TTG Asia
Asia/Singapore Thursday, 16th April 2026
Page 544

SmartRyde publishes new API for airport transfer services

0

SmartRyde, the Japanese start-up behind a global airport transfer marketplace under the same name, has published a new product, Developer Portal for API, with the aim to streamline vehicle allocation systems and methods of inventory management.

The Developer Portal for API enables online travel agencies (OTAs) and airline companies to access the airport transfer network and offer their customers airport transfer services when taking hotel reservations and flight bookings, thus helping to increase their profits.

SmartRyde’s GDS connects travel agencies and travel-related service providers around the world

SmartRyde’s global distribution system (GDS) connects travel agencies and other travel-related service providers such as airlines, hotels and car rental agencies around the world, which allows their customers to make real-time reservations and enables real-time ticket issuance.

In addition, SmartRyde has raised approximately 450 million yen (US$3.3 million) through the third-party allocation of shares led by NVenture Capital as well as SMBC Venture Capital, Yamaguchi Capital, Hiroshima Venture Capital, Shigagin Regional Revitalization SD Fund, and Iyogin Capital – it also obtained the subordinated loan from Japan Finance Corporation.

With this funding, SmartRyde will invest further in expanding corporate functions and building strengths of business teams as well as in product development. It also intends to increase the number of inbound tourists to Japan by utilising the OTA network of the largest scale in the country, while supporting domestic taxi operators in the aspect of profitability and to provide them with new value including streamlining and cost reduction.

Avana Retreat puts planet first with green initiatives

0

Avana Retreat has been making sure its footprint is featherweight through its many green initiatives to protect its environment and the community.

Situated amid the mountains of Vietnam’s Mai Chau province, some of the resort’s projects include extreme tree planting projects, maintaining ethnic minority traditions, organic farming, neighbourhood trash-collecting partnerships with youth groups, and turning one of its star attractions – terraced rice fields – into a source of income for the community.

Ayana Retreat has planted over 10,000 trees in the area and is seeing more wildlife returning and thriving

As a plastic-free establishment, Avana even has its own purifying and bottling facility on-site, which uses fresh mountain water and cuts CO2 emissions.

Vu Huy, founder of Avana Retreat, shared: “We have planted over 10,000 trees in the area since we started developing this land and the bird life, well, we’re seeing more and more return. In fact, the wildlife has flourished.”

Avana Retreat has prioritised re-foresting and working with the existing landscape, such as raised pathways to limit existing tree-cutting, narrow buggy and walking paths to minimise impact on the vegetation. The terraced rice paddies, within the resort grounds, are maintained by local ethnic groups who keep all the rice they harvest at Avana to eat or sell as they wish.

Earlier this year, Avana launched their own natural, pesticide-free garden, where they grow a selection of herbs and vegetables that appear on guests’ plates – there is also a free-range chicken farm of around 300 chickens which provides the resort with fresh eggs.

In addition, room amenities are refillable and made from natural ingredients and organic essential oils. The same goes for products used at the spa, as well as in the candle-making workshop available for guests.

At Avana’s museum, housed in a more than 50-year-old Thai style stilt house, guests can learn about the various ethnic groups that live in the area, and experience the culture hands-on with rattan weaving workshops, batik art classes, and more.

Huy explained: “We want to play our part in keeping those traditions and stories alive through our museum, experiences, and through classes with local artisans who are just as passionate about what they do as we are.”

More than 90 per cent of Avana’s staff are from Thai, Hmong, and Muong villages – they were provided with hospitality training, sustainable development education, and English lessons, as well as given health insurance, professional working conditions, promotion prospects, and additional job training for continual development.

Marina Bay Sands rolls out Smart Hotel features in mobile app

0

Guests at Marina Bay Sands (MBS) can now enjoy more convenience via its mobile app with Smart Hotel features that allow them to skip conventional means of checking in and out at the front desk.

Available for both Android and Apple users on the MBS app, the new initiative will enable users to pre-register wherever they are by following four simple steps to complete the check-in process. They can use their mobile phones as digital key cards to access their rooms and hotel lifts, as well as request in-room amenities and order in-room dining.

Guests can use their mobile phones as digital key cards to access their rooms, and request for in-room amenities

At the end of their stay, guests can also verify their room bill and check out, without having to queue at the lobby or drop off physical key cards.

The app is a one-stop information portal offering customers ease of access to the latest happenings at the integrated resort, as well as ticketing engines, rewards programme, parking redemptions, and more. Users can look forward to even more enhancements in the pipeline, including in-app capabilities to retrieve and make contactless payment for valet parking, as well as view their e-tickets to attractions, among others.

