TTG Asia
Asia/Singapore Monday, 27th April 2026
Page 641

Indonesia shores up tourism appeal through sports and cruises

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The recovery of Indonesia’s tourism industry has picked up in recent months, and the country is intent on propelling it forward with the help of Singapore’s outbound market to reach, and eventually improve, pre-pandemic inbound visitation levels.

“Post-lockdown, Indonesia tourism has picked up twice its speed as compared to other industries, and therefore we need to move fast to capture the opportunities. Singapore is our number two inbound market, and data is very encouraging,” shared Sandiaga Uno, minister of tourism and creative economy, during the Wonderful Indonesia Sales Mission held last week in Singapore.

Minister of tourism and creative economy, Sandiaga Uno, speaking to industry stakeholders during the press conference

In the absence of China, Australians were the top visitors to Indonesia from January to June 2022 at 153,000, but Wonderful Indonesia Tourism Office’s country manager of Singapore Sulaiman Shehdek believes that Singaporeans, currently in the number two spot, can easily top Australia, once air capacity is fully restored.

At press time, airlift from Singapore to Indonesia stands at around 70 per cent. Representatives from Scoot and Garuda Indonesia, who were also present at the forum, shared that both airlines are in the process of ramping up its capacities.

Aside from Singaporeans, Sulaiman also put forth a suggestion for short-term visas of three to five days for expats and employment-pass holders based in Singapore, most of whom currently need visas to enter Indonesia. This would allow them to visit nearby Bintan and Batam, and encourage travel during long weekends and school holidays.

Ferry loads are also back on track, with Bintan Resorts’ group general manager Abdul Wahab confident that they will hit 60 per cent of 2019 levels by December.

Indonesia has also restarted sports tourism, such as the upcoming Ironman in Lombok, as well as MotoGP 2023. Sandiaga shared that hosting large events like the MotoGP has helped to bring in about US$350 million worth of economic impact in terms of investments, accommodations, and increasing the revenues of micro, small, and medium-size enterprises.

“I saw a massive increase in racing enthusiasts (who came for the MotoGP) choosing to stay in homestays, all of which were then sold out. There were close to around 4,000 homestays available, and the type of accommodation – which blends with nature – was a clear winner,” he said.

Cruising is another sector the ministry is looking into – aside from regional tourists, Indonesian agents are targeting longhaul markets such as Europe and North America, and are encouraging travellers to bask in Indonesia’s warmer climate during the frigid winter months.

To help speed things along, Sandiaga shared: “I have asked my team to fast track how we can receive more cruise ships, and construct the infrastructure (needed) in Bali and other ports. This will help tourists not only stay longer in the destination, but in other South-east Asian destinations.”

Finally, Indonesia will also promote cultural events, where the ministry has helped create at least 100 regional events spread across the country.

Sandiaga added that marketing promotions in Singapore will be “targeted”, and focus on “big data” that makes use of demographics and age brackets.

“There is no one-size-fits-all promotion. We’re also (planning to) do more cross-platform activations across radio, TV, and social media.”

What does the future have in store for travel payments?

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The travel industry is moving forward with a renewed sense of optimism and new ways of adapting in a post-pandemic world. The lessons learned over the past two years are still just as relevant as they were at the beginning of the pandemic, and now that airport gates and hotel rooms are nearing capacity again, new approaches are needed.

With a third of consumers expected to travel more this year, the industry needs to cater for travellers’ new expectations, and payments are increasingly being considered as a key driver to fuel growth in the sector.

Adapting to trip stacking
To combat uncertainty, many customers have adopted the tactic we now call “trip stacking”. This entails booking multiple trips, hotel stays or flights over the same period, just in case one or more of them is cancelled. This comes as a rebound in bookings has overwhelmed understaffed airlines, leading to flights being axed.

Travel companies, airlines in particular, are hit hard by trip stacking, as last-minute changes can mean empty seats, wasted resources and frustrated forward planning. Should providers wish to dissuade customers from trip stacking, they could request an initial, non-refundable deposit for travel, followed by an automated, incremental payment to cover the remainder of the cost.

If travellers continue to choose to trip stack, it is likely that they expect to request a refund at some point in the customer journey. As this trend evolves, it is important to ensure online payment processes are simple and allow for automated, frictionless refunds. Offering the experience customers expect can help boost satisfaction and reduce the risk of chargebacks.

