Bali plans travel corridor for vaccinated travellers
Bali’s vice governor has proposed for the central government to establish a free Covid-19 corridor, as well as prioritise vaccination for tourism frontliners, in his latest bid to revive the island’s battered tourism sector.
With the reopening of international travel borders recently, Tjokorda Oka Artha Ardhana Sukawati had proposed for the free Covid-19 corridor to be forged with low-risk countries that have implemented mass vaccination, such as China.
As Covid-19 infection rates in Indonesia remains high, Tjokorda hopes that the central government would prioritise tourism workers in Bali to get vaccinated first to boost the confidence of international travellers.
Such priority matters, even with Covid-safe protocols in place across the destination, said Tjokorda, who is also the chairman of Indonesia Hotel and Restaurant Association Bali chapter.
The Bali administration has also proposed for the central government to extend a soft loan totalling 9.9 trillion rupiah (US$712 million) to help tourism players in Bali revive their business.
In response, Sandiaga Uno, minister of tourism and creative economy, said that he had delivered Bali’s soft loan proposal to the minister of finance and coordinating minister for the economy.
He added that he had lobbied related officials to prioritise Jakarta and the country’s major destinations, namely, Bali, Batam, and Bintan, to get vaccinated first because they were the entry points for tourists.
The minister said that talks between his office and the Ministry of Foreign Affairs, Ministry of Health, and Ministry of Law and Human Rights to make a free Covid-19 corridor was at its final stages. Under the plan, incoming travellers will be exempted from quarantine.
He elaborated: “The plan is that tourists who are allowed to come are those who have been vaccinated at their home countries. (Upon arrival in Indonesia), they have to take an antigen test (and test negative) before they can (proceed to) do activities.”
Accor to open dual-branded hotel in Qatar
Accor has inked a partnership with Katara Hospitality to debut its Raffles and Fairmont brands in Qatar, in the form of a dual-branded property.
Set to open in 2022, the Fairmont Hotel and Raffles Hotel & Residences will sit within the Iconic Towers in Lusail, a twin-towered building featuring traditional scimitar swords, an emblem of Qatar.
Besides a five-star hotel with 361 rooms and suites to cater to business travellers, there will also be a six-star hotel with 132 suites and 49 branded apartments to become home to permanent residents.
Entertainment and recreational facilities, including specialist boutiques, VIP movie theatres, signature restaurants and a private Cigar Lounge are to be complemented by banqueting and conference spaces, as well as office dedicated areas.
CP Land, undeterred by Covid-19, plows on with growth plans
Bangkok-based CP Land, a property arm of CP Group, is set to build at least five hotels this year, despite travel demand generally remaining subdued.
About 500 million baht (US$16.6 million) has been allotted for the five projects, specifically to fill up the budget segment.
All planned properties will be operated under Fortune D Plus, a new sub-brand separating from existing tags such as a mid-sized brand called Fortune and a budget segment known as Fortune D.
CP Land president and CEO, Sunthorn Arunanondchai, said four properties will be constructed on the company’s own land in Khon Kaen, which is close to Khon Kaen International Convention and Exhibition Center, Mukdahan, Nong Khai, and Nakhon Phanom.
For the last project, three locations are being considered: Surat Thani, Hat Yai, and Chiang Khan in Loei.
Each project will be small-scaled, and comprise 75 rooms. “We are not looking at large-scale projects due to over-investments. A large-scale project could take five to ten years to break even,” said Sunthorn.
Since its onset in early 2020, the pandemic has continued to take a toll on Thailand’s tourism and hospitality industry. Being part of the largest conglomerate CP Group, CP Land alone logged a total profit of 700 million baht (US$23.4 million) in 2019, but found itself in the red last year, recording its first loss in 25 years.
Many other hotels across Thailand are also feeling the pandemic’s brunt, especially those in major tourist destinations. Already, some hotels in places like Pattaya, Phuket and Hat Yai have gone up for sale.
CP Land is “eyeing the opportunity” to acquire those hotels if feasible, Sunthorn said, adding that the group “has no problems with finances”.
He projects that domestic travel will bounce back by 2H2021, but international markets might not resume until 2023.
To stay afloat during the crisis, hotels in the group slashed room rates by more than 50 per cent, while eight hotels in Bangkok and provinces shifted to sell street food in front of the properties.
