TTG Asia
Asia/Singapore Sunday, 25th January 2026
Page 330

Bangkok Airways flies towards greener and smoother operations in 2024

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Bangkok Airways is focused on achieving full recovery, being more sustainable, as well as bettering its airport operations, for the year.

Bangkok Airways’ director – key account and ancillary product, Komkrit Ngamwongwirot, told TTG Asia at ITB Berlin: “Our target this year is to fly 4.4 million passengers, up from 3.6 million last year. This translates to 16 billion baht (US$452.7 million) in revenue this year – last year we did 14.8 billion baht.”

From left: Bangkok Airways’ Chanthip Thongkanya and Komkrit Ngamwongwirot at the Bangkok Airways booth at ITB Berlin

To hit that target, frequencies in the current network have to be restored, with at least 50,000 flights to take to the skies this year. However, the airline will not be exploring new destinations beyond its current network this year.

“We recently restored our Koh Samui-Chengdu and Koh Samui-Chongqing flights, and will be doing some marketing in China. The China market has been quite slow to recovery, and currently, Europe is our number one source market,” Komkrit said.

When asked what the airline’s biggest hurdle was at the moment, Komkrit said: “The biggest challenge we have at the moment is the move to net zero, as this comes at a cost. We are moving towards SAF (sustainable aviation fuel), but this is more expensive than regular fuel. We are trying to find the right balance, and sell it at a price that customers can accept.”

Bangkok Airways’ other carbon-neutral efforts include upcycling used staff uniforms into tote bags and aprons for airport lounge staff. The airline has also implanted technology to reduce fuel consumption, as well as several technical procedures, such as using one engine to taxi instead of two, which “has already helped us save a fair bit”, he shared.

Aside from increasing passenger count, Komkrit indicated that Bangkok Airways will also ensure better and smoother operations, including ground and catering services, at its three airports – Koh Samui, Sukhothai, and Trat.

“We are developing and investing the airports so that they will be key hubs for visitors into Thailand in the next five to 10 years. To do that, we are working to fly more planes, (and attract more airlines) to land at those airports. We are also on the lookout for partners to work with to further develop (other airport-related) services,” he stated.

Singapore speeds up overland checkpoint movement with tech

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Travellers arriving and departing Singapore by car via Woodlands and Tuas overland checkpoints can expect faster passage from March 19 as the Immigration & Checkpoints Authority (ICA) adopts a QR code system for immigration clearance.

Currently, travellers need to hand over their passports to the ICA officer at the car counter.

Singapore will adopt a QR code system for immigration clearance at its Woodlands and Tuas overland checkpoints from March 19

A QR code can be generated for individuals, while a group code can be generated for those travelling in the same car. Travellers will need to download the MyICA mobile application on their mobile device and populate their passport details in the application.

First-time visitors and those re-entering Singapore using a different passport from their last visit to Singapore will need to present their physical passport for immigration clearance. They will be able to use the QR code for immigration clearance on their subsequent trips.

ICA officers will conduct face-to-face checks of travellers using data retrieved backend through the QR code.

According to ICA, the QR code initiative can deliver estimated time savings of around 20 seconds for cars with four travellers, to approximately one minute for cars with 10 travellers.

Overall waiting time can be reduced by more than 30 per cent if most car travellers use the QR code for clearance. This initiative also offers travellers contactless and more hygienic immigration clearance.

ICA plans to progressively extend QR code clearance to the other clearance zones at the land checkpoints. This will allow travellers in other means of conveyance to also enjoy faster and more convenient immigration clearance. Details will be announced in due course.

Sabre takes AI to new heights with hyper personalisation

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Artificial intelligence (AI) is already transforming the travel industry and generative AI is slated to take it a step further, creating hyper personalised travel systems for agents.

Garry Wiseman, Sabre Travel Solutions’ chief product and technology officer, said technology is advancing fast, which Sabre is tapping into and developing new tools.

Garry Wiseman sharing about the advances in technology during an interview at ITB Berlin 2024

This includes an AI tool that is able to pen emails to customers, identify and then request any missing information, and translate it into an itinerary in almost any language. In addition, Sabre has developed an email marketing solution.

“From a productivity standpoint, there’s a huge amount of time and money to save for agent,” he said. “There’s actually a very large amount of opportunities.”

Wiseman added that generative AI has evolved rapidly, from being able to create text before shifting to images. Today, it has the capability of creating short videos accompanied by music, which is ideal for online content.

“There’s a huge amount of inspiration that can come from the travel agents who have an immense amount of knowledge about destinations, places to stay, places to eat, places to see,” he said.

“Using generative AI, there’s a great opportunity if you’re a travel agent and you’re promoting destinations to leverage these tools to create things that you can post on Instagram or different social media platforms.”

Wiseman added that dynamic, real-time booking generated by AI is also on the horizon, considering how rapidly technology is advancing.

“Look at the evolution of the last year – a year ago, ChatGPT was still in its infancy and we saw that certain travel companies started to introduce chat bots, but you couldn’t get pricing or availability,” he remarked.

“Since then, that’s evolved. Now you can get information about pricing for flights. I think the next step is to be able to book and have a personalised experience. It’s exciting because it opens up different mechanisms, such as voice to engage and be able to go through the booking process.”

