TTG Asia
Asia/Singapore Sunday, 21st December 2025
Page 692

Intercontinental Singapore leans on Avenir for India presence

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Keen to recapture the valuable Indian travel market as travel freedom returns, InterContinental Singapore has appointed India-based Avenir Research Marketing to strengthen its market presence in the country and rebuild demand through the Singapore-India Vaccinated Travel Lane (VTL).

According to Andreas Kraemer, general manager of InterContinental Singapore, India was one of the hotel’s top tourism source markets pre-pandemic.

InterContinental Singapore hopes to strengthen its market presence in India

“The current two-way quarantine-free travel between India and Singapore via the VTL has been a booster for us,” he remarked.

Kraemer is confident that the partnership with Avenir as well as the agency CEO Ashish Bhandari’s global outlook, industry know-how and solid sales representation in the Indian market will boost inbound bookings and cement the hotel’s status as the preferred luxury accommodation in Singapore.

Bhandari said the agency would “drive the five-star hotel’s offerings to established industry influencers and over 4,000 travel agents across India”.

Desaru Coast launches ferry connection with Singapore

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Malaysia’s Desaru Coast Destination Resort (Desaru Coast) has appointed Desaru Link Ferry Services to offer passenger ferry services connecting Singapore’s Tanah Merah Ferry Terminal with Desaru Coast Ferry Terminal.

Desaru Coast Ferry Terminal will connect travellers from Singapore, and eventually the Riau Islands of Batam and Bintan, to the Malaysian destination.

Desaru Coast Ferry Terminal will connect travellers from Singapore’s Tanah Merah Ferry Terminal

Batam Fast Ferry, which owns Desaru Link Ferry Services, will operate two round trips from Singapore every Thursday to Sunday, and one round trip every Monday to Wednesday, based on market demand. For now, the capacity of the ferries serving this route will vary from 150 to 338 passengers.

Frequency of services and capacity of ferries will be adjusted as market conditions improve.

Roslina Arbak, managing director and chief executive officer of Desaru Development Holdings One said: “The appointment of the ferry operator is an important step in international connectivity for the destination. Establishing this connectivity is central to the long-term growth of Desaru Coast. More meaningfully, an international entry point such as this will bring multi-layered economic and social benefits to communities and businesses in the south-eastern region of Johor and we are privileged to enable and support this.”

Batam Fast Ferry’s chief executive officer Paul R Gannaway said: “Having established Batam Fast as a leading passenger ferry operator in the region, we are pleased to continue our connectivity expansion having earmarked south-eastern Johor as the desired expansion plan. And now, the development of Desaru Coast together with its strategic connectivity infrastructure of a brand new ferry terminal has presented us with the right opportunity to do so.”

New hotels: Kimpton Margot Sydney, Hotel Indigo Karuizawa, and more

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Kimpton Margot Sydney

Kimpton Margot Sydney, Australia
Australia’s first-ever Kimpton, Kimpton Margot Sydney, has opened its doors since February. Located in the heart of Sydney’s “south-side”, Kimpton Margot Sydney offers guests easy access to the city’s retail, art and cultural institutions.

The hotel features 172 spacious deco-inspired rooms and suites, most with bathtubs. Art is at the heart of Kimpton, with close to 600 pieces of art adorning the property.

Enjoy all day dining at Luke’s Kitchen, or sip a cocktail at the 1930’s-style The Wilmot Bar. Social Hour is a fun experience where guests can get daily complimentary drinks between 5 to 6pm with a surprise venue each day.

Those seeking a mindfulness and wellness experience are invited to join Yoga workouts with complimentary mats and accessories provided. Adventurous spirits can hop on a Lekker bike and explore the city streets with a mapped out route prepared by the hotel.

Hotel Indigo Karuizawa

Hotel Indigo Karuizawa, Japan
Hotel Indigo opened its second property, Hotel Indigo Karuizawa, this February.

Inspired by the town’s sophisticated sensibility and natural beauty, Hotel Indigo Karuizawa captures the spirt of a neighbourhood with its east meets west design across its three design-buildings boasting 155 rooms.

