TTG Asia
Asia/Singapore Sunday, 28th December 2025
Page 562

Trip Affiliates Network expands partnerships with Tribe Rewards and United Points

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Trip Affiliates Network (TA Network) has expanded their collaboration with Tribe Rewards and United Points (LT).

TA Network will power Tribe Rewards Booking Platform, which offers online hotel booking services on its loyalty platforms used by over 500,000 users in Singapore and Malaysia, to offer more than two million hotel properties globally direct booking capability using Tribe Points.

Trip Affiliates Network will power Tribe Rewards Booking Platform to offer online hotel booking services

With curated programmes that help businesses engage and develop cultures with their customer and/or employee, Tribe Rewards maximises merchants’ marketing dollars and help business owners and programme managers pre-qualify consumer needs. In addition, they get opportunities to supply via multiple programmes via the same channel – rewards, recognition, group-buy and savings.

Shaun Sha, chief commercial officer, Tribe Rewards said: “Participating companies can provide more personalised consumer experiences, evolve their loyalty programmes to stay current with customer expectations and help drive business value by creating loyal, lifelong customers.

“Loyalty commerce technology allows companies to evolve their loyalty programmes from a transactional to a human-centric approach, capable of creating personalised, relationship-building moments with each customer.”

TA Network’s partnership and integration with LT will bring together Asia-Pacific leading travel wholesalers, operators and destination management companies onto a single open travel ecosystem, where businesses will have additional tools to increase sales by rewarding loyal customers with discounts or other incentives while streamlining processes for customer retention.

Josef Foo, TA Network’s managing partner, said: “While loyalty programmes available in the market can help companies develop long-term relationships with customers and drive growth, many rely on outdated, fragmented technology.”

Foo explained that such programmes need to evolve with industry trends, such as shifting from traditional point-based reward programmes to exclusive experiences and products.

“Our integration with LT can realise synergies created to deliver meaningful experiences – LT’s powerful loyalty software working directly within a travel B2B digital ecosystem will enrich LT’s ecosystem through cross channel management, market basket analysis and data analytics.”

Off to an adventure

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Adventure Travel Trade Association (ATTA) is an unfamiliar name in this part of the world. Will you give us a flash introduction to the association?
It is a name that is a little bit unfamiliar here, as you say, as it had originated in the US.

Established in 1990, ATTA advocates for adventure travel. Anybody who touches the adventure travel trade can be an ATTA member, so that means anything from tour operators who run adventure tours and travel agents who buy adventure tours, to gear and accommodation providers, tourism boards and media representatives.

ATTA’s current global membership is around 30,000. Forty per cent of that are tour operators.

The majority of our members come from the US, followed by Europe. Only six per cent are from Asia and four per cent from Oceania.

Within this region, our biggest representation is in Japan, Nepal, India, Australia and New Zealand, while in Vanuatu, Bhutan and Mongolia we have a small community of operators.

My role is to cultivate ATTA’s Asian membership, develop business, and look at ways to work with our partners to bring out the potential of adventure travel for destinations in this region.

I’ve been in Asia for so long, so I know that there are fantastic opportunities for adventure throughout the region. However, the rest of the world does not quite know it yet.

ATTA provides opportunities for members to meet international buyers, which is so important post-lockdown as businesses strive for recovery. There are North American and European buyers who are looking to develop what they regard as newer destinations here in Asia or different ways to experience the region. ATTA can facilitate these business connections.

I cannot help but notice that ATTA’s Asian members are in destinations typically associated with adventure – Nepal, Bhutan and New Zealand. That leaves you with plenty of room to grow membership in destinations seldom seen as an adventure paradise.
Absolutely! There are many countries with great adventure offerings but where we have only a handful of members – such as Thailand and Malaysia. There is a lot of work for me to do, but it is a happy challenge.

There is a belief that adventure tourism is a very niche segment. Is it truly that niche, or are we in Asia-Pacific missing something?
That’s a good question and the answer is no – adventure travel is not a niche segment at all.

