Jetstar Asia will resume services between Singapore and Haikou on April 29, following a three-year suspension as a result of the pandemic, just in time for the Golden Week Labour Day long weekend.
The new Jetstar Asia services will operate on Wednesday, Friday, Saturday and Sunday, departing Singapore at 07.25 and arriving at Haikou at 11.05. From Haikou, the flight will depart at 12.00 and arrive in Singapore at 15.30.
Jetstar Asia will resume services between Singapore and Haikou on April 29 flying four times a week
The Singapore-based low-cost airline is expecting to fly more than 70,000 customers each year between the two destinations, operating four weekly return services (pending regulatory approval) to meet the pent-up demand for travellers wanting to return to the port city and capital of China’s island province of Hainan.
Oasia Hotel Downtown, Singapore unveils two Wellness in the City packages, allowing guests to curate their wellness journey through a two-day Revitalising Escapade or a three-day Holistic Retreat.
Complimentary daily wellness activities are available, including a range of fitness programmes, neck and shoulder massages, and evening cocktails and canapé. Guests can enjoy exclusive access to the Club Lounge where they can create their own wellness bowls for breakfast.
Oasia Hotel Downtown, Singapore has rolled out two Wellness in the City packages for guests
Guests can choose from two wellness activities – a Mental Wellness Workshop on either breath work, active meditation, or embodied movement; and a four-hour Historical Cycling Tour to explore the city with pit-stops to sample local delicacies.
Priced from S$570 (US$428), the Revitalising Escapade includes one-night stay in a Deluxe Room inclusive of Club benefits, high tea at The Marmalade Pantry, daily breakfast at Club Lounge, and a choice of one wellness activity.
The Holistic Retreat starts from S$1,099 for two-nights’ stay in a Deluxe Room inclusive of Club benefits, daily breakfast at Club Lounge, an Italian dinner on their second evening at OSO Ristorante, and a choice of one wellness activity.
The Muslim travel space presents massive opportunities where global Muslim tourist expenditures in 2028 is forecasted at US$225 billion while worldwide Muslim tourist arrivals in the same year is expected to hit 230 million.
For travel and hospitality industry players keen to tap into the billion-dollar Muslim tourist market, they can capitalise on the capabilities and services provided by Islamic Tourism Centre (ITC), an award-winning agency of the Ministry of Tourism, Arts and Culture, Malaysia.
First and only government agency ITC is the first and only government agency in the world that focuses on Islamic tourism development.
Since 2009, it has championed Islamic tourism and developed the growth of the Muslim-Friendly Tourism and Hospitality (MFTH) industry for Malaysia and shared its expertise with the world.
Nur Alyssa Coraline Yussin, acting director-general, ITC, told TTG Asia: “ITC takes proactive measures to strengthen the Islamic Tourism ecosystem by empowering local industry players and the general public who are interested in tapping into the lucrative Muslim tourist market.”
Working closely with Malaysia’s tourism industry players, ITC has trained and recognised up to 131 Muslim-Friendly Tourist Guides (MFTGs) country-wide.
Through the Islamic Tourism Entrepreneurship and Leadership Seminar (ITELS) series held last year, the agency had also reached out to 314 business owners and aspiring entrepreneurs, sharing with them the prospects of the Muslim tourist market and the business resources to succeed.
In the same year, the Mosque Visit Guide Training (MosVi) enrolled 31 mosque representatives interested in the potential of developing their mosques as a tourist attraction.
Today, Malaysia is the world’s leading Muslim-friendly destination with the capacity to further bolster its position in the future.
