

Nicole Häusler, co-author of the white paper, said: “When preparing for the new normal, the focus should no longer be exclusively on the four major destinations of Yangon, Mandalay, Inle Lake and Bagan, but rather on ecotourism and outdoor and adventure activities.

Häusler added that this should include new products, such as zip lining, rock climbing, agro tourism, birdwatching, nature tourism, caving, cycling and water sports.

She said: “What’s important to adapt to these new travel trends is to consider destination readiness along the tourism supply chain. We can only establish products when a destination and community members linked to these products are ready.”

Ensuring the industry cleans up its act is another important element. Awareness raising campaigns are already underway to help industry players understand the negative impact of waste, especially plastic.

Paper co-author Thu Thu Zaw said: “We need to encourage stakeholders to stop single-use plastic waste by substituting with locally-available green products.”

Green activists are already working in various regions, including Inle Lake and Yangon, where young ambassadors have been carrying out environmental campaigns.

Looking at the Chinese market, zero-dollar tours should be banned and more licensed Chinese-speaking tour guides trained. Said Häusler: “We need to develop sustainable tours together with our Chinese colleagues to achieve benefits for Myanmar, especially along the whole tourist supply chain.”

Another consideration when reopening is visa waiver programmes and reduced visa fees, as well as complete transparency on quarantine and other restrictions travellers need to know before visiting.

Incheon Airport earns ACI’s stamp of approval

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Indore of Incheon International Airport.

Incheon International Airport, South Korea’s largest airport, has become the first airport in the Asia-Pacific region to be accredited under the Airports Council International (ACI)’s Airport Health Accreditation programme.

ACI’s Airport Health Accreditation programme assists airports by assessing its compliance to new Covid health and safety measures in accordance with ICAO Council Aviation Recovery Task Force recommendations. Areas of assessment for accreditation include cleaning and disinfection, physical distancing (where feasible and practical), staff protection, physical layout, passenger communications and passenger facilities.

Incheon Airport becomes first in Asia-Pacific to receive ACI’s Airport Health Accreditation 

“Passengers travelling through or to Seoul, Korea can rest assured that Incheon is prioritising health and safety in a measurable, established manner,” said Stefano Baronci, director general, ACI Asia-Pacific.

The ICAO-supported Airport Health Accreditation programme, launched in July, has received more than 225 applications to date. The online application process is open to ACI member airports of all sizes globally across the regions.