Vietravel Airlines set for maiden flight
Vietravel Airlines has been given the green light by the country’s aviation authority to begin operating commercial flights, with plans to take to the skies in mid-January.
The airline has begun selling tickets since January 1. With a hub in Phu Bai International Airport near Hue, Vietravel Airlines will initially operate services to Hanoi and Ho Chi Minh City, before expanding to major tourist destinations like Nha Trang, Danang and Dalat, reported VnExpress. It also plans to fly to South-east Asia, North-east Asia and the Middle East.
The airline has taken delivery of its first 220-seat Airbus A321 plane and is due to receive two more before the peak Lunar New Year travel season, according to the report. As well, it has hired some 200 pilots and flight attendants, and plans to expand its fleet to 30 for international operations.
Joining Vietnam Airlines, Vietjet Air, Pacific Airlines, Vietnam Air Services Company and the Bamboo Airways, Vietravel Airlines is the sixth air carrier in launch in the country, amid the ongoing Covid-19 pandemic that has posed unprecedented challenges to the aviation industry.
Thailand maintains focus on health and wellness tourism
The Tourism Authority of Thailand (TAT) has successfully concluded the Amazing Thailand Health and Wellness Virtual Trade Meet 2020, aimed at promoting the country’s health and wellness sector amid ongoing pandemic-induced travel restrictions.
The three-day event, which ran from December 15 to 17, was attended by 49 Thai suppliers and 82 buyers hailing from 27 countries.
Yuthasak Supasorn, TAT governor, said: “Due to the current challenging conditions during the Covid-19 pandemic, TAT has taken this opportunity to promote Thailand’s health and wellness industry. People are now more health-conscious that ever before, and Thailand is among the world’s top destinations that international tourists want to visit once the situation improves. (It also helps that) the country is globally recognised for its effective Covid-19 preventive control measures.”
The Amazing Thailand Health and Wellness Virtual Trade Meet 2020 allowed Thai health and beauty tour operators to highlight new products and services in Thailand, and connect with potential international partners.
The event boasted two main activities: a virtual trade meet with pre-scheduled appointments in three time zones, plus informative webinars including The Future Trends of Health and Wellbeing Economy: Wellness Tourism Trend 2021 session led by the director of Baramizi Lab.
TAT offices in Moscow, New Delhi and Chengdu also provided market insight updates on health and wellness pertaining to the Russian, South Asian and Chinese markets. Elsewhere, the president and CEO of the Wellness Tourism Association of Canada, in conjunction with the TAT Toronto Office, shared market insights on the North American wellness traveller.
The Department of Disease Control provided updates on key measures taken to tackle Covid-19, while the Department of Health Service Support shed light on the state of wellness quarantine in Thailand. As well, TAT provided further details on the Amazing Thailand Safety and Health Administration.
Destination updates from Phuket, Samui, and Krabi, alongside presentations from the Spa Association and the Private Hospital Association of Thailand, formed the rest of the event content.
Singapore, Malaysia abort High Speed Rail project
The High Speed Rail (HSR) project between Singapore and Malaysia has been terminated, after both countries failed to reach an agreement on changes sought by Malaysia due to the economic fallout from the pandemic.
The announcement was made in a joint statement by the prime ministers of both countries on Friday (January 1), following their meeting via videoconference on December 2, 2020 to review the status of the HSR project, including changes proposed by Malaysia.
“In light of the impact of Covid-19 pandemic on the Malaysian economy, the government of Malaysia had proposed several changes to the HSR project,” read the joint statement by the leaders.
“Both governments had conducted several discussions with regard to these changes and had not been able to reach an agreement.”
Following the termination, Malaysia has to compensate Singapore for costs already incurred, said Singapore’s Transport Ministry.
Singapore and Malaysia had signed the Kuala Lumpur-Singapore HSR Bilateral Agreement in 2016. In September 2018, both parties agreed to postpone the construction of the HSR until May 2019.
