TTG Asia
Asia/Singapore Monday, 29th December 2025
Page 452

Artyzen Hospitality Group adds two flagship hotels to portfolio

0

Artyzen Hospitality Group (AHG) is gearing up to launch two flagship luxury lifestyle hotels in Shanghai and Singapore in October this year.

Artyzen Singapore – the first in the city-state – and Artyzen NEW BUND 31 Shanghai are the latest additions to AHG’s existing portfolio of 13 projects in operation, including its serviced apartments and residences.

Artyzen NEW BUND 31 Shanghai will offer 202 keys when it opens in October

Inspired by Singapore’s culture, colours and flavours, Artyzen Singapore in the Orchard district will offer 142 rooms and suites, complete with balconies, ceiling fans, and baths. Its roof garden doubles up as a social destination where guests can dip in the 25-metre cantilevered infinity pool and enjoy signature drinks in the sunken lounge.

Meanwhile, Artyzen NEW BUND 31 Shanghai, adjacent to the performing art centre of NEW BUND 31, will offer 202 keys. One of its unique selling points will be Shanghai Modern on the fifth floor, which will offer a creative interpretation of Chinese cuisine and Asian flavoured tapas.

Earlier in the year in China, two new Artyzen Habitat – an AHG brand – hotels also opened in Suzhou and Shanghai in March 2023 and May 2023 respectively. Another two properties are scheduled to open in Chongqing and Zhuhai in 4Q2023 and 1Q2024 respectively.

According to AHG’s senior vice president, Peter Wynne, what sets the group apart is its ability to serve authentic experiences and understand guests’ needs.

He told TTG Asia: “I am very much in favour of the smaller, individual hotel brands with personality, instead of vanilla brands that keep repeating the same things. They got all of your data and history, but you still don’t get an authentic experience.”

These differentiating factors allow the group’s portfolio to be well-positioned to cater to current hospitality trends of health and wellness, including eating well and eating local.

Whether it is arranging for a t’ai chi master for a workout session or providing culinary fare that reflects local flavours for hotel guests during their stay, Artyzen’s guest experiences aim to keep cultural immersion and exploration at its core.

Wynne further opined that the group’s strength lies in its ability to be nimble and provide customisation due to its smaller scale.

“We are a small player, not one of the big guys that is overrun with corporate policies and standards. (For us), it is more about that individual guest experience and attention to details… the experience you get is highly personalised.”

The 10-year-old company plans to continue its expansion strategy with at least five more hotels over the next 10 years.

Wynne reckoned: “I would really like to see an Artyzen hotel in a key European city, be it in London or Lisbon, as it would fit very well in such cities that have a strong culture, community and history.”

Outrigger’s Castaway Island, Fiji names new resort manager

0

Paula Vatunicoko has been promoted to resort manager at Outrigger Resorts & Hotels’ Castaway Island, Fiji.

With experience in administration, concierge and front office operations, housekeeping, events and weddings, Vatunicoko returns to Castaway Island, Fiji Resort from his 15-year stint with Lalucala Island Resort.

Rosewood Hotel Group maps new people and planet support

0

Rosewood Hotel Group has unveiled Rosewood Impacts, a group-wide roadmap for delivering positive impact on all its communities and the planet.

The roadmap features tangible goals in the fields of sustainability, employment, partnerships and more, encompassing consequential policies and programming under two distinct pillars: Rosewood Empowers and Rosewood Sustains.

Rosewood opened Centro Educativo K’iin Beh, a non-profit school in Mexico, when employees shared that schooling for their kids was the number one need

“With Rosewood Impacts, we are not only championing the exemplary efforts being made across our organisation but setting new benchmarks for positive impact that will propel us forward to a more sustainable and equitable tomorrow,” said Sonia Cheng, CEO of Rosewood Hotel Group.

Rosewood Empowers uplifts communities through equal access to opportunity, such as Opportunity Employment, which seeks talent from underserved or underrepresented groups and working to lower barriers to employment. In addition, it strengthens local economies through local hiring, sourcing and partnerships.