Guests can enjoy all-day dining at the wood-fired Italian restaurant Kagaribi, or soothe their muscles at The Spa by HARNN.

The hotel is just 2.6km from Karuiazawa station.

Swissôtel Clark

Swissôtel Clark, Philippines
The Philippines welcomed her first Swissôtel property with the opening of Swissôtel Clark in the Clark Freeport and Special Economic Zone of Pampanga, a two-hour drive from Manila.

During the hotel’s soft opening period, 270 premium and Swiss Advantage rooms will be available for booking from March 1, out of the 372 rooms in total.

Swissôtel Clark is the tallest hotel in the Northern Metro Manila region and overlooks the city and its surrounding rolling hills.

Dine at Swissôtel’s speciality restaurant, Markt, for European cuisine and grilled dishes, or have afternoon tea and cocktails at The Atrium. Satisfy sweet cravings at the dessert bar, Oma’s, or lounge at the playful poolside bar Swiss Tropic in the infinity pool. Pasta lovers can rejoice when Ristorante Di Verona opens later in the year, and look forward to homemade pasta and wood-fired oven pizza along with a fine selection of wines from around the world.

The Pürovel Spa & Sport will also open later in the year, offering high-quality gym equipment and a range of revitalising treatments. Other facilities include a kid’s pool, the Swiss Executive Lounge, and five meeting rooms.

Hilton Singapore Orchard

Hilton Singapore Orchard, Singapore
The 1,080-key Hilton Singapore Orchard has opened in the heart of Orchard Road.

Recognised as the brand’s largest hotel in Asia-Pacific, the hotel boasts innovative dining experiences, as well as 2,400m² of event facilities.

Hilton’s new home in Singapore opens with “great optimism”

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Surprising the marketplace with an opening five days ahead of schedule, Hilton Singapore Orchard marked a strong entry with its accommodation of all players and entourage attending the high profile HSBC Women’s World Championship LPGA Tour.

Speaking to TTG Asia, general manager Cedric Nubul said the hotel has opened on a “very optimistic” footing.

Nubul: the new Hilton Singapore Orchard will be a brand-defining property

“We are opening at a time when Singapore is expanding her Vaccinated Travel Lane agreement with more countries, when more countries are reopening, and with the March school holidays just round the corner,” said Nubul.

“Opening a hotel with 1,080 rooms now sends a very strong message about the confidence we have in Singapore’s tourism,” he added.

While Nubul has refrained from quantifying occupancy rates and forward bookings, he said the team has been “pleasantly surprised by how well the hotel has been received by different traveller segments”.

Domestic bookings are leading the way, he shared, especially during the March school holidays that run from March 14 to 18, but there are also overseas bookings streaming in, mostly from countries that have Vaccinated Travel Lanes with Singapore.

The team is fielding enquiries for social events, with the hotel set to host weddings “almost every weekend” for the next few weeks.

“Domestic demand, local meetings, weddings and other social events are and will continue to be a key focus for us. A positive output from international source markets will emerge in the months to come,” Nubul said, adding that the hotel’s sheer size and mix of leisure and meeting facilities will set it up as a magnet for international travellers.

“We are working very closely with the Singapore Tourism Board, all local industry associations as well as inbound agents to rebuild inbound travel to Singapore. Hilton’s global reputation in service and hospitality excellence as well as this amazing product that we have here, come together to create a significant demand generator for Singapore,” he stated.

Hilton Singapore Orchard, which occupies what was once Mandarin Orchard Singapore, has undergone a S$150 million (US$110.2 million) comprehensive renovation to give the property a new look and hardware. The hotel’s interior design pays homage to Singapore’s rich colonial history and the area’s agricultural heritage.

The hotel features five culinary concepts, two oversized gyms that are fitted with market-leading equipment, extensive meeting spaces, as well as energy-efficient technology such as in-room motion detectors and light sensors in every room and suite.

Comparing Hilton Singapore Orchard with the former Hilton Singapore, located in another part of the Orchard shopping district, Nubul said the new hotel was “bigger, better and stronger”.

