TTG Asia
Asia/Singapore Sunday, 25th January 2026
Page 768

Governments’ response to Delta variant hampers August domestic traffic recovery

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Recovery in air travel has decelerated in August 2021 compared to July 2021, as government actions in response to concerns over the Covid-19 Delta variant cut deeply into domestic travel demand.

Total demand for air travel in August 2021 (measured in revenue passenger kilometers or RPKs) was down 56.0% compared to August 2019. This marked a slowdown from July, when demand was 53.0% below July 2019 levels.

Concerns over Covid-19 Delta variant hindered air travel recovery in August

This was entirely driven by domestic markets, which were down 32.2% compared to August 2019, a major deterioration from July 2021, when traffic was down 16.1% versus two years ago. The worst impact was in China, while India and Russia were the only large markets to show a month-to-month improvement compared to July 2021.

International passenger demand in August was 68.8% below August 2019, which was an improvement compared to the 73.1% decline recorded in July. All regions showed improvement, which was attributable to growing vaccination rates and less stringent international travel restrictions in some regions.

“August results reflect the impact of concerns over the Delta variant on domestic travel, even as international travel continued on a snail’s pace toward a full recovery that cannot happen until governments restore the freedom to travel,” said Willie Walsh, IATA’s director general.

“In that regard, the recent US announcement to lift travel restrictions from early November on fully vaccinated travelers is very good news and will bring certainty to a key market. But challenges remain, September bookings indicate a deterioration in international recovery. That’s bad news heading into the traditionally slower fourth quarter,” Walsh added.

Among international passenger markets, Asia-Pacific suffered the heaviest tumble in August 2021 against the same month in 2019

International passenger markets
European carriers’ August international traffic declined 55.9% versus August 2019, significantly bettering the 63.2% decrease in July compared to the same month in 2019. Capacity dropped 45.0% and load factor fell 17.7 percentage points to 71.5%.

Asia-Pacific airlines saw their August international traffic fall 93.4% compared to August 2019, barely improved over the 94.5% drop registered in July 2021 versus July 2019 as the region continues to have the strictest border control measures. Capacity dropped 85.7% and the load factor was down 44.9 percentage points to 37.9%, by far the lowest among regions.

Middle Eastern airlines had a 69.3% demand drop in August compared to August 2019, improved upon the 73.6% decrease in July, versus the same month in 2019. Capacity declined 55.0%, and load factor deteriorated 26.2 percentage points to 56.2%.

North American carriers experienced a 59.0% traffic drop in August versus the 2019 period, much improved on the 61.7% decline in July compared to July 2019. Capacity sank 48.5%, and load factor dipped 18.0 percentage points to 70.3%.

Latin American airlines saw a 63.1% drop in August traffic, compared to the same month in 2019, improved over the 68.3% decline in July compared to July 2019. August capacity fell 57.3% and load factor dropped 11.4 percentage points to 72.6%, which was the highest load factor among the regions for the eleventh consecutive month.

African airlines’ traffic fell 58.5% in August versus two years’ ago, somewhat improved over the 60.4% decline in July compared to July 2019. August capacity was down 50.1% and load factor declined 12.7% to 63.0%.

An August outbreak caused China’s domestic traffic that month to fall 57% against the same month in 2019

Domestic Passenger Markets
China’s domestic traffic dropped 57.0% compared to August 2019 – a huge deterioration from the 2.5% fall in July. However, overall cases were low, and outbreaks were mostly under control by the end of August, suggesting numbers will improve in September.

India’s domestic traffic reversed the trend, as demand fell 44.8% in August, improved from a 58.9% decline in July versus July 2019, owing to positive trends in new cases and vaccination.

The Bottom Line
Walsh said: “The rapid slowdown in the domestic traffic recovery in August, owing to a spike in the Delta variant shows how exposed air travel continues to be to the cycles of Covid-19.

“For governments that should send two messages. The first is that this is not the time to step away from continuing support of the industry, both financial and regulatory. The second is the need to apply a risk-based approach to managing borders – as passengers are already doing in making their travel decisions.”

Tourism industry icon Stanley Tollman passes on

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Stanley Tollman, chairman of The Travel Corporation (TTC), has died at the age of ninety-one following a battle with cancer.

Celebrated as one of the architects of the global tourism industry and a devoted philanthropist, Tollman’s visionary leadership, innovative approach to travel experience development, innate understanding of excellence in hospitality, and commitment to employee care nurtured TTC’s development into one of the most innovative and respected privately held travel companies in the world, with offices in numerous countries.