Rosewood also believes in empowering people through education and upskilling. Two examples include Rosewood Mayakoba’s work with Centro Educativo K’iin Beh, a non-profit school in the Riviera Maya, Mexico, and BluHouse, Rosewood Hotel Group’s first restaurant inspired by the concept of a business-with-purpose.

Lucy Werner, chief commercial officer, Rosewood Hotel Group, shared: “(With the) schools in Mayakoba, Mexico, we (had) asked our employees what their number one need was, and the answer was schooling for their kids. At Rosewood Hong Kong, in BluHouse, we employ two refugees who would typically struggle to find employment. We look at each specific location, and explore what attributes we can elevate to power that local community and our associates.”

Additionally, a newly-launched programme, Rosewood Bridges, connects young people from disadvantaged backgrounds with internships at the group’s hotels. Committed in being an inclusive company, Rosewood sends vocational students from the Hong Kong Vocational Training Council abroad for internships, and partnering with local NGOs to give young people with autism a chance of a career at Rosewood Beijing or Guangzhou.

Meanwhile, Rosewood Sustains showcases a commitment to growing Rosewood’s lifestyle ecosystem responsibly and protecting the environment for future generations. Setting targets for environmental sustainability, these include pursuing carbon neutrality, engaging in regenerative practices, to driving the evolution of circular hospitality and eventually eliminating waste.

Rosewood Baha Mar has teamed up with The Bahamas Reef Environment Educational Foundation to preserve the marine environment off Nassau’s Cable Beach and educate the next generation of Bahamians and visitors on how to protect coral reefs, which are critical both for ecosystem preservation and for supporting local livelihoods dependent on fishing.

At Kona Village, A Rosewood Resort, opening in Hawaii this summer, the entire property is fully powered by solar energy, while an onsite cultural centre provides both visitors and locals with perspective into the rich natural and cultural significance of the surroundings.

Furthermore, multiple properties including Rosewood Hong Kong, Rosewood Bermuda and Rosewood London have partnered with EcoSpirits, a low-carbon, low-waste spirits distributor, to champion circularity in the F&B space.

When asked about future expansion plans, Werner told TTG Asia: “We currently have properties across the world, and we have another 20 more signed in the pipeline. In 2024, Rosewood Miyakojima will be opening in Okinawa, Japan. A majority of the pipeline is in China – Shenzhen, Shanghai, Chongqing, Ningbo – and we’ve also just announced our first project in Seoul.”

On how these locations are chosen, Werner explained: “We are not signing for the sake of signing; we want to be purposeful. We pick destinations that are worthy of a Rosewood and we curate that property to the specific destination. For instance, the Rosewood in Luang Prabang barely gets local tourism, but instead positions itself as a bucket list destination.”

Sabre, iCoupon make customer service recovery easier during flight disruption

0

Sabre Corporation has partnered with digital vouchering platform iCoupon to enhance passenger and crew experience during flight disruption by turning passenger and staff boarding passes into vouchers that can be immediately redeemed at airport restaurants and retailers.

Complementing Sabre’s existing technology and expertise, iCoupon’s solution will eliminate the need for a physical voucher, thus providing an environmentally friendly solution. Its technology enables airlines and ground handlers to remotely and instantly issue digital vouchers directly to a passenger’s boarding pass in the event of significant delays or disruption.

Passengers can redeem digital vouchers using their boarding pass if there are flight delays or disruption

Passengers can then redeem their voucher instantly at any iCoupon-integrated restaurant or retailer with their mobile or printed boarding pass. The solution can also be used for staff and crew meal entitlements.

Richard Bye, CEO of iCoupon, said: “This alliance will support our global expansion plans by enabling us to offer our innovative solution to more airlines across the world, while allowing airlines to improve efficiencies, reduce costs, and improve passenger satisfaction during times of disruption.”