“We are focusing heavily on culinary – seen through the five dining concepts. We want to be a dining destination for both locals and international guests. Our meeting spaces are very diverse and functional, and the design aspect has been pushed to the top-most quality. We want to be a brand-defining Hilton property. We are already known for service excellence, but my team here will push the boundaries of what people come to expect from a Hilton hotel,” he stated.

Hilton Singapore Orchard is the brand’s largest property in Asia-Pacific.

When asked if there were new experiences being trialled at Hilton Singapore Orchard, Nubul pointed to the unique concept offered at Estate, the 360-pax all-day dining restaurant that invokes a grand colonial era and where beautifully-furnished seating sections stretch across a large part of the lobby. Instead of a single kitchen providing food to multiple buffet stations, Estate utilises several open kitchens where guests can watch the culinary teams in action.

Four ways we can help women win in STEM

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The last decade has brought a surge in awareness and support for young women who aspire to be scientists, engineers and innovative game-changers in technology-related fields. While organisations like Girls Who Code are making strides in closing the gender gap, additional structural change is needed across the globe so that we can establish a more inclusive culture for future generations. For example, women make up 48 per cent of the US workforce – but only represent 27 per cent of the 10.8 million Americans working in STEM ; and the number is even smaller in the UK, where women make up only 24 per cent of the STEM workforce.

In my career, I started out coding, and I began to solve complex challenges through technology and product development. Now, I lead globally dispersed product and development teams that are creating solutions to simplify the complex world of travel.

Throughout my career, I have seen personally how culture follows structure. In fact, studies have shown that in large established groups, culture (as well as behaviour and mindset) is influenced by changes in the organisational system and design. This means, that in order to really change culture, we have to start with changing the organisational system.

I believe this approach can apply outside of organisations as well – we just have to think about structural changes in equality so that cultural change can follow. We cannot ‘will’ cultural change into existence. It only comes about through actions.

Gender stereotypes are a catalyst that can lead to negative, uncomfortable environments for women in STEM; and it is not difficult to imagine that these factors could also contribute to other career paths. Looking back, as I compare my experiences with other women in STEM careers, I realise I am very fortunate that I have received a lot of support from both male and female leaders. It was probably more important to my development than I realised at the time.

In my role leading product teams at Travelport, I am re-locating to Mexico from the UK to lead the creation of our new technology hub in Guadalajara this year. Consider the technology talent in Guadalajara, Mexico for a moment. The city has earned the name “the Silicon Valley of Mexico”, as the local government has helped to facilitate the growth of technology research and development across the region. It is a tech hotspot where companies like IBM, Intel and HP have established thriving R&D facilities. And despite Guadalajara’s dozens of technology-focused universities and available jobs, only eight per cent of women in Mexico are choosing a STEM-related career.

As Travelport is growing our technology team in the region, I have made it my mission to ensure we are implementing the proper equity structures to embed an inclusive environment for women in engineering and product development roles from the start. And on a global level, I believe we, as a society, have an opportunity to bring more diversity into the technology sector and grow our abilities to solve problems and innovate – if, and only if, we can stop excluding women and minorities from what we view a successful technology leader to look like.

Looking across the travel and technology industries, I believe there are four things we can all be doing now to encourage future generations of women to pursue fulfilling careers in technology and engineering.

1. Highlight STEM subjects as a path to a creative career. Although I have been interested in mathematics and science subjects for as long as I can remember, we have a perception of science as being “on or off” or “zero or one,” but STEM subjects are much more creative. Successful technology solutions require people that can see problems in new ways and will forge new paths in solving them. As the daughter of parents who pursued both arts and sciences, I was encouraged to think about technology in this way. When I was coding in my early career, I would build a picture of the system in my mind in a similar way to how a sculptor would see a statue from a block of marble. There were endless possibilities with how this piece of art (or engineered solution, in my case) could turn out, and it was up to me to work out the best path to the desired result. I like to talk about engineering and coding in this way because I believe we do not highlight enough of the fun, creative side of coding which may encourage more girls to learn about technology.

2. Break unconscious bias habits at home and encourage STEM learning. We must encourage all children, especially young girls, to focus on science and mathematics from an early age. Sure, every child will find they have different interests, and that is okay. But for young girls who enjoy investigating problems and coming up with new and interesting solutions using the magic of numbers and science, it could be the jumpstart to their future career.

