TTG Asia
Asia/Singapore Monday, 6th April 2026
Page 902

Resorts World Genting puts final touches on new theme park

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Genting Malaysia is readying its US$800 million outdoor theme park, Genting SkyWorlds, for a mid-year opening at Resorts World Genting.

Sitting 1,829m above sea level, Genting SkyWorlds takes in 10.5 hectares of space where 26 rides and attractions are housed. While slightly smaller than Universal Studios Singapore at sister property Resorts World Singapore, Genting SkyWorlds boasts the same number of attractions.

Aerial view of Genting SkyWorlds, overlooking Eagle Mountain and the Mad Ramp Peak ride

Besides presenting original Intellectual Properties (IPs), Genting SkyWorlds will also incorporate 20th Century Studios brands and IPs across its rides and attractions. These IPs include Ice Age, Night at the Museum and Planet of the Apes, among others. This will be complemented by a unique array of themed retail, dining, and entertainment experiences.

Lee Thiam Kit, head of business operations and strategies, Resorts World Genting, shared during a virtual press conference: “We are almost ready. We are putting the finishing touches to this amazing theme park, which we believe is South-east Asia’s most anticipated theme park. We believe we will deliver the very best experience to our guests throughout this journey.”

Lee said the park will cater to families and all age groups, while rides will welcome park visitors of at least 92cm tall.

Edward Arthur Holloway, executive vice president of leisure and hospitality, Resorts World Genting, said that the park will target domestic tourists for the immediate future while waiting for international borders to reopen.

Together with other offerings at Resort World Genting, he said families and leisure tourists will have enough to keep themselves occupied for at least two days.

The theme park was supposed to have opened last year, but construction was temporarily halted by Malaysia’s Movement Control Order.

India mulls e-tourist visa facility restart

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The Indian government is planning to resume the country’s e-tourist visa facility and scheduled international flights in phases, with priority given to countries that have an air bubble agreement with India.

Speaking at the inauguration of India Tourism Mart last week, Harsh Vardhan, union minister for health and family welfare, said that the Ministry of Health is in support of the Ministry of Tourism’s efforts to revive international tourism into India.

India may soon resume e-tourist visa facility, signalling a firmer move towards international tourism recovery

Some of the countries India has struck up air bubble agreements include Bahrain, Bangladesh, Canada, Germany, Japan, Maldives, Nepal, Oman, UAE, UK and the US.

Indian tour operators welcome the announcement, saying that the e-tourist visas will trigger a revival of inbound tourism.

E M Najeeb, chairman of ATE Group of Companies, told TTG Asia that travel restrictions in markets like Europe could encourage travellers from the region to stay on longer in India, to make the hassle worth it. “They could stay for one or two months, and opt for wellness treatments besides going for sightseeing,” he said.

Industry confidence has been climbing since the start of the government’s vaccination roll-out last month.

Najeeb said the decreasing number of Covid-19 positive cases in India, a successful vaccination drive, as well as local tourism players abiding by government health and safety protocol will work together to give international travellers confidence in India.

Some tour operators are predicting that Thailand and Japan will emerge as important source markets for India as tourism recovery begins.

“Considering the increasing number of Covid-19 cases in markets like Europe, we may not immediately see tourists coming from there. So, we need to look at Asian markets, especially those with a significant Buddhist population. It is a good time to promote our Buddhist circuit in such markets. We also need to ensure the highest cleanliness standards in our tourist destinations so that tourists planning to visit India feel confident,” said Lally Mathews, managing director, Divine Voyages.

Mathews, who is also running for the post of president in the forthcoming elections of the Indian Association of Tour Operators, has given highest priority to restarting e-visa in his election manifesto.

Marriott names new CEO and president

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From left: Anthony Capuano; and Stephanie Linnartz

Marriott International’s Board of Directors has announced that Anthony Capuano and Stephanie Linnartz have been appointed CEO and president respectively, effective immediately.

Their appointments follow the unexpected passing of Marriott President and CEO Arne Sorenson on February 15, 2021.

From left: Anthony Capuano; and Stephanie Linnartz

Prior to this appointment, Capuano was group president, global development, design and operations services. In this role, he was responsible for leading global development and design efforts and overseeing the company’s Global Operations discipline.

Capuano began his Marriott career in 1995 as part of the market planning and feasibility team. Between 1997 and 2005, he led Marriott’s full-service development efforts in the Western US & Canada. From 2005 to 2008, Capuano served as senior vice president of full-service development for North America. In 2008, his responsibilities expanded to include all of US & Canada and the Caribbean and Latin America, and he became executive vice president and global chief development officer in 2009.

