MHTC signs two MoUs to strengthen ties with China
Malaysia Healthcare Travel Council (MHTC) has signed MoUs with China’s International Medical Exchange & Cooperation Committee (IMECC) and Hangzhou Rende Maternity Hospital, in an effort to improve the patient experience for healthcare travellers from China to Malaysia.
Both partnerships will encourage knowledge exchange between MHTC and IMECC and Hangzhou Rende Maternity Hospital, respectively, through a series of virtually conducted Continuous Medical Education (CME) sessions, whereby Malaysian and Chinese healthcare experts will explore and discuss industry best practices and healthcare matters.
Additionally, the partnership with each respective entity will also open doors for patients from China to seek safe and trusted treatment options with MHTC members through virtual consultations.
MHTC CEO, Mohd Daud Mohd Arif, said in a press statement that the partnerships will ensure that healthcare travellers from China “benefit from a more holistic patient journey experience which offers continuity of care with excellent pre- and post-care services”.
Malaysia is an increasingly preferred healthcare destination for medical travellers from China, particularly since the country has been positioned regionally as the Fertility Hub of Asia and has experienced a 300 per cent increase in demand for fertility treatments between 2011 and 2016, according to an MHTC statement.
By the same token, Malaysia has also been positioned as the Cardiology Hub of Asia, being home to highly reputable cardio health institutions which have achieved many breakthroughs in the field of cardiology. Moving forward, Malaysia will also be showcased as the Cancer Centre of Excellence.
Point-to-point airlines will lead industry recovery: GlobalData
A growing desire to travel closer to home coupled with budget constraints will put point-to-point airlines, especially LCCs, in good stead to lead post-Covid recovery, said GlobalData.
A GlobalData poll, which surveyed 1,160 people, revealed that 43 per cent of respondents will consider taking a domestic trip in the next 12 months, and 27 per cent will consider an international trip on the same continent.
Gus Gardner, associate travel and tourism analyst at GlobalData, commented: “Domestic travel and short-haul destinations are set to dominate in 2021 as travellers seek destinations that are closer to home. With substantial demand for short-haul flights, many travellers will be seeking the most direct option.
“Airlines with a robust domestic and short-haul network will benefit from an increase in demand. Furthermore, flying longhaul is often more costly. Some travellers will be looking to curb spending, and those operating short-haul, direct routes will win customers in the immediate recovery period.”
GlobalData’s latest consumer survey, which polled more than 21,700 respondents, revealed that many consumers are concerned about their financial situation, with 87 per cent of respondents ‘extremely’, ‘quite’, or ‘somewhat’ concerned about this. Furthermore, 50 per cent of respondents in the same survey ‘somewhat’, or ‘completely’ agreed that their household budget had reduced in the last year.
Gardner added: “Many travellers will be looking to cut costs, and LCCs will likely benefit from this. Cost-cutting measures including streamlining operations and salary reductions will allow LCCs to push ticket prices to new lows to win over budget-conscious travellers that historically would have used full-service carriers.”
Legacy airlines will have the advantage of deploying higher capacity widebody aircraft onto short-haul routes in response to surges in demand, said GlobalData. However, it added, widebody aircraft are often configured for long-distance routes, with low-density seating not as well suited for short-haul flying. Moreover, the cost per seat will be higher for airlines opting for this strategy and will result in LCCs being in a stronger position.
Gardner concluded: “By flying directly as opposed to travelling via a hub airport, travellers will eliminate any unnecessary stops where they could inadvertently mix with passengers from around the world, which would notably increase the risk. With point-to-point carriers eliminating the unnecessary stopover and offering the quickest journey time, travellers will be more likely to pay extra to guarantee a perceivably higher level of safety.”
Malaysia travel trade calls for total lockdown as Covid surge continues
Tourism industry players in Malaysia are calling on authorities to impose a full lockdown, similar to the movement control order (MCO) 1.0 last year, so as to flatten the Covid-19 curve as quickly as possible.
They shared that the government’s efforts to tighten travel and mobility restrictions, starting from Tuesday (May 24), are insufficient to break the chain as daily cases continue to surge.
On Sunday, Malaysia recorded 6,976 new cases and 49 deaths, marking the fifth consecutive day of more than 6,000 new infections. Some states, such as Kelantan and Negri Sembilan, have requested the Health Ministry for field ICUs, as many hospital ICUs have reached maximum capacity.
Malaysian Inbound Tourism Association president, Uzaidi Udanis, believed that only a fortnight-long full lockdown will help lower the infection rate.
He opined that additional restrictions to be imposed from tomorrow such as a two-hour limit for shoppers at retail premises is not very effective. “It takes only a few seconds of exposure to contract the virus. Enforcement will also not be easy,” he said.
Other new rules to curb the contagion include reducing passenger capacity on public transportation by half and restricting operating hours of businesses.
Also calling for a total lockdown is Malaysian Association of Hotels (MAH) president, N Subramaniam, citing the ineffectiveness of current MCO restrictions in stamping out the virus spread.
