TTG Asia
Asia/Singapore Wednesday, 14th January 2026
Page 476

Mastercard Economics Institute study reveals new travel trends for 2023

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Mastercard Economics Institute has released its latest Travel Industry Trends 2023 report which shows that consumers are taking advantage of a more traditional travel ecosystem in 2023, prioritising leisure travel, and pioneering new corridors around the world.

In the face of a changing economic landscape, post-lockdown preferences for experiences over material items and a consistent demand for leisure travel shape 2023’s outlook. Initially lagging leisure travel, business travel also found its footing in the 2H2022, especially in cultures prioritising a return to office.

Pent-up demand continues, with travellers from Asia-Pacific expected to drive bookings in 2023

With an uncertain economy providing some cross-market turbulence, mainland China’s reopening is expected to bolster growth globally with concentrated impact in Asia-Pacific, according to Mastercard Economics Institute estimates.

Some key findings include:

Leisure and business travel growing at the same pace
Driven by the long-awaited lifting of travel restrictions in Asia, global leisure travel remains robust, with flight bookings up roughly 31% in March 2023 compared to the same month in 2019.

In 2H2022 and early 2023, corporate flight bookings caught up to leisure flight bookings driven by regions with a strong return to office culture. Insights show demand for in-person meetings, with the most significant growth in commercial travel and entertainment expenses being led by Asia-Pacific and Europe up 64% and 42% respectively, between January and March 2023.

Mainland China’s reopening benefits global and Asia-Pacific tourism
China’s reopening following tight Covid-19 regulations comes at a time when it will likely have a positive impact on the experience economy as pent-up demand for travel is expected to drive strong tailwinds.

By March 2023, spending on experiences was notably 93% of where it was in 2019 despite minimal travel last year. Economies in the Asia-Pacific region could be obvious beneficiaries of China’s opening, given their strong ties to international trade, tourism, and geographical proximity.

Based on Mastercard Economics Institute estimates, other countries that are expected to benefit include northern Europe – Germany and France – and Brazil, which could see a boost in their exports to China as the economy recovers.

Travellers establish new corridors
As consumers are enjoying higher incomes and returning to some level of pre-pandemic comfort, they are also starting to venture further from home to new locations. For travellers from the Asia-Pacific region, the US and Australia remain favourite destinations for spring and summer journeys.

Beginning in late 2022, visitors to Hong Kong SAR started to increase, with the destination edging its way into the top 10 list and soaring to the third spot in February 2023.

Luxury travel experiences, such as splurging on high-end accommodation and luxury travel in places like France and Italy, will likely entice Chinese tourists emerging from a zero-Covid environment to re-join the experience economy.

Tourists continue to prioritise experiences
Preference for experiences over things persists, and travellers are demonstrating new demand for the unique. Potentially influenced by social media and entertainment, travellers are landing in lesser-known destinations in search of cultural immersion.

As of March 2023, global spending on experiences was up 65%, while spending on things is up 12% compared to 2019. Experience-oriented spending is surging in certain corridors where pandemic lockdowns have expired, but Chinese tourists who traditionally over-index on luxury retail compared to other tourists could provide a boost to goods spending across markets.

“In 2023, travel came roaring back in Asia as China reopened its borders and other markets eased the last of their pandemic-era travel restrictions,” said David Mann, chief economist for Asia at the Mastercard Economics Institute. “As people around the world prioritise experiences over things, the strong demand for travel is expected to last far beyond the initial ‘revenge travel’ bump. As we look ahead to the peak summer travel season, the big question is whether flight and accommodation supply can keep up with demand.”

View the full Travel Industry Trends 2023 report here.

Vietjet launches loyalty programme SkyJoy

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Vietjet has introduced its loyalty programme, SkyJoy, enabling members to earn and redeem unlimited SkyPoints for flight tickets and services from over 250 brands in dining, resorts, and shopping across Vietnam.