Capuano began his professional career in Laventhol and Horwath’s Boston-based Leisure Time Advisory Group. He then joined Kenneth Leventhal and Company’s hospitality consulting group in Los Angeles. He is also a member of the American Hotel and Lodging Association’s Industry Real Estate Financial Advisory Council.

As president, Linnartz will be responsible for developing and executing all aspects of the company’s global consumer strategy, including brand, marketing, sales, revenue management, customer engagement, digital, information technology, emerging businesses and loyalty strategies. In addition, Linnartz will oversee Marriott’s global development organisation, which is responsible for the strategic growth of the company’s 30 lodging brands, as well as the global design and operations services functions.

Prior to this appointment, Linnartz was group president, consumer operations, technology and emerging businesses, where she was responsible for brand, marketing, sales, revenue management, customer engagement, digital, information technology, emerging businesses and loyalty strategies. Linnartz played a pivotal role during Marriott’s acquisition of Starwood Hotels & Resorts, overseeing the integration of business-critical systems including reservations, property management, revenue management and loyalty.

Linnartz, who began her Marriott career in 1997, served as global chief commercial officer from 2013 to 2019; global officer, sales and revenue management from 2009 to 2013; senior vice president, global sales from 2008 to 2009; senior vice president, sales and marketing planning and support from 2005 to 2008; and prior to that, various roles in Marriott’s finance and business development department.

Travelport reveals new brand identity

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Travelport has launched a new visual identity as part of its first end-to-end rebrand.

The company’s familiar blue logo has made way for a sharp black version, which is also available in a pastel shade known as Travelport Sand. A secondary palette of Travelport Olive and Travelport White, and an accent color of Travelport Coral is established too.

(From top) CEO Greg Webb leads the rebranding with CMO Jen Catto; the new Travelport visual in black

CEO Greg Webb, who oversees the rebranding efforts with CMO, Jen Catto, said: “We are now fully focused on what we do best – connecting buyers and sellers that share our passion for delivering exceptional travel experiences. We are also embracing our strengths – our agility, our independence and our ability to make the bold long-term decisions needed to simplify travel’s complex ecosystem.

“Our new brand reflects all this – who we’ve become, through our investments in the right people, products and technology and our vision for the future, as we get ready for a year of significant advances for Travelport. We’re proud to show it to the world today and are looking forward to following it up very soon with the launch our next-generation platform, which will change the game in travel retailing.”

Catto, who joined the company in September 2020, said: “While we’ve kept the essence of what makes Travelport great, we’ve refined our vision, what we stand for, how we act, how we look and how we market our business. Most importantly, this is a new promise we’re making to our customers; we’ll work harder for you than anyone else to build a better, simpler and smarter future for travel retailing.”

Travelport’s new visual identity can now be seen on its website and social media channels, which now include Instagram. The full rebrand of all assets, including products and office spaces, will be completed in the coming months.

Alma Resort goes contactless with mobile app

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Vietnam’s Alma Resort has crafted a mobile app that offers contactless services and communications to provide guests with a peace of mind during the pandemic.

The app, available for downloads on Android, Apple, Windows and Amazon stores, contains menus, promotions and vouchers as well as live stream broadcasts and information about events and Covid-19 health and safety tips.

Alma Resort’s app facilitates guest communications now, and will soon function as a payment gateway

General manager Herbert Laubichler-Pichler regards the app as a “game-changer for Vietnam’s hospitality landscape”.

“There is no facet of our lives that remains untouched by this pandemic and under the ‘new normal’, this app is an effective and contactless way to connect with guests and staff,” said Laubichler-Pichler.

He believes that it will soon be incumbent for five-star resorts across Vietnam to offer the same technology.

The app will be enhanced through a second-phase development, expected to be completed in the next few months. With this development, users will be able to access weather information in real-time due to the installation of a live weather cam on the resort’s stretch of Long Beach.

Phase two will also usher in a payment gateway, allowing guests to settle bills in a cashless manner.

Alma’s commercial director Martin Koerner, said the app would continue to evolve. “Our aim is for our app to be a comprehensive one-stop shop for information and a weapon in our arsenal to combat Covid-19 and keep guests, staff and the community safe,” he said.

