TTG Asia
Asia/Singapore Sunday, 21st December 2025
Page 830

India’s tedious recovery

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A fresh explosion of Covid-19 cases in India has extended the destination’s road to recovery, upsetting travel and tourism players’ efforts to rebuild both domestic and international business.

The latest wave of infections in early April has impacted almost the entire country, especially in key tourism destinations such as New Delhi and Mumbai, resulting in lockdowns and night curfews. There are now more than 15 million confirmed cases across the country at press time.

New Covid surge derails India’s tourism recovery; CBD of Connaught Place in New Delhi pictured

E M Najeeb, chairman of ATE Group of Companies, which has businesses in travel and hospitality, said the latest development has dimmed future prospects.

“The rising number of Covid-19 cases in India is worrying. We were expecting some green shoots to sprout in international demand beginning September this year, but now the future looks challenging,” commented Najeeb.

Some countries, such as the UK and the US, have responded this week with advisories against travel to India. Both are important source markets for India pre-pandemic, with the UK contributing 9.2 per cent of total international tourist arrivals in 2019 and the North American market holding a share of 17 per cent.

According to a recent ForwardKeys study, North American markets are expected to grow strongly for Indian inbound while markets like Europe are expected to record a decline. However, some Indian tourism players find it too premature to predict a shift in demand pattern.

“The demand that we are seeing from North American markets is mainly from the Indian diaspora,” said Ravinder Kumar, managing director, Indian Legend Holidays, who added that the resumption of tourist visas – presently suspended – is key to the recovery of the inbound sector.

“Restarting of e-tourist visas and reinstatement of scheduled international flights, at least to those countries with which India has travel bubble arrangements, are critical for the revival of Indian inbound market,” echoed Subhash Goyal, chairman of STIC Travel Group.

Currently, India has travel bubble agreements with 27 countries.

Najeeb believes that new tourism source markets will emerge once the pandemic is over. He is placing his bets on the Middle East and Far East, but remains confident that the traditional source markets of the US and Europe will still be important.

He has started engaging counterparts in the Middle East and Far East to gauge the needs of travellers, and has plans to organise familiarisation trips for tour operators based there.

Recovery could also come from niche travel segments, such as wellness and religious tourism.

Arun Anand, managing director of Midtown Travels, told TTG Asia that wellness seekers from the US and Europe would desire India post-pandemic, and they would likely do long-stay programmes.

He also urged Indian destination marketers to focus on Buddhist tourism as a means to rebuilding inbound business.

And with travellers prioritising travel safety and favouring shorter flights, Arun predicts that India will see “good demand” from neighbouring Asian markets like South-east Asia.

SG-HK travel bubble set for mid-May launch

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Joanna Flint joins Mandarin Oriental group as CCO

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Mandarin Oriental Hotel Group has appointed Joanna Flint to the newly-created role of chief commercial officer.

In this new role, she will oversee the development and execution of the Group’s commercial strategy while also taking executive responsibility for all aspects of Mandarin Oriental’s customer experience.

These responsibilities were originally assigned to chief marketing officer, Jill Kluge, who will retire from Mandarin Oriental in September 2021.

Prior to joining Mandarin Oriental, Fint spent 12 years at Google in general management and sales leadership roles, most recently as managing director – global partner Business, with responsibility for industry go-to-market and commercialisation for Google’s media and technology partners in Asia Pacific.

Before Google, she was principal consultant at Ogilvy Asia Pacific. This followed a decade in the travel industry-leading global eCommerce, CRM and customer service transformation programmes for Singapore Airlines and British Airways.

FEH ploughs ahead with regional expansion

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Far East Hospitality (FEH) will continue with its regional expansion plans, which includes two upcoming properties in Japan and Singapore, as well as a partnership with Artotel Group to boost its presence in Indonesia.

Slated for opening in June this year, Far East Village Hotel Yokohama will be FEH’s and the Village brand’s second property in Japan, following the opening of Far East Village Hotel Ariake last July.

FEH to open second Village property in Yokohama, Japan

The 277-key property will be managed by FEH under a hotel management agreement with Far East Organization. Situated in the heart of downtown Yokohama, the property targets business travellers. It is a five-minute drive to the CBD and a three-minute walk to Sakuragicho and Kannai stations.

On home ground, the hospitality group will also be expanding into the resort and spa category with the opening of Oasia Resort Sentosa in 2H2021.