In terms of monetary value, adventure travel is a growing segment. There was a 2018 study done on the size of the global adventure travel market, and it showed the market contributed US$683 billion to the worldwide economy. In comparison, the cruise market was US$119 billion and the global prescription drugs market was US$744 billion. So, that gives you a good view of the weight of adventure travel.

This huge headline number is fascinating but even more important is that a lot of this money actually stays in the community. According to ATTA studies, 65 per cent of adventure travel expenditure stays in the destination and 45 per cent of adventure travellers use a local operator.

Adventure travellers typically require the guidance of a local specialist. Imagine going for a multi-day kayaking adventure – you will need an adventure operator with local knowledge to make that happen.

Or insane courage to just pick up oars and go! Is adventure tourism all about intense activities though? How does ATTA define adventure?
Yes, that is another misconception. The word adventure often brings to mind something extreme, like jumping off a plane or climbing a mountain. At ATTA, we define adventure as something that combines three elements – activity, nature and culture. For us, an adventure could be a challenge, a transformational experience or a wellness pursuit.

Hence, going on a food tour and learning to cook a local dish, or taking a walk along a river in a new city can be adventures too.

Now, with this definition, you will realise that the traveller does not need to leave the urban environment for an adventure or to participate in something extreme. That broadens the opportunity for destinations to develop adventure travel offerings and for more people to participate in adventure travel.

Furthermore, by defining soft adventures as being part of the wider adventure travel mix, it becomes clear that adventure can be for everyone. We had a recent webinar discussing how to make adventure travel (universally) accessible and inclusive.

Since adventure tourism is defined as comprising nature and culture, can building an adventure tourism forte influence the destination and its tourism stakeholders to be more mindful of sustainability?
Definitely. For ATTA, sustainability is a core value. Sustainability is also at the heart of adventure travel because you need both the environment and the people for the formation of authentic experiences. People could refer to indigenous people, and the environment could refer to indigenous cultures, for instance.

We have been hearing more talk from governments about wanting to go after quality tourism – that is, quality over quantity ­– post-lockdown. Adventure travellers tick those boxes. But it remains to be seen if governments will stick to their quality tourism approach as travel recovers. It is easy to say you want quality tourists when tourists are few.

Destinations that are serious about attracting adventure travellers must truly walk the talk. Adventure travellers are very aware of their impact on the environment and are wary of greenwashing.

ATTA has a set of adventure travel guidelines developed with the help of a steering committee and relevant organisations, and one of them is about interpretation – how can an experience be interpreted in the local context. For example, when a traveller goes on a forest trail, he will learn about the environment, the native wildlife and how local lives are connected with the forest. This interpretation is also very powerful for communities, as it lets them realise the value of the place they live in and encourages them to preserve the natural environment.

When local communities realise the financial benefit of (travellers coming to visit their natural environment), they will no longer need to engage in activities like poaching or logging to make a living, which then contributes to sustainable development. Tourism job opportunities can also encourage youngsters to stay in the community (which then preserves culture) instead of leaving for the big city.

So, the sustainable benefits of adventure travel is wide-ranging.

From your observations, which destinations in Asia-Pacific are doing great with adventure tourism development and which have the potential to do more?
New Zealand is known as the capital of adventure travel here in Asia-Pacific, while Australia has positioned itself so well for adventure and indigenous culture.

Japan is also pushing very well on the adventure travel front. ATTA has worked with Japan for years now, from adventure guide training to destination positioning among adventure travellers. These efforts culminate with our 2023 Adventure Travel World Summit in Hokkaido.

South-east Asia can do so much more to demonstrate its adventure potential, but it is also important that destinations develop the necessary infrastructure before bringing in adventure seekers.

Tell us more about the Adventure Travel World Summit – what does it hope to achieve and who should attend it?
This is an annual event that brings about 800 people together from across the world; some ATTA members, some not. It focuses on adventure travel and dives into issues faced by stakeholders. There is also a marketplace and a meet-the-media session.

