TTG Asia
Asia/Singapore Monday, 23rd March 2026
Page 873

Tourist arrivals in the Maldives rebound to near pre-Covid levels

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The Maldives has emerged as one of the tourism industry’s biggest success stories amid the ongoing Covid-19 pandemic, with the island nation seeing visitor arrivals rebound close to last year’s figures over the same period.

According to official data, some 339,962 tourists have visited the Maldives to date this year up till April 12, compared to the 382,762 arrivals from January 2020 through March 27, 2020, when borders were closed owing to the pandemic. The country reopened its borders to tourists on July 1, 2020 after a near four-month pandemic shutdown.

More tourists are flocking to the Maldives which is seen as a Covid-safe heaven

The ministry said that tourist arrivals have been increasing each month, with 92,103 tourist arrivals in January, 96,882 arrivals in February, and 109,585 arrivals in March. A total of 41,392 tourists visited the country during the first 12 days of April.

The uptick in arrivals puts the Maldives on track to reaching its target of 1.5 million arrivals for this year. The country recorded a total of 555,399 arrivals in 2020, lower than the 1.7 million in 2019, but much higher than the targeted 500,000 for the year.

There is no quarantine requirement for arriving tourists, who are only required to show a valid negative PCR test result upon arrival. Visitors are whisked away from the international airport by seaplane or luxury speedboat to their island resort many kilometres away from the capital city.

Amid the pandemic, India has emerged as the Maldives’ top source market, accounting for 23 per cent of the total tourist arrivals, followed by Russia, Ukraine and Germany. China, traditionally the country’s largest tourist source, has shown fewer arrivals due to restrictions placed on outbound travel.

Meanwhile, according to official sources, 57 per cent of the Maldives population of over 530,000 people have received the first Covid-19 jab. As of April 12, the country recorded 25,701 Covid-19 infections and 66 deaths.

Bespoke reboots digital focus with new online experiences

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Macau set for Chinese tourist influx over May Day holiday

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Wyndham to expand APAC footprint in 2021

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Oakwood aims to double China portfolio by 2025

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Narita Airport tests biometric boarding process

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Indonesia tourism players take stronger technology approach to customer engagement

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Travel trade stakeholders in Indonesia are increasing their online presence and app capabilities to better engage domestic customers and secure new sales in an increasingly challenging travel landscape.

Traveloka recently conducted live hotel tours, during which discounted rooms were sold. The initiative, according to John Safenson, vice president market management, helps to demonstrate the health and safety measures taken by industry players and rid fear of travel in a pandemic era.

The new HAI Dafam will facilitate improved guest servicing

Recognising that travellers today are more price-conscious, Traveloka has intensified its marketing work, throwing out special offers and door prizes to entice consumers.

Safenson told TTG Asia that travellers today seek promotions and discounts, and look for assurance in the form of flexible booking and payment terms.

Over at Dafam Hotel Management (DHM), an improved mobile app has been created to facilitate better communications with in-house guests and expand service offerings.

Andhy Irawan, CEO of DHM, said hotels must do more than sell rooms and services on property; they should also have the capability to bring external experiences to in-house guests. With that in mind, DHM worked with Jawara Solusi Nusantara (JAWS), a web and mobile application system provider, to launch the HAI Dafam mobile app.

Rizki Susetiadi, CEO of JAWS, said the new app allows in-house guests to make room and restaurant reservations as well as order room service. In the future, the app will include online shopping features, allowing hotel guests to order local cuisine or souvenirs and have their purchases delivered to their room.

Another industry partnership has surfaced to benefit the travelling community, this time between Indonesia AirAsia and the Indonesia Hotel and Restaurant Association (IHRA). Both entities have come together to create travel packages for both individual and group travellers through the new Super AirAsia app. Supporting this effort is the SNAP promotion, which dangles affordable travel deals to Medan and Lombok, with prices starting from 699,000 rupiah (US$48.35). These deals include round-trip airfares from Jakarta and two-night stay at IHRA participating member hotels.

While the promotion was initially aimed at boosting traffic to priority Indonesian destinations the airline operates in, Veranita Yosephine Sinaga, CEO of Air Asia Indonesia, soon found opportunities to expand it to other destinations. – Additional reporting by Mimi Hudoyo

Minor Hotels promotes Mark O’Sullivan to area GM

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Minor Hotels has appointed Mark O’Sullivan as area general manager Bangkok.

This role will see O’Sullivan at the helm of numerous flagship properties including Anantara Siam Bangkok Hotel, Anantara Riverside Bangkok Resort and Avani+ Riverside Bangkok Hotel.

He first arrived in Bangkok in 2018 to take up the post of general manager at Anantara Riverside. During his tenure, he introduced several F&B concepts, as well as led the launch of Loy River Song, a luxury river cruise that transports guests from Bangkok to Ayutthaya.

Hailing from Ireland, O’Sullivan has over a decade’s worth of hospitality experience in Asia. He first joined Anantara in 2017 as general manager for Anantara Mai Khao Phuket Villas.

Prior to joining Anantara, the Irishman has cut his teeth at large global hotel brands such as Starwood and Hyatt, as well as boutique properties such as Club Coco and Brooks Hotel in his native Dublin.

Travelport+ hits the market with several buy-ins

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Travelport has launched its next-generation platform, Travelport+, as part of its new global strategy and commitment to accelerate industry innovation in multi-source content distribution, travel retailing and value generation.

It is built to contain a lightweight and highly functional microservices API, complete with NDC content; enhanced airline ticket exchange tools; a trip container to manage all aspects of the trip; and a sophisticated point of sale solution to address the needs of the professional travel agent.

Travelport+ capabilities will enable users to deliver higher value trips

Such improved retailing and merchandising capabilities as well as support from Travelport’s leading data and insights will enable Travelport+ users to deliver higher value trips.

“It’s a monumental moment in our history and in the development of our industry”, said Greg Webb, Travelport CEO.

“Travel hasn’t kept up with the evolution of modern digital retail and today, the buying and selling of travel is more complex than it needs to be. As Travelport is the only dedicated, global, travel distribution platform, we have made a multi-year investment to accelerate industry innovation in travel retailing. Bringing together the best of Travelport’s existing capabilities and tools, and driving innovation to deliver the unmet needs of our industry, Travelport+ truly changes the game in the speed of delivery of modern travel retail and offers a fundamental upgrade to travel technology,” Webb continued.

Travelport+ has acquired a number of agency and supplier partner buy-ins as part of the initial upgrade exercise, most of which are organisations based in the US and Europe.

Gabrielle Carr, COO, TAG, a global travel and event management company based in the US, said: “Upgrading to Travelport+ has been a game changer. The process was simple. It had an instant, positive impact on our business.”

Online business at UK-based Perfect Holidays has leapt by 30 per cent since the transition to Travelport+, shared managing director Faisal Butt.

Travelport+ will continue to be rolled out globally and users will be assisted by a specialised customer support team.

Ovolo Group expands Dave Baswal’s role

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Ovolo Group has expanded the role of Dave Baswal to managing director ANZ.

Previously, Baswal has been leading the Australian arm of the business since 2016. This includes acquisitions, repositioning, design and project management for The Inchcolm by Ovolo and Ovolo The Valley in Brisbane, Ovolo Nishi in Canberra and Ovolo South Yarra in Melbourne.

He has over two decades of hospitality finance and real estate management experience under his belt.