The 191-key property will consist of Suites, Wellness Premier Rooms, and Deluxe Rooms, and will be the fourth property on Sentosa island managed and operated by FEH. Guests will be able to partake in wellness activities such as spa treatments, fitness routines, and mind-body practices; as well as connect with nature. Wellness journals, self-care checklists, and access to a collection of guided meditation audio will also be made available to guests during their stay.

In addition, FEH has entered into a partnership with Indonesia’s hospitality and lifestyle company Artotel Group to collaborate across operations, branding, and training, as well as support business growth across markets.

As part of the agreement, both FEH and Artotel Group will be represented as an “Affiliate Brand” on the respective parties’ distribution channels and ecosystem. FEH will also work with Artotel Group to enhance its presence in Indonesia and gain meaningful market share. Both parties will also conduct training exchanges to share industry best practices and increase internal knowledge and expertise across markets.

Incheon courts Chinese visitors with Tencent Cloud deal

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Accor strengthens Philippines presence

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New GM joins Dorsett Gold Coast

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Dorsett Hospitality International has appointed Michael Foster as the general manager for Dorsett Gold Coast – the group’s debut hotel in Australia, set to open in 4Q2021.

In his new role, Foster will be leading the direction for the hotel’s pre-opening, including the building of a dedicated team.

Foster has over 15 years of hospitality and management experience, including pre-opening, overall hotel operations, and sales and marketing. He was previously the general manager of Holiday Inn Express Brisbane Central and has held several senior roles for other hotels brand

Expedia tackles easy cancellations, insurance on-the-go with brand makeover

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Hoping to shed its image as merely a travel bargain-hunting platform and restore duty of care to travellers, booking giant Expedia has announced a brand relaunch that services consumers through the entire travel journey.

With the goal of becoming the “ultimate travel companion”, the platform will play to the high demand for flexible bookings, travel insurance and product transparency. Through its desktop site and mobile app, it will now offer “easy ways” to make changes and cancellations to bookings, said Expedia senior vice president and general manager, Shiv Singh. Any alteration made to a traveller’s arrangements can be reflected in real time through a “living itinerary”.

Expedia’s brand relaunch was detailed in an online press conference on April 20

Additionally, the platform will provide options for purchasing travel insurance, as well as dispense advice on-the-go about policy coverage and directions on how to submit documentation if needed.

The new Expedia will also display a transparent list of all amenities, benefits and features included in a booking.

Singh expressed: “There’s often a lot hidden (from) the end-traveller. As they’re choosing between two different airlines or several different hotels, it (can be) very hard for them to know what amenities are available, what features are included in the price, and what is an add-on.

“By enhancing our product experience in the app and on expedia.com, we make it much easier to compare so that you know exactly what you’re getting, and (that) you’re getting the most value from the dollars you’re spending on that trip.”

Throughout the purchasing journey, it will rely heavily on data analytics and artificial intelligence to provide guiding information and updates that will be more relevant to the individual consumer, particularly concerning pandemic-related advisories and quarantine rules. The website and app will receive visual makeovers as well.

The transformation comes on the back of the realisation – in the wake of the Covid-19 outbreak last year – that the industry has neglected its duty of care to travellers. Singh explained that in the 24 years since Expedia was established, travel and booking companies “started to focus more aggressively on transactions, deals, cheaper tickets and cheaper hotel rooms”.

“Instead of just ‘do it yourself’, (the mindset) became ‘book and go by yourself, you’re on your own’. The traveller, in a sense, was left alone on their trips,” he reflected.

At the onset of the pandemic in 2020, Expedia instituted free cancellations for customers who had made prior bookings on its app and website. It has since also introduced other features centred on safety concerns, such as search filters to identify airlines and hotels with health and hygiene measures in place.

Runway to a smart, sustainable and safe restart

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To the casual observer, the Asian aviation industry should be close to collapse after the unrelenting onslaught of bad news and misfortune in the past 13 months. While true on the face of it, the reality is that the industry’s deep-rooted resilience and determination have thus far allowed it to ride-out the Covid perfect storm, and start rebuilding for a restart when the pandemic recedes.

Air travel has been shuttered indefinitely since March 2020 and yet almost all airlines, though battered, bruised and visibly grounded, are still around. A good thing they are, as their endeavours are keeping global supply chains ticking and playing a crucial role in the carriage of stranded residents, essential supplies and most importantly, vaccines so vital to recovery from the pandemic.