Hospitality veteran Iwan Sitompul passes away
Indonesian hospitality veteran, Iwan Sitompul, has passed away on February 13 in Bali, after a long struggle with an illness. He was 69. As consultant and co-founder of IwanHerman Hotel Consult, Iwan has carved out a name for himself as a prominent hospitality marketer in the country.
A familiar face at major trade shows like ITB Berlin, WTM London and ASEAN Tourism Forum, Iwan has actively engaged with buyers while representing various brands including Plataran Hotels & Resorts, Heritage International Hotel Management and Cocotinos Hotel Sekotong Lombok.
New hotels: Duxton Reserve Singapore, Citadines Berawa Beach Bali, and more
Duxton Reserve Singapore, Singapore
Autograph Collection Hotels has debuted in Singapore with the opening of Duxton Reserve Singapore, Autograph Collection. Owned by The Garcha Group, the boutique hotel is situated in the island’s city centre of Tanjong Pagar, and the heart of Chinatown. Keeping in line with Autograph Collection’s emphasis on ‘neighbourhood’ and ‘sense of place’, Duxton Reserve Singapore was created within eight sustainably restored 19th-century shophouses. Designed by British interior designer, Anouska Hempel, the hotel boasts 49 guestrooms and suites. The culinary highlight of the hotel is the modern Chinese restaurant, Yellow Pot, helmed by chef Sebastian Goh. Anouska’s, a glamourous bar, is an ode to Bond girl turned designer Hempel, serving up the actress’ favourite drinks from around the world spanning the disco era of the 70s and 80s.
Citadines Berawa Beach Bali, Indonesia
Ascott has opened Citadines Berawa Beach Bali in the heart of Canggu, a destination on the south coast of Bali, Indonesia. The 224-unit serviced residence is a stone’s throw away from Berawa Beach and is surrounded by a plethora of cafes, restaurants, retail and recreational options. It is also a 30-minute drive from the Ngurah Rai International Airport, and a 20-minute drive to Seminyak, a landmark tourist destination with high-end shops, bars, and restaurants.
Radisson Collection Hotel, Xing Guo Shanghai; China
An urban oasis amid the bustle of Xujiahui, Shanghai’s downtown business district, Radisson Collection Hotel, Xing Guo Shanghai is the brand’s inaugural property in China and its first hotel in an Asia-Pacific gateway city. The 16-story hotel features 185 rooms and suites, ranging from 30 to 54m2, each boasting air purification systems and smart room sensors, and even robots that deliver fresh fruit juice straight to the door! Guests have a choice of four restaurants and bars, including a Chinese restaurant that focuses on Cantonese cuisine and Shanghainese specialties, and a chic lounge for handcrafted cocktails and fine wines. Events can be hosted at a choice of eight venues, including a ballroom and pavilion, and the fitness centre features state-of-the-art equipment.
SAii Laguna Phuket and SAii Phi Phi Island Village, Thailand
SAii, the upper-upscale lifestyle brand from S Hotels and Resorts, has opened its first two resorts in Thailand: SAii Laguna Phuket and SAii Phi Phi Island Village, both nestled on the shores of the country’s southern islands.
SAii Laguna Phuket is a waterfront resort that has undergone an extensive renovation including the creation of an events hall, a seafront restaurant, and an enhanced beachfront bar. The property is nestled on the shore at Bangtao Beach, as part of Laguna Phuket, the integrated resort at Bangtao Bay.
Situated on a 800m beachfront, SAii Phi Phi Island Village has completed a series of improvements to its accommodation and amenities. The open-plan lobby, freeform pool, natural spa and sea-facing restaurants have all been upgraded, and the Hillside Pool Villas have been refreshed and remodelled, with the addition of a two-bedroom option – the resort’s top room category. The resort is further dedicated to preserving the environment through its interactive Marine Discovery Centre.
Both SAii Laguna Phuket and SAii Phi Phi Island Village have introduced a series of wellness and F&B concepts. Mr Tomyam focuses on Thai-inspired dishes with live kitchens and alfresco seating; while Miss Olive Oyl is a Mediterranean-style seafood grill and bar. Lèn Be Well promises a personalised approach to wellbeing through five core pillars: Romance, Relax, Culture, Adventure and Family. Through these signatures, each SAii resort also offers a deep connection with its destination and environment.
Unlimited travel pass mooted to boost Thai domestic tourism
Thailand’s government is considering offering a subsidy for an unlimited travel pass for advanced air ticket purchases in order to boost domestic tourism and throw a lifeline to the battered aviation sector.