In June 2020, Singapore’s then-transport minister, Khaw Boon Wan, announced that Malaysia had requested for another seven-month extension to allow both countries to discuss Malaysia’s proposed changes to the project. Both parties had also agreed then to a final extension of the suspension period to December 31.
The proposed rail link would have cut travel time between Singapore and Kuala Lumpur to 90 minutes, as compared to over four hours by car.
Sri Lanka reopens to tourists under pilot project
Following a nine-month-long travel ban imposed due to the pandemic, Sri Lanka reopened its borders to international visitors on December 28, with the first arrivals being a group of Ukrainians in a series of charters initially under a pilot project before the country opens fully for commercial travellers.
Under the pilot project, nearly 3,000 tourists from Ukraine will visit the country, coming in batches of around 200 per flight onboard Ukrainian Budget Carrier SkyUp Airlines which is operating flights to Mattala Rajapaksa International Airport, the country’s second international airport located on the southern tip of Sri Lanka.
The 12 flights will operate till January 19, after which the authorities will review the progress of the scheme before deciding when to reopen the borders for visitors from other countries.
The first flight landed on December 28 with 180 passengers, the second the following day with 204 passengers, and the third on January 2 with 172 passengers. The visitors are travelling under a bio-bubble with limited contact with the local community to avoid Covid-19 infections. Five visitors, arriving on the first flight, had tested positive for Covid-19 and were transferred to treatment centres.
Sri Lankan tourism authorities have been pushing to reopen the country to tourism, a key sector in the country’s economy, but the process has been repeatedly delayed in the absence of a go-ahead from health officials.
Tourism minister Prasanna Ranatunga told a local newspaper that stringent measures were being taken to prevent the tourists from coming into contact with the local community. “They travel as a group wherever they go and will not be exposed to any civilians,” he said, adding: “They are always under supervision.”
The charters from Ukraine had been arranged through the business contacts of Udayanga Weeratunga, a former Sri Lankan ambassador to Russia, who is a cousin of prime minister Mahinda Rajapaksa and an influential member of the current administration. Local media have accused the former ambassador of ignoring health protocols by arranging accommodation in hotels, which have not yet been given the Covid-19 certified status by the state’s tourism agency Sri Lanka Tourism Development Authority. Visits to national parks and other places of interest are also allegedly violating health protocols, the local Sunday Times reported.
According to earlier health guidelines issued pursuant to the opening of the Mattala airport for tourism, every tourist must produce a negative Covid-19 report taken 72 hours before arrival. They will also need to take a polymerase chain reaction (PCR) test at the hotel upon check-in, and another PCR test five to six days later if they are staying for over a week.
Tourists will also be required to stay in one resort for one week before being allowed to move to another resort or hotel if their stay extends beyond that period. They will be allowed to move around in restricted areas which have been cleared by the authorities.
As of January 3, Sri Lanka has reported 44,371 Covid-19 cases and 211 deaths.
Thailand: a health and wellness powerhouse
Brought to you by Tourism Authority of Thailand
In promoting Thailand as a health and wellness destination, the inaugural Amazing Thailand Health and Wellness Virtual Trade Meet held from 15-17 December, 2020, saw 49 Thai suppliers and 82 buyers hailing from 27 countries congregate on the TTVM platform.
The virtual trade meet also provided an opportunity for Thai health and wellness related businesses to update and share best practices, trends, and new products and services in the country with potential international partners.
Two key activities evolved from this format were pre-scheduled appointments with three time durations tailored to different time zones, and informational webinars. Webinar topics presented ranged from wellness forecasts in 2021, to market insights on global travellers, to anticipated updates by the Department of Disease Control regarding the tackling Covid-19 and new norms; alongside TAT updates on Amazing Thailand Safety and Health Administration (SHA).
Destination updates from Phuket, Samui, and Krabi, along with presentations from the Spa Association and the Private Hospital Association of Thailand also provided both market specific and association updates.
Yuthasak Supasorn, TAT Governor, observed the existing challenging conditions during the pandemic is all the more reason to promote Thailand’s health and wellness industry.