Singapore aviation workforce receives S$870m lifeline

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Taiwan’s ezTravel adopts Amadeus’ Travel API

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Taiwan’s online travel agency leader, ezTravel, is implementing Amadeus’ new NDC-enabled Travel API to gain access to both aggregated NDC and non-NDC content.

It is the first agency in the market to adopt an NDC-enabled web services solution for OTAs.

With this adoption, ezTravel also benefits from the main servicing capabilities that an agency typically requires once a booking via NDC has been made, such as changes, cancellations, or adding ancillaries.

ezTravel is the first travel agency in Taiwan to adopt an NDC-enabled web services solution for OTAs

Commenting on the move, Norma Lai, general manager of ezTravel, said: “In a diverse content environment, it is critical to have one single end-to-end process for booking and servicing NDC and non-NDC content. With Amadeus’ NDC-enabled Travel API solution, ezTravel will have richer airline content for our customers at their fingertips, ultimately helping us drive more tailored and differentiated travel experiences.

“With Amadeus as our preferred technology partner, we are excited to be part of its industry-leading NDC [X] journey to drive recovery and growth for the travel agency community in Taiwan and Asia-Pacific.”

Brian Chien, head of online travel agencies, Greater China and managing director, China, Amadeus, said: “This multi-year strategic NDC technology agreement is testament to our strong long-standing partnership with ezTravel. We are pleased to work hand-in-hand with ezTravel to jointly drive a clear future-proof NDC strategy, solid airline implementation roadmap and forge stronger collaboration with all industry stakeholders in Taiwan, Greater China and beyond.”

The Travel API, which integrates with travel agencies’ existing systems and allows them to build their own customised travel booking applications, is being rolled out globally.

WorldHotels elevates Asia-Pacific leadership team

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Thailand welcomes first tourists on villa quarantine scheme

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IATA’s Travel App to go live next month

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IATA Travel Pass will facilitate secure exchange of information among government agencies, airlines, laboratories and travellers

After several months of rigid testing with Singapore Airlines, IATA is on the brink of rolling out its Travel Pass, projecting that it will go live in the next few weeks.

This comes as countries that are looking to open their borders will have to manage and verify the secure flow of necessary testing or vaccine information among other governments, airlines, laboratories and travellers, and avoid the risk of fraudulent paper certs.

The IATA Travel Pass will facilitate the secure exchange of information among government agencies, airlines, laboratories and travellers

“People want to travel. However, the long-term solution to reopening borders to and reducing quarantine requirements will be a combination of testing and vaccination,” said Conrad Clifford, IATA’s regional vice president, Asia Pacific.

The IATA Travel Pass incorporates four open sourced and interoperable modules which can be combined for an end-to-end solution.

The first module covers a global registry of health requirements, which enables passengers to find accurate information on travel, testing and eventually vaccine requirements for their journey.

The second covers a global registry of testing / vaccination centres, enabling passengers to find testing centres and labs at their departure location which meet the standards for testing and vaccination requirements of their destination.

The third module takes in the Lab App, which enables authorised labs and test centres to securely share test and vaccination certificates with passengers.

Lastly, the Contactless Travel App enables passengers to create a digital passport; receive test and vaccination certificates that meet the regulations for their itinerary; and share testing or vaccination certificates with airlines and authorities to facilitate travel.

Aside from merely providing verification, the IATA Travel Pass can also be used to manage travel documentation digitally throughout a passenger’s journey, which may enable biometrics and contactless travel in the long-term, after the pandemic is over.

So far, IATA’s regional director, airports and external relations, Vinoop Goel, has confirmed that both airlines and governments globally have been receptive to the app.

It also helps that the app can be integrated with the airline’s own app, making it more convenient and seamless for a passenger. Airlines that are in the process of trialling include  Emirates and Qatar, with Air New Zealand set to join the list.

Meanwhile, IATA is also in talks with governments to work on a global framework and standardisation of verification across borders.

Clifford added: “We are confident that governments and airlines will adopt a mechanism to ensure verification of Covid-19-related health. IATA is aiming to create a global standard, and we hope that others will use the same framework (so that there won’t be too many differing digital health verifications across countries).”

When asked about data privacy, Goel stated: “IATA does not have a central database holding passenger information, as (an individual’s) information stays on the app. The passenger is in control of their data and can choose who to share it with. Users can also delete their data anytime on the app.”

As for costs, IATA has reiterated their stand to keep costs to a minimum in the implementation of the Travel Pass, as the association understands that airlines are currently facing cashflow issues.