Travel now, pay later
Buy Now, Pay Later (BNPL) has been steadily growing in popularity in the past few years, and it is now taking off in the travel vertical. More BNPL payments are arriving within the travel and airline space. For instance, Atome, a popular BNPL provider in Asia, has partnerships with Cathay Pacific as well as digital travel platforms Agoda and Klook. Consumers in Asia are increasingly opting for such services, with regional BNPL players noting they have seen a rise in travel-related transactions.

More and more, consumers are seeking greater control over their spending patterns and finances. Flexible payment options such as BNPL can alleviate some pressures felt by consumers amid inflation and recession fears, as well as minimise the inherent risk of paying for travel in advance. It can also aid operators in filling plane seats and rooms as inflation slows pandemic recovery, while it could also be helpful in making expensive business and first-class seats more affordable for leisure travellers, with a lower up-front payment potentially enticing more passenger upsell. Travel merchants who have yet to tap into this trend should start to consider BNPL strategies.

Benefits of social selling
A fifth of consumers we surveyed last year were expecting to purchase travel, holidays, and experience on social media, up from 14 per cent in the previous year. That makes a strong social selling strategy a must-have for travel companies to integrate into their multi-channel selling solution.

Whenever a new technology or channel starts to grow, one of the primary challenges becomes payment execution. Today, there are two ways to convert social media users into buyers: you can redirect to your e-commerce platform or take payments directly within the social media platform. Either approach needs payments to be straightforward, seamless and simple. In this regard, digital wallets have emerged as the essential social commerce payment method due to the streamlined checkout experience it provides.

Another social selling strategy is livestreams, which allows for instant, seamless purchasing within an immersive social experience. Travel livestream campaigns are growing in popularity, especially in China where the livestreaming trend first took off. A notable example is Trip.com’s hugely successful livestreamed shows hosted by its co-founder James Liang, which sold US$294 million of travel packages and hotel room bookings over 25 livestreams.

As social media-oriented merchant sales strategies continue to become more ubiquitous, payment integration into such platforms will become an important lever to drive adoption of new user journeys.

A new kind of tourism
To differentiate their offerings, travel companies are starting to engage with AR and VR to enable people to interact with the attractions and destinations. For instance, a hospitality group in Singapore has launched a hotel in Decentraland earlier this year. On a much larger scale, South Korea is investing US$187 million into creating its own metaverse ecosystem, with virtual tourism services allowing visitors to explore its top attractions. As one can see, the possibilities are endless in this new frontier.

Payment providers need to enable transacting in the metaverse, and think creatively about how they can embed payment services such that they become virtually invisible. Imagine taking a city tour in the metaverse – visitors will require instant access to a digital wallet that supports on-the-go purchases of souvenirs and stores these digital assets. Ideally, they can use this digital wallet across metaverses.

With travel spend likely to grow over the next year, it is time for airlines and travel brands to adapt to new trends to ensure they are winning vacation spend. As shown by the examples above, it’s all about providing a compelling payment experience that resonates with customer expectations surrounding choice, simplicity and security, and putting payments at the centre of the customer experience can act as a passport to success.

Cross signs on Bangkok riverside property

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Cross Hotels & Resorts has scored a hotel management agreement with Kene Hotel Bangkok Co. for the riverfront Away Bangkok Riverside Kene, set for launch mid-December this year.

The 169-key lifestyle property is located just steps from the Chao Phraya River. It is surrounded by treelined roads and wooden houses along quiet canals. From their riverside base, guests can use the hotel’s private jetty to explore centuries-old temples, palaces and shrines, monuments and markets, craft cafes and chic restaurants, as well as one of Asia’s largest shopping malls, IconSiam.

Cross Hotels & Resorts and Kene Hotel Bangkok Co. will launch the Away Bangkok Riverside Kene in December

Facilities onsite includes a centrepiece indoor swimming pool, four restaurants and bars, and a unique social and business venue.

Harry Thaliwal, CEO of Cross Hotels & Resorts, said in a statement: “By empowering a new generation of travellers, our promise to ‘Transform Hospitality for All’ extends not only to our owners, our business and our people, but also to Alpha Gen adventurers who are seeking stylish hotel choices that perfectly encapsulate Bangkok’s happening riverside communities.”