The Summit is unlike most trade events. It is very casual, in that attendees can come in jeans and tees. Being in adventure travel affords that comfortable setting. The event is across four days, and kicks off with Day of Adventure for attendees to pick an adventure they wish to experience in the host destination. It presents a fun and informal platform for attendees to network and break the ice.

Our recent Summit in Lugano, Switzerland had a strong focus on sustainability, not only through the content but also in the way the event was conducted. That tied in nicely with Switzerland Tourism’s Swisstainable sustainable tourism initiative.

For my Day of Adventure in Lugano, I chose to go on a cruise down Lake Lugano and then cook a dish of risotto. That’s my idea of an adventure!

There is a lot of hype over the Summit next year because it is ATTA’s first in this region and the first for Japan. The Summit has only rotated across the Americas and Europe previously.

Furthermore, Japan is a desirable destination among people from most parts of the world, and many outside of Asia are not familiar with Hokkaido. Our members in Europe and the Americas are eager to experience Hokkaido along with its Ainu indigenous people.

The Summit in Asia will hopefully attract more Asian attendees due to ease of access.

What other ATTA trade events are lined up for 2023?
We have AdventureElevate happening in Maine (the US) next May, an annual North American event. Although it brings mainly North American trade together, the marketplace feature sees the participation of some Asian destinations and sellers looking for a chance to meet North American buyers.

There is also AdventureConnects, a series of member networking sessions. Most are held in North America, but we also have a presence post-World Travel Market in London and at ITB Berlin.

I’m now planning the next Asia meet-ups for 2023.

 

Katerina Giannouka leads Jumeirah Group as CEO

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Katerina Giannouka has been appointed as the new CEO of Jumeirah Group, effective December 2022.

A recognised professional in the international hospitality industry, Giannouka joins Jumeirah Group from Radisson Hotel Group, where she had served as president Asia Pacific since 2017.

She brings with her 20 years of experience in business leadership, operations, hotel development, asset management and strategic advisory.

Ada Jian helms INNSiDE by Meliá Kuala Lumpur Cheras

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Meliá Hotels International has appointed Ada Jian as general manager for the new INNSiDE by Meliá Kuala Lumpur Cheras, which opens in 4Q2022.

She possesses over two decades of hospitality experience throughout China, beginning with a front office role in 2001 at Hyatt Regency Xi’an China. She then spent eight years with Sofitel, before joining Meliá Hotels International in 2014.

At Meliá, Jian held roles at Gran Meliá Xian and INNSiDE by Meliá Zhengzhou, as well as worked for the corporate team where she was senior area director of operations Asia-Pacific covering 47 hotels in the region.

Western Kyushu revitalises with new tourism infrastructure

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Western Kyushu’s tourism infrastructure is receiving a boost thanks to JR Kyushu’s recent and ongoing investment in high-speed rail links, specialty trains and hotel facilities.

The first stage of development saw JR Kyushu launch a new bullet train line linking Saga and Nagasaki prefectures and unveil a tourism train, Two Stars 4047, which will follow a coastal route in the same area.

The Nishi-Kyushu Shinkansen will call at Ureshino-Onsen, home to one of Japan’s top three hot springs

The 66km-long Nishi-Kyushu Shinkansen line will improve travel times and connectivity in a large area of rural western Kyushu by linking Takeo-Onsen and Nagasaki stations. It will call at Ureshino-Onsen, home to one of Japan’s top three hot springs for beautiful skin; Shin-Omura, which is renowned for cherry blossom viewing, and Isahaya, the site of Important Cultural Property, Megane Bridge.

Two Stars 4047, which operates on the coast between Takeo-Onsen (Saga Prefecture) and Nagasaki City, is tailor-made to offer optimum views of the seaside and serves fresh local cuisine. It is therefore expected to attract tourists seeking slow tourism, which focuses on sustainability, purposeful experiences and personal wellness.