Muslim-friendly tourism
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ITC has rebranded its trademark MFAR to become a more inclusive programme relevant to industry stakeholders beyond the hotel sector
The MFTH branding firmly positions travel offerings to attract the growing Muslim tourist market
Muslim travellers must abide by Halal, the Islamic dietary standard
Hospitality operators can gain the trust of the Muslim tourist market by getting their premises rated and periodically audited by credible recognition programmes offered by ITC
Destinations with Muslim-friendly products, services and facilities are top choices for Muslim tourists
Tourism businesses can learn more about the opportunities available in the Muslim tourist market through ITC’s knowledge-sharing events
Cater to unique needs of Islamic tourism Industry players keen to operate within the MFTH space should come up with or enhance their products and services as a value-add to Muslim travellers who do not wish to compromise their faith-based needs while travelling.
For example, accommodations with Muslim-friendly services and facilities are always a top priority for Muslim tourists. The provision of prayer rugs, prayer direction signage, and halal food and beverages will contribute greatly to guest satisfaction.
Hospitality operators can gain the trust of the Muslim tourist market by getting their premises rated and periodically audited by credible recognition programmes like the Muslim-Friendly Tourism and Hospitality Accreditation and Recognition (MFAR) offered by ITC.
Muslim travellers also enjoy getting a taste of local delicacies but must abide by the Islamic dietary standard – Halal. These are permitted foods for Muslim consumption and are prepared according to the teachings of Islam which include how meats are slaughtered and the absence of prohibited items in meals.
They will travel with ease of mind, knowing that there are halal-certified food and beverage outlets approved by a competent authority like the Department of Islamic Development Malaysia (JAKIM) and other recognised certification bodies at the destination visited.
The MFTH branding firmly positions businesses and destinations to attract the growing Muslim tourist market, as well as informs the market of the added value and enhanced experience businesses provide towards welcoming Muslim travellers.
Assistance from ITC ITC provides support and expertise to businesses and destinations to get on board, work towards successful product and service development and delivery, leading to increased market engagement, attraction and loyalty.
Through industry insights, market intelligence, research into the Islamic tourism development, training, knowledge-sharing through conferences and publications, Muslim-friendly standards and recognition programmes, and advisory services, the government agency has led industry players in strengthening their position in Islamic tourism.
For example, tourism businesses can upskill and prepare themselves to meet the demands of the Muslim tourist market with ITC’s training programmes that give clarity to the behaviours of the market and what it demands from industry stakeholders.
They can also learn more about the opportunities available in Islamic tourism and the Muslim-friendly tourist market through ITC’s knowledge-sharing events, publications and platforms.
Growth opportunities
To keep up with the changing landscape of the tourism industry, ITC has recently rebranded its trademark MFAR to become a more inclusive programme relevant to industry stakeholders beyond the hotel sector.
Yussin added: “To further strengthen and sustain the Muslim-Friendly tourism and hospitality ecosystem, ITC is collaborating with higher learning institutions and industry leaders through quality research that introduces fresh ideas and insights into the Muslim tourist market. There’s growth opportunities within this market, and the research which we present at the Islamic Tourism Symposium (ITS) will expand the body of knowledge of Islamic Tourism and stimulate this growth.”
Keen to learn more about the opportunities in the lucrative Muslim tourist market?
Arabian Travel Market, Dubai(May 1- 4, 2023) Visit ITC at the Malaysia Pavilion (AS6410) Be the first 20 visitors to mention “Muslim-Friendly Tourism with ITC” and receive a special gift
From delightful getaways at breathtaking beaches to exciting sojourns at vibrant buzzy cities, Best Western Premier hotels can elevate every trip to new heights.
With 10 hotels and resorts in a choice of dream destinations in the region, including Indonesia, Thailand, Vietnam, and Pakistan, travellers can enjoy “The Premier Life” in Asia.
The Best Western Premier brand is under BWH Hotel Group (BWH) which boasts over 4,500 properties across more than 100 countries and territories worldwide.
The group also comprises of the WorldHotels Collection, Best Western Hotels & Resorts and SureStay Hotel Group.
A cut above the ordinary Every Best Western Premier hotel or resort in Asia promises world-class hospitality, underpinned by distinctive design, exceptional upscale amenities, and the highest standards of service.
