TTG Asia
Asia/Singapore Tuesday, 16th December 2025
Page 2855

Hotel boom spurs members to seek HR help from one another

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AHEAD of their massive room expansion, emerging ASEAN countries are seeking assistance from their counterparts that have advanced human resource (HR) training programmes.

Indonesia Hotels and Restaurant Association (IHRA) chairman Yanti Sukamdani said: “Laos, Myanmar and Cambodia have requested for the training, and we will start with rank-and-file vocational training for hotel and restaurant staff. Each course will take between six months and a year.”

Lao Hotel and Restaurant Association president Oudet Souvannavong said: “There are between 10 and 20 hotels under development in various cities in Laos that will open within the next two years with approximately 2,000 rooms. We need the vocational training and we are going to work with IHRA to do this.”

– Full story in TTG Asia

ASEAN countries want Russian interest to peak

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RUSSIAN outbound feed to the ASEAN region grew to 562,000 last year, from 458,000 in 2009, with Thailand receiving the bulk of Russian travellers, said Valery Korovkin, head, international department of Russia’s Federal Agency For Tourism.

After a meeting between ASEAN NTOs and Russia at ATF 2011, Thailand’s Ministry of Tourism and Sports deputy permanent secretary Thanitta Maneechote said Russian arrivals to Thailand in 2010 leapt almost 100 per cent over 2009.

“Pattaya was the hot favourite for Russian tourists, but last year saw Phuket rising in popularity too. In fact, the Russian market became Phuket’s biggest source market, overtaking Scandinavia,” Thanitta said. “Seventy per cent of Russian tourists to Thailand are repeats. Many have been to Pattaya, so they are looking at other resort destinations in Thailand. And that, we have many!”

Singapore Tourism Board senior director, international group, Kevin Leong, said Russian arrivals to Singapore also saw growth, although this was “modest compared to what Thailand saw”. The city-state had 7.9 per cent more Russian tourists between January and November 2010, compared to the same period in 2009.

– Full story in TTG Asia

ASEAN agents battle staff shortage

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THE FEDERATION of ASEAN Travel Association (FATA) has earmarked human resource development as one of its key priorities this year to nip the problem of staff poaching in the bud.

FATA president William Tan said: “Everyone of us (FATA members) is facing a shortage of trained staff. As a result, poaching is rampant.”

To tackle this, Tan said a request for funds had been submitted to the ASEAN Secretariat. “Once the request is approved, we will establish an online training portal that will list all available training courses that travel agencies can apply for. A committee will also be formed (to lead this initiative).”

Courses would be conducted in each ASEAN country and experienced industry practitioners would lead the lessons, said Tan. “Because the travel industries of Malaysia and Singapore are more developed, I expect much of the training leadership to be coming from these two member countries,” Tan added.

– Full story in TTG Asia

Access spurs alliance between Cambodia and Myanmar

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FIRST-EVER direct air access between Yangon in Myanmar and Siem Reap in Cambodia is spurring ASEAN tourism cooperation, with the two destinations wasting no time to ink joint promotions to attract international travellers.

Both Myanmar Tourism Promotion Board and Cambodia Tourism Promotion Board are now in talks on how best to maximise their limited promotion budget as a result of Myanmar Airways International’s twice-weekly service between Yangon and Siem Reap, to be launched on February 23.

The direct service brings closer two of ASEAN’s most veritable heritage sites, Bagan in Myanmar and Angkor Wat in Cambodia, at a time when Myanmar is making a comeback and Cambodia is nursing a room oversupply.

– Full story in TTG Asia, January 28

Six Senses enters Sri Lanka

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SIX Senses Resorts & Spas has partnered Aitken Spence Hotel Holdings for a US$45 million dual project, its first development in Sri Lanka.

Six Senses Before Galle, a resort and spa with residential villas, will sit on a 10.5-acre plot adjoining Heritance Ahungalla on Sri Lanka’s southern coast, while Six Senses Meeraladuaa will be a low-impact site of semi-tented structures on a nearby 27-acre island.

Set to open in late 2012, the two projects are expected to command average rates of US$400 to 450.

The hotel chain is also eyeing Sri Lanka as the site of its Indian Ocean Regional Headquarters, overseeing new and existing Six Senses properties in the Maldives and Indian Ocean region.

Upscale rooms in Vietnam on the rise

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VIETNAM’S inventory of four- and five-star rooms is poised to balloon over the next three years.