Stanley Tollman built The Travel Corporation into one of the most innovative and respected privately held travel companies in the world

Tollman’s life’s work has embedded a spirit of family across the over 10,000 employees working within TTC’s portfolio of 40 award-winning brands operating in 70 countries worldwide.

His death represents a great loss that will be felt throughout TTC, and the travel industry at large.

Tributes to Tollman have been many, most notably from highly respected industry leaders including Geoffrey Kent, founder, co-chairman and CEO of luxury travel company Abercrombie & Kent.

Kent said: “One of the most amazing figures in travel and tourism has left us. His name is Stanley Tollman. I have known him and his lovely wife Bea since I met them for the first time in 1972 in the Tollman Towers, a brand-new hotel they had just built in Johannesburg in 1970. Our travel paths have been closely linked over the years. Stan and his lovely family were always on the cutting edge in the travel industry and continually creating new products run with consummate style. They made so many people so very happy.”

Tollman closed the final days of his life in France, surrounded by his close-knit family.

Japan shortens quarantine for fully vaccinated travellers

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PATA partners with Switch Asia project to promote sustainable Thai tourism supply chains

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The Pacific Asia Travel Association (PATA) has partnered with a European Union (EU)-funded TourLink project that recently kicked off under the EU Switch-Asia programme.

TourLink is a Thai tourism supply chain initiative, linking EU buyers with Thai tour operators and suppliers, aiming to increase competitive advantage by raising sustainability performance.

PATA, TourLink partner to help Thai tourism suppliers achieve common standards for sustainability

Faced with the realities of climate change, systematic sustainability management will be a required mark of quality, safety and professionalism, and a key to doing business with EU outbound tour operators.

In the post-Covid tourism landscape, tourism professionals with the skills to deliver positive results for profit, planet and people will be more employable.

TourLink unites the experience, expertise, and energy of Thai-EU sustainable tourism pioneers: the European Centre for Ecological and Agricultural Tourism (ECEAT), Designated Areas for Sustainable Tourism Administration (DASTA), PATA, Thai Eco and Adventure Travel Association (TEATA), and Thai Hotel Association (THA).

The partners will work until April 2024 to raise sustainability performance along Thai tourism supply chains and boost market demand for sustainable product choices.

Partners will build the capacity of Thai tour operators and suppliers, such as hotels, transport, and activity providers, to achieve common standards for quality, safety, and sustainability. The outcome will lead to internationally recognised Travelife certification for the suppliers and market benefits for their businesses, as well as showcase Thailand as a leading sustainable tourism destination.

TourLink will also improve Thai tourism businesses’ access to Green Finance initiatives and contribute to key challenges of plastic reduction and food waste, and decreasing carbon emissions.

Tour operators which engage with Travelife’s sustainability management system now can benefit from free membership for 2021-22; use Travelife’s online platform, criteria, training tools and tips; and receive personal coaching to help them to meet the standards, according to TourLink project manager, Peter Richards.

PATA CEO Liz Ortiguera said: “PATA is focused on supporting the industry recovery with tangible in-market projects that can demonstrate practical, responsible solutions. Our goal is to develop and/or share business models that combine sustainability with profitability. Creating strong sustainability development plans will bring competitive advantage and generate long-term success for your business.”

The TourLink team is reaching out to collaborate with other public and private sector organisations. One exciting opportunity is collaboration with the Thailand Carbon Balance project, managed by TEATA, DASTA, TGO, TCEB and the Thai Chamber of Commerce. This cooperation can enable an end-to-end EU-Thai tourism supply chain approach towards carbon calculation, management, and offsetting carbon credits.

PATA is also building on their pioneering BUFFET Toolkit, which provides step-by-step guidelines for reducing food waste, and Plastic Free Toolkit for Tour Operators to develop new standards, tools and innovative training which will help Thai tourism professionals to harness sustainability as an opportunity for well-paid work during Covid-19 recovery.

More information can be found here.

Spectrum of the Seas returning to Singapore in October 2022

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New hotels: Roku Kyoto, Sunway Hotel Big Box, and more

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Marriott widens South Asian footprint with 22 new signings

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Hilton makes two changes to its leadership team

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From left: Paul Hutton; and Alexandra Murray

Hilton has appointed Paul Hutton to the position of head of Australasia, while Alexandra (Alex) Murray will take on the role of head of South-east Asia, with both leadership changes effective January 1, 2022.

Hutton will succeed Heidi Kunkel, who has led the Australasia region over the past 3.5ears. The move represents a return to the Australasia leadership role for Hutton, who spent the past four years as Hilton’s regional head of South-east Asia, where he built a robust leadership team and oversaw significant portfolio growth.