Corrie DeCamp, senior vice president, product management, Sabre Travel Solutions, commented that when a flight disruption occurs, “passengers expect and demand instant solutions”.

The solution of providing “immediate compensation through unique barcodes on boarding passes that passengers already have streamlines processes for airlines while minimising what can be a stressful situation for both passengers and airline staff”, she added.

Traveloka, South Pole launch pilot climate action checkout for Singapore consumers

0

Traveloka has joined forces with global climate company, South Pole, to launch a pilot climate action checkout for flight bookings for users in Singapore.

From June 16, Singapore-based consumers will be able to check the amount of greenhouse gases (GHG) emitted on their flights and make donations towards a climate action project that is reducing emissions from the atmosphere. The revenue generated will be allocated to the Khon Buri wastewater treatment plant, a GHG mitigation project in Thailand.

The collaboration allows passengers to calculate the amount of greenhouse gases emitted on their flights and make donations towards a climate action project 

This climate action project is a closed loop system that captures the methane emissions from a starch factory in Khon Buri, and uses the otherwise harmful gas to generate heat and electricity for the facility – the endeavour will reduce both GHG emissions into the atmosphere and fossil fuel consumption.

Traveloka’s new offering follows the launch of another recent platform feature, which allows users to easily identify and book hotels in Indonesia with a credible sustainability certification accredited by the Global Sustainable Tourism Council.

Traveloka’s president, Caesar Indra, commented: “South-east Asia must (work on making) travel more sustainable, and ultimately embrace sustainability in everything we do. Our new climate action checkout for Singapore travellers is an excellent starting point for us to provide more comprehensive climate offerings.”

“Research tells us that it’s not just companies who are looking for an opportunity to take responsibility for their impact – customers are too. South Pole’s solutions provide that opportunity (by) making meaningful climate action possible for every one of us, right now,” said Marwan Mounzer, global associate director, digital solutions, South Pole.

Norwegian Cruise Line offers six new shore excursion categories

0

Norwegian Cruise Line (NCL) has unveiled six new immersive shore excursion categories to help guests uncover more of each destination they visit, including Europe, Asia, South America, Australia, Africa and the Middle East.

The new categories include Beyond Blueprints, Gourmet Tours, Go Local, Let’s Take a Selfie, Small Group Tours, and Design Your Day.

Let’s Take a Selfie excursions lets travellers take destination shots in locations such as Santorini, pictured

Beyond Blueprints is a bespoke selection of 15 tours that uncover the design secrets and stories of some of Europe’s most iconic architectural landmarks, including those in Barcelona, Lisbon, Belfast, Amsterdam, Copenhagen, Oslo and Helsinki.

Designed for the foodie-driven traveller, Gourmet Tours takes guests behind the scenes to uncover the secrets behind the local cuisine of some of Europe’s most iconic culinary destinations.

Go Local lets guests uncover life’s everyday rhythms and customs in destinations as diverse as Europe, South America and South Africa with tours designed to offer authentic cultural experiences that connect guests to locals in a meaningful and memorable way.

Let’s Take a Selfie excursions deliver the ultimate destination photos in worldwide locations, with a knowledgeable guide sharing the perfect angles and most picturesque spots to capture unforgettable moments in Santorini, Virgin Islands, and Cartagena De Indias, Colombia.

Small Group Tours takes in no more than 16 guests per group, providing an intimate experience in destinations like Italy, Greece and Spain.

Those who prefer a personalised touch can choose bespoke experiences with Design Your Day, from private wine tastings to a five-course dining experience at a Michelin-starred restaurant. Contact NCL to plan the ideal shore excursion team.

For more information, visit Norwegian Cruise Line.

Marriott International expands across Greater China

0

Marriott International is anticipating leisure domestic travel to remain popular over the next six to 12 months as domestic travellers continue seeking new experiences.

The company’s president for Greater China, Yibing Mao, told TTG Asia that its RevPAR in Greater China has recovered 95 per cent of pre‐pandemic levels, with mainland China fully recovered in 1Q2023.