The proposal comes amid a slow redemption rate on airfare in the past seven months for the ongoing We Travel Together stimulus campaign.
According to Tourism Authority of Thailand (TAT) governor Yuthasak Supasorn quoted in a Bangkok Post report, there are 1.3 million airline seats left out of two million available seats – a weak performance when compared with the six million hotel room nights that were used.
In a meeting TAT held with airlines to discuss new strategies for the campaign to boost travel demand, an unlimited pass implemented under the same budget was one of several ideas being proposed.
Under the plan, the government will offer 2,000 baht (US$66) subsidy for unlimited passes or buffet tickets bought from local airlines. Buyers are afforded flexibility to make advanced purchases without setting a fixed travel date. They will also be inclined to fly more to maximise utility.
Hong Kong travel veteran Sef Lam passes on
Director of Hong Kong-based Via Vai Travel, Sef Lam, has succumbed to cancer on February 11 after a long battle. She was 72.
Lam established her company in 1985, specialising in retailing tickets, hotel stays and tour packages to expatriates in Hong Kong as well as cultural trips to various parts of the world.
Heartfelt messages poured in from her industry colleagues and friends.
Hong Kong Association of Travel Agents (HATA) chairman, Ronald Wu, said: “Sef has been a staunch and devoted supporter of HATA since joining the association in 1989, as well as a regular participant of HATA events and activities. We are very appreciative of her constructive guidance and suggestions on a regular basis to the Executive Committee for the betterment of the association and the industry at large. Sef will be sorely missed.”
Hertz Hong Kong manager, Jo Law, said Lam would be remembered for her mentorship, kindness and fairness.
Via Vai Travel manager Florence Chan told TTG Asia that Lam was a boss who took care of colleagues. She recalled that Lam had sent her to attend World Travel Market in London despite being new to the company. “She said the trip would be a big help to my career,” shared Chan.
Rosa Ocampo, TTG Asia Philippine correspondent, also shared fond memories of Lam, collected during her work in Hong Kong in the early 1990s. “Sef was every reporter’s dream. Frank and forthright, she always replied emails quickly wherever in the world she was. (She was) my saviour in meeting deadlines. The reporter-source relationship deepened into friendship. Sef invited me to travel with her to Nepal and Bhutan. She showed me the lesser-known areas of Hong Kong. She and her family were my only visitors in the three years of my stay in Peru. I joined her family reunion in Surigao.
Ocampo continued: “Sef was the consummate travel consultant who enjoyed discovering the world and its inhabitants and sharing her joy with others. Unknown to many, she was also a philanthropist, having donated and loaned treasured works of art to museums, funded students’ education and training, donated to cause-oriented groups and charities, the consummate giver as much as the consummate friend.”
Lam is survived by her husband, two sons and daughters in-law, and a granddaughter.
Extended job support will allow hotels to focus on growth, recovery
Hoteliers in Singapore have heaved a sigh of relief at the government’s commitment to continue providing Job Support Scheme (JSS) assistance to the beleaguered tourism industry this year, saying that the monetary support for salaries and training will allow the hotel industry to direct their attention to recovery strategies.
Kwee Wei-Lin, president of the Singapore Hotel Association (SHA), noted that the “government’s expeditious support through a series of budget provisions in 2020 (had allowed member hotels) to protect hotel jobs and keep our members afloat despite the global crisis”.
SHA represents 160 member hotels across the city-state, which altogether employs an essential workforce of 40,000 colleagues.
“With sustained border closures, global tourism remains depressed for the immediate future. SHA is appreciative that the government recognises the sustained threat to our hard-hit industry. The extension of JSS, SGUnited Jobs & Skills Package and Wage Credit Scheme will help to mitigate job losses while members concentrate on ensuring the survival of Singapore’s hotel industry and prepare for the return of international travellers when borders finally reopen,” said Kwee.
She expressed that although Singapore “has set the gold standard for managing the pandemic”, the future of tourism remains uncertain as international travel restrictions remain and key source markets continue to struggle with Covid-19 containment.
“Without international tourism, Singapore’s hotels remain in critical condition since local demand for staycations will not be sufficient to alleviate financial challenges in the months ahead,” she said.
Echoing voices of appreciation from hoteliers, Mike Williamson, general manager, Conrad Centennial Singapore, said the government’s support over the past year has been instrumental in pulling the industry through the “challenging period”.
“It is through this foresight that we will be in a better position for recovery in the near future,” he remarked.