Guests can sign up to become a Vietjet SkyJoy member and earn SkyPoints with the money spent on flight tickets. With Vietjet’s flights during 12-month circle, members can upgrade their membership tier and enjoy many privileges like earning 12 SkyPoints on every 10,000 dong (US$0.43) spent, priority privileges at airports, as well as opportunities to participate in Vietjet’s and its partners’ promotional programmes.

Vietjet’s CEO Dinh Viet Phuong at the launch of SkyJoy

Vietjet SkyJoy members can use or buy SkyPoints to redeem for Fixed Point tickets, Final Deal tickets, and Market Fare tickets year-round, saving up to 90 per cent on fares. They have to option to purchase the Sky+ Gold Membership Pass and receive an additional 30,000 SkyPoints as a bonus.

In addition, Vietjet SkyJoy members can also earn SkyPoints when purchasing or using services from different partners, such as VISA, Mastercard, Samsung, Grab, Mobifone, ZaloPay, Ogawa, Maison Online, Booking.com, G-Connect, and more.

To celebrate its launch, Vietjet SkyJoy will be offering exclusive benefits for new members with 500 SkyPoints for each successful sign-up.

PATA Philippines raises funds to revive Pagsanjan Falls

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PATA Philippines Chapter’s fund-raising gala on May 12, which featured the crème de la crème of the country’s tourism on the catwalk, raised over US$10,700 to revive Pagsanjan Falls tourism.

The funds will finance projects that will benefit boat ride tours and the boatmen in the towns of Cavinti, Lumban and Pagsanjan in Laguna, as well as assist selected tourism students, said Marlene Insigne, PATA Philippines Chapter board of trustee-treasurer.

PATA Philippines Chapter raised over US$10,700 during its fund-raising gala

Local tourism chiefs of the three towns have agreed to make Pagsanjan Falls – once a top tourist attraction best known for shooting the rapids – a green and sustainable community and to help the boatmen and their families who have suffered during the pandemic, said PATA Philippines Chapter chair Maria Paz Alberto.

Leading the Filipiniana fashion show are Alberto, tourism secretary Christina Garcia Frasco, Tourism Promotions Board chief operating officer Marga Nograles, along with their spouses, hotel management, sales and marketing executives.

SAUDIA Group readies to welcome Hajj travellers

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SAUDIA Group – comprising Saudi Airlines, flyadeal, and Saudi Private Aviation – has announced operational plans for Hajj season 2023.

The group will be allocating over 1.2 million seats for pilgrims from all over the world on its current fleet of 164 aircraft, plus an additional fleet of 12 aircraft.

SAUDIA Group will allocate over 1.2 million seats for pilgrims from around the world for the upcoming Hajj season

Pilgrims from more than 100 scheduled destinations and 14 seasonal destinations will be transported to six airports in the Kingdom located in Jeddah, Riyadh, Dammam, Medina, Taif, and Yanbu.

The company will also be sharing awareness messages to pilgrims in their languages through official channels in their countries, Hajj missions and organisations present in Makkah and Madinah, and across Hajj residences. The information aims to help make planning for the Hajj easier, and include details related to baggage weights and sizes, and the mechanisms at airports upon departure and after the end of Hajj.

SAUDIA will also provide services such as the issuance of boarding passes for all flights, and ensure that King Abdulaziz International Airport in Jeddah and Prince Mohammad Bin Abdulaziz International Airport will be staffed with navigators and employees fluent in various languages to help answer any Hajj-related queries.

Lastly, SAUDIA has also updated its inflight Islamic content to include religious programmes in several languages such as Arabic, English, Bahasa Indonesian, Chinese and other languages.

Accor signs Novotel Melbourne Box Hill

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Accor has signed Novotel Melbourne Box Hill, a new-build hotel set to open in January 2025.

Owned by APH Holding, Novotel Melbourne Box Hill will be located in the heart of Box Hill, one of Melbourne’s most vibrant suburbs, and will feature 132 guestrooms.