Unimpeded growth had taken Asian airlines to the forefront of the industry, but the past year’s decimation of air travel spiralled into a massive cash-burn and liquidity crunch, the likes of which has not been experienced in the past 50 years. Yet, airline leaders have avoided the spectacle of liquidations by raising private capital, receiving government support, cutting costs to the bone and flying more to transport goods, for which demand has sky-rocketed. This strong survival instinct, coupled with the success of Asia-Pacific governments in keeping the virus and fatalities in check, is cause for hope that resumption of air travel, is not too far away.

With the health crisis still raging in many countries, it would clearly be wrong to assume that the worst is behind us. But there is a growing sense that Asia-Pacific, which was the first to confront the virus, could be the first on the runway to recovery, given its track record, for diffusing the worst of the virus.

Control of the spread of the virus, still seems to be the essential condition for the resumption of international air travel, whether it is achieved by strict controls as in much of Asia-Pacific or through mass vaccination elsewhere. In the long run, everyone who can be vaccinated must be, as a public health safety net. Governments will only allow travel between places where the pandemic is under control and if their residents are immunised. Even then, complexity remains, since there can still be reinfection and resurgence. So, other established measures like, testing, tracing, tracking and thwarting the spread with health-safety etiquette, have still to be employed, together with the speedier and equitable distribution of vaccines across the world.

Pent-up demand is evidenced every time borders are opened even fleetingly, as we saw with the (since shelved) Singapore-Hong Kong travel bubble. Foregone trips to meet family and business associates for over a year, will spur demand in the VFR (visiting friends and relatives) and corporate travel markets, as family reunions and face-to-face commerce, cannot be put off for too long.

Some green shoots of recovery on relatively safe travel corridors finally look set to materialise after several false starts. The Trans-Tasman bubble opened on April 19 without quarantine while bilateral talks are underway to launch travel bubbles from Singapore to Hong Kong as well as to Australia. But there is still many a slip between cup and lip. Travel bubbles can be closed at short notice, if virus cases rise. Airlines must be optimistic and readying for a gradual restart by devoting resources to smart technology solutions as well as sharpening their commitment to safety and decarbonisation.

For years, the industry has been searching for digital solutions to address disparate and divergent travel requirements of different governments. The task is now urgent with the requirement for health status certification for air travel. It is also timely as an industry, in keeping with the evolving values of travel consumers, to renew its wows to safety and the environment. Smart solutions, safety and sustainability are perennial concerns for the industry that have become preoccupations as the pandemic advanced.

A major impediment is the confusing and sometimes conflicting travel policies especially when it comes to testing, quarantine and vaccination. Multilateral harmonisation is ideal but a pipe dream given the multiplicity of restrictions and requirements as each government has followed its own counsel. Travel bubbles provide an effective route to coordinate and clarify requirements bilaterally between pairs of destinations. Many cooks spoil the broth but two heads are better than one.

After a year in the deep-freeze, Asia’s air transport industry has remained resilient to the health crisis and is poised to get back in the saddle for a sustained restart of international air travel. Governments’ continued support not only financially but also in partnering the industry to accelerate the use of digital health certificates and bio-fuels for international flights, will provide the necessary impetus for a sustained recovery. The Asia-Pacific aviation industry is waiting with bated breath to resume in a smarter, safer and more sustainable way.

Goodwood Park Hotel presents a refreshed experience

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Goodwood Park Hotel, a heritage and architectural icon in Singapore’s shopping district, has completed its revamp to present a series of transformed guest rooms and suites.

Under the creative direction of acclaimed architect Ernesto Bedmar who was behind the hotel’s past renovation and upgrading projects, Deluxe Premier Rooms, Junior Suites, Poolside Suites and Deluxe Poolside Suites have been tastefully transformed to reflect a fresh, contemporary aesthetic.

A new look for the Deluxe Premier Room at the Goodwood Park Hotel

Rooms feature clean lines, using a light and earthy colour palette to create a soothing ambience. Stylish white quartz, bronze fittings and white leather furnishing highlights are softened by the use of natural wood and fabrics, including handwoven jute rugs. Classic herringbone parquet flooring enhances the charming cosiness of each space. In a nod to nostalgia, each room features different black and white photographs of yesteryear local scenes, which are works of Singapore-based French artist Gilles Massot.

Room features and amenities include a work desk, coffee table, international sockets, USB charging ports, LED TV with cable channels, mini bar, in-room safe and Nespresso coffee machine (only for suites), among others.

In addition to the usual air-conditioning comfort, ceiling fans allow guests the option of enjoying natural ventilation; a rarity in most city hotels.

Staycation packages have also been launched for these refurbished rooms and suites. Visit www.goodwoodparkhotel.com/promotions for information.