According to a JR Kyushu official, travellers on the train can enjoy views of Omura Bay, green tea fields and other beautiful landscapes.

JR Kyushu’s developments are intended to “revitalise local economies and increase visitors” by making the region more accessible, Yoji Furumiya, president of JR Kyushu, said at a press conference as he outlined company plans to build two new hotels around the Nishi Kyushu Shinkansen line.

Plans are also underway for JR Kyushu to link the Saga Prefecture stations of Takeo-Onsen and Shin-Tosu, which are situated on the Kyushu Shinkansen line linking Hakata Station in Fukuoka Prefecture and Kagoshima-Chuo Station in Kagoshima Prefecture. This would further facilitate easier and quicker travel within Kyushu.

The Kyushu Shinkansen line, which was commenced in 2003 and completed in 2011, served 14.5 million passengers in 2019.

Switzerland’s Mount Pilatus sees rising interest from Asia

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Mount Pilatus has East and South-east Asian travellers in its sights for the winter season, having seen an uptick in enquiries and demand for the mountain attraction based near Lucerne, Switzerland.

Manuela Blapp, market manager East for Pilatus, shared: “Prior to the Covid-19 pandemic, we had noticed an increased interest from South-east Asia and therefore started our co-operation with Pear Anderson, as a local sales representation in 2020. While the pandemic has interrupted the momentum in the last two years, we have seen a great increase in passengers in South-east Asia which we are now continuing to build.”

The new cogwheel railway carriages is one of the latest attractions at Switzerland’s Mount Pilatus

Last month, Mount Pilatus had joined Switzerland Tourism’s trade events in Seoul and its market development roadshow in Manila, Ho Chi Minh City, Penang and Surabaya, finishing the tour with a stop in Kuala Lumpur to celebrate the launch of Pilatus’ new cogwheel railway carriages with key Malaysian travel trade partners.

Describing a growing trend in the market, Blapp explained: “Traditionally, South-east Asians opt for visiting the traditional ‘snow’ mountains, while Pilatus as a ‘green’ mountain in spring, summer and autumn tends to draw less attention for first-time travellers to Switzerland.

“However, we are seeing a shift in the travel trade from South-east Asia, who are creating more mono Switzerland products, which is also giving agents an opportunity to include both a snow mountain and a green mountain in spring, summer and autumn. In winter, Mount Pilatus offers snow enthusiasts a wide variety of snow and fun activities, including the natural snow-covered sledging slopes and three marked snowshoe trails. These can be enjoyed without the crowds that a ‘skiing mountain’ is attracting.”

Blapp shared that forward bookings for group tours in 2023 are also looking good from South-east Asia and that the travel trade is looking for unique experiences to offer their customers – Mount Pilatus fits the bill, and its Golden Round Trip can be done from mid-May to mid-November where visitors get to experience Pilatus via a lake cruise, the steepest cogwheel railway in the world, and cable cars.

There were also growing enquiries from South-east Asian agents over the past few months for the two hotels at the summit: Hotel Pilatus-Kulm, which had recently been upgraded to a four-star property, and the three-star Hotel Bellevue.

Staying at the Pilatus Kulm hotel, close to Lucerne, puts travellers on a mountain top at over 2,000m above sea level, while the 20-room Hotel Bellevue provides comfort with views of the Alps and Lake Lucerne, described Blapp.

Travelport joins Travalyst to escalate focus on sustainability in travel retailing

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Travelport has joined global sustainable travel coalition, Travalyst, as part of the company’s commitment to driving sustainability forward in travel retailing.

The travel tech company will also implement the Travalyst data methodology and will build capabilities in the Travelport+ platform to help its travel management company and agency customers accelerate sustainable travel by providing them the tools to effectively sell the most eco-friendly offers and report on sustainability.