From left: Paul Hutton; and Alexandra Murray

As the leader of Hilton’s Australasia portfolio, Hutton will be based in Sydney where he will continue to drive Hilton’s successful recovery efforts, working closely with the company’s network of owners. In this role, he will oversee 27 operating hotels and a development pipeline of 12 hotels and resorts, with further growth plans to double Hilton’s footprint in Australasia in the next five years.

Taking up the South-east Asia leadership role is Murray, who will transfer from Hilton’s operations in Europe, Middle East & Africa. In that role, Alex oversaw a portfolio of 57 hotels with a pipeline of 47 properties.

Based in Singapore, Murray will oversee 46 open and trading hotels in the region, with a further 51 in the pipeline – including the largest Hilton hotel in the APAC region.

Both Hutton and Murray will be part of the Hilton APAC Senior Leadership Team.

Sri Lanka to lift lockdown, ease restrictions for vaccinated visitors

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Sri Lanka looks set to end a six-week nationwide lockdown on October 1, while at the same time easing border measures for fully vaccinated visitors.

In an announcement on Tuesday (September 28), the government said that from October 1, fully vaccinated tourists and Sri Lankans will no longer be required to take a Covid-19 PCR test upon arrival at the local airport if they present a negative PCR test result at the point of embarkation.

Sri Lanka’s ongoing nationwide lockdown has been in place since August 20 to curb a raging third wave

Unvaccinated visitors, however, will be required to undergo a 14-day hotel or home quarantine.

The move represents a further easing of travel restrictions for fully vaccinated arrivals. Since July, vaccinated tourists can enter Sri Lanka without having to quarantine if they test negative for Covid-19 on arrival.

Authorities said that the relaxed rules is partly to boost tourism in the country. Tourist arrivals have been a trickle, averaging about 3,000 per month since mid-January 2021 when the airports reopened after a shutdown due to the pandemic.

Meanwhile, the government is also planning to end the nationwide lockdown on October 1, as the Covid-19 situation in the South Asian country has improved.

The six-week lockdown was imposed on August 20, and has been extended thrice, as the country struggled to contain a deadly third wave which began in mid-April.

With the looming lockdown lift, industry officials have said they are looking forward to a pick-up in tourist arrivals during the winter season.

In a recent interview in the Daily FT newspaper, national carrier Sri Lankan Airlines chairman Ashok Pathirage spoke of early signs of a tourism revival, “forecasting earnings of over 500 million rupee (US$6.7 million) alone in the upcoming winter season, demand for which is on the rise as the national carrier ramps up services”.

With the recent removal of Sri Lanka from the UK’s travel red list and surveys showing a rise in interest to travel to Sri Lanka, the national carrier will ramp up services to London. In 2019, the UK emerged as Sri Lanka’s second largest tourist source market, after India.

“The season ahead looks very promising and we are getting ready for a busy schedule,” Pathirage was quoted as saying.

As of September 28, Sri Lanka has recorded 515,524 Covid-19 cases and 12,786 related deaths.

One Singapore hotel is saying no to after-hours communication, yes to hybrid workplace

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Singapore-based Royal Plaza on Scotts has introduced policies to enhance its employees’ work-life balance, including no after-hours communication, no meeting Fridays and hybrid workplace people practices.

The new practices indicate that employees should avoid communication about work after hours, on rest days and public holidays. These include emails, calls and text communication. All employees will pledge to support work-life harmony and sign their name to show their commitment for these new and progressive people practices.

No after-hours communication and hybrid workplace arrangements introduced at Royal Plaza on Scotts

With that new approach, employees are advised to respond with emojis to indicate that they are off work. A smiley face with sunglasses emoji means that one is off for the day. The reply can be made when the employee is back at work.

In the case of emergencies and unexpected situations that require immediate attention and resolution, employees can use three shocked expression faces to indicate urgency of the matter and continue to explain the situation further.

“The management understands that this might take some time for the employees to get used to as we are all so highly-connected via technology, especially since the beginning of the pandemic,” said Patrick Fiat, general manager of Royal Plaza on Scotts.

He added: “It is important that employees get quality time with their loved ones to stay productive and energised.”

In addition, No Meeting Fridays are also rolled out to help employees have one full day of uninterrupted time to fully concentrate on the tasks that they have on hand, to prepare themselves for the week ahead and to unwind for the weekend.

In embracing a hybrid workplace, Royal Plaza on Scotts has also introduced new worker-oriented policies.

Administrative employees can choose to work in office or from home and manage their work where they can be most effective. By working with their respective team leaders, employees can arrange for a work-from-home day once a week.

For frontline employees, flexible work arrangements exist in many forms. Operation team members have a choice of five- or six-day work week, 22- or 44-hour work week, or fixed shift, based on their individual needs.