Commenting on the partnership, Natruija Sutiponggaiwan, president of Kene Hotel Bangkok Co., said: “It is our trusted belief that Cross Hotels & Resorts offers the finest diversity of brands and global distribution that is supported by the global Flight Centre Travel Group. This organisation sets the bar for world-class service quality and excellence, and is sure to raise the profile of this unique riverside destination. Together, we will create an upscale lifestyle hotel that furnishes guests with great experiences in this charming residential district.”

British Airways rolls out top-notch cabins for Singapore services

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British Airways (BA) is launching new, improved premium cabins on board its Singapore flights to London and Sydney.

The First cabin will feature the airlines’ latest product while the Club Suite will launch in Business.

British Airways Club Suite will launch in Business on London-Singapore services

The first flight with the new First and Club Suites will depart from London on October 30, arriving in Singapore the next day.

The newly-designed Club Suite seats in Club World will offer direct-aisle access, a suite door for privacy and flat-bed seats in a 1-2-1 configuration. Other perks comprise 40 per cent more storage, a vanity unit and mirror, Wi-Fi, 18.5-inch inflight entertainment screens, high definition gate-to-gate programming and PC/USB power, new furnishings and amenity kits as well as an enhanced service and an improved dining experience.

The airline’s Boeing 777-300ER aircraft also includes BA’s newest evolution of its First suite. The First cabin is made up of eight suites that come with doors for more privacy. It also includes 24’’ high definition touch screen entertainment TV systems and noise-cancelling headphones. Also provided are pyjamas and amenity kits, as well as à la carte fine dining.

Customers in lounges can continue to order food using their mobile device directly to their table, an initiative introduced by the airline during the Covid-19 pandemic which it has decided to keep.

Calum Laming, chief customer officer, British Airways said: “Our new First and Club Suite seats have been created to suit the needs to our individual customers. We are delighted to introduce it on our London-Singapore-Sydney route which is our longest route across the network.”

BA will continue to roll out the Club Suite as its Boeing 777 fleet undergoes retrofitting.

SHATEC introduces sustainability training programmes

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Starting from October 19, SHATEC will host a series of e-learning and in-person training courses to provide effective methods, strategies, and creative solutions to hospitality professionals during their sustainable development journey.

The one- and two-day courses will be released progressively, with online sessions on topics like Managing Waste in a Circular Economy; Water Conservation, Energy Conservation; and Energy Conservation towards Sustainability in Hotel & Tourism.

SHATEC will launch a new series of sustainability training initiatives from October 19

Also new for 2022 is a two-day in-person Sustainability Leadership in Hospitality workshop.

“Despite the extraordinary challenges Asia’s hospitality industry faced during the global pandemic, I am impressed at how well we are bouncing back. As future adversities may come our way, it is essential that we continue to build up our capabilities to grow responsibly and sustainably,” said Lim Boon Kwee, CEO of SHATEC.

Enjoy a touch of Thai at Meliá Chiang Mai

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Meliá Chiang Mai has launched the A Touch of Thai package for two pax, which comprises two nights’ accommodation, a traditional Thai massage and daily breakfast.

In addition to accommodation in a Meliá Room, the package features a 60-minute Thai massage at YHI Spa as well as a daily buffet breakfast at the all-day dining restaurant Laan Na Kitchen. Guests also enjoy complimentary Wi-Fi access.

Enjoy a traditional Thai massage with Melia Chiang Mai’s A Touch of Thai package

Available for booking from now to November 30 for stays till December 21 this year, the package is priced at 5,099 baht (US$134) per room per night from Sunday to Thursday and 5,849 baht per room per night for Friday and Saturday.

To book, email reservation.chiangmai@melia.com.

Discover the authentic beauty of the Mediterranean with Silversea

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Brought to you by Silversea

If you’ve ever wanted to live like a local in the Mediterranean, then a Silversea luxury cruise is the way to do it. What makes sailing this region with Silversea so special? Three words. Unparalleled destination knowledge. The Mediterranean Coast is in Silversea’s heritage; no one understands the Mediterranean Sea better. Silversea’s itineraries deliver the ideal balance of hot spots and hidden gems, perfect for those who really want to experience the authenticity of the Mediterranean. That’s the real secret.