Novotel Melbourne Box Hill is slated to open in January 2025

The hotel will offer facilities such as an all-day dining restaurant, lobby bar/café, rooftop bar, spa, wellness centre, gym, as well as conference and events facilities including a 200-capacity ballroom.

Accor Pacific’s CEO, Sarah Derry, said: “Box Hill is a vibrant and growing suburb, and we are excited to offer both business and leisure travellers a stylish and contemporary accommodation option in this dynamic community.”

“Novotel Melbourne Box Hill will be a flagship for the area, and we are confident that it will become a popular destination for both locals and visitors to Melbourne. The hotel will have access to public transport and retail amenities and will be an appropriate asset for Melbourne’s much needed second CBD which should promote, leisure and business,” added Johnson Zhang, CEO, APH Holding.

New hotels: Wyndham Grand Phu Quoc, Shama Luxe Sukhumvit Bangkok and more

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Wyndham Grand Phu Quoc

Wyndham Grand Phu Quoc, Vietnam
The 1,399-room Wyndham Grand Phu Quoc features 27 newly-constructed villas set to open later this year.

The property offers a variety of entertainment options such as a kid’s club, indoor cinema, theatre, golf course, F&B options, and even has the Phu Quoc Convention Centre onsite.

Nearby attractions include the VinWonders Phu Quoc amusement park, Grand World Phu Quoc, Vinpearl Safari Phu Quoc, and Corona Casino.

Shama Luxe Sukhumvit Bangkok

Shama Luxe Sukhumvit Bangkok, Thailand
Shama Luxe Sukhumvit Bangkok is a luxury serviced apartment located in Bangkok that offers 52 accommodation choices ranging from one- and two-bedroom suites to the two-bedroom Walton Suites.

Facilities comprise a fitness centre, kids’ playroom, and a swimming pool with city views.

BreakFree on Broadway Sydney

BreakFree on Broadway Sydney, Australia
Right in the heart of Sydney is BreakFree on Broadway Sydney, which features 47 refurbished guestrooms.

The hotel is just a 15-minute walk to Darling Harbour and Chinatown, and a short stroll to The University of Sydney and Broadway Shopping Centre.

There is also a café that serves continental breakfast daily, a reading area, and a boardroom for up to 10 delegates.

Andaz Nanjing Hexi

Andaz Nanjing Hexi, China
Located in the rapidly developing Hexi CBD area, Andaz Nanjing Hexi, together with two office towers and the luxury shopping mall, create a one-stop destination for travellers.

The 362-key hotel boasts restaurants and bars, fitness centre, indoor pool, as well as indoor and outdoor event venues.

About a 30 minute drive to Nanjing Lukou International Airport, the hotel offers easy access with the nearby Nanjing Metro Yuantong Station.

Espire Hospitality Group names new directors

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Espire Hospitality Group has appointed Sanjay Kumar as director of operations and Kunal Sabharwal as director of sales.

With over 15 years of experience in operations management, Kumar will play a crucial role in optimising operations, streamlining processes, and driving overall efficiency within the organisation.

From left: Sanjay Kumar and Kunal Sabharwal

Sabharwal will be responsible for developing and executing strategic sales initiatives and driving revenue growth in his new role.

Amassing over two decades of experience in the hospitality industry, he has worked with India’s leading hospitality brands including Accor, Hilton, ITC, Ananta Hotels & Resorts and Radisson.

Mandarin Oriental announces senior leadership appointments

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Mandarin Oriental has named Amanda Hyndman as its new chief people officer, and promoted Francesco Cefalú to the role of chief development officer.

Having been with Mandarin Oriental since 2007, Hyndman will oversee the development of human resources strategies that support the growth of the brand and colleague career development in her new role.

Cefalú, who joined the company in 2016 as regional development director for EMEA, will oversee the development of the group’s pipeline of hotels and residences worldwide.

Tourwriter to incorporate carbon calculator in itinerary-planning software

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Wellington-based company, Tourwriter, is in the planning stages of eventually incorporating a carbon calculator into the itineraries that travel agents build on its software.