Last December, Six Senses Resorts & Spas opened its 50-villa Six Senses Resort on Con Dao Island, which is served by daily flights from Ho Chi Minh City.

The InterContinental Hotels Group has signed up two seaside resorts. The 250-room Holiday Inn Resort Cam Ranh will open in 2013, followed by the 250-room Holiday Inn Resort Phu Quoc Duong Dong Beach in 2014.

Meanwhile, Hilton will unveil its second property in the country, 226-room Hilton DaNang Hotel, in 2013.

Vietnam has an estimated 12,400 five-star and 12,650 four-star rooms. Of these, 2,800 five-star and 1,400 four-star rooms are in Hanoi; 4,300 five-star and 1,400 four-star rooms, in Ho Chi Minh City.

By Luat Tran

Strong showing for ATF 2011

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ASEAN Tourism Forum (ATF) 2011, which kicked off today in Phnom Penh, will welcome 1,600 delegates, including Tourism Ministers, NTO heads, travel suppliers across ASEAN and international buyers.

ATF TRAVEX, occupying an 8,430m2 exhibition area, will feature 518 booths from 434 exhibiting companies from the 10 ASEAN member countries. Some 442 international buyers will meet with the exhibitors during the three-day business platform from January 19 to 21.

The ATF 2011 Opening Ceremony will be held tomorrow, followed by the ASEAN Tourism Conference (ATC) on January 19. This year’s ATC will tackle the issues of ecotourism and sustainable tourism.

Malaysia woos Chinese business tourism market

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MALAYSIA Convention & Exhibition Bureau (MyCEB) aims to increase business tourism arrivals from China by five per cent this year, to reach 1.12 million delegates over last year’s target of 1.07 million.

The bureau is banking on corporate meetings, incentives and clan conferences from China to further grow its largest market for business tourism arrivals outside of neighbouring ASEAN countries.

MyCEB will thus strengthen its presence at tradeshows such as Incentive Travel & Conventions Meeting in Shanghai and China Incentive, Business Travel & Meetings Exhibition in Beijing; produce information kits for the Chinese market; and hold roadshows in Beijing, Shanghai and Guangzhou.

It will also rely on Tourism Malaysia’s presence in China for business tourism promotions and lead generation, said MyCEB general manager sales and marketing Ho Yoke Ping.

Ho believed that Malaysia could be successful in its Chinese ambitions, despite intense regional and international competition, as the two countries enjoy strong trade and bilateral ties. Cultural and language similarities also make it easier for Chinese meeting planners to organise events in Malaysia.

“Malaysia offers excellent value for money, and this is in line with the market trend of wanting higher ROIs,” Ho added.

China outbound soars

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AN ESTIMATED 54 million Chinese travelled overseas last year, spending around US$48 billion, according to findings by the China Tourism Academy (CTA).

CTA expects three million additional Chinese travellers to cross a border this year, spending an additional US$7 billion.

Dr Wolfgang Georg Arlt, director of COTRI (China Outbound Tourism Research Institute), said: “Compared to the 47.7 million outbound travellers in 2009, the estimates by CTA represent an increase of more than 13 per cent, the second-highest growth rate since 2004. This also exceeds the planned growth rate of nine per cent per year, which was published by the State Council in November 2009.”

COTRI believed CTA’s estimate of an additional three million travellers this year was conservative, predicting instead double-digit growth that would bring Chinese outbound numbers to more than 60 million.

“Without extraordinary circumstances like a new SARS or Swine Flu scare, there is no reason why the affluent Chinese consumers should stop showing off to the world their increased purchasing power in the major tourism destinations of the world,” said Dr Arlt.

Sabre loses lawsuit against IATA

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A CANADIAN court has dismissed Sabre’s claims that the IATA PaxIS products violated confidentiality obligations.

PaxIS is an airline industry business intelligence product based partly on ticketing data that IATA collects and processes through its Billing and Settlements Plan (BSP). The data is transmitted to IATA by GDSs.

In 2006, Sabre filed a lawsuit against IATA, alleging breach of confidence due to IATA’s use of Sabre’s ticketing data in IATA’s PaxIS products.

On January 11, the Ontario Superior Court of Justice (Canada) found that IATA acted lawfully in developing the PaxIS products based on data from its BSPs. It rejected Sabre’s claims that IATA was not allowed to use BSP data for “commercial” products, and determined that Sabre could not claim confidential rights to airline ticketing data.