Insider Insight

Step away from the tourist sites and follow Silversea to the bistros, basilicas, and beaches only known to locals. Guests will retrace the footsteps of Roman gladiators, Greek Olympians, French poets, and Spanish artists known the world over.

Diverse Itineraries

Silversea’s Mediterranean cruises present a wide array of voyage lengths, while extensive stays grant in-depth access to the most iconic destinations. Silversea’s voyages explore more than 100 intriguing destinations and enjoy more than 35 overnights amidst the Mediterranean’s beguiling coasts.

Immerse Discovery

Silversea’s Mediterranean shore programme offers small-group tours, pre- and post-cruise land adventures, and custom private excursions. Their ultra-luxury, ocean-going ships transport guests to big cities like Istanbul and Barcelona, as well as tiny ports in Cyprus and Albania. Guests also have the chance to attend world-renowned events while in port, including the Monaco Grand Prix.

Choose to sail the Mediterranean on Silversea’s New Flagships Silver Moon and Silver Dawn. These ships represent the pinnacle of ultra-luxury travel in the 21st century, and has many innovative enhancements for the enjoyment of guests. Silver Moon and Silver Dawn. features the all-new Sea And Land Taste (S.A.L.T.) programme — an immersive culinary concept that enables guests to travel deeper through a range of destination-based gastronomic experiences. With fewer than 300 suites, a personalised service, and a crew-to guest ratio of almost 1:1, Silver Moon and Silver Dawn maintain the small-ship intimacy and spacious all-suite accommodations that are hallmarks of the Silversea experience.

The sounds, the colours and the flavours of the Mediterranean are yours to enjoy as you cross this spell-binding region and revel in its blend of cultures, traditions and delicious cuisines. Bienvenus, benvenuti, bienvenidos.

Discover more at www.silversea.com

Cleofe Albiso helms Megaworld Hotels as MD

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Cleofe Albiso has been promoted to managing director at Megaworld Hotels. She was previously a group general manager.

Prior to joining Megaworld Hotels, Albiso held various positions with Marriott International, including director of sales and marketing at the Marriott Cebu City, and general manager of Courtyard by Marriott Iloilo.

Park Inn by Radisson Davao welcomes new GM

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Sven Toune has joined Park Inn by Radisson Davao’s as its new general manager.

The Belgian is not a stranger to the Philippines, and has been residing in the country for the past decade.

Prior to his arrival in Davao, Toune opened Novotel in Quezon City, and was general manager of Banwa Private Island – an exclusive resort in Palawan.

Bringing back Aboriginal culture

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What is your cultural story and how did you end up with this mission to promote Western Australia’s Aboriginal culture in tourism?
I am Nhanda, possibly one of seven language groups of Yamaji nation. I work in Perth, which is known as Whadjuk country. There are probably 250 Aboriginal language groups across Australia, and WA has quite a diverse culture right across the state as it’s so large.

I’m a trained chef by trade and was working in a hotel when I met my wife and we went into business together, running resorts and hotels. We had a management rights company called Forte Hospitality, and from there, I joined WAITOC as a board member around 2010.

I worked my way up to be the chairman of the organisation, and then became the first Aboriginal CEO of WAITOC. My current chairman, Doc Reynolds always says we went around the world to find an Aboriginal CEO for the organisation because we started with a lady that was Dutch. Then we had a Maori, an Irishman and then finally an Australian.

You talk about the need for education about Aboriginal culture. What do you feel most tourists miss?
Aboriginal people are very connected to their country and they feel connected through the earth. Since the beginning of time, Aboriginal people worked and they didn’t think they owned the land. They were there to curate and look after it.

Some colonist diaries may say that Aboriginal people just roamed around, but actually they didn’t. Can you imagine the old story of going walkabout? If you were to live in Perth and had to walk across the other side of Australia, that would take you forever.

The only reason why they might have seemed nomadic is because they didn’t have houses like we do these days. They built structures, but they were short term to live in for a certain amount of time. When the weather changed and it became too hot or too wet in an area, they would move to a different area.

The other reason they would move is to look for sources of food. If they were in a season when there were no fish in the region for example, then they would move inland and might hunt kangaroos or emus.