Ritz-Carlton Reserve will debut in China with Rissai Valley, a Ritz-Carlton Reserve in Jiuzhaigou, pictured

She said: “China’s travel trends have shifted from being destination-focused to being more experience-oriented and interest-driven. Guests are seeking out more personalised experiences and wanting to connect with the community while travelling.”

She noted that there is growing interest in purposeful travel among the new generation of travellers that “appreciate brands that support cultural understanding and sustainability”, as well as a strong growth in demand for outdoor activities, such as camping, hiking, and water sports.

To meet these demands, the Good Travel with Marriott Bonvoy programme (available at 38 hotels in Greater China) helps keep these purpose-driven travellers engaged with curated experiences.

She added: “We are also seeing a boom in cultural tourism, where travellers look for experiences beyond typical sightseeing and landmark tours. Our 24 brands in Greater China provide personalised experiences that bring together local tourism resources, food and culture.”

These include learning the art of making ancient Chinese incense at Wutai Mountain Marriott Hotel, immersing in the history of Chinese art at The Westin Xi’an’s onsite Xi’an Qujiang Museum of Fine Arts, among others.

Mao shared that their Brand + Destination development strategy taps into evolving travel trends across different brand segments. Building off this strategy, Marriott works with owners and franchisees to drive demand and provide more diversity in its travel offerings and experiences.

With rising demand for cultural tourism in historic cities, Marriott expects to strengthen its presence in leisure destinations with first-time entries and brand debuts in new markets across its labels in the next few years.

The company has planned openings of luxury properties in the UNESCO World Heritage Site of Jiuzhaigou, Macau, and the Xi’an Economic and Technological Development Zone.

Its multi-branded complex strategy also meets demand for more flexible accommodation such as the recent openings of Guangzhou Marriott Hotel Baiyun, Four Points by Sheraton Guangzhou, Baiyun, and Element Guangzhou Baiyun.

Marriott is also tapping into unique hotel stay experiences for millennial and Gen Z travellers like the new Moxy and AC Hotels in Ningbo, Qiandao Lake, Hangzhou and Wuhan.

In 2023, Westin Hotels and Resorts is expected to debut in Yantai, the core city of the Bohai Economic Rim. Also opening this year are Foshan Marriott Hotel, Guangzhou Marriott Hotel Baiyun and Zhuhai Marriott Hotel Jinwan – complementing the company’s existing presence in The Greater Bay Area.

Other key openings include W Macau – Studio City, which will offer its signature onsite recording studio, and the debut of Ritz-Carlton Reserve in China with Rissai Valley, a Ritz-Carlton Reserve in Jiuzhaigou.

IAAPA sees fastest growth in Asia-Pacific

0

Asia-Pacific is IAAPA’s fastest growing region and the international association for amusement parks and attractions says the adoption of technology is reaping results for its members.

According to Jakob Wahl, president and CEO, technology is “making a huge change”, where more visitors are pre-booking, members are capping capacity numbers, yet the “new pricing strategy” is resulting in people spending more money.

IAAPA’s Joey Zhang, June Ko, and Jakob Wahl (Photo: Caroline Boey)

The region, which has more than 700 members, is also adopting artificial intelligence (AI) to enhance visitor experience and Universal Studios Japan is the first theme park to offer an augmented reality (AR) ride.

Joey Zhang, senior director, China office, added that new park and attraction designs were incorporating elements which address climate change and unusual weather conditions to improve the visitor experience.

Meanwhile, June Ko, executive director and vice president, IAAPA Asia-Pacific, shared that the association was looking at investment opportunities “with government support”.

Ko noted Singapore was “ahead of the game” for its easy-to-invest and “secure” investment environment and Wahl was scheduled to meet Sentosa Development Corporation and the Singapore Tourism Board.

Wahl said the “right infrastructure” and “airline capacity” were key considerations for investments and IAAPA’s expansion was important because members contribute to the economy of a country.