He added: “People are now more health conscious than ever before, and Thailand is among the world’s top destinations that international tourists want to visit once the situation improves. This is helped because the country is globally recognised for its effective Covid-19 preventive control measures.”
In 2017 and 2018, medical, and health and wellness tourists to Thailand amounted to more than 300,000 annually. East Asian countries constituted the largest number of visitors, followed by ASEAN, South Asia, South Pacific countries, EMEA and the Americas, respectively.
The country’s growing health care industry has been supported by more than 370 hospitals, 61 of which are accredited with Joint Commission International (JCI) standards.
TAT’s overseas offices also market health-related packages to the following two segments: medical tourists, and health and wellness tourists – with the latter combining gastronomy and sport tourism products into their stays. Preferred destinations for wellness-related travels include Bangkok, Phuket, Krabi, Chiang Mai and Koh Samui.
The annual Amazing Thailand Health and Wellness Trade Meet will take place again in 3Q2021 with the event format advised closer to date, pending developments from the pandemic. Please stay tuned!
HK quarantine hotels selection draws questions
- 36 hotels across Hong Kong picked for initial phase of scheme
- Scheme is expected to boost business for struggling hotels
- Hoteliers claim inconsistency in selection process
Hong Kong has established a quarantine hotels scheme to support her intensified infection control measures against a surge in Covid-19 community cases. Since December 22, all travellers arriving in Hong Kong from countries outside of China must undergo a 14-day compulsory quarantine at designated quarantine hotels.
Designated quarantine hotels will only receive quarantined travellers who will arrive in appointed transportation provided by the government.
According to Hong Kong’s Food and Health Bureau, invitations to join the scheme were issued to more than 2,000 hotels and guesthouses with valid hotel licences or guesthouse licenses. Some 100 applications were received, and 36 from nine different districts were eventually qualified to form the first batch of designated quarantine hotels.
A bureau spokesperson told TTG Asia that the government sought participation from different hotel groups and properties with varied price ranges.
“We primarily consider whether the design, facilities and operations of the hotels meet the government’s infection control requirements. Other factors include location, room rate, number of rooms offered by the hotels; they must also pass the inspection conducted by the Department of Health and other relevant departments…”, the spokesperson further explained.
A copy of the invitation letter provided to TTG Asia by hoteliers showed other requirements – the hotel has to be in a standalone building, centrally managed and have individual rooms with toilet/bathroom without the need to share daily-use facilities; and the hotel operator must close all ancillary guest facilities (such as gym, spa and restaurant), and reject appointments or bookings for facilities for purposes other than lodging for quarantine guests.
Commenting on the first batch of designated quarantine hotels, the spokesperson said room rates ranged from HK$300 (US$38.70) for non-suite room types to several thousands for suites, with 80 per cent of rooms offering rates of under HK$1,000.
“We will consider allowing more hotels to join the scheme if situation warrants,” the spokesperson added.
Business booster and disruptor
As wage subsidies for the travel and tourism industry have concluded end-November 2020, the quarantine hotels scheme is seen as a lifeline for hotels struggling to cope with severely reduced business due to the ongoing pandemic and travel restrictions.
Hotels contracted under the scheme will obtain quarantine travellers for 60 calendar days, with rates set on a full-board basis. The government is committed to a minimum guarantee of 50 per cent room nights during the contracted period and at the rate of 70 per cent of the hotel’s non-suite rate per room night or HK$600, whichever is lower.
However, the scheme is not palatable to all hoteliers.
Local chain Tang’s Living Group, which owns 15 hotels across the destination, has chosen to skip programme due to a desire to protect its guests and employees. “With long-stay being one of our key pillars of business, ensuring a safe, healthy and comfortable environment for all perpetually is of paramount importance,” explained the company spokesperson.
Likewise, Hyatt Centric Victoria Harbour Hong Kong has also chosen to prioritise its staff and existing guests. Long-stay residents account for 20 to 30 per cent of the hotel’s occupancy each month, revealed general manager Andy Chang. Being in the quarantine hotels scheme would mean inconveniencing these guests as they would have to find alternative accommodation, he said.