Best Western Premier hotels and resorts in Asia
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Best Western Premier Panbil, Batam - Indonesia
Best Western Premier La Grande Hotel, Bandung - Indonesia
Best Western Premier Sapphire Halong, Ha Long - Vietnam
Best Western Premier Hotel Gulberg Lahore, Lahore – Pakistan
Guests can indulge in spacious, well-appointed rooms or suites, fully equipped with comfortable bedding, modern technology, and bathrooms complete with deluxe amenities.
With thoughtful leisure facilities and unforgettable dining experiences in every property, including authentic local and international cuisine, travellers can unwind in style with their loved ones.
Additionally, Best Western Rewards members receive more perks with diverse discounts on bookings, points earned for their stay, and Elite Members receive welcome gifts at check-in.
Best Western Premier in Indonesia and Thailand Travellers planning trips to Indonesia and Thailand should consider Best Western Premier hotels and resorts there – conveniently located at tourist hotspots such as Ubud, Bandung, Batam, Jakarta and Phuket.
For example, Best Western Premier Bangtao Beach Resort & Spa completes the perfect picture of the ultimate beach holiday on Thailand’s azure Andaman Sea.
The awe-inspiring sea views combined with the wide range of facilities make this one of the finest family resorts in Bangtao and also an ideal location for couples to experience a romantic beachside escape.
Guests can relax in the lobby bar with a drink or enjoy a tropical cocktail in the swim-up pool bar before choosing from one of the two dining outlets on the property that serves up a delectable combination of Thai and international specialities.
For a balmy Bali vacation, Best Western Premier Agung Resort, offers tranquility just outside of the city centre, complete with contemporary creature comforts in a lush jungle setting.
Morning walks, yoga sessions and hiking treks at the stunning Ubud resort allow guests to recharge and rejuvenate during their stay. They can also chill out at the infinity pools that the property features, alongside the poolside services, as well as massage and spa treatments available.
Whether travellers are looking for a refreshing urban break or the perfect holiday haven, Best Western Premier welcomes them with warm hospitality across Asia.
Experience the brand’s outstanding hotels and resorts in Asia:
– Best Western Premier Agung Resort, Ubud – Indonesia
– Best Western Premier La Grande Hotel, Bandung – Indonesia
– Best Western Premier Panbil, Batam – Indonesia
– Best Western Premier The Hive, Jakarta – Indonesia
– Best Western Premier Bangtao Beach Resort & Spa, Phuket – Thailand
– Best Western Premier Sapphire Halong, Ha Long – Vietnam
– Best Western Premier Sonasea Phu Quoc, Phu Quoc – Vietnam
– Best Western Premier Sonasea Villas Phu Quoc, Phu Quoc – Vietnam
– Best Western Premier Hotel Gulberg Lahore, Lahore – Pakistan
– Best Western Premier Hotel Islamabad, Islamabad – Pakistan
Vote for your favourite travel brand to win at TTG Travel Awards 2023, Asia-Pacific’s Most Prestigious Travel Industry Accolade Vote Best Western Hotels & Resorts (BWH Hotels) for Best Mid-range Hotel Brand here.
A straw poll shows industry members welcoming the Singapore Tourism Board (STB)’s blueprint to sustain recovery momentum and “secure the future of tourism”, saying it stayed close to the heartbeat and DNA of the destination.
But questions remain, like how to deliver and play up the Singapore brand of quality with maximum impact, as businesses grapple with difficult market conditions, they told TTG Asia.
Industry members are concerned on delivering the Singapore brand of quality amid challenges faced by businesses
There is demand, according to one established DMC, but the agency is facing a tight room supply situation, high hotel rates and a manpower shortage issue, which hindered its ability to bid for some RFPs and it has had to turn business away.
The DMC managing director said: “There are not enough guides and drivers – we could only get 20 trishaws when we needed 80 and we were unable to confirm the rooms and price. When a cruise arrives, we need an extra 40 staff, but are unable to find them.”