Zhang commented that members in China were tapping more business events, citing the example of multinational professional services company Deloitte hosting a meeting for 5,000 employees at Disney Shanghai.

Similarly, Universal Studios Beijing was eyeing more corporate events, and Ko noted business events were also picking up in India.

She reported the rate of growth of Asian members this year exceeded the target by 100 per cent.

Wahl observed: “Our Singapore show will serve as a marker in our industry as we continue regional recovery efforts and is our new baseline for how we grow in the future.”

Resorts World One cruises to Sanya in Hainan from September

0

Resorts World Cruises has announced its new winter season deployment for Resorts World One, cruising from Hong Kong to Sanya, Hainan.

Starting September 24, passengers can choose a series of cruise itineraries from Hong Kong, which include a three-night Sanya Cruise departing on Sundays, two-night Sanya Cruise departing on Wednesdays, and two-night Weekend Getaway Cruise departing on Fridays.

Resorts World One will offer cruises to Sanya in Hainan from September

In addition, other cruise packages available include five-night Hainan Cruise and Land-Stay from Sundays to Fridays with a three-night Sanya hotel stay, a one-week Hainan Cruise and Land-Stay departing and returning on Wednesdays with a four-night Sanya hotel stay, and a one-way Sanya Cruise to and from Sanya.

Sanya is a popular winter destination in China for Chinese and overseas tourists, with attractions such as sunny weather, beaches, sceneries, culture, food and duty-free shopping. In addition, Hainan is the only Chinese province which can be visited by citizens from 59 countries without the need to apply for a Chinese visa, with the only condition that visitors register with a local Hainan travel agency – this will be handled by Resorts World Cruises.

Resorts World Cruises’ president, Michael Goh, said: “On behalf of Resorts World Cruises, we would like to thank the Hainan, Sanya and Hong Kong authorities for their support that has led us to this deployment.”

ACI World’s latest air travel outlook reveals strong northern hemisphere summer season ahead

0

Airports Council International (ACI) World’s latest quarterly airport traffic outlook shows strong air travel demand will continue to improve into the northern hemisphere summer season.

Highlights from ACI World’s 13th Advisory Bulletin on the impact of Covid-19 on the airport business, and the path to recovery, include:

Strong air travel demand will continue to improve into the northern hemisphere summer season
  • The easing of inflation and rising consumer confidence in most OECD (Organisation for Economic Co-operation and Development) countries combined with declining jet fuel prices, suggests sustained strong air travel demand that will continue to improve into the summer season.
  • Airports are forecasted to welcome 2.7 billion passengers in 2Q2023 and 2.9 billion in 3Q2023.
  • Global passenger volume is projected to reach 8.4 billion in 2023, representing 92% of 2019 levels.
  • The reopening of China’s economy further contributes to global activity and international air travel. Its economy exceeded expectations in 1Q2023, with GDP growth accelerating to 4.5% from 2.9% in 4Q2022.
  • The Asia-Pacific region is expected to rebound in 2023, reaching 2.9 billion, or 85.3% of 2019 levels.
  • The share of international passengers is expected to make up 38% of total passengers in 2023, close to the 42% of traffic share it achieved in 2019.

ACI World director general Luis Felipe de Oliveira said: “GDP growth forecasts have moderated – energy and food prices, although decreased from their peak levels, remain higher than pre-pandemic levels. Inflation will also be an issue in the near term, straining the financial viability of airports as they face increased operational costs.

“Amid this background, regulators must support airports by allowing them to operate as businesses in their own right. In many jurisdictions, airports cannot adjust charges without regulatory approval – conversely, airlines can freely adapt their tariffs based on demand and supply factors. Flexible policies on charges can help airports recover and grow sustainably, optimise the use of infrastructure and the customer experience, invest in current and future infrastructure, meet decarbonisation targets, and maximise airports’ social and economic benefits among many other benefits.”