Confusion abound
Despite the published selection guidelines, some Hong Kong hoteliers said the process had been anything but clear.
A hotelier who asked for anonymity, said that although her property had experience in serving voluntary quarantine guests earlier in 2020, her application to be a designated quarantine hotel was rejected.
She said the rejection was due to a failure to meet certain requirements, such as not being in a standalone building. “The result made me so frustrated and confused, as some of the designated quarantine hotels (do not meet the criteria). The Landmark Mandarin Oriental Hong Kong, for instance, is approved but it is attached to a mall. Another approved hotel, Four Points by Sheraton Hong Kong Tung Chung, was not even opened (at the point of selection), and has no experience in handling (quarantine cases),” the hotelier said.
In the case of Four Points by Sheraton Hong Kong Tung Chung, the hotel expressed in a press statement that it has “passed the infection control inspection by the Department of Health and other relevant departments including the Electrical and Mechanical Services Department and the Buildings Department” and that it is compliant with all health guidelines. Precautions are also in place to protect its staff, such as by way of providing protective gear to all associates and have them undergo Covid-19 tests every 14 days.
Girish Jhunjhnuwala, founder and chief executive of Hong Kong-based Ovolo Hotels, told TTG Asia: “Although Mojo Nomad Aberdeen owned by the group has been included (in the scheme), it is the one least suited (for quarantine).”
He explained that Ovolo Hotels was among the first hotel chains to provide quarantine stays for returning residents since March 2020, chalking up more than 1,500 quarantine stays and 21,000 quarantine room nights of experience. The properties have earned numerous positive feedback from guests for their “gold standard quarantine service”.
Despite this, none of the experienced quarantine hotels in the group were qualified for the quarantine hotels scheme. The government decision has cost Ovolo Hotels about 8,000 room nights of quarantine stays between December and March 2021. The company has launched a petition seeking support to be included on the quarantine list, and has received high-profile support including from the Australian Chamber of Commerce in Hong Kong.
Similarly, OZO Wesley Hong Kong, which also accommodated quarantine travellers earlier in the year, has been left out of the approved list of hotels. ONYX Hospitality Group, area general manager Hong Kong, Annie Shum, commented: “With many hotels already offering quarantine services, we are on the government’s reserve list and are ready to be at service at short notice.”
Yet another gripe arising from the scheme, according to another Ovolo spokesperson, is the government’s failure to abide by its earlier indication that only one hotel per group would be appointed.
It was pointed out that Magnificent Hotel Investments, which operates Best Westerns, Ramada and Grand City properties, has six hotels qualified for the programme. Far East Consortium, which operates Dorsett properties and the Lan Kwai Fong Hotel @ Kau U Fong, has four qualified hotels. Three of Regal Hotel Group’s properties are also qualified. Altogether, the three hotel groups supply 5,366 rooms to the programme, making up almost half of the total inventory.
Jhunjhnuwala also highlighted cases of price gauging by certain designated quarantine hotels. Local Chinese-language newspaper, Ming Pao, had on December 22 reported on such incidents, citing a family that had their booking rates revised from HK$12,180 prior to the announcement of the scheme, to HK$23,800 after the hotel had made it to the list.
With these many concerns around the selection and enforcement process, Jhunjhnuwala said a review was necessary.
Plotting post-pandemic travel: Six technology trends set to transform air travel in 2021
2020 will go down in the history books as the air transport industry’s most turbulent year to date, with massive fluxes in passenger volumes globally due to the Covid-19 pandemic. Runways emulating plane graveyards served as a visceral reminder of the vulnerable economics of the air transport industry.
Emerging from government-imposed travel bans and nationwide lockdowns during the first half of the year was not enough to prompt travelers to return to the skies en masse. After showing some positive signs over the northern hemisphere summer months, global passenger traffic at the end of November 2020 slumped back down to 48 per cent year-on-year (YoY) from 2019, according to SITA data. Regaining passenger confidence has become a critical factor for airlines to weather the ongoing economic storm.