“The tourism and hotel industry is of the opinion that the government needs to implement stricter and more effective measures such as a total lockdown, similar to MCO 1.0, to control the spread as soon as possible,” he said. “Limiting attendance at workplaces and operation hours of economic sectors will only prolong the situation.”
He also stressed that the industry needed greater assistance from the government, to prevent the closure of more hotels in the near future.
According to MAH, the hotel industry alone recorded a loss of over RM6.53 billion (US$1.57 million) last year. For year-to-date, the loss of revenue easily adds up to RM5 billion, making it worse than last year.
Members of the public too have been calling on the government for a stricter lockdown, but the government has been reluctant to initiate one. Finance minister, Tengku Zafrul Tengku Abdul Aziz, explained that it could lead to one million job losses, with low-income earners suffering the most.
He said that the MCO 1.0 last year had contributed to a 5.3 per cent unemployment rate, with 826,000 people losing their jobs – the highest level of unemployment since the commodity crisis in the 1980s.
Prime minister, Muhyiddin Yassin, has also stressed that a total lockdown would lead to more unemployment.
“If we (imposed a total lockdown on all economic sectors), we will face bigger problems to the point where our country will be unable to get back on its feet,” New Straits Times quoted him as saying.
Instead, he is encouraging Malaysians to practice self-lockdown by staying at home and not going out unnecessarily.
TTG Asia takes Vesak Day break
TTG Asia will be taking a break for Vesak Day on Wednesday, May 26. News will resume on May 27.
Here’s wishing all our readers a happy Vesak Day!
Singapore hotels get busy filling bellies at home as new restrictions set in
- Hotels move in with expanded home delivery and takeaway menu and service
- Brisk business seen, as families stay safe at home
- Home delivery and takeaway revenues insufficient to mend traditional hotel business dent
As Singapore moves back into partial lockdown, disabling dining out at restaurants and limiting activities beyond homes, hotels in Singapore brought out their 2020 playbook and stepped up F&B delivery service and takeaways.
Shangri-La Singapore expanded its takeaway and delivery menu, offering 10 cuisines and more than 150 dishes for guests to enjoy in the comfort and safety of their home. To further entice customers, the luxury hotel has shaved 15 per cent off selected items, and lifted minimum spend requirements.
Fullerton Hotel Singapore, Parkroyal on Beach Road, Pan Pacific Singapore, JW Marriott Singapore South Beach and many more are doing the same, dangling gourmet treats all ready for pick-up or home delivery.
Four properties under Accor – Raffles Hotel Singapore, Fairmont Singapore, Sofitel Singapore City Centre and Sofitel Singapore Sentosa Resort & Spa – which are not part of the government’s quarantine hotel programme, swiftly turned all of their 20 restaurants and bars around to feed guests at home, with meals for every budget and occasion. Taste at ibis Singapore Bencoolen has meals from as little as S$8.90 (US$6.70), rivalling many meal options offered on other food delivery platforms.
Garth Simmons, CEO for Accor South-east Asia, Japan & South Korea, told TTG Asia: “We went through this in 2020, so we are better prepared and have introduced new innovations for this situation.”
These innovations include Fairmont Singapore’s online premium supermarket, Fairmontathome, as well as Raffles Hotel Singapore’s expanded Raffles Grab & Go concept.
To encourage more home deliveries and takeaways, Accor grants loyalty incentives for members of ALL – Live Limitless and Accor Plus, with discounts of up to 30 per cent and three times bonus points.
Tane Picken, general manager, Shangri-La Singapore recalled how his hotel had been just as quick last year in turning business focus to catering as travel restrictions dried up international arrivals.
“(We created) from scratch a robust online delivery and takeaway offering, which proved to be very popular among guests particularly over the festive periods,” Picken said. Demand has spiked again with current movement restrictions.
Having maintained their home delivery and takeaway service since Singapore’s Circuit Breaker lockdown in April 2020, Marriott International’s properties were able to “hit the ground running” when Phase 2 kicked in, said Anuj Sharma, area director of operations – Singapore, Malaysia & Maldives.
Guests are able to enjoy luxury takeaways from notable dining venues such as The Kitchen Table at W Singapore – Sentosa Cove, Madam Fan at JW Marriott Hotel Singapore South Beach, and Brasserie Les Saveurs at The St. Regis Singapore, with offerings regularly enhanced over the months.
Marriott’s F&B reach was expanded in late-2020 when it entered a strategic partnership with Asian super app Grab, which brought premium hospitality experiences to consumers across South-east Asia, including Singapore.
“From all our learnings and experiences last year, we are in a stronger position today with most of our menu offerings available on delivery platforms like GrabFood for our guests’ easy ordering,” commented Peter Foreman, senior director, sales & distribution – Singapore, Malaysia, Maldives with Marriott International.
Small plug for a wide gap
While hotels are enjoying brisk business with their home delivery and takeaway service, hoteliers say this segment of revenue will not be enough to cushion the full impact of Phase 2 restrictions on hotel business over the next four weeks.
Simmons said: “Within the first 24 hours after the announcement, our teams took hundreds of calls, with most guests looking to postpone rather than cancel their plans but the impact will be significant. (The F&B pivot) would never make up for the lost restaurant, banqueting and staycation business that we would have seen ordinarily. It’s sad because just before this announcement, our bars and restaurants were performing as strongly as or sometimes stronger than they were before Covid-19, as people are desperate to get out and enjoy life.”