Many of my male colleagues throughout my career are in full support of women in STEM. Many have recognised their own unconscious biases as they thought about their own daughters, nieces, sisters and female friends. Many have seen the ceilings they may have unintentionally installed. We should all be striving to remove gender bias from our home life, as well as our work life.

3. Fuel the “geeks are cool” trend. Popular trends are a part of every generation, and, maybe I am biased, but these days, geeks are the cool. Really, they are. With the likes of Mark Zuckerberg, Steve Jobs and Elon Musk showing the world that being innovative and bold can lead to success, geeks are being increasingly more admired alongside athletes, movie stars and other celebrities. Since talent comes in all forms, it is important that we encourage children who show an interest in STEM subjects from early on. Let’s make sure there are female names that become top-of-mind when listing tech-stars in the next few years!

4. Measure diversity and embed inclusivity in your company’s DNA. Initiatives to improve upon Diversity, Equity and Inclusion are a central focus for many large companies these days, including here at Travelport. But if we want to see true change in the corporate world, measuring diversity and inclusivity needs to be more than a one-and-done metric for annual reporting. At Travelport, for example, we have identified our own benchmarks through an employee-led survey to identify the details behind the diverse backgrounds that make up our workforce. We are using these metrics to set our own realistic talent acquisition goals, to ensure they mirror the diverse talent within each geographic location. But even with diverse talent, it is important that companies – especially technology companies – allow all employees to bring their ‘whole selves’ to work and provide a truly inclusive environment.

This International Women’s Day, I hope that as we celebrate all of the women that have broken glass ceilings and charted a new course for future female leaders, that we also reflect on the existing stereotypes that will continue to hold future generations back if we let them.

It is important that we, as a global society, start making these changes now to help encourage young girls to pursue their interests in science and technology for future generations. Because at the end of the day, a world without diversity would be a very boring place. So let’s #BreakTheBias!

The Travel Corporation reorganises global tour brands under single banner

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The Travel Corporation (TTC) has brought together its global tour brands, including Trafalgar, Insight Vacations, Luxury Gold, Costsaver and Contiki, under a singular marketing, sales and operating structure known as TTC Tour Brands.

TTC Tour Brands is led by chief executive officer Gavin Tollman along with veteran chief operating officer Ulla Hefel Böhler, chief marketing officer Dee Marrocco and chief digital officer Duncan Robertson, with Adam Armstrong remaining as Contiki’s chief executive officer.

Mae Cheah will lead TTC Tour Brands in Asia

Mae Cheah will be managing director of the new division in Asia. She will oversee the brands Trafalgar, Insight Vacations, Luxury Gold, Costsaver and Contiki, and her division will offer comprehensive and custom group travel services for businesses and consumers.

Grouping the global tour brands under a single banner is expected to make it easier for travel agency partners to do business with individual brands at a time when touring and expert holiday guidance have become increasingly important to travellers, explained Tollman.

“The expertise, comfort and confidence of a touring holiday has never been more relevant, and we (TTC) saw a unique opportunity to leverage this moment to bring together our diverse and award-winning tour brands under a singular marketing, sales and operational structure,” he said.

Launching in June on the agent booking portal is a single sign where agent partners can look and book all TTC tour brands in one place, eliminating confusion in the marketplace while strengthening the integrity of the company’s multiple brands.

TTC, chief executive officer (Asia), Nicholas Lim said: “This alignment provides greater efficiencies and a wider reach across Asia, with the teams now empowered to offer a wider range of solutions to our trade partners.”

Cheah views the move as a positive development for the 102-year-old family-owned travel company.

“We’re creating a seamless selling experience for the travel agent community and while this structure may be new, it is designed for greater efficiencies and to build closer rapport with the trade,” she said.

Minor Hotels bring NH Collection to Asia

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NH Collection Hotels will debut in Asia with the opening of NH Collection Chiang Mai Ping River in Thailand come 2023.

The new-build will be integrated into nature and the surrounding riverside landscape. Set across two low-rise buildings are 79 rooms and suites, some with private swimming pools, as well as shared guests facilities such as a swimming pool and deck, a multipurpose space combining a restaurant, café, art space and bar, and a fitness centre.