Paul Town, COO, MBS, remarked that the “new mobile offerings will enable an effortless end-to-end guest experience to create new value for our customers” and the innovations will “enable our team members to take on higher-value tasks such as rendering more personal service to our guests”.

He added: “Our aim is to not only transform the conventional check-in experience, but to also allow guests to truly maximise their time and start discovering the property from the moment they arrive. We have big plans for our digital offerings and are investing heavily to enhance the overall customer journey across even more touchpoints.”

This innovation will be shared for adoption across Las Vegas Sands’ other properties.

Raffles Hotels & Resorts introduces new well-being retreats

0

Raffles Hotels & Resorts has launched a new concept for immersive well-being – Retreat by Raffles will be available in select locations across the luxury brand, and will debut at Raffles Singapore and Raffles Bali.

Personalised and co-created with wellness partners and practitioners, each Retreat by Raffles is characterised by a distinctive weave of elements: spa treatments and rituals for rejuvenation, wellness cuisine with a nutritional focus, cultural or community connection and mindful movement in nature. All itineraries will be coordinated alongside the guest’s personal well-being butler, available 24 hours a day.

Chakra balancing is one of the activities offered in the Retreat by Raffles at Raffles Bali

Emlyn Brown, global vice president of well-being at Accor, said: “Our new Retreat by Raffles is a holistic concept which combines active well-being, self-empowerment and connection with nature.

“Through curated programmes, which balance serenity, harmony, relaxation, recovery and pleasure, our inaugural retreats at Raffles Bali and Raffles Singapore will further elevate these properties as havens for well-being.”

Retreat by Raffles at Raffles Bali will comprise chakra balancing, sound bowl therapy, meditation in the secret cave, yoga and reiki healing offered by community experts. Throughout the stay, guests can choose from a range of activities including cooking classes or the preparation of traditional herbal medicine, Jamu, and even a cultural exploration to a Balinese house and spa treatments at the resort.

Guests will indulge in healthy cuisine featuring sustainably farmed produce, with a dedicated menu that introduces exotic dishes from all over South-east Asia.

For Raffles Singapore, butlers will organise well-being activities for guests, such as a sound healing experience at The Intan, a private Peranakan home museum, sunrise yoga on the rooftop, and guided walks within the Singapore Botanic Gardens with a local nature expert.

Guests can also enjoy unlimited access to the hydrothermal facilities at Raffles Spa including a vitality pool filled with mineral-rich Peruvian Pink Salt, a Herbal Sauna Room scented with a range of calming aromas and an Aromatherapy Steam Room that releases pure salt vapour. For dining, there nine different dining establishments at the hotel to choose from, where those with particular nutritional goals can have menus curated by the culinary team on request.

In addition, both hotels will offer in-room wellness amenities for guests to aid restful sleep, such as essential oil blends, diffusers, a well-being and mindfulness journal, mood audio and a crystal eye mask.

Retreat by Raffles will soon be introduced at other Raffles properties across the globe and further announcements will be made in the near future.

EHL, HEC Paris to launch summer programme on luxury hospitality management

0

EHL Hospitality Business School and HEC Paris are combining their expertise to offer students and working professionals a two-week summer programme on luxury hospitality management.

With the ever-growing list of luxury houses venturing into the realm of hospitality – big names in fashion, watchmaking, jewellery and even the automobile industry – these brands are extending their images beyond products and drawing on the extensive knowledge of the hospitality industry to immerse their clients in a world where the human experience is key.

The summer programme will focus on experience personalisation, service excellence and luxury brand strategies (Photo: EHL Hospitality Business School)

With this in mind, EHL and HEC Paris are offering a unique look at this industry that is expected to grow between 540 and 580 billion euros (US$588-632 billion) by 2030, and analyse the theoretical and practical concepts behind the trend of experiential luxury.

Florent Girardin, professor-researcher at EHL and one of the teachers of the summer programme, said: “We designed this summer programme in conjunction with HEC Paris to equip participants with the skills and knowledge necessary for moving up the ladder in their careers and shape the luxury industry with vision and foresight. The programme focuses on the personalisation of the experience, excellence of service and specifics in luxury brand strategies.”

The programme will take place from July 3 to 14, with the first week held at the HEC Paris campus in Jouy-en-Josas and the following week at the EHL campus in Lausanne.

At the end of the intensive and immersive two-week course, all participants will receive a certificate of achievement from EHL on behalf of both academic institutions.

Princess Cruises unveils its longest world cruise for 2025

0

Princess Cruises is offering a 116-day World Cruise in 2025, traversing over 33,500 nautical miles, visiting 51 destinations in 26 countries and six continents.