Tourwriter’s head of growth, Lisa Gardiner, explained to TTG Asia on the sidelines of TRENZ 2023 that the company aims to help travellers and agents “take action by understanding how their choices on different itineraries will have different carbon impacts”.

Campbell: Tourwriter hopes to bring forth an opportunity for travel companies to progress their sustainability commitments into transformative actions

“For example, slow tourism or cycling tourism, where travellers stay longer in one destination, instead of a different place every night, (will have a better carbon impact) compared to a 10-night itinerary where the traveller is in a different location or hotel every night. (Transport options) such as cycling or taking the train will also bring down one’s carbon impact,” she elaborated.

Travel agents who currently use Tourwriter’s software build itineraries with their clients, before sending booking requests to their suppliers without needing to call to confirm availability. Everything can be seen easily on the dashboard, except for the way to calculate a traveller’s carbon footprint.

When asked if this calculator is similar to what is already offered by corporate travel management companies – where carbon is immediately calculated during booking – Tourwriter’s CEO, Glenn Campbell, agreed, stating that this is something the leisure travel market needs.

At this point, the carbon calculator project is currently in its “discovery phase”, where Tourwriter is working on hypotheses and speaking with both its customers and operators. It helps that this project recently received a boost in funding from New Zealand’s Ministry of Business Innovation and Employment’s (MBIE) Innovation Programme for Tourism Recovery.

Tourwriter is one of only six recipients of the coveted Stream One funding. The software company plans to apply for a second round of MBIE funding, which Campbell is “confident” of obtaining eventually, stating that stakeholders across the board are in support of the idea of a carbon calculator for itineraries.

“We are understanding the problem first, and having conversations with customers, before we embark on the building phase. In fact, estimating a traveller’s carbon footprint is just the very top layer (of what we want to eventually offer),” he shared.

Once the second round of funding is approved, Campbell estimates it will take another six to 12 months to get the concept out and that is when the actual coding begins.

On the software end, Campbell plans to expand into Asian markets – like Vietnam, Japan, and China – which currently have “low penetration”, targeting “travellers who are used to working with someone to build an itinerary”.

Tourwriter is also working to integrate live pricing onto its platform.

Rising hotel occupancy in Asia-Pacific shows positive travel recovery: Amadeus

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Amadeus’ Demand360 data shows growing travel demand across Asia-Pacific for the second half of the year.

In 1Q2023, the region saw a hotel occupancy growth trajectory of 61.7%, surpassing 2019 levels by 3%, thanks to the recent reopening of Greater China’s border.

Asia-Pacific saw a hotel occupancy growth trajectory of 61.7% from January to March this year

Greater China is leading Asia-Pacific’s recovery growth, with 1Q2023 hotel occupancy in the region outpacing pre-pandemic levels by 5%, as compared to 1Q2019. Meanwhile, Australia and New Zealand have the highest hotel occupancy level in Asia-Pacific, trending up from 64.5% in January to 76.5% in March.

Hotel occupancy levels in major Asia-Pacific markets improved throughout 1Q2023. Tokyo showed strong performance as hotel occupancy rates reached more than 80% and exceeded records from mid-March to April during the cherry blossom season.

Sydney hotels averaged 85% occupancy from February to March, while Singapore hotels outperformed previous record highs in 2019 by 2-3% in February and March this year. In Seoul, hotel occupancy from January to March was 7% higher than the same period in 2019.

The major markets experiencing the highest regional hotel occupancies in 1Q2023 are Tokyo, Hong Kong, Seoul, Shanghai and Beijing, with rates higher than 70% during the Easter week from April 7 to 10.

“This is a hopeful sign that Asia-Pacific-based hoteliers may expect a substantial rebound in the long run as travel has picked up its pace, both domestically and internationally,” noted Maria Taylor, head of commercial, Asia Pacific, hospitality, Amadeus.