Reasons to be hopeful
No territory is left unscathed by the impact of Covid-19 and many western countries are buckling into their second wave response protocols with lockdowns reinstated in the UK, Europe, and parts of the US, much to the fatigue of struggling businesses and citizens.
Despite the bleak travel outlook for the 2020 holiday season in western countries, there are reasons to be hopeful for 2021. Fringe and emerging technologies that were sidelined during the previous decade of industry growth are now being examined with fervent scrutiny to evaluate their efficacy in solving crucial Covid-19 challenges.
For example, Health ETAs (Electronic Travel Authority), where electronic verification of a passenger’s health status is required upon entry to a country, look set to be commonplace by next year. Their usage will become standardised as new Covid-19 vaccines are made available in 2021.
Accelerated digitisation
Increasing passenger safety, boosting passenger confidence, and making airport and airline operations significantly more efficient, adaptable, and intelligent is the new blueprint for survival, and eventually, growth. Significant steps in these areas have already been taken.
Despite being synonymous with stalled economies and cancelled events, 2020 was a year of accelerated technology adoption across the air transport industry.
From head-mounted thermal scanning devices to technology-supported social distancing measures, new technologies have seeped into our airports and changed the passenger experience. That pace of innovation adoption sets a scene for rapid industry transformation over the next few years and will force a historically slow-moving industry into action.
The pandemic has prompted a new focus on trust. The industry must regain the trust of passengers, while airport and airline workers must trust the measures taken and the environments they are working in are sufficient to keep them safe.
David Lavorel, CEO of SITA at Airports and Borders, plots a new course for aviation’s recovery in 2021 and predicts a smarter, safer, and more sustainable travel industry fit for people and planet. Here are the six technology trends set to underpin this metamorphosis.
1. Advanced self-service and biometrics
The digitally optimised traveller experience makes use of facial recognition and touchless technologies, embedded in various self-service devices. Automation and biometrics will become the norm rather than the exception at leading airports globally in the next few years.
SITA has already implemented Smart Path self-service biometric and mobile technology and automated the outbound passenger journey at several airports, including Beijing and Miami. These deliver a ‘walk-through’ airport experience, where passengers can simply use their face as their boarding pass and walk from the taxi to the plane in a fluid and seamless fashion. Improved processing efficiency means less time in line and more social distancing for all passengers.
A key benefit during the Covid-19 era is that the process removes the need to touch any airport equipment, reducing the risk of infection significantly. Once airborne, passengers are increasingly being offered services via Wi-Fi or 4G networks to avoid any non-personal touchpoints (such as seat-back inflight entertainment screens) and respect social distancing – boosting confidence onboard as a result.
As well as biometrics and automation for improving passenger processing, there is a huge opportunity to increase efficiency and safety for airport and airline crew using technology like SITA Smart Path. In November 2020, SITA announced a trial with Etihad to use facial recognition technology to identify and authenticate crew members, allowing them to complete check-in procedures and mandatory pre-flight safety and security questions digitally via their own mobile devices. The new initiative has replaced a kiosk-based check-in process which required crew to use their staff identity cards as a form of authentication.
2. SDN innovation and evolving airport operations in response to Covid-19
Passenger flow management technologies such as SITA Airport Management provide real-time passenger monitoring and actionable insights, for airports to understand and manage passenger movement throughout the airport. It will become a necessity to pro-actively manage crowd density and social distancing during daily operations, as well as longer-term planning.
Utilising technology, like SITA’s Information Display System, airports can send passengers personalised mobile messages. This added level of communication places passengers at ease throughout their entire airport journey.
Innovation in software defined networks (SDN) is also enabling more resilient and agile airport operations that can respond to the changing demands of travel during and after the pandemic. For example, SITA’s SDN portfolio allows multiple airlines, ground handlers, and other tenants to access the same virtualised infrastructure in the cloud, delivering more scalable and agile connectivity. Leveraging Orange Business Services’ Flexible SD-WAN portfolio, this drives greater cost efficiencies and supports the airline industry’s drive to migrate applications to the cloud.