Not only that, the company has to spend more time recruiting as well as having to pay higher salaries.
Daniel Chua, founder and chief executive of AONIA, an experiential communications agency, commented: “To support recovery, a holistic approach beyond demand-centric marketing tactics is essential to address supply side challenges. An imbalance would lead to negative experiences that would negate any gains in attracting visitors.”
During the recent Travel Industry Conference (TIC), STB’s chief executive Keith Tan noted Singapore’s strategy would focus on three Rs – Redefining our Destination, Reconnecting with our Fans, and Reinventing our Industry – which will be supported by a host of marketing and product initiatives and unveiled progressively.
A highlight of this year’s TIC was the announcement of a S$10 million (US$7.5 million) Singapore On-screen fund to put Singapore up front and centre, which Chua commented was “too little overall, but can seed pre-production”.
Chua, who has a film background, noted that the cost of “making a good film or music video, with some minor celebrity talent, would cost around US$2 million”.
Recalling that STB’s war chest to promote business events some years back was more than S$120 million, another industry observer described the sum as “an appetiser” and “not the main course”, adding that “an impactful initiative has to come with a significant budget”.
More flights between Indonesia and Singapore are materialising through Garuda and Scoot.
On March 26, Garuda Indonesia commenced a five-weekly service between Surabaya and Singapore.
Scoot will increase its weekly flight frequency between Singapore and destinations in Indonesia from May
Irfan Setiaputra, president and CEO, Garuda Indonesia, said: “The opening of this service is not only meant to provide more direct flights to various destinations in Indonesia, but can also contribute to the economic recovery of Surabaya and its surrounding areas.”
With this new service, Garuda now operates 37 flights a week, connecting Singapore with the major cities in Indonesia – Jakarta (27 times), Denpasar (five times) and Surabaya (five times).
At the same time, Scoot, the low-cost subsidiary of Singapore Airlines, will increase its weekly flight frequency between Singapore and Lombok, Yogyakarta, Makassar and Pekanbaru, from May this year.
Flight frequencies to Lombok will increase from two to four times weekly as of May 1, while from May 2, the service to Yogyakarta will increase from thrice weekly to daily.
Flights to Makassar will be up from twice to thrice weekly, and Pekanbaru services will have three additional frequencies starting on May 4, flying five times a week.
This brings Scoot’s flight frequencies to Indonesia to 74 times weekly.
Johanes Ong, general manager, Scoot Indonesia, said: “The increase in frequencies will provide our customers with more flexibility when planning their travels to various destinations in Indonesia including Bali, Jakarta, Surabaya, Yogyakarta, Pekanbaru, Manado, Lombok, Balikpapan and Makassar. It will also provide our Indonesian customers with more opportunities for travels to connect with loved ones or create new experience.”
Ascott is giving out bonus points as part of a new campaign to celebrate the fourth anniversary of its loyalty programme, Ascott Star Rewards (ASR).
Members can earn 25 per cent bonus points when they book and stay at any of Ascott’s ASR participating properties from April 15 to May 31.
Members can earn extra bonus points when they book and stay at any of Ascott’s ASR participating properties; Somerset Rama 9 Bangkok, pictured
This also includes Oakwood and The Unlimited Collection brands, which were acquired by Ascott in July last year. All bookings made for stays at participating properties across the Oakwood and The Unlimited Collection brands will further entitle members to added double points for the same period. These include properties in Australia, Indonesia, India, Malaysia, Singapore, Thailand, Vietnam and Cambodia.
ASR points earned can be fully redeemed for stays at participating properties spanning 14 brands globally. Alternatively, points can also be exchanged for rewards with Ascott partners or channelled towards a good cause.
Guests holding elite memberships from other hospitality loyalty programmes will also benefit from an equivalent status-match when they sign up for an ASR membership.