NH Collection Chiang Mai Ping River will be the first NH Collection property in Asia

The resort will sit across the river from the temple-filled Old City, where guests can explore other dining options and visit the trendy art galleries and craft shops.

Dillip Rajakarier, CEO of parent company, Minor Hotels, said: “Every NH Collection experience is based on our promise to connect guests with the city’s soul, so getting the destination right was extremely important for our first NH Collection property in Asia.

“Together with our partner Osmo Ping River, we look forward to giving the city of Chiang Mai a truly standout property that will speak of its standing as Thailand’s centre of creativity.”

NH Collection Chiang Mai Ping River will be the first NH Collection property outside of Europe and Latin America.

UNWTO to vote on suspending Russia’s membership

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diplomatic relations between Ukraine and russia.

The UNWTO Executive Council will convene an Extraordinary UNWTO General Assembly to consider the suspension of Russia’s membership on the basis of the latter’s invasion of Ukraine.

On March 8, at the request of several UNWTO members, the Executive Council met in Madrid amid ongoing global concern and condemnation for the unilateral actions of the Russian Federation.

Russia’s attack on Ukraine goes against the United Nations Charter, says UNWTO chief

UNWTO secretary-general Zurab Pololikashvili said in a press statement: “War is never a solution! Not now, and not ever. But it is evident that not everybody is committed to this ideal.”

He added: “For this reason, UNWTO – and me as the voice of the organisation – must be loud and clear: if you are a member, then you commit to our rules. And you must embrace our values. So, when members go against our goals, there must be consequences.”

Russia’s aggression against Ukraine is inconsistent with the United Nations Charter and contravenes the fundamental aim of the UNWTO as enshrined in Article 3 of its Statutes, which states the “promotion and development of tourism with a view to contributing to economic development, international understanding, peace, prosperity and universal respect for, and observance of, human rights”, as the fundamental principles of the organisation.

As such, the UNWTO General Assembly alone has the sovereign responsibility to decide on the suspension of membership of any member state that goes against the Statutes.

UNWTO expressed its commitment to back the resolution of the UN General Assembly and the vote of the UN Human Rights Council demanding that Russia “immediately, completely and unconditionally withdraw all of its military forces from the territory of Ukraine within its internationally recognised borders”, reaffirming the paramount importance of the UN Charter in the promotion of law among nations.

James Thurlby elected to lead Skal International Bangkok

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Malaysia’s April 1 reopening marks proper tourism restart

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Malaysia will finally reopen to international tourists on April 1, with no quarantine on arrival for fully vaccinated travellers.

In making the announcement on March 8, prime minister Ismail Sabri Yaakob detailed that these travellers must still undergo an RT-PCR test two days prior to travel and an RTK antigen test within 24 hours upon arrival in Malaysia.

Fully vaccinated travellers can enter Malaysia without quarantine from April 1

Entry requirements for travellers who are not fully vaccinated will be announced today by the Health Ministry, while Standard Operating Procedures for land and sea entry points will be updated soon.

The move to reopen international borders were in line with the country’s Transitioning to Endemicity phase on April 1.

Malaysia’s travel players welcome the decision.

KL Tan, president, Malaysian Association of Tour and Travel Agents (MATTA), said it was a crucial step for the tourism industry.

He said: “We can finally start rebuilding the tourism sector and contribute to the country’s economic recovery. With a firm date, the industry can now begin its marketing and promotion activities.”

He said it made sense to reopen the country’s borders while maintaining updated Standard Operating Procedures to ensure public health and safety.

Sri Ganesh Michiel, deputy president, Malaysia Budget & Business Hotel Association, said the reopening would not immediately revive the hospitality and tourism industry; it would take a long time to rebuild the confidence of travellers to vacation in Malaysia.

And as overseas travel will soon be more accessible to Malaysian residents, Yap Lip Seng, CEO of Malaysian Association of Hotels, said domestic travel promotions must be intensified while activities targeting overseas markets are reignited.

Yap hopes that airlines would be incentivised to mount more services into Malaysia in support of inbound traffic recovery.