3. Internet of Things, artificial intelligence and machine learning
The Internet of Things (IoT) has held great promise for some time, but the convergence of 5G, maturing Artificial Intelligence (AI) programmes, and the ubiquity of sensors embedded into cheaper hardware is bringing this vision to life. The IoT creates a network of data-producing devices and assets that converse and increase efficiency across the airport. Examples of technologies that harness IoT and AI to solve business problems are robotics and autonomous vehicles, computer vision, language, virtual agents, and machine learning.
Machine learning algorithms detect patterns and learn how to make predictions and recommendations by processing data and experiences, rather than by receiving explicit programming instructions. Already, SITA is seeing an increased use of real-time data to intelligently handle turbulence and shifting weather patterns. The company recently announced a solution with eWAS Pilot that delivers both forecasts and satellite-based observation data, enabling crews to avoid the avoidable and create more economic, intelligent, and flexible flight plans.
While helping to address immediate needs like sanitisation, social distancing, and the automation of customer support processes, the combination of these technologies potentially signposts a Fourth Industrial Revolution, where, beyond airports, the physical world around us becomes connected and intelligent.
AI algorithms will be key to efficiency, with sophisticated AI becoming the secret sauce for airports. Airports will use visually-enabled analysis supported by AI-based recommendations to bring real-time 3D simulations of operations to life for all stakeholders, improving operational efficiency, and enhancing the passenger experience.
4. Development of a digital identity for air travel
In the coming years, we expect that the development of a digital identity will replace the traditional passport. One approach is a Digital Travel Credential (DTC), currently being explored and progressed by key industry bodies like ICAO.
Another potential solution is self-sovereign identity, a form of digital identity giving travellers control over how their personal data is shared and used. It adds a layer of security and flexibility, allowing the identity holder to reveal only the data required for any given transaction or interaction.
The benefits of using self-sovereign identity include lower financial transaction costs, protecting people’s personal information, limiting opportunity for cybercrime, and simplifying identity challenges in various fields, including travel, healthcare, banking, IoT, and voter fraud.
5. Vaccination visas, Health ETAs, and Advanced Passenger Processing
Health ETAs allow governments to receive the information they need to help reduce the risk of infection from travel and tourism. Travellers are required to provide information on their health status – potentially including PCR test results that indicate the presence of Covid-19 antigens – and are informed of that assessment’s outcome in advance of travel. This will give travellers the confidence before they start that they will be allowed to complete their journey.
Advance Passenger Processing (APP) brings the ability to assess the risk, including health risks, and allow or deny travel at check-in. When coupled with the implementation of a Health ETA service, it enables real-time checks to be performed to confirm that each traveller has completed the required health checks and is eligible to travel.
6. Blockchain for aviation industry-wide savings
It is almost as though the blockchain was invented for the air transport industry. Blockchain is about sharing information safely among different industry players. It is about providing one truth at a given point, that can be used to facilitate workflow and the exchange of data. This trusted network is tailor-made to address some key challenges of Covid-19 without compromising passenger experience or data privacy.
PwC estimates that the use of blockchain could increase aerospace industry revenue by as much as four per cent or US$40 billion, while cutting maintenance repair and overhaul (MRO) costs globally by around five per cent or US$3.5 billion. Savings will be derived from secure document storage, ensuring confidentiality and data privacy, improved insights on repair time and inventory, automated workflows, and more efficient record reconciliation.
In 2020, blockchain was successfully used in a SITA Blockchain Alliance MRO Proof of Concept to record and track two separate strands of information for each aircraft part: a digital thread and a digital passport. The digital thread provided the real-time status, chain of custody, and back-to-birth track and trace of the aircraft part over time. The digital passport – like a human passport – provided the indisputable identity of a part and contains other vital data such as certification of airworthiness to prove ownership.
From a passenger perspective, customs processes are another area where blockchain can solve challenges. Airports, airlines, and governments can share baggage content information to pre-clear bags at arrival, hence, avoiding the need to recheck bags in transit. Improving efficiency in this department, and further reducing the chances of baggage mishandling on arrival, is good news for passengers.