Roy Liang, regional general manager, Malaysia, Singapore and Vietnam with Oakwood, opined that the extended JSS will help businesses retain their workforce without needing excessive measures to keep the business afloat and allow companies to divert resources to operations.
“The wage support will help to boost employees’ morale in these challenging times,” Liang added.
Eric Piatti, general manager of Dusit Thani Laguna Singapore, told TTG Asia: “With the six-month extension of the Jobs Support Scheme (JSS), it will not only allow us to continue providing our employees with job security, but also sustain a certain service level and help maintain our readiness for the recovery.”
Hoteliers appear to be heeding the government’s call for affected industry sectors to emerge stronger from the crisis through restructuring.
Choe Peng Sum, CEO of Pan Pacific Hotels Group (PHHG), said the company will maintain its focus on workforce transformation by rethinking traditional roles and structure – an exercise that commenced last year. Job redesign and clustering arrangements, supported by training, reskilling and upskilling of workforce.
“We will also focus on digital and technology innovation to expand our capabilities in e-commerce and online offerings. We have already introduced online food order and delivery last year for our 18 (F&B) outlets in Singapore, which has become a stable revenue source. This year, we will launch an e-shop to cater to the increasing demand for online purchases. Beyond this, we will advance our capabilities in hybrid meetings and events to provide strong viable options and solutions for corporate clients and wedding guests,” Choe detailed in an interview.
The Singapore-headquartered PPHG has also digitalised customer touch points at three of its properties here in 2020. Parkroyal Collection Marina Bay, Pan Pacific Singapore and Parkroyal on Beach Road now sport a digital concierge. The same will be introduced to PPHG’s five remaining hotels and serviced suites in Singapore this year.
“Additionally, we will be growing our technology capabilities to incorporate keyless check-ins and other contactless solutions for our guests,” he added.
Kwee shared that SHA members’ growth and recovery strategy will focus on generating incremental revenue streams and growing domestic demand for hotels in other ways.
“For example, to increase the capacity for weddings and work-related events when it is safe to do so, along with more social events such as birthday celebrations, all with adherence to safe management measures, to stimulate business for hotels. Grants for job redesign and upskilling of the hotel workforce will facilitate our industry’s transformation for the post-pandemic era,” she said.
Extension of travel ban in Malaysia kills hope of tourism revival
Malaysia has extended the movement control order (MCO) for states with a high number of Covid-19 cases, namely, Selangor, Johor and Penang, as well as the nation’s capital, Kuala Lumpur, until March 4.
This is the third extension of the MCO, which was supposed to end on February 19.
The 10km radius travel limit nationwide will be lifted from February 19. However, inter-district and interstate travel are still banned – a move which “will hamper any chance of survival for the tourism industry,” said Malaysian Association of Hotels CEO, Yap Lip Seng.
“The government must take immediate action to address the issue, and to listen to the stakeholders on the ground that had suffered for almost a year now, with no end in sight,” he added.
“Having lost all international business while borders are still closed, the tourism and hotel industry depend solely on domestic tourism and as long as interstate travel is still not allowed, it does not have even the slightest chance of survival.
“The industry will be forced to cut more jobs and even consider closures. The government must implement immediate measures specifically for the tourism and hotel industry.”
Yap Sook Ling, managing director of Asian Overland Tours & Travel, called on the government to provide targeted assistance for the industry, including increasing wage subsidies to RM1,200 (US$297) monthly per employee earning below RM4,000 monthly, and extending it beyond March.
Malaysia on Tuesday reported 2,720 new Covid-19 cases and eight deaths, totalling 269,165 infections and 983 deaths so far.
Qatar Airways is set to become the first global airline to offer passengers completely touchless technology for its in-flight entertainment system across its Airbus A350 fleet, as part of the airline’s latest Covid-19 safety measures.
The Zero-Touch technology, introduced in partnership with the Thales AVANT IFE system, will enable passengers to pair their personal electronic devices with their seat-back IFE screen by connecting to Wi-Fi and scanning a QR code displayed on the screen.
They can then use their devices to navigate and enjoy more than 4,000 options on offer through the airline’s Oryx One in-flight entertainment system, limiting the frequency of onboard surface contact and providing greater peace of mind throughout the duration of their journey.
Qatar Airways will soon also offer passengers in Business and Economy the option to pair their personal Bluetooth headphones with the onboard seatback IFE system in all cabins on the Boeing 787-9 fleet.