With the next phase of growth, the ASR programme will progressively be elevated with value-add experiences for all members, including a complimentary one-year Wall Street Journal subscription for eligible Platinum members who have booked and completed a stay during the campaign period.
Tan Bee Leng, Ascott’s managing director for brand & marketing, said: “We launched the ASR programme back in 2019 with a commitment to develop it as one of the strongest hospitality rewards programmes. Four years on and in spite of the challenges as a result of the pandemic, we are proud to continue upholding this ambition.
“Flexibility, convenience and stay benefits are just some of the offerings to empower our guests to make the most out of their stay with us. As consumer travel demand evolves, we strive to continue building customer loyalty by ensuring that our offerings remain relevant and compelling enough to meet the increasing expectations of an attractive loyalty programme.”
Fairmont Hotels & Resorts and Shekhar Resorts will launch a new property in Agra, the city of the Taj Mahal.
Scheduled to open by 2025, the hotel will offer 205 rooms, including 44 suites.
Fairmont Agra will be Fairmont’s second hotel in India
Fairmont Agra will sit on the banks of the Yamuna River and in the northern state of Uttar Pradesh, just a two-hour drive from the capital city of New Delhi. The hotel will be about two kilometres from the Taj Mahal, offering guests easy access to the UNESCO World Heritage Site.
“We believe that the property will stand out and elevate the luxury hospitality experience in Agra and northern India. We are excited to start our first partnership with Fairmont and Accor, and to bring the most unique and memorable experiences to our guests,” said Anuj Jain, director of Shekhar Resorts, Agra.
Fairmont currently operates the Fairmont Jaipur in India, with plans to open additional hotels in Udaipur, Mumbai and Shimla Fagu over the next two years.
ILTM Asia Pacific has confirmed Sumana Rajarethnam, South-east Asia director of the Economist Intelligence Corporate Network, as keynote presenter at the Opening Forum on June 19.
He will present a macroeconomic global and regional outlook, as well as reveal current economic trends and future expectations, and provide actionable global business insights for attendees.
The Economist’s Sumana Rajarethnam will be the keynote presenter at the ILTM Asia Pacific Opening Forum
“I welcome and am looking forward to the opportunity to encourage ILTM Asia Pacific delegates to think differently, discover new possibilities and change their mindsets,” said Rajarethnam.
The Opening Forum will also highlight ILTM’s latest Buzz v Reality research, Decoding the Luxury Traveller’s Mindset; Spotlight China, which will provide valuable insights into the travel behaviours of today’s high-net worth Chinese traveller.
The other three days will see the industry come together in a programme of one-to-one pre-scheduled meetings, networking events and media meetings, providing the platform for building business relationships with suppliers of luxury travel brands.
The Ministry of Investment of Saudi Arabia and Haichang Ocean Park have signed a Memorandum of Understanding (MoU) to develop the first large-scale ocean park in the Kingdom of Saudi Arabia (KSA).
According to the MOU, Haichang plans to leverage its diverse expertise and experience to develop various forms of location-based entertainment venues among KSA’s cities – family entertainment centre, water park, IP themed park, zoo and safari park – to attract global and local visitors and drive the long term, sustainable growth of the tourism sector.
Both parties will work together to develop the first large-scale ocean park in the Kingdom of Saudi Arabia
In addition, the development of the new ocean parks and resorts is expected to create numerous job opportunities, stimulate local businesses, and contribute to the overall economic development of the region.
Haichang’s executive director, Qu Cheng, said: “The first world-class ocean park… will also serve as an educational platform to promote awareness and importance of ocean conservation. We believe the families of Saudi Arabia and the Middle East will appreciate our unique offering, and we look forward to bringing this world-class experience to the KSA.”
To achieve its growth strategies, Haichang is working closely with local partners and stakeholders, including the Ministry of Investment and General Entertainment Authority, to identify the right sites for its intended huge projects.