Volantio delivers solution for airline prime capacity

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In exploring how “re-commerce unlocks the value of passenger flexibility”, peak to off-peak revenue rebooking solutions provider Volantio claims Alaska Airlines achieved a US$30 million drop in “spoilage”.

Azim Barodawala, CEO of the US-based company he co-founded in 2014, shared during a roundtable session at the recent Aviation Festival Asia in Singapore, that its solutions “frees airlines from the constraints of fixed capacity”.

Barodawala: Volantio allows airlines to secure more prime capacity and improve guest satisfaction

Barodawala explained: “We accomplish this through a dynamic platform that seamlessly moves select customers on popular services to alternate off-peak choices post-booking with compensation.”

Volantio is a fully automated and machine-learning optimised GreenLeaf system that empowers trading platforms with robust data analytics, offering real-time market insights, and optimising trading strategies for better decision-making.

“This fully automated self-service process allows airlines to secure more prime capacity, and improve guest satisfaction, while significantly improving their bottom-line,” noted Barodawala.

“Volantio’s technology represents a revolutionary ability to maximise our clients’ revenue while also benefiting their end consumers: the ultimate win-win,” he added.

He cited how compensating a longhaul traveller with an upgrade at an added meal cost of just US$80, for example, would also build brand loyalty.

Volantio’s customers include 15-plus global airlines as well as Disney Theatrical Group, and is backed by leading strategic and industry investors, including Alaska Airlines, JetBlue Technology Ventures, International Airlines Group, Qantas Ventures and Amadeus.

Barodawala noted Volantio provides revenue, operations and shopping solutions.

Volantio, which is headquartered in Atlanta, has a global team based in the US, the Netherlands, Australia, Colombia, India and the Philippines.

In Asia-Pacific, Volantio is working with airlines such as Scoot and Qantas.

Nitin Oberoi, vice president of product, said the company is looking to launch a corporate function tied to global GDSs to connect to TMCs with high direct bookings of 30 per cent or more this year.

The GreenLeaf platform integrates seamlessly with all major passenger service systems including Amadeus, Sabre, and Navitaire, he pointed out.

Marriott International to debut Autograph Collection Hotels in Hong Kong

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Oceania Cruises unveils 2026 around the world voyage on Vista

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Oceania Cruises welcomes guests on board its newest ship, Vista, for its inaugural 180-day 2026 Around the World voyage, which will visit 101 ports across 43 countries. Booking officially open on March 13.

The 2026 Around the World journey comprises a line-up of destinations, attractions and encounters. Starting with a sweeping six-week exploration of South America, fully charting the continent’s western coast before continuing to Mexico and California, Vista will then island-hop in the South Pacific and call on unique Australian ports such as the Whitsunday Islands. Travelling after that to South-east Asia and across India, the ship will also call at coastal villages and iconic cities throughout the Mediterranean, British Isles and Nordic region before crossing back over to the US.

Oceania Vista invites travellers to sail around the world in 180 days in 2026

This epic voyage features over 80 UNESCO World Heritage sites across 101 destinations, with 11 overnight stays and a series of curated complimentary special onshore events and optional multi-day overland programmes.

Starting at US$59,699 per person, the 180-day world cruise boasts an array of included amenities such as free laundry services, free Internet, free pre-paid gratuities and a free US$1,000 Shipboard Credit per stateroom, as well as inclusive simply MORE amenities including a shore excursion credit of US$8,800 per stateroom and a comprehensive beverage package available during lunch and dinner.

In addition to Vista’s Around the World in 180 days cruise, Oceania Cruises is offering Global Wanderlust, a 120-day voyage from San Diego to Miami, as well as World Odyssey, a 197-day cruise from Los Angeles to Miami.

For more information, visit Oceania Cruises.

TFE Hotels appoints GMs across ANZ network

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TFE Hotels has made key general manager appointments across their Australian and New Zealand network.

Christian Price has been named general manager for TFE Hotels’ five brands – The Interlude, Adina Apartment Hotels Melbourne Pentridge, North & Common, Olivine and Chapter Place events – at the redeveloped Pentridge lifestyle precinct.

Christian Price and Lucy Ockleston

Lucy Ockleston is now cluster hotel general manager supporting Adina Apartment Hotel, Vibe Hotel Darwin Waterfront, and the Travelodge in Australia’s Top End.

Additionally, Nigel Maxey is the new general manager of Vibe Hotel Melbourne Docklands; Emma Sutherland is now general manager at Vibe Hotel Sydney Darling Harbour; Sid Bhatia is Vibe Hotel Gold Coast’s new hotel general manager; Diana Quinones-Silva helms at Hotel Kurrajong Canberra; Ben Saxton will lead the team at A by Adina Canberra; Andrew Edwards has moved to Quincy Hotel Melbourne; and Jolanta Prusek will head the team at Adina Apartment Hotel Surry Hills.

Goa looks to promote experiences beyond sun, sand, and beaches

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Kyoto to ban tourists from Gion’s private alleys

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Maldives reaffirms commitment to responsible, inclusive tourism development

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