Why is it important for tourists to know this? And why is it important for Australian tourism?
Well, obviously Aboriginal Australians were the first people of Australia and they have been displaced through colonisation as a lot of other cultures have by the English across the world. It’s really about understanding and respecting the country that we live in, and when visitors come, Aboriginal people would like them to experience the whole country, and understand that one Aboriginal culture is completely different from another.

The change in the landscape across WA also changes the way people live. For example, to light a fire down in the Southwest, people would spin sticks around on another stick and it catches on fire. But if you go to the Pilbara (in the North), they would have used flint because rock would have been more available to strike a spark.

It also applies to the understanding of our Welcome to Country ceremony, because Aboriginal law dictates that the different language groups and cultures had to stay in their areas. Only one chosen person was allowed to travel between different groups to deliver messages and bring people together.

Plus, we had places like Mandurah which is known as the meeting place of the heart. That’s where people used to meet from all the fourteen clans to choose a wife and to get married. So different regions have different meanings for people. There were places where men don’t go, for example birthing holes, and places where women don’t go. They would mark those in trees, so if you were in Kings Park for example, you would understand where you should go and where you shouldn’t go.

We could sit here for hours talking about the many differences but there is a huge amount of culture in Australia and Welcome to Country was put in place because it’s like welcoming someone into your house. If someone just walked into your front door and started walking around, first of all, you’d be a bit worried and ask, what are they going to take?

And then it’s also just a respect that when you come into someone else’s country or house that you introduce yourself and ask permission, if you can come in, because the other connection to the country that Aboriginal people have is that if you were in their country and you weren’t welcomed in and you hurt yourself, they would feel bad. It’s a matter of connecting to the people on that level as well, so that they can give you safe journey through their country.

Now more than ever, there is a growing demand for meaningful travel and unique destination experiences. How can tourists engage respectfully with your culture?
WAITOC is obviously a great place to start in WA because we have over 180 Aboriginal tourism businesses in our membership and they’re all highlighted on our website. Most Aboriginal tourism products do give you a life-changing experience where you are learning about the culture, their Dreamtime stories, where they lived, and how they lived.

When you go on the tours, depending on where you are, you can go hunting. By that I don’t mean going out with a gun and shooting things. You are foraging and finding shellfish, mud crabs and spearing fish. The person might build a fire or show you how to build a fire, so you’re really learning a little bit of survival as well, and then they cook it for you.

Some tours might talk about the dark history as well. The dark culture being about colonisation and how children were stolen away from their regions and their families. There were missions set up where they would take kids from all over Australia and put them in there. If you know Rottnest Island, which the people call Wadjemup, you’ll hear how it was a prison for Aboriginal men and boys where they would take them all to the island and chain them up there so that they couldn’t get back.

Are the issues with promoting Aboriginal tourism pretty much the same in other Australian states, or do they have unique challenges?
Most countries that were colonised by the English have similar challenges. I’m also the secretariat of the World Indigenous Tourism Alliance (WINTA) so I’ve been in conversations with counterparts in countries like Canada, America, New Zealand and Nepal. We found that we face similar challenges with our native title and getting our land back and the things that happen to us.

We are working together fantastically to host the World Indigenous Tourism Summit in March next year, which is inviting Aboriginal people from all over the world to come to Perth and talk about Aboriginal tourism in their country. That’s going to be a fantastic event and time of networking.

We brought Keith Henry, the CEO of Aboriginal tourism in British Columbia, here in about 2012 and out of that visit, the state Liberal government at the time put a programme together for A$1.46 million (US$949,700) and WAITOC ran that for four years as an Aboriginal tourism development programme.

How can tourism bureaus or travel agents work best with Aboriginal tour companies?
I think they’ve got to understand that there are a lot of cultural protocols around working with Aboriginal people and even challenges for Aboriginal businesses. For example, me being Nhanda – if I wanted to open a cultural business where I live right now, I couldn’t do that without permission.

I could open a fish and chip shop, but I couldn’t go talking about Aboriginal culture from the area because I’m not from the area. So, the only way to understand that is to talk with the traditional owners where they live, and understand that it’s up to them to tell their stories, because it’s their intellectual property. The best way is to support the local Aboriginal people in that area to tell those stories for themselves and support them in creating their own businesses.