Anuj agrees but said that the strong takeaway and delivery demand was at least enough to help sustain F&B operations. “The global business forecast remains challenging, but we will continue to remain optimistic,” he added.
Picken pointed to critical lessons from the past 16 months that showed “the need to remain nimble and agile to respond to new measures”.
Echoing that view, Simmons said: “Our team has been amazing over this period, introducing new sources of income including new ‘workspitality’ models, delivery and take-home food and drinks, pre-prepared meal kits and online entertainment such as cooking classes, yoga or fitness sessions to help our guests get through the pandemic.”
While Simmons believes that Accor colleagues “are definitely more mentally prepared this time around”, he said successive lockdowns could take an emotional toll on industry professionals.
Kamalaya gets new GM and brand strategist
Bruce Ryde has been appointed as the general manager and brand strategist at Kamalaya Wellness Sanctuary and Holistic Spa in Thailand.
Among his new responsibilities, Ryde will work with the hotel’s founders to grow the brand through an online platform, Kamalaya Connect, and a retail arm, Kamalaya Essentials.
Ryde has a long hotel history both operating hotels and leading global brands in Asia-Pacific. The Australian was most recently managing the luxury brand strategy for Marriott International’s brands, as vice-president Asia Pacific.
Prior to that, Ryde held the same position with IHG, overseeing the InterContinental brand as well as the launch of the Hotel Indigo and Kimpton brands in Asia-Pacific.
A by Adina Sydney hires new GM
TFE Hotels has appointed Amanda Cottome as hotel general manager and brand experience manager at A by Adina Sydney.
Prior to this, Cottome spent more than five years working with Ovolo Hotels Australia as general manager of Ovolo 1888 Darling Harbour; and most recently, as group director of brand experience & culture for Ovolo nationally, where she drove and managed the strategic operational brand experience for the Ovolo group.
An experienced hospitality professional, Cottome has worked in many operational and management roles for major hotel groups in Australia, including Accor’s Mercure Sydney, the Wynyard Travelodge (SPHC), Urban Hotel Sydney St Leonards and Mirvac Hotels & Resorts.
Princess Cruises to resume cruising in Alaska this July
Princess Cruises is preparing to return to service in the US with a partial season of Alaska sailings from Seattle, with departures scheduled for July 25 through September 26, 2021.
The round-trip, seven-day cruises will be operated by Majestic Princess, and sale begins today.
The cruises will call at signature ports, glaciers and attractions in Alaska, including Glacier Bay National Park; Juneau where guests could sight humpback whales; Skagway, a Gold Rush-era town; and Ketchikan, a quaint seaside port that is known as the salmon capital of the world.
Presently, dining, entertainment and shore excursion details are being finalised and will be communicated in the coming weeks.
These cruises are available for guests who have received their final dose of an approved Covid-19 vaccine at least 14 days prior to the beginning of the cruise and have proof of vaccination.
Shangri-La Group unveils family-centric brand
Shangri-La Group has launched family experience brand Fam.ily that will focus on creating experiences for multi-generational families and supporting guests on their parenting journeys.
The Fam.ily brand logo comprises two parts: ‘fam’, the shortened word for ‘family’, and ‘ily’, the abbreviation for ‘I Love You’, connected by an infinity symbol. At the centre of the symbol is a heart-shaped knot, symbolising the love shared by family members and the strong ties that bind them.
Through Fam.ily, guests can take part in a wide variety of activities that have been specifically designed to encourage learning through play and shared experiences through co-discovery across generations.
Pilot Fam.ily programmes will be rolled out at four properties across Mainland China this summer. Additionally, families can stay in themed family suites that have been thoughtfully designed to accommodate multigenerational groups.
To support customers in their parenting journeys, Fam.ily strives to build a supportive community where parents can connect and exchange experiences through multiple channels, such as online chat groups and family events. Thought leaders and experts in parenting and child development will also be engaged to share their knowledge with the Fam.ily community. These experts will share ideas and tips for fostering bonds across generations and achieving work-family balance.
Accompanying the launch of Fam.ily is a UGC campaign on Weibo and Red that invites followers to post a short video capturing an authentic reaction from their family when hearing “I Love You” using the hashtag #香亲香爱我爱我家 for the chance to win prizes.
Cross Hotels & Resorts has commenced the construction of the 102-key Cross Vibe Bangkok Udomsuk Station, a joint venture with Italmar (Thailand) signed in 2019.
The new property will join Cross Vibe Bangkok Sukhumvit to mark the second Cross Vibe property owned by Italmar (Thailand).
As its name suggests, Cross Vibe Bangkok Udomsuk Station is located only steps away from the Udomsuk BTS Skytrain station which will become the interchange station of the Light Rail Train system’s Bangna – Suvarnabhumi Airport line.
Slated to open in 4Q2022, Cross Vibe Bangkok Udomsuk Station will offer a connection area, co-working space, business centre, lifestyle café, fitness centre and rooftop pool.