Travelport has joined Travelyst’s coalition to drive sustainability forward in travel retailing

Joining some of the world’s largest travel and tourism platforms and service providers – Booking.com, Skyscanner, Trip.com Group, Tripadvisor and Visa – and recently joined partners, to actively collaborate in resolving the industry’s greatest challenges in sustainable travel, Travelport will focus on delivering universal transparent reporting on emissions and sustainability efforts to enable travel retailers, corporates and travellers to choose the most sustainable trip options.

Travelport’s decision for joining the Travalyst coalition is to take an active role in the collaboration to drive the industry reporting standards needed in empowering travel agents and managers.

“As the newest member of the Travalyst coalition, Travelport will bring invaluable knowledge and expertise in helping us drive mass adoption of sustainability standards with its integral role connecting agencies and suppliers,” said Travelyst CEO, Sally Davey.

Travelport also recently joined the GBTA Sustainability programme alongside global travel industry leaders such as American Express Global Business Travel, Delta Airlines, Hilton and SAP Concur. Its participation in the sustainability leadership council will help guide GBTA’s efforts, define priority areas for collaborative and global action, and help the business travel industry contribute to climate action and corporate responsibility.

As a founding member, Travelport’s product and technology leaders will play an active role in driving initiatives to inform and empower the corporate travel sector with better sustainable travel options for businesses.

Tom Kershaw, chief product and technology officer at Travelport said: “Travelport is making great strides in modernising travel retailing with its Travelport+ platform, which can help retailers determine the best eco-friendly travel itineraries.”

In addition, Travelport recently established a new sustainability office within its product strategy team, prioritising sustainability across product roadmaps and future development. Its product and technology team will incorporate sustainability data to enhance search and shopping capabilities in the Travelport+ platform.

The new sustainable shopping and reporting features will roll out in 2023 and will help travel retailers become more informed so they can easily book the eco-friendliest options for their travellers.

Travelport will also explore opportunities to combat challenges with data integration and neutralising the negative impacts of emissions.

Airbnb, Tourism and Events Queensland launch one-stop hub for remote workers

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Airbnb and Tourism and Events Queensland (TEQ) have teamed up to launch a remote working hub as a one-stop-shop for remote workers and digital nomads.

This follows Airbnb’s announcement in July to partner with Queensland as one of 20 destinations around the world, making it easier to live and work anywhere.

Tourism and Events Queensland will collaborate with Airbnb on a range of initiatives to promote Queensland to remote workers seeking accommodation for their long-term stays; Fraser Island in Queensland pictured

The hub will provide local long-term listings and important information on entry requirements, tax details and visa policies, alongside information about the various localities that make up the state and places and events of cultural significance.

Not only will it change the way that travellers see the world, and in Queensland, the hub also empowers digital nomads to help drive change for good while they are there by learning from Queensland’s traditional owners, doing volunteer work, travelling more sustainably, being educated in the great outdoors, and seeking out tips for rewarding solo travel.

Earlier this year, Airbnb launched its Live and Work Anywhere initiative to identify some of the most remote worker-friendly destinations in the world, and support governments and DMOs in helping to revive tourism and provide economic support to communities.

The Live and Work Anywhere partnership with Queensland will see TEQ collaborate with Airbnb on a range of initiatives to promote the state to remote workers seeking accommodation for their long-term stays as well as provide recommendations for improving visa processes, streamlining tax compliance, encouraging remote workers to support local businesses, and immersing into the host neighbourhood.

Susan Wheeldon, country manager for Australia and New Zealand, Airbnb said: “As tourism recovers and the travel revolution continues to unfold, we’re seeing more guests choosing to live and travel in new and different ways… those who have the flexibility to work remotely are choosing to combine work with travel to explore Queensland on a longer-term basis.

“Remote work has untethered many people from the need to be in an office every day. As a result, people are spreading out to thousands of towns and cities, staying for weeks, months, or even entire seasons at a time. That’s also great news for Queensland communities that lay off the beaten track and are looking to diversify their local economies.”