Covid-19 presents a minefield of data sharing challenges between the dozens of organisations required to collaborate during a single passenger journey. Being able to share critical information safely and instantly will result in easier, smarter, and safer air travel for all, encouraging a return to the skies and strengthening the resilience of the air transport industry for years to come.
Accor Ambassador Korea grows footprint across country
Accor Ambassador Korea has signed four new hotels in South Korea, which will see the group enter Pyeongtaek, Mokpo and Jeju for the first time.
Set to open in mid-2021, Mercure Ambassador Jeju will feature 72 guestrooms, an array of dining outlets, a pool, spa and indoor driving ranges.
Meanwhile, the 360-room ibis Styles Ambassador Incheon Airport is slated to open come 2022 in the International Business Complex II of Incheon International Airport.
Boasting 219 rooms, Mercure Ambassador Pyeongtaek will be located in the high-tech industrial area near to the US army base and residential district. Set to open in 2024, the hotel will house a restaurant and bar, meeting room and business centre, a swimming pool, spa and fitness centre.
Lastly, opening in 2025, the 235-room Mercure Ambassador Mokpo will boast a restaurant and bar, a 500-seat convention and meeting facility, fitness centre, pool and kids’ club.
With the new additions, Accor Ambassador Korea will operate 33 hotels and resorts across 10 destinations in South Korea by 2025.
Google rolls out new tools to aid tourism recovery
Google has launched the Travel Insights with Google platform designed to provide insights into travel demand to drive data-driven decisions.
The platform is built around three new tools: Destination Insights, Hotel Insights and The Travel Analytics Centre.
The Destination Insights tool gives travel businesses, governments and tourism boards information on the top sources of demand for a destination, and the destinations within their countries that travellers are most interested in visiting. This helps them map out a possible resumption of travel on specific routes and make choices about where to communicate with potential future travellers.
Meanwhile, the Hotel Insights tool is designed to provide hotels of all sizes, especially small and independent properties, with extensive insights about demand for hotel bookings from Google searches daily. This allows them to understand where demand for their property may be coming from for more effective target marketing as they plan their recovery.
Available to Google’s commercial partners in the travel sector, the Travel Analytics Centre will enable organisations to combine their own Google account data with broader Google demand data and insights, giving them a clearer picture of how to manage their operations and find opportunities to reach potential visitors.
Lynette Pang, assistant chief executive, marketing group, STB, said: “The Destination Insights Tool will be an easy and useful tool for tourism stakeholders to better understand travel trends and consumer demands in a timely manner. We hope that this will empower more data-driven business decisions and fuel innovation, so as to enable businesses to reimagine their offerings and emerge stronger.”
The Shangri-La Group is now offering free Covid-19 insurance coverage to international guests staying in any of the brand’s four hotels in Singapore from now through June 30, 2021.
Underwritten by AIG, the insurance will cover up to S$250,000 (US$189,860) in emergency medical expenses, should the guest test positive for Covid-19 during their stay. The policy also covers additional accommodation (room only) and travel expenses, should the guest need to extend their stay for medical reasons.
Guests can also contact a dedicated AIG customer service team for assistance if they are diagnosed with Covid-19 during their stay in Singapore. They will also have access to round-the-clock emergency travel assistance during their trip.
Currently, the Covid-19 medical coverage is only available to international guests entering Singapore under the reciprocal green lane or on the air travel pass scheme.
Chan Kong Leong, regional CEO for the Shangri-La Group in Southeast Asia & Australasia, said: “We have chosen to start with the Singapore market as the Singapore government has been proactively relaxing travel restrictions in a gradual and calibrated manner and has highlighted Covid-19 insurance coverage as a key enabler to rebuilding traveller confidence.”
To qualify for the Covid-19 coverage, guests have to book their stays through the hotel’s official website or mobile app. They can also do so via the reservations hotline and email directly to the hotel group.