Sailing on Island Princess, the itinerary offers two roundtrip options with departures from both Fort Lauderdale, embarking January 5, 2025, and Los Angeles on January 20, 2025.

Island Princess will embark on a 116-day World Cruise in 2025

This world adventure includes visits to Australia, New Zealand and the South Pacific, the Mediterranean, Central America, Africa, Asia and beyond.

It will be the cruise line’s first-ever visit to historic Bar in Montenegro and Taranto, Italy, along with inaugural port calls to the idyllic Greek Island of Patmos and to Volos – for the Monasteries of Meteora.

The 2025 World Cruise will provide access to 27 UNESCO World Heritage Sites, including the cruise line’s return to Alexandria for Cairo, the pyramids and ancient treasures of Giza, and more.

There will also be an overnight in Dubai, late-night calls to the old town of Cartagena, Casablanca, and Sydney, as well as shore excursion options comprising the Hypogeum of Hal Saflieni, Malta’s oldest underground temple and necropolis, the District of the Roman Forum in Cartagena, Spain and marvelling at Leonardo da Vinci’s magnificent The Last Supper in Milan, Italy.

For more information, visit Princess Cruises.

Okinawa limits access to Iriomote to protect indigenous cat

0

Jens Hackebeil takes the helm as Oetker Collection’s CFO

0

Oetker Collection has named Jens Hackebeil as its chief financial officer, welcoming Hackebeil as a member of the company’s executive committee.

He’s been with Oetker Collection since 2011, and was most recently vice president finance.

His new responsibilities will include the continuation of day-to-day responsibility for planning, implementing, managing, and controlling all financial-related activities of the company, in conjunction with directing and overseeing all aspects of Finance, Group Accounting, Purchasing, Legal and Compliance functions of the organisation.

TTG Asia takes Good Friday break

0

TTG Asia’s online news bulletin will take a break on April 7, 2023 in observance of the Good Friday public holiday.

To our Christian readers, have a good Holy Friday and Easter Sunday.

The online news bulletin will resume on Monday, April 10, 2023.

ATM 2023 to shape the future of sustainable tourism

0

The 30th edition of Arabian Travel Market (ATM) will take place at Dubai World Trade Centre from May 1 to 4 with travel professionals and policymakers from across the globe coming together to explore how the tourism sector is working to drive decarbonisation.

The four-day event will feature over 150 speakers across 63 sessions, with ministers from the UAE, Bahrain, Oman, Jordan, Jamaica and Spain to join a host of senior figures from the private sector to showcase sustainable innovations, share knowledge and best practice, and explore opportunities and challenges along the road to net zero.

Arabian Travel Market will focus on how the tourism sector can work towards achieving net zero

The 30th edition will “address one of the most significant challenges facing the sector, in line with our theme of Working Towards Net Zero”, commented Danielle Curtis, exhibition director ME, ATM.

“Increased participation in this year’s show not only reflects the seriousness with which global tourism professionals and policymakers are taking sustainability, but also rising demand for leisure and business travel across the Middle East and beyond.”

Exhibitor participation will be 27 per cent higher than last year, with more than 2,000 exhibitors and beyond 34,000 attendees from over 150 countries.

The event will also host an array of regional policymakers, private-sector leaders, and speakers addressing sector-critical issues throughout the four days of the event.

Curtis added: “We look forward to learning how they are working to achieve net zero within their respective tourism markets, as our industry comes together to showcase the cutting-edge innovations and solutions that are driving the next generation of sustainable travel in the Middle East and beyond.”

To mark the 30th edition, Curtis and her team will unveil a dedicated sustainability pledge designed to reinforce commitment to the delivery of sustainable events and supplemented by a new playbook offering participants a framework within which to mitigate their environmental impact before, during and after the show – it also offers an operational guide for ATM as it works towards net zero by 2030.

In addition, this year’s show will also see the return of the ATM Travel Tech Stage, which will showcase how cutting-edge innovations – artificial intelligence, metaverse, cryptocurrency and big data – are driving environmentally responsible tourism.

Highlights of ATM 2023 include the brand-new Sustainability Hub, which will feature sessions dedicated to the latest sustainable travel trends and innovations; the ATM 2023 Start-up Competition, an event that will see entrepreneurs go head-to-head in a ‘Sustainable Tech Pitch Battle’; the International Luxury Travel Market Arabia; and sessions from the International Tourism & Investment Conference, the International Congress and Convention Association, and the Global Business Travel Association.
Other highlights include sessions focused on the key markets of India, China and the GCC, as well as informal speed networking.