With travel bringing significant economic opportunity to local communities and connecting people around the world, Airbnb aims to work together with destinations to make it easier for workers to enjoy this flexibility, and support the return of safe and responsible travel.

IHG partners EmployAbility in Australia to open up careers for those physically-challenged

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IHG Hotels & Resorts and Spinal Cord Injuries Australia’s employment service, EmployAbility, have partnered to provide career opportunities for people with a disability across their hotel network in Australia.

The aim of the partnership is to increase employment options beyond a desk role for people with a physical disability, create an inclusive environment where guests with a physical disability can feel at ease, and providing IHG colleagues with a strong insight into providing a seamless inclusive service.

From left: EmployAbility’s Phat Ngo, Spinal Cord Injuries Australia’s Jemma Smyth, and InterContinental Sydney Double Bay’s Ralf Bruegger

“At IHG, we’ve been focused on helping to connect more candidates with physical disability with our extraordinary world, and part of this has been forging new relationships to be able to connect with new candidate pools and join untapped talent to a future at IHG,” said Lynda Ugarte, head of human resource operations, IHG – Australasia & Japan.

“We want to showcase what’s possible for people with a physical disability; and not focus only on office-based roles but also roles within our hotel operations too.”

InterContinental Sydney Double Bay’s general manager, Ralf Bruegger, commented that there are plenty of job opportunities for people with a disability, and hopes other organisations will be encouraged to do the same.

Explaining how those who have had to reassess their employment choices after an accident or injury often choose not to apply to roles due to concerns that the employer would deem them unable to perform due to their physical disability, EmployAbility’s manager Phat Ngo said: “At EmployAbility, we work with a number of employers, like IHG Hotels & Resorts, who are developing career opportunities, not just a job, and willing to support the needs of people with physical disability.”

A pilot programme with EmployAbility has already kicked off in a number of IHG Hotels, which will see EmployAbility working closely with InterContinental Sydney Double Bay, Crowne Plaza Darling Harbour, Crowne Plaza Hunter Valley and IHG Sydney Support centre, to increase their recruitment and employment of people living with physical disability.

Singapore Airlines, Virgin Airlines resume codeshare flights

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Singapore Airlines (SIA) and Virgin Australia (VA) have resumed the sale of VA codeshare flights to a host of destinations on SIA’s global network.

Customers can now book directly on Virgin Australia’s website for seamless travel to and from Australia, Asia, Africa, Europe, and beyond, as well as enjoy the full rewards and benefits of the expanded partnership.

Singapore Airlines and Virgin Australia will continue to expand codeshare flights to more destinations

Collaborating since 2011, both carriers have continued to strengthen their offering for travellers prior to the onset of the Covid-19 pandemic, providing one of the world’s most beneficial frequent flyer programme tie-ups.

Alistair Hartley, group chief strategy and transformation officer, VA said: “Expanding our partnership with Singapore Airlines means we are able to offer our loyal customers more choice and value when travelling internationally, creating more ways to see the world, through wonderful travel experiences on Singapore Airlines.”

VA will codeshare on 42 destinations covering 23 countries on the SIA network, including Ho Chi Minh City in Vietnam; Seoul in South Korea; Amsterdam, Copenhagen, and Paris in Europe; London in the UK; Jakarta in Indonesia; and SIA’s homebase, Singapore.

SIA will continue to offer codeshare flights on 64 routes covering 31 destinations on VA’s domestic and international network, including the addition of Queenstown in New Zealand.

JoAnn Tan, senior vice president marketing planning, SIA said: “The return of the VA code on SIA flights provides even more opportunities for Australians to seamlessly explore the world, no matter where they are based. As more countries across Asia remove travel restrictions, it also opens up Australia to travellers from these regions.”

The two carriers will continue to expand codeshare flights to more destinations across SIA’s network in the coming